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© GetAgent Limited 2026
- Alexanders Estate Agents
Alexanders Estate Agents
Opens tomorrow at 9:00am
Cambrian Chambers Terrace Road, SY23 1NY
Alexanders Estate Agents are an estate agent in Llanrhystud. They mainly list properties in SY23, SY24 and SY20. Over the last 6 months, they've listed 10 properties, with 16 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and OnTheMarket.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:30pm
- Sunday 11:00am - 4:00pm
View all details
Alexanders Estate Agents Reviews (120)
Have you used this agent?
59%
7%
1%
4%
29%
All (120)
Seller (17)
Buyer (14)
Landlord (4)
Tenant (42)
General (43)
C Britchford
Our experience with Alexanders has been very professional and we cannot fault the team in any way. There expertise and knowledge of the house selling business is second to none and , coupled with their personal and friendly approach, we would 100% recommend Alexanders.
Special thanks to Beth????
Seller
29th Jan 2026 (7 weeks ago)
B Vice
Agent was late to show me around a property, Emails not getting answers, I asked to ask the landlord to reduce rent payment or contract min term due to damp in the house but i was told this wasn't something the landlord wanted to do even though i seen on the site that the rent had been dropped. Over all disappointing considering they have won awards i expected better maybe they are more for selling houses then renting.
Tenant
12th Jan 2026 (9 weeks ago)
A ferris
I am very pleased I chose Alexanders to sell my house.
Derek took the time to go through everything at valuation and gave a good honest appraisal. The realistic pricing suggestions and their marketing options felt spot on and indeed they were as house sold in 6 weeks.
Particularly happy with Beth (Elizabeth Harry)
who again took the time to appreciate my quirky home and show it at its best in both her photos and her write up.
Thank you
Seller
5th Dec 2025 (15 weeks ago)
I Nicholls
can I leave a zero star review?
15th Oct 2025 (22 weeks ago)
R x123
£400 in cleaning for leaving a wrapper on the floor. Chased our house for nonexistent rent because they were too incompetent to have someone look after their accounts properly.
Tenant
13th Oct 2025 (22 weeks ago)
C O'Donoghue
Ignoring complaints doesn't make them go away. Terrible communication and issues with returning £1500 of my money ruined what had been a largely positive experience during our tenancy. Despite making them aware that we had vacated the property over a week before the end of the contract, it was still 3 weeks after the completion date before we received our money back, and not before many chaser emails and days of calling trying to speak to someone who could explain the delay. After being given several different excuses, we finally received the funds without so much as an acknowledgment of the delay. It nearly impacted mortgage payments on our new house. I had been entirely patient for 3 weeks waiting for return of funds, only to be told by the Lettings Manager herself that she was too busy to speak to me on the phone. I can't imagine I'd have been brushed off if I had been holding on to their money instead. The complaints procedure peddled in other negative reviews seems to be a false promise, as that has been entirely ignored too. Shame.
Tenant
11th Oct 2025 (23 weeks ago)
Alicia
Would not recommend if you’re renting, as other reviews have mentioned the communication is inconsistent and it’s a pain to get anything sorted out. They seem to focus on sales rather than making sure the rental properties are well maintained.
Tenant
13th Sep 2025 (6 mo. ago)
C jesus
Stayed in an Alexander's property last year. It was an awful experience for many reasons. But to top it all off they've emailed a year later to ask a friend of mine to remove a negative review. This review details the issues we encountered. Wouldn't waste your time dealing with lettings even if you're desperate
Tenant
3rd Sep 2025 (6 mo. ago)
K Webb
Alexanders Estate Agents were absolutely fantastic to deal with for the sale of my property. Derek was very helpful with pre marketing advice and with the valuation. Once I had instructed Alexanders to market my property photos were taken within days, and the sales particulars were prepared very promptly. After a week of being on the market I had received an offer for the full asking price. I was kept informed throughout the sales process of progress and any questions I had very answered promptly. I would highly recommend Alexanders as they made a potentially stressful experience so easy.
Seller
3rd Sep 2025 (6 mo. ago)
N saunders
We bought through Alexanders 25 years ago and sold in August. In between we rented the house out, off and on, again through Alexanders. They have been professional in all three roles and very supportive. I would use them again.
Seller
3rd Sep 2025 (6 mo. ago)
M Davies
Excellent service. Staff were very professional and supplied very good advice.
2nd Sep 2025 (6 mo. ago)
James
Alexanders — What’s happened to this once powerhouse of a business?
The company seems to be going through a difficult period. Communication has become inconsistent, with noticeable delays and a lack of follow-up from the team.
Alongside some challenges on the sales and lettings side, I’ve also heard concerns about the standard of property management, which appears to have declined in recent times.
It’s disappointing to see this, especially from a business that was once so well-regarded and respected in the industry. Here's hoping they can turn things around.
17th Aug 2025 (7 mo. ago)
Danny
I visited every agency in Aberystywth in the search for an adequate place to rent and only Alexanders was helpful. They were a great relief to me, very personable and helpful.
29th May 2025 (9 mo. ago)
M Stephenson
Alexanders Aberystwyth have been absolutely brilliant to deal with, Katarina in particular has been especially great! Nothing is ever too much trouble for the team, I'm always greeted by a friendly and helpful person, a pleasure always - thank you!
23rd Oct 2024 (1 year ago)
D P
Great service. Very helpful when dealing with them. We bought a house through them, Overall a great service provided. Would and will definitely recomend Thank you.
Buyer
14th Oct 2024 (1 year ago)
A Salon
Couldn't ask for better service as an estate agent the team have done everything they can and more to be helpful and giving tips and advice. We bought a Victorian terraced house from Alexander's in August and the Derek and his staff have been so helpful...even now after the purchase I can pop in and they will give me advice how to do the renovation. So thankful for their help.
Buyer
9th Sep 2024 (1 year ago)
D Bates
We want to move to coastal Wales, between Aberteifi/Cardigan and Anglesey. We have contacted nearly a dozen agencies, visiting many of the offices in person. Of those, Alexanders in Aberystwyth stood out for excellent customer service. We asked to be kept up to date with properties on their books which met our specific requirements and have been impressed by the way Jillian Winters-Bruce has followed this up by phone during our month of searching. Thank you, Alexanders!
8th Sep 2024 (1 year ago)
D Williams
Amazing experience with Alexanders.Very professional and friendly.Couldn't do enough to help,would definitely recommend.
6th Sep 2024 (1 year ago)
Charlee
Would give 0 if I could. Shocking estate agent.
22nd Nov 2023 (2 years ago)
I Hamer
Terrible.
The one redeeming factor we (2 tenants) received was the fitting of blinds in our rooms. We entered the 2 bedroom apartment which had faulty drawers and missing lightbulbs and a hole in the utility door. We messaged multiple times for these issues to be fixed but were left with empty promises.
Our deposit was penalised by the fact that we left cleaning supplies under the sink and a hoover in the living room. A replacement of a broken 6 panel interior door, which we had notified them of 3 months prior, was invoiced at a charge of £271 against our deposit.
Another charge was placed at £38 against our deposit to replace lightbulbs which hadn’t been working since moving in. Further more, bird poo on the outside of our 2 story flat window had occurred upon moving out which was also penalised against our deposit.
Overall there was no courteously provided by Alexander’s Aberystwyth. Highlighted with snide comments made by Layla providing that they were planning to install new doors and wouldn’t charge us after my query to fit the door myself (£75). I don’t usually write reviews but I don’t wish for anyone to experience the cunningness of Alexander’s.
Be wary.
Tenant
21st Aug 2022 (3 years ago)
J Saunders
Rachel visited us today and what a delight it was to meet her. From her stepping out of her car you immediately felt you were in safe hands. She was so very friendly and giving an honest opinion on a valuation. When the time comes to market the property we will definitely be asking for Rachel at alexanders .
22nd Jun 2022 (3 years ago)
J Coates
Rachel and the team have been excellent throughout our house purchase in Aber. Thank you!
Buyer
8th Jun 2022 (3 years ago)
P Ross
We had a difficult 1st and 2nd floor unit to sell in a Listed building on Great Darkgate Street.
Not living locally, it would have been hard for me to deal with the sale working with any other firm than Alexanders. We had so many things crop up that needed resolving, which wouldn't form part of what I would call the normal remit of an estate agents role in the sale, but nothing was too much trouble for them.
I honestly couldn't believe how helpful they were to me, they went way over and above to make my life easier and to assure us of getting a good sale price.
I don't leave many reviews but Alexanders were so exceptional to work with, I thought they truly deserved public praise for their efforts.
I would never consider working with anyone else in the area and cannot recommend strongly enough that anyone reading this gives them a call.
Seller
29th Apr 2022 (3 years ago)
B Shirt
When myself and my partner were looking for somewhere to rent last year, Alexanders estate agents were completely and utterly useless. If I could leave no stars I would. I understand it was a busy time but it's no excuse for estate agents who pride themselves on customer service. If we rang/emailed we would be ignored, when we went physically into the estate agents it felt like they just wanted to get rid of us as quickly as possible. I would not recommend this estate agents to anybody. How anyone has managed to get anywhere with renting through alexanders is beyond me. We went to another estate agents and they were incredible and got us a place to rent and move into a month later. There are much better estate agents around Aberystwyth which are fantastic and will actually listen to you, give you the time of day and want to help you.
Tenant
21st Feb 2022 (4 years ago)
J steed
Although I did not find a property with Alexanders, the service I received was friendly,helpful and professional. Rhian and Rachel made the process of house viewing very positive. I highly recommend this fabulous team.
18th Nov 2021 (4 years ago)
J King
Tried getting through multiple times, seems no one in the office Is Capable of answering any questions. Eleanor was in charge of getting back to us, waited months to hear back from a property. Got told constantly that we would be contacted as soon as possible about the property, to then get told a the landlord was in process of choosing a Tennant, Without even having the decency to get back in contact with us and either let us know we hadn't made the cut or to just give us a reply. Piss poor customer service and rude staff. Try elsewhere ????
6th Nov 2021 (4 years ago)
M Ellis
Rachel has been brilliant from the start. Has helped with all queries in a very quick and efficient manner -couldn't ask for better service. Thank you very much.
26th Oct 2021 (4 years ago)
C Hughes
Thank you, Rhian, Rachel and all the Alexanders team who were involved with selling our very much loved family home. Due to down sizing. We are extremely grateful for your friendliness and professionalism at all times. Would highly recommend.
Seller
20th Oct 2021 (4 years ago)
J Ireland
We put our property for sale with Alexanders and they very quickly found some buyers to view the property. We then had an offer which we accepted and the process was dealt with by their very professional team with speed and efficiency. Would highly recommend this company to anyone wishing to sell/buy a property, Many thanks to them.
Seller
25th Sep 2021 (4 years ago)
F Morrison
Worst I have come across and complete rip off.
10th Sep 2021 (4 years ago)
A Neve
Fabulous service from Rhian and Rachel from Alexanders. Professional, highly responsive and friendly. We felt we were in very good hands with this team and unlike so many companies they actually did what they said they would do in a timely fashion. Couldn’t ask for more. Highly recommended!
8th Jul 2021 (4 years ago)
H H
I have just sold my house through Alexanders and it was a hugely positive experience. From the day I called, to the valuation was only a few days. Rachel gave good feedback and a good valuation which I was pleased with. Rhian then came out and took absolutely fantastic photographs of the property and showed me how it would look advertised, which was also brilliant. and from enquiring about valuations and it being advertised was about 2 weeks. After only a few weeks we had and offer. After accepting an offer, the buyer went quiet and Rachel was excellent at keeping me up to date as to what was happening and that the buyer was being difficult and not responding. After the first fell through, Rachel had a buyer interested after two days of it being readvertised and again, was excellent at keeping in touch while things were moving. From accepting the offer to it being completed was 4 1/2 months.
I cannot recommend them enough. Rachel and Rhian are a pleasure to work with and will do a fantastic job for you.
Seller
2nd Jul 2021 (4 years ago)
K Bryan-Jones
Was trying to get through about a property to rent for 2021/22. Never replied to my emails. I had to call them up multiple times to get any response. Was always met with "I'll get on that now and get back to you" but was never told anything. Took months to get anything done.
Finally managed to sign an application only to have it rejected month later. That's no problem by itself but it's the fact that I had to call up to find that out, leaving my friend and me in a situation looking for accomodation in May.
Really poor experience with this estate agency. Never had an issue like this with Philip Evans or ALP. Would not recommend
Tenant
12th May 2021 (4 years ago)
J Mason
Tried contacting them many times, about many advertised properties. Little or no response, usually an automatic email response saying "This property is no longer available, are there any others you are interested in?"
This would be a reasonable response if it weren't 3 days after I enquired and also enquiring within the first hour of the property being available.
Would not rent from them judging by how unprofessional they seem.
Tenant
16th Apr 2021 (4 years ago)
L Wilson
Rachel and Rhian were incredible from the very start! They were patient with us and explained all our options at every step, taking so much stress out of selling our house.
From first call to our home being listed took less than 2 weeks and we received an offer for the full asking price exactly 3 weeks later!! Even after that they were on hand to ensure everything ran smooth, I could have hugged them.
Honestly, I can't recommend them enough. They took a stressed out family and enabled us to move into our dream home. Thank you!
Seller
8th Apr 2021 (4 years ago)
Z Afumba
I had been treated rudely by your company. I do not appreciate the false assumptions, thank you.
5th Feb 2021 (5 years ago)
D Parsons
Found a really nice property only to be ignored. Definitely dodged a bullet after reading how they treat students.
25th Jan 2021 (5 years ago)
C Roberts
Attempted to contact. Was on hold for over an hour with no reply.
Edit: I have updated my review to reflect the helpfulness I received upon calling today.
11th Jan 2021 (5 years ago)
11eleanor11
Rachel has shown me many properties and got to know what I was looking for. She really has found me my perfect home! She has been amazing from start to finish, helping with every process, working beyond normal working hours and really going the extra mile. I cannot thank her enough for all of this, my search started long before and continued throughout Covid. She bridged between the seller and I, helping the process along. She has been professional, kind, knowledgable and supportive during this journey. It is my strong belief that without Rachel, I would still be looking now. Thank you!
Buyer
9th Dec 2020 (5 years ago)
T Woodfall
Would 100% reccommd Alexander's estate agent, both Rachel and Rhian were very friendly but professional and kept us at ease throughout the process of buying our first home. Thank you!
Buyer
1st Dec 2020 (5 years ago)
C Horscroft
Great experience from start to finish! Thank you Rachel Davies for all your help with selling my property and keeping me updated all throughout the process and gave me a recommendation of a great solicitor. Would definitely recommend to friends and family.
Seller
4th Nov 2020 (5 years ago)
J N
If you happen to be scrolling though these reviews, particularly those with a rating of 1 star, you will notice 2 very similar reviews regarding a property and a 2 MONTH WAIT for deposits to be returned. That is no coincidence....
Here’s the next take on this terrible situation, brought to you by the 3rd housemate.
After living in the house for 2 years, there is no end to things happening that were just not on.
The first being the description of “fully furnished”. While this was correct, what I did not expect to walk in on as the first tenant to enter was a kitchen blind on the floor (this was important because that window overlooked a road and walkway that a lot of people decided to walk down and stare into the house, not to mention the location being the centre of student nights out so you can imagine those implications late at night with drunken students), a small bin yard containing two broken chairs and two water-filled bins, HUGE planks of wood in the corner of the bathroom that could of very easily been a hazard should they have fallen, splintering floorboards and a bed frame that had been horrifically duck taped together and passed off as suitable to use. These were only my observations, my housemates also had varying issues around the house and in their own rooms too. Limited attempts were made to rectify these despite multiple pesterings both over the phone and in office and after 2 years, some like the wooden planks, bin yard and bed were still not even looked at. 2 years!
Lack of communication was a clear running theme throughout our tenancy, with multiple numbers not going through when called, even to the point where staff members who were apparently “dealing with our issues” left the company and we were not notified.
While all this seems enough to warrant a low review, it was leaving the tenancy and getting our deposits back that made the situation even worse. After paying what we could only consider an oddly extortionate deposit fee for students, we expected them to stick to the 10 day leeway more or less. How wrong we were.
The amount of stress trying to get in touch with members of the office in every possible way the current pandemic situation would allow was enough to make anyone mad, but to have the phone put down on us, multiple messages ignored, information incorrectly stated to us regarding a different company and a substantial amount of money taken away from us for cleaning that could not be faulted (we even cleaned all the windows on the outside of the property), all while receiving video proof from a mutual friend of the new tenants who had visited them a mere week after we moved out. This continued for 2 months. During a global pandemic. To recent graduates who were all needing the money quickly to fund a life without student loans or job prospects in the current economy.
While it is clear that the pandemic can cause issues, it is not responsible for what has happened here.
Only a few good things came out of this experience. 1- amazing housemates, 2- a lovely neighbour, 3- a handy location and 4- a nice experience with the women who came to take photos of the property when it was put on sale. Whoever she is was clearly a silver lining.
If you are a student and Alexander’s is the option you are choosing, take as many photos as you can of EVERYTHING, if you think you’ve pestered them enough to get something fixed, keep going and potentially the most important one, don’t expect your deposit to come back when you actually need it...
Tenant
27th Oct 2020 (5 years ago)
M Vince
Excellent place, staff are always helpful and polite. Would definitely recommend to family and friends!! They also do lots for the community outside of their general day to day duties and this is fab ????
22nd Oct 2020 (5 years ago)
B Cook
If you want something solved you have to pester them about fifty times before anything gets done. We had countless problems when we first moved into the property including broken drawers, broken blinds, splintered flooring, random items left such as a massive analog television that was never removed, planks of wood left in the bathroom (again, never removed and placed dangerously near the bath) and broken chairs dumped in the small outside space we had. They also gave me the wrong key for my room which left me locked out for over 2 hours.
On top of all this we've had to stress for the past 2 months to try and get our deposit back. We were initially told by the agency to contact TDS directly and they only told us to do this after countless phone calls, many of which they were blunt and hung up on us mid conversation. They eventually apologised and said we should never have been told to go through TDS. It took a month for them to tell us this. I have just seen another review saying the same delays happened to them - I realise due to the pandemic there may have been unavoidable delays but this still doesn't excuse the lack of communication. My friend who moved out the same month as us, received his deposit from A1 Estate Agency within 3 weeks with no reductions and constant emails to update the tenants on the process.
We eventually received an invoice listing a £150 charge for cleaning (another reviewer states being charged a similar amount). This seems to be a charge for a mandatory clean as we extensively scrubbed and hoovered the property and the price does not match up to the grievances they had. Regardless we agreed to the charges and sent in details and were told this would be solved the same day. It took another week (2 months in total) and yet another phone call before we all received the deposits back in our bank accounts.
If you have to go through Alexanders, take pictures of everything in the property when moving in and then again when moving out. I presume they think they can get away with things when it comes to students but stand your ground!
Tenant
21st Oct 2020 (5 years ago)
K MA
Despite having a wonderful 2 years in our rental, this was definitely down to my housemates and NOT Alexander’s. Right from the off we made a list of things that needed fixing (that really should’ve been sorted before we moved in) such as a window that wouldn’t shut and so a constant draft came into the bedroom, a loose floorboard in that same bedroom along with ones that had lost their coating leaving splinters poking from the floor, a broken toilet seat, and a kitchen blind that wasn’t hung over the window, but instead left broken on the (unfinished) kitchen floor. Of the above issues, only that of the the broken kitchen blind was resolved, and that took MONTHS of pestering on our side before someone was sent out to replace it. Despite all of this, the most stressful thing by far was trying to get our deposits back at the end of our tenancy. In the agreement it states that it ‘can’ take up to 10 days to resolve, but the vague wording means you have no leg to stand on if it takes longer than that. After three weeks of no deposit return, or even an email from Alexander’s, we had to take matters into our own hands and call the agency to chase it up. We were initially told that we would have to claim the deposit back from a company called TDS, and that there was no way to just get the money back from the agency. So, not knowing any better, we got in touch with TDS who then told us that this was completely wrong, and only the agency could give us the deposit back. This misunderstanding took a MONTH to resolve, before finally someone from the agency apologised and sent us the invoice for the deductions from our deposit. We’d been charged £150 for a deep clean of the house, and whilst some specific mentions were credible, we knew that we had spent the last two days of the tenancy deep cleaning the house - inside and out - and stand by our opinion that the cleaning that needed to be done was not worth such a hefty deduction. We suspect that we were actually being charged for the compulsory deep cleaning that needs to happen between tenancies, which while unfair we just did not have the energy to dispute as this would mean going back through TDS, and potentially spending lots more time and money. So, we agreed to the deductions and sent our bank details in. By now, over two months had passed since the end of our tenancy. We were told over the phone on the day we sent in our details that we would have the money in our accounts that night. Naturally, this was not the case. Over a week later I chased up the deposits, and finally we got our money back. The whole process was unnecessarily drawn out and particularly stressful as I had already been going through a difficult time personally, and very VERY rarely were we treated appropriately whilst trying to chase up the deposits. Myself and the other tenants found the staff were short and rather rude at times over the phone, with a couple of incidents where they hung up on us while we were trying to figure out what was going on. Overall I do not believe that Alexander’s (like many agencies I’ve heard of) have much respect for student tenants. Strangely (note the sarcasm) when I asked one of my parents to call on my behalf they were treated very differently over the phone. The one star from this review is dedicated to the maintenance guy who had to rush out multiple times to fix things in the house. He was probably the only good thing to come out of our interactions with Alexander’s.
Tldr; If you’re a student, look elsewhere unless you really enjoy long, stressful battles to get your money back and 0 responses to most of your issues.
Tenant
21st Oct 2020 (5 years ago)
A Prescott
If you want to quickly sell a property in the Aberystwyth area at a good price, then I recommend that you go straight to Alexanders. I was very concerned as to whether I would be able to sell the property during the COVID-19 crisis, but Alexanders were reassuring and helpful from the word go. Both Rachel and Rhian were incredibly prompt and efficient at dealing with all queries. Alexanders marketing and use of social media is fantastic. Rhian's photographs of my home were beautiful and I am sure helped with the successful sale. Rachel was fantastic in arranging viewings and dealing with all queries. As soon as we put the house on the market, we had a large number of viewings and, to my astonishment and delight, we got a great offer on the first day which I happily accepted. We completed today! Thank you so much Alexanders; it was a pleasure doing business with you.
Seller
16th Oct 2020 (5 years ago)
D Gordon
We went to view a property which was shown to us by Rachel Davies of Alexanders Estate Agents.
She had lots of other viewings that day but she didn’t rush us. She made sure we had plenty of time to get a good look at the property.
I made a serious and fair offer there and then because it was a very nice place that we felt we could make a good home out of.
From that day, Rachel has kept us fully informed, and even helped me to source a good local surveyor, and a drainage company to do checks on the septic tank.
For some time, the solicitors involved in the purchase fell silent on both sides, and became difficult to communicate with. Rachel was there for us all the way. She was friendly but professional, while dealing with every aspect of our purchase. She communicated between us and the seller very promptly and clearly. We all feel that Rachel is a credit to Alexanders. Her attitude during the viewing put us at ease, and made the viewing relaxed and enjoyable.
Other viewings we have been to with other agencies were a bit of an awkward experience with all the Covid restrictions, but this viewing was a very positive experience.
If we were to buy another property at some point, Alexanders would be our first port of call for sure. Rachel was of course working for the buyer, but she was instrumental in making the whole process clear and straightforward for us too. We couldn’t fault her and we can tell she enjoys her work. We have only met Rachel, but her approach was flawless throughout.
Buyer
16th Oct 2020 (5 years ago)
E Birling
It says on their website that anyone can set up as an estate agent and By Jove do they put that to the test. In a lot of cases they just didn't respond to our emails or took months to do so. Would not recommend to anyone looking to rent a property, avoid like the plague!
Tenant
26th Aug 2020 (5 years ago)
Z Haylock
as a student you don’t want to be a tenant with them. me and my fellow tenants have spent time writing emails to them for them to either a) ignore or b) reply with grammatical errors and misunderstanding, this is especially disappointing as these people are paid to do this job. if you try to contact them you will get multiple different people replying to you. All in all they seem unprofessional and uncaring about their tenants, very disappointing.
Tenant
25th Aug 2020 (5 years ago)
T Hughes
Terrible. Rented student property from alexanders. Following the end of my tenancy it took over a month longer than it should heve ro get my deposit back. They ignored all my emails and calls, and even tried to leave me out of the deposit return because i was having to hastle them. AVOID AVOID AVOID.
Tenant
24th Aug 2020 (5 years ago)
E Pyne
Sorry to burst everyone's bubble.... But our experience of Alexander's has been extremely poor.
On criticism of their service they advise you to look elsewhere (even though we had already suggested this)
They wasted our time and employ a 'number crunching' methodology which does not work especially during Covid-19.
They cannot deliver on their glossy promises.
The response in their reply proves our point. So arrogant.
22nd Aug 2020 (5 years ago)
Hassan
They don't rply
10th Aug 2020 (5 years ago)
H Robbins
I was recently looking to buy a new house, the help and assistance I received from Alexanders was second to none. They made me feel welcome and they were really interested in my needs without placing too much pressure. I would thoroughly recommend them to anyone looking to buy or rent in the local area. Rhian and Rachel have been brilliant. Thank you
Buyer
21st Jul 2020 (5 years ago)
L Saffin
I rented with Alexander’s for around 10 months. It was meant to be a 12 month lease, but COVID hit us hard, and they couldn’t have been more understanding. It did take a while to get a confirmation on ending the tenancy early, but that was down to the landlord and not the agents. Fantastic and friendly service, never had an issue with them or the property. By far the best letting agents I have rented from in Aberystwyth, gutted i’m moving away and can’t rent from them again!
Tenant
20th Jul 2020 (5 years ago)
M Broomfield
Would definitely recommend them as the staff are polite and professional, good quality service and the sales staff were wonderful
Seller
20th Jul 2020 (5 years ago)
H M
Great service. Rachel is always on hand to provide information.
20th Jul 2020 (5 years ago)
R Marriott
Rachel was really friendly and helpful.
20th Jul 2020 (5 years ago)
S Williams
Excellent team, very helpful and profesional.
20th Jul 2020 (5 years ago)
M ross
Great company, very friendly staff!
20th Jul 2020 (5 years ago)
E Renshaw
Always professional, lovely staff they look after you until completion whether its sale or a let
20th Jul 2020 (5 years ago)
E Mainwaring
Great customer service. Very impressed!
20th Jul 2020 (5 years ago)
L Mahon
It's just impossible to get anywhere with these guys, cant return calls or emails, just say whatever on the phone and then just ghost you. P**sups and breweries come to mind, like pulling teeth trying to get anywhere with them, I was however looking to rent, so they probably couldn't care less on that side of thing positive reviews only appear to come from sales/buys (where the big bucks at).
Tenant
22nd Jun 2020 (5 years ago)
G Melad
Thanks for a great job. Rachel is always there to help.
6th Mar 2020 (6 years ago)
D Roberts
Grate very helpful
28th Feb 2020 (6 years ago)
S antoniazzi
Very informative and helpful during the buying process, thanks again.
Buyer
29th Aug 2019 (6 years ago)
B Hale
'Best Estate Agents In Aberystwyth'
The sales team at Alexanders Aberystwyth are absolutely outstanding! From the viewings all the way through to completion, the process ran smoothly and no problems arose thanks to the hard working staff in the office! The staff are friendly, honest, hardworking and have great customer service skills!
The procedure of buying a property is described by many as the most stressful time of your life, but thanks to Alexanders for making this so easy and stress free for me! The support i received was phenomenal, especially being a first time buyer, i was able to ask for assistance whenever it was needed and was guided and given the best advice throughout the process.
There is always staff in the office until late and even on the weekends. I would highly recommend Alexanders to anybody who is looking into buying their first home, selling, renting or even just wanting general advice on properties within the area as the staff are very committed, highly professional and their passion for property is like no other estate agents!
Thank you for all your help and I can't wait to move into my new flat!!
Buyer
28th Feb 2019 (7 years ago)
E Thorogood
We have been so happy with the service provided by Alexanders. Rachel was brilliant and helped us through every step of buying our first home and made it as simple and slick as possible. Would highly recommend!
Buyer
19th Dec 2018 (7 years ago)
C Doodle
My name is Caroline and I would just like to say how well mannered and helpful the staff were at Alexanders on my visit to Aberystwyth last month. I suffer with severe Epilepsy which means I must have my scooter and my dog Doodle around me at all times to alert me when a seizure is about to occur.
On my visit I thought I would take a look at the housing market. A lady in the alexanders office could see I was struggling on the step and came out to assist me right away, and helped me sit down. Pouring with rain she insisted to help bring the scooter inside to prevent it from getting wet and even went that extra mile to get myself and my dog Doodle some water.
The kindness and hospitality of all the staff that were there that day during my epilepsy seizure will not be forgotten. Great customer service, thank you all. My search still continues for our dream home by the seaside. See you all in the new year.
18th Dec 2018 (7 years ago)
P Williams
Professional, caring, responsive & very effective. A pleasure to deal with. Best real estate agents experience I’ve ever had in 50 years of buying properties.
Buyer
10th Dec 2018 (7 years ago)
G Barnett
I have been renting a house through Alexanders for over two years and I am quite shocked at some of the other reviews that are written here about them. We unfortunately will not be renewing as it is our last year, but the last two years have been no hassle.
Me and my friends were with another agent in our first year who took all our deposit for cleaning charges and damages. We did do a lot of stupid s*** and we had to face the consequences.
If you want a job done right with no hassle then go to these guys.
Tenant
14th Nov 2018 (7 years ago)
M R
Very negative experience, left with a bad taste in our mouths. Me and two friends rented with Alexanders for 15 months in 2015 and throughout the year whenever we would have a problem, we would fill out a 'PropertyFile' report and even after ringing about the problem most of the issues remained unfixed. Alexanders does not take Property File seriously, they do it just to look good.
When it came to moving out, Alexanders claimed that we had made extensive damage to the property to the value of >£400. We asked for a breakdown of the costs and pictures to match the "extensive damage". The pictures and breakdown costs were not provided. This value was absolutely ridiculous and uncalled for.
When Alexanders was transferring our money to us, they took £10 out for "processing fees."
Alexanders is just a company to make money, they do not care about the people that rent with them. Please use another company and save yourself the stress.
Tenant
9th Nov 2018 (7 years ago)
H JB
There is a reason you are told not to use Alexander’s when renting in Aberystwyth and everyone single thing you hear is true. Although I appreciate a lot of the problems with a house when renting are down to the landlord, the way Alexander’s treat the tenants especially students has become a very sad joke. It started off badly from the £100 reference fee on top of the £400 deposit to being told by Lynne when we moved into a dirty house with badly broken furniture, including beds and sofas, that the house was is “perfect condition” and they wouldn’t be replaced or that it was our fault - after the 10 minutes after we collected the keys. Things only got worse from there; the way as tenants we were treated was appalling to put it nicely. Lynne lacks people skills and would often lie especially when it came to decorating, we were told to live with mould and damp as it must be our fault- that it was there when we moved in, we were also without a fridge for over a month as apparently it was fine despite being warmer than the kitchen. There was also a blatant lack of respect for us and they were condescending assuming as students we wouldn’t know anything or care, this was shown in rude emails talking about us as if we weren’t there on the phone or when we came in in person, this was made even clearer when it was time for viewings as Lynne decided it was acceptable to come for viewings outside the time we were told and would walk in and out of bedrooms and bathrooms with strangers without knocking even when she did knock if told “1 minute I’m changing” she still would walk in, allowing strangers to see me in a state of undress, or she would allow the people viewing to touch and move our stuff around. By the end of the year I had given up fighting with them and just wanted to wash my hands with them. But then the charges out of the deposit came, the charges where ridiculous and were all poorly handled. However the one saving grace would be the way Layla and Sinead handled the deposit return and allowed us to discuss and air our grievances. And this is the only reason I am giving them two stars, without them on the team they wouldn't even get 1. However this is not to redeem them selves, I think Alexander’s need to take a good look at there customer service, and especially they way they treat students especially Lynne.
Tenant
9th Sep 2018 (7 years ago)
J Cole
I have been renting a property through Alexanders as a student at Aberystwyth University for 12 months now, and have just renewed for another 12 months. Any problems within the property have been fixed without delay and whenever we have needed to visit the office they are always some welcoming. Highly recommend for anyone wishing to rent a property as a student in Aber.
Tenant
16th Aug 2018 (7 years ago)
S Elis
I rented a house with Alexanders from June 2017 - June 2018 and it is the worst experience I have ever had. The staff were extremely rude to us, they have absolutely no customer service skills.
I feel like the company stole from us, tricking each of us to pay £100 at the begining of our tenancy to cover reference checks (implying it would be returned to us at the end of our tenancy - it wasn’t) and £250 each from our deposit. The deductions they made from the deposit were ridiculous and totally unfair, we left the house in pristine condition and they still charged us £174 for it to be cleaned. They also charged us £185 for a mattress that had a small tea stain on it to be replaced. They claimed to have disposed of the mattress however this is highly unlikely as the mattress was completely fine.
I would advise any student looking for a house in Aberystwyth to avoid Alexanders at all costs. There are plenty of good estate agencies in Aberystwyth, choosing Alexanders is simply not worth the hassle.
Tenant
15th Aug 2018 (7 years ago)
C lloyd
Awful customer service. Crooks
6th Apr 2018 (7 years ago)
Samsaws
Very helpful, good service.
9th Feb 2018 (8 years ago)
A Poole
Rhian was very helpful, extremely professional and provided a fantastic service. Highly recommended.
6th Feb 2018 (8 years ago)
M Beecroft
As buyers moving into the area from Hertfordshire, it was very reassuring to have Olivia from Alexanders there to put our many queries to the vendors, get back very quickly with answers and generally look after our interests. The personal touch extended as far as coming out to us herself when there were boiler problems on the first weekend, a truly warm and caring service extending long after we had settled in.
Buyer
29th Jan 2018 (8 years ago)
N centre
Friendly and efficient team at Alexanders. Was great to work with them in their partnership promotion for local businesses.
20th Jan 2018 (8 years ago)
Pippa
We did not have a good experience as students renting through Alexanders. We had many problems with out house, and they were really quite rude and condescending towards us through emails and over the phone throughout the duration of our tenancy and I get the feeling from reading various reviews from other students that this is how they treat all students. Quite unprofessional and disappointing.
Tenant
15th Dec 2017 (8 years ago)
D Reisman
Olivia and the team at Alexanders sold my house very quickly. They are enthusiastic, kind and professional. Highly recommend!!
Seller
20th Oct 2017 (8 years ago)
L Jones
Bought a house in August. Excellent customer service. James kept us updated throughout our purchase. James is a big credit to the company.
Buyer
3rd Sep 2017 (8 years ago)
K smith
Had my property on sale with another agent, but received very little interest. Changed to Alexanders & within a few days I have a pending sale
Fantastic service from all the staff but especially James who has been top notch . If all estate agents were as good as Alexanders then maybe they wouldn't get such a bad press !! I would highly recommend Alexanders of Aberystwyth to anyone considering selling their property in the future
Seller
1st Aug 2017 (8 years ago)
C Nunn
I had my property listed with an online agent but after 8 months of no success I enlisted Alexander's who sold it in 6 weeks! Very attentive and fantastic level of service. Thank you Alexander's!
Seller
16th Jun 2017 (8 years ago)
C Jenkins
Rude staff.
3rd May 2017 (8 years ago)
A Clark
Friendly, helpful, responsive staff kept us updated at all stages of the sale process and provided useful advice when needed.
Seller
31st Jan 2017 (9 years ago)
S Bourne
Very helpful and professional members of staff. Quick service too - I went from viewing a property to moving in within two weeks. Would recommend to others.
Tenant
3rd Nov 2016 (9 years ago)
K Searle
I am currently with this letting agency, and I have to say they have been wonderful so far.
A few little hiccups when I moved in - i.e broken light bulb, broken fridge, but they've been on top of it straight away and everything was sorted within 2 days. Very pleasant and would definitely recommend!
Tenant
2nd Nov 2016 (9 years ago)
S Caramel
I went through three letting agencies before I came to Alexanders, and I don't know why I didn't go to them in the first place. They were huge help when I moved to Aberystwyth, the staff are friendly and knowledgeable and really made me feel welcome and comfortable with finding my flat. Thanks so much!
Tenant
14th Oct 2016 (9 years ago)
M Higgs
Very helpful and friendly staff. Found me a place in no time at all with no hassle. Thank you very much Alexanders
2nd Oct 2016 (9 years ago)
H sime
Super friendly and helpful staff. Really efficient service - from running credit checks to signing contracts, and then helping us in the flat with electricians and gas men. Really fast communication with the landlady too. A lovely team and we feel really happy, supported and fortunate to have them :)
Tenant
29th Sep 2016 (9 years ago)
H Coombes
Doesn't even deserve 1 star to be perfectly honest. I was a tenant with them for a year in a student house and had nothing but problems with them. From the day we moved in there were a few things we asked them to do to ensure out comfort in their property and it still hasn't been done to this day.
I thought the customer service was sub par at best as the employees were often rude and i have been lied to more than once by multiple employees.
I would ask anyone to consider these things before signing with them
Tenant
25th Aug 2016 (9 years ago)
K Mango
Do not use Alexanders. They have absolutely no respect for their customers - especially students. We had letters written by our doctors detailing that the mold in house was causing us to have respiratory issues; the outcome? We had our intelligence insulted and were told we could take them to court. When you pay as much as we did in agency fees you expect an above average service, sadly we were left with a year of absolute hell. Not a week went past without one of us being reduced to tears by either the rude and unprofessional manner the manager (Layla) conducts herself in or the poor state of the house.
I have no interest in dealing with them ever again but please take this as a warning - there are several other decent, fair and honest letting agencies in Aberystwyth, so take your custom there. The sooner their income strategy (where they actively seek to take advantage of students away from home for the first time) is stopped, the better. I do not say these words lightly, but I honestly feel that this business is nothing more than a thief with a fancy office. The way they act is nothing short of criminal.
Tenant
12th Aug 2016 (9 years ago)
W Time
We should've listened to the warnings from students in the year above us. They take students for fools and take half the deposit for clearing up issues with the house that the landlord is supposed to take responsibility for. Don't use them if you're a student, I'm sure they're great otherwise.
Tenant
20th Jun 2016 (9 years ago)
S RD
Hated absolutely everything about it. Poor service, this woman who works there was the rudest I've come across. Friends told me to be careful and I should have listened. Charged me £240 because a few bulbs went out and the oven wasn't cleaned. Ridiculous! This is the worst estate agents in the whole area. I will be fighting for my deposit back and they'll never have my money again.
Tenant
11th Dec 2015 (10 years ago)
B Morgan
I purchased a property in Borth through Alexander’s a few months back. Throughout the entire process, although they were acting for the seller and not me, I was very impressed by the professionalism of the sales team. They did such an excellent job I decided to retain them as agents for the letting of the property. Over the last couple of months, as now a client, I have been even more impressed by the lettings team and am particularly grateful for the efforts of Layla, Natasha and Kate throughout the entire sales and letting process. Thanks to all for a really great job and the effort put in. I cannot recommend them enough.
Landlord
28th Aug 2015 (10 years ago)
C Dickenson
I rented a property from Alexanders for two years and was very impressed with the service they provided. They were always incredibly friendly and helpful and I would definitely recommend them. Even as student renters, we were treated with a lot of respect and Alexanders made everything really easy for us. We received our deposit back very promptly after moving out which was great!
Tenant
7th Aug 2015 (10 years ago)
L Bayley
We received excellent service from the Lettings department, helpful and friendly staff, and everything was done efficiently which enabled us to move in on the day that we had requested. Very pleased with the service we received, and would definitely recommend.
Tenant
6th Aug 2015 (10 years ago)
A Flynn
Not organising returning deposits until last possible moment. Typically screwing over students.
Tenant
24th Jul 2015 (10 years ago)
R H
Disgusting customer service! Had to fight to get any of my £400 deposit back. Overall, a very upsetting experience with sleepless nights. Would NOT recommend!
Tenant
13th Jul 2015 (10 years ago)
R Charles
As a buyer I found Alexanders to be particularly helpful in my house puchase. Consequently I took them on as letting agents. In this role they were also helpful and efficient. Their staff have a natural friendliness, which makes the business of discussing difficult or at least uninteresting issues more pleasant.
Buyer
26th Jun 2015 (10 years ago)
C Constantin
They were a brilliant team and were always happy to help us. I would definitely recommend them!!
19th May 2015 (10 years ago)
T calban
Very professional and lovely knowledgeble friends
23rd Apr 2015 (10 years ago)
M Apichella
Alexanders Estate Agents Provided my friends and I with an efficient and professional service which enabled us to rent the house we wanted without any delay. It was a very involving experience with lots of one-on-one interaction with their friendly staff.
Very glad I chose Alexanders
Tenant
6th Mar 2015 (11 years ago)
A Fung
Dishonest agency, I would not recommend using them as a Landlord, Took over £20,000 of my money and failed to complete the renovation work agreed. I had to file a complaint against them with the Ombudsman. Absolutely disgraceful!!
Landlord
18th Feb 2015 (11 years ago)
C Mcdermott
An excellent company with great customer service. Would highly recommend!
25th Nov 2014 (11 years ago)
A Pimm
I have had the pleasure of being both a tenant and a landlord with Alexanders. I have always found the staff friendly and professional. They are prompt to deal with any problems and have offered free and impartial advice on many an occasion. I would not hesitate to recommend them to a friend.
4th Jul 2014 (11 years ago)
S Nicholls
Moving in to an older property will always bring up some trouble but the very helpful and friendly staff at Alexanders have ensured that the move has been smooth and any repairs required have been completed to a high standard. We've had no problem getting in touch if needed and our questions or requests have been answered quickly and thoroughly.
30th Jun 2014 (11 years ago)
R Barnwell
I've rented properties through Alexander's twice, and have been thoroughly impressed with their service on both occasions. From viewing to moving in, their friendly staff have been extremely helpful, and flexible in what were (for me) challenging circumstances. When things have gone wrong, repairs have been carried out quickly and to a high standard. Highly recommended.
Tenant
10th Jun 2014 (11 years ago)
C Stanley
Friendly, Helpful and Professional. I have been renting a property through Alexanders as a student at Aberystwyth University for 12 months now, and have just renewed for another 12 months. Any problems within the property have been fixed without delay and whenever we have needed to visit the office it is always a good experience. Highly recommend for anyone wishing to rent a property as a student in Aberystwyth.
Tenant
5th Jun 2014 (11 years ago)
B Mac
Superb service in the local community. Most friendly staff that I've come across in the whole of Aberystwyth! A great easy access website as well.. I've only ever heard praise for Alexanders.
Also, a massive thanks, as they have sponsored my Penrhyncoch under 16's football team. They helped towards a full, top of the range kit alongside brand new training and match balls. Their new look looks amazing on our kit too! They were very keen to help us out, and we are very grateful!
28th Jan 2014 (12 years ago)
L Box
Having had Alexanders as our agent on our rental property for about 18 years, and also as our agent when buying a property 6 years ago, I can confidently say that they are professional and thorough. Also they are very friendly and approachable - a pleasure to work with.
Landlord
8th Jan 2014 (12 years ago)
Y Yang
My experience with Alexander is absolutely horrible as a landlord. I was charged over £1000 for repair my semi-detached house built in 1995 (on top of their commission). Several times the bills were doubled with 2 months, but they simply said the first time repair did not work. At the end I have no choice to raise the problems to The Property Ombudsman and I got compensated. I just want to warn the landlord, particularly who used them for fully management, really need to keep an eye on them.
Landlord
23rd Dec 2013 (12 years ago)
M Lee
Both the sales and the lettings teams are brilliant and always ready to help. 5* company.
15th Dec 2013 (12 years ago)
Z Jones
As a professional renting my first property I have found Alexanders to be very helpful and extremely friendly and always ready to help promptly.
Good experience all round.
Tenant
4th Dec 2013 (12 years ago)
H Saleeb
As a tenant . i find them really helpful,trying to sort everything in friendly nice way . I would recommend them for any of my colleagues at work.I wish them all the best
Tenant
28th Nov 2013 (12 years ago)
D ffloyd
Difficult sale, guided well by Layla.
Seller
25th Nov 2013 (12 years ago)
F Pryce
The girls Layla and Natasha have been so good to me, they take care of everything. Barely had any problems in the last couple of years since I changed business.
23rd Nov 2013 (12 years ago)
K Butterfield
I had thought that our experience of Alexanders was a one off, having come across this site I can see that we were not alone. Their business model would appear to be to make as much money from the resident student population. It is particularly difficult for those first year students who are naive and easily panicked into parting with money for admin checks etc for some rather dubious accommodation.
My advice would be for students (and parents if necessary) to take more advice / notice from the university accommodation office, and do your homework - there are other agencies, and approved landlords, avoid Alexanders unless you have money to throw away.
Tenant
1st May 2013 (12 years ago)
B Kinsey
Regarding Lettings only: Well first I should point out that my tenancy ended just over 2.5yrs ago. And despite a terrible experience, I didn't think to review to anyone other than friends and colleagues who were considering using Alexanders. (I'm not a student, and rented two properties over 2.5yrs - so I gave them the benefit of the doubt after the first)
But now, after meeting more people who've had similar problems, I guess it's impossible to be too well informed. A few of our issues:
>Renting a fully furnished property (as advertised), only to be told after signing the inventory and moving in that it should not have been let fully furnished. Cue removal men removing beds, chairs and more. Only after we sought advice and pointed out that to remove furniture would constitute breach of contract, was it returned. Stressful, and unnecessary!
>Broken fridge. After many calls, a new fridge was promised: "the order's been placed with x, it will be with you on Saturday" said lettings manager Layla Mangan. Wanting to check, I called the supplier - no such order placed at all! And no fridge turned up Saturday. (I kept my Alexanders emails for prosperity - they make for cringeworthy reading)
>Both properties I let were also for sale. I once came out of the shower (sporting only a towel!) to find an Alexanders sales rep with young family staring at me! Admittedly, he said the Lettings team had told him we'd been informed of the visit. Wrong. Letter turned up next day with no date on it! Undated letters received after an event were common during both my tenancies. I was even told once (to my face) that 'a letter was sent recorded delivery', but when I asked to see evidence, there was none.
Get the picture? My advice is take LOADS of photo's (start and end of tenancy) and know your rights - especially about deposit scheme rules (did you get your scheme info within 30 days of handing over deposit??). In fact what am I saying; there are some great letting agents in Aberystwyth - just read reviews! And I should also point out that I'm sure there are people who've had a good experience with Alexanders. And don't be fooled into thinking that winning bronze, silver or gold in the Estate Agent Awards reflects a good experience by tenants: the ESTA's are voted for by Landlords and customers of property sales. Tenants have no say whatsoever in the ESTA's - which perhaps is telling of who the real customers are.
Note to Alexanders: don't decry your tenants (who consider themselves your customers whether you like it or not) for leaving comments on 'small internet review sites'. They are not rude. They are frank, honest and many consider them useful. And there is plenty of room here for positive comments, which I think we'd all prefer to see. Just give people a reason to write them - simple!
Tenant
7th Jan 2013 (13 years ago)
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