J Marshall
Very professional service with good communication throughout the process. A great team at Ash Vale - thank you.... Read more
13th Mar 2026 (5 days ago)
J smith
Everyone Ive spoken with at the Ash Vale branch is very friendly and helpful.
We had the pleasure of dealing with Hugo for the duration of our house purchase and he has gone above and beyond to help us move it along
He kept us up to date throughout the whole sale (our solicitors were not great).
Hugo has been so knowledgable, helpful, professional and friendly, helping to problem solve and always ready to immediately jump on a task I ask him to do, and then checking back with me once he has the information needed.
Thank you so much for everything you've helped us with, I genuinely think the sale would have fallen through without your support.
I very highly recommend the Ash Vale branch, and if you have Hugo as your agent you will be in the best hands possible :)... Read more
Buyer
12th Mar 2026 (6 days ago)
Very happy with Hugo dealing with our sale so far. Advice was given from the start with price and managed to get it for that asking price. Would recommend Bourne highly!... Read more
Seller
25th Feb 2026 (21 days ago)
A Ali

Bourne Estate Agency Ash Vale is truly second to none.<br>From our first viewing through to completion, our property purchase was smooth and stress-free. Hugo and Jim provided outstanding service and support throughout the entire process.<br>I was particularly impressed by the systems Bourne have in place. Hugo managed the viewing and price negotiation efficiently and professionally, showing a natural ability to understand and balance the perspectives of both buyer and seller. He handled the process with confidence and care, making everything feel straightforward and fair.<br>Once the price was agreed, Hugo recommended The Partnership, the legal team who work closely with Bourne Estate Agency, and they were equally excellent—efficient, responsive, and easy to deal with.<br>After our offer was accepted, Jim Norman, Head of Client Management, introduced himself and acted as a vital link between us and the seller, keeping communication clear and progress on track.<br>Overall, the entire experience was seamless. The team were always easy to reach, proactive, and genuinely willing to help whenever needed.<br>I would highly recommend Bourne Estate Agency Ash Vale.... Read more
Buyer
12th Feb 2026 (5 weeks ago)
Jo
Selling my parents’ home was an emotional process for our family and we’re grateful to Hugo, Gary, Hayden, Jim and Ella for making it a positive experience. The entire team was friendly and collaborative from the get go. We never had to chase for information as they would always keep us updated and respond to any and every query straight away. When the first sale fell through due to the buyer losing their buyer, their reaction was immediate and a second sale was secured very quickly. It genuinely felt like nothing was too much trouble - even on the day of completion, Hugo kindly offered to do the final meter readings for us as we weren’t able to travel to the property. We’ve gone through several estate agents over the years but Bourne’s professionalism really stood out. We would have no hesitation in recommending the team to anyone who is looking to sell in the area - you’ll be in safe hands. Thanks guys!... Read more
Seller
12th Feb 2026 (5 weeks ago)
A jamieson
Excellent experience with Kathryne Hopkins and her colleagues at the Bourne Ash Vale office. Kathryne has been excellent in the process of changing agents for us and setting up a new tenancy agreement, tactfully dealing with our tenant and the former agents. Kathryne really put us at ease during this process. We look forward to working with her going forward.... Read more
Landlord
9th Feb 2026 (5 weeks ago)
P Abbi
Gary was amazing. As we were a chain, he really advocated for us through a difficult case and went above and beyond for us. We were buyers in this instance (selling my own property which had its own difficulties) but Gary negotiated on our behalf. He was thorough, friendly, showed initiative and was always happy to help. We had an awful experience with the estate agents through which I was selling my property so Gary definitely helped keep the chain together and was so refreshing to have someone else chase rather than you having to prompt to chase. Gary also accommodated additonal viewings and allowed worksmen visit the property with sellers consent. He was professional and personable and we couldnt fault our contact with him.... Read more
Buyer
15th Dec 2025 (13 weeks ago)
T Emery
The team at Bourne Ash Vale were very helpful in making the process of purchasing my first property as smooth as possible. Gary was very communicative throughout the process and Jim liaised with the solicitors to ensure progress between exchange and completion. Overall, a pleasure to deal with.... Read more
Buyer
13th Dec 2025 (14 weeks ago)
B Thompson
Helpful office, from viewing to completion the team, (Gary was our primary contact and was great,) were helpful and friendly. Any small bumps in the process were smoothed over by them. Would quite happily use again when the time comes to move.... Read more
5th Dec 2025 (15 weeks ago)
J waiton
Fantastic brilliant team at Bournes Ash Vale , Gary worked with us throughout the whole process, couldn’t have asked for more , always contactable, nothing was too much trouble, we also appreciated that all team members could help and know exactly where we were through the process , we also used the recommended Conveyancing company, again 5*... Read more
5th Dec 2025 (15 weeks ago)
A Reed
Great service provided by the team at Adh Vale while selling our house.... Read more
Seller
5th Dec 2025 (15 weeks ago)
B Clark
Absolutely fantastic experience from start to finish. Gary and Hugo have been incredibly helpful throughout the entire process, always prompt with their replies and quick to answer any questions we had.
Gary, in particular, has been fantastic, offering layout ideas during our second viewing that created more usable space, and proactively chasing solicitors on both sides to keep everything moving forward.
As a first-time buyer, the whole process can be overwhelming, but the team genuinely made it so much easier and far less stressful.
Thank you all for your support... Read more
Buyer
4th Dec 2025 (15 weeks ago)
D Volvatcar
Amazing agency. Bourne at Ash Vale, Gary Cross is the man, to get hold off.. from viewing to moving in , he was constantly there, supportive and kind. Had a lot of patience and was keeping me updated all through out. Loved his service. Would definitely recommend Gary and Bourne ??????????????KEEP UP THE EXCELLENT JOB GARY AND TEAM.... Read more
3rd Dec 2025 (15 weeks ago)
C Squires

Disappointing Experience – Not on the Seller’s Side
My experience with this estate agency was extremely frustrating and left me feeling unsupported as a seller. Throughout the process, it felt as though they were far more interested in keeping the buyer happy than representing my interests. Any time an issue or disagreement arose, they seemed to side with the buyer just to make sure the sale went through, rather than standing up for the person who was actually paying them to sell the property.
Another major concern was their fixed-fee structure. Because their fee doesn’t change regardless of the final sale price, there was absolutely no incentive for them to push for the best possible offer. Instead of negotiating strongly or trying to maximise the price, they were quick to encourage acceptance of any offer that came in. It felt like their priority was simply closing the deal, not achieving the best outcome for me.
Overall, I wouldn’t recommend this agency to anyone looking for motivated, seller-focused representation. My impression was that their approach prioritised convenience over effort and buyers over sellers.... Read more
Seller
20th Nov 2025 (17 weeks ago)
D Figg
We arranged a viewing for a property and dealt with Hugo at Bournes. Although we didn't end up buying the property, we found Hugo to be extremely helpful, informative and in general great to deal with. We would be happy consider using Bourne in the future or recommend them to others based on our experience.... Read more
Good enthusiastic attitude, enjoyed the interaction, made the process easier.
I used the Ash office and would definitely recommend them .... Read more
Seller
29th Aug 2025 (6 mo. ago)
Bourne Ash Vale and the agents all worked extremely hard to find a buyer for my home. Unfortunately after being on market for around 16/17 weeks no buyer was found. My decision to place my property with another agent was not an easy one after all their hard work. But happy to say my house is now under offer with new agent and the sale seems to be going through smoothly and I hope to complete in September.
But would still recommend Bourne as they did arrange a lot of viewings.... Read more
Seller
20th Jun 2025 (8 mo. ago)
A L-P
We had a fantastic experience working with Hugo throughout our home-buying journey. From our first viewing to completion, he was consistently helpful, knowledgeable, and reassuring. Buying a home can be stressful, but Hugo’s calm and professional approach made the entire process so much smoother. We’re incredibly grateful for his support during multiple complex scenarios with our conveyancer. We wouldn’t hesitate to recommend him to anyone looking to buy a property.... Read more
Buyer
20th Jun 2025 (8 mo. ago)
A Morley
I had a really good experience selling my house through Bourne Estate Agents in Ash Vale. They were very polite and knowledgeable and were happy to answer any questions I had.
Thank you once again to Gary and the team at Bourne, Ash Vale!... Read more
Seller
27th Feb 2025 (1 year ago)
Nathan
Hugo has done an excellent job in helping us secure our first purchase of a home. From start to finish, from our first viewings to exhange Hugo has shown a genuine care, very transparent, and speedy with updating us as soon as any progress or updates were made.
Thank you Hugo... Read more
Buyer
21st Feb 2025 (1 year ago)
B Freeman
Hugo Labram went above and beyond to help sell our home. He persevered and did his upmost to get viewings through the door. His post sale assistance/ advice/ sympathetic ear (when things looked bleak) has been 2nd to none
and it's thanks to Hugo that we finally exchanged today.... Read more
Seller
19th Feb 2025 (1 year ago)
G Norton
Fantastic service from start of process to completion of sale of property.... Read more
Seller
7th Feb 2025 (1 year ago)
G Kumari
Gary Cross is a very brilliant and helpful gentleman. our property purchase process with him and his team made smooth and successful. He is friendly person and extreme good services. Thank you Bourne Estate Agent Ash Vale team and Gary.... Read more
Buyer
29th Jan 2025 (1 year ago)
A woolfall
Hugo and Steve went above and beyond selling our property
Nothing was too much they are both a credit to the industry
I would recommend Bourne estate agents in ash-vale over any of the other competitors
Thank very much to all the team... Read more
Seller
7th Nov 2024 (1 year ago)
I Huckle
We had an amazing experience using Bourne Ash Vale when selling our home. The team were on hand for any questions - Gary in particular was brilliant and always made time for us. I wouldn't hesitate to recommend using Bourne.... Read more
Seller
5th Nov 2024 (1 year ago)
D Puckett
Gary Cross - kept calm and diligent when dealing with my frustration at the terrible service from Simply Conveyancing .
Without him as my sounding board , this purchase would not have gone through .
Thank you Gary + all your team ????... Read more
Buyer
2nd Nov 2024 (1 year ago)
Techtonical
Love Bourne. Originally, as property managers, they really impressed me with their professionalism and handling. So much so, that when it came to the sale, it was a no brainer to use them again. Everything went really well and without any of the stereotypical Estate Agent BS we sadly see so often in this business.
Special thanks to Hugo (and Hayden) for his professionalism and tenacity even after the sale and through to completion. Also to Becky and the lettings team, who were all excellent and always communicated well.
I would highly recommend Bourne as one of the few great players in this field.... Read more
Seller
31st Oct 2024 (1 year ago)
M Young
Hayden and the team have been fantastic to work with.
Hayden is a credit to the industry and to Bourne, they are lucky to have him. We also dealt with Gary and Hugo and both were very helpful and professional.
We are so grateful to them for helping us get on with the next stage of our lives. We haven’t sold a house in 19 years and Hayden's guidance was invaluable. We would’t hesitate in recommending him and the team.... Read more
Seller
21st Aug 2024 (1 year ago)
They have been excellent throughout. We trust their advice and knowledge. They are friendly and not pushy.... Read more
Seller
28th Jul 2024 (1 year ago)
Mark
Just completed on our first home; a very professional & responsive service throughout.... Read more
Buyer
22nd Jul 2024 (1 year ago)
S Spencer
I recently sold my house with Bourne Estate Agents and I cannot recommend them enough! Hugo and Hayden provided an exceptional service from start to finish. They were professional, knowledgeable, and always kept me updated with clear communication throughout the entire process. Selling a house can be stressful, but they made it a smooth and enjoyable experience. I am grateful for their hard work and dedication. Thank you Bourne Estate Agents, for a job well done.... Read more
Seller
10th Jul 2024 (1 year ago)
Haydon was very good at keeping me informed and advising me. Had an offer almost immediately unfortunately the chain fell through but a few weeks later it’s under offer again.
The only reason they lost a star for value for money is I think all estate agents are expensive and should do more of a fixed price rather than a percentage.... Read more
Seller
16th May 2024 (1 year ago)
M Chaplin
Hayden, his Team Hugo and Gary have been amazing throughout the process of selling our home, they have been exceptionally professional and courteous, open and honest with us. I would highly recommend the Ash Vale Branch of Bourne's to everyone to use.... Read more
Seller
26th Mar 2024 (1 year ago)
E Hinkins
Excellent agent. Bourne have done such a great job in difficult circumstances getting our house let. I cannot recommend them enough. From the first call through to managing the property whilst we are abroad they have been helpful and professional throughout. I can relax knowing that my property is in great hands whilst I’m so far away. Thank you Bourne.... Read more
Landlord
26th Feb 2024 (2 years ago)
O Thorne
Hayden, Hugo and Patrick were extremely helpful and were constantly keeping me updated when selling my home. Highly recommended!... Read more
Seller
15th Feb 2024 (2 years ago)
D Harris
Hugo, Hayden and Patrick at Bourne have been exceptional. I have just bought a house through them and they have been courteous, patient and efficient at every contact point I have had. I will most definitely use them again and would happily recommend them to anyone! Thank you gents!... Read more
Buyer
14th Feb 2024 (2 years ago)
S Hughes
I would thoroughly recommend Bourne as an estate agent for any property sale. Hayden Gissing and his team have been great in managing my property sale. Hayden has provided a first class service, always true to his word and very supportive throughout the journey. Thank you!... Read more
Seller
5th Jan 2024 (2 years ago)
D Martindale
It was great working with David, Caitlin and Kathryn when renting our house out. From the outset Bourne displayed professionalism, a detailed knowledge of the market and a dedication to me as their customer for providing a high level of service. After securing the right tenant through them I feel confident in using Bourne for the full management service.... Read more
Landlord
19th Nov 2023 (2 years ago)
J bugajska
Just to say Big Thank you to Patrick from Bourne Ash Vale ???? I can’t speak, highly enough of service he provided , he went above, and beyond to ensure we will find a dream home. His professionalism , communication, and fair advice, was excellent. We wouldn’t hesitate to recommend Patrick as you assistance!... Read more
19th Oct 2023 (2 years ago)
A White
As first time buyers the experience can be a little daunting. We had seen some other houses but we found our experience with Patrick was amazing. He was very professional, whilst explaining things in simple terms to us. I don’t think when you find the right house it needs to be ‘sold’ however Patrick was very informative and friendly and for us really made it a positive experience. Very impressed.... Read more
Buyer
27th Sep 2023 (2 years ago)
C Mendis
Great service from Steve Darling and his team.... Read more
26th Sep 2023 (2 years ago)
G Tsantirakis
Although we were not able to close a deal, Hugo was exceptional in handling our enquiry, well spoken and well rounded.... Read more
25th Sep 2023 (2 years ago)
R Armstrong
Hugo has helped me on my quest for a property. Although he has just very recently started at this particular agent, he has gone out of his way to find me all of the knowledge I need. Incredibly helpful and can’t fault his help. Thank you Hugo, and look forward to continuing.... Read more
15th Sep 2023 (2 years ago)
D Insull
I cannot speak highly enough about Steve Darling, who represented our buyers in a very complex chain. When we were struggling to get responses from our own estate agents and solicitors, Steve personally kept us informed and where necessary put pressure on other elements of the chain when our own representatives were showing o sense of urgency. Obviously Steve had no responsibility to us, yet was the only one who empathised with the stress unnecessary delays were causing to all parties and went above and beyond to ensure appropriate action was taken. If only we lived in Surrey!... Read more
Seller
30th Aug 2023 (2 years ago)
M Imthiyas
I had the pleasure of working with Mr. Steve Darling from Bourne while attempting to sell my property. Throughout our collaboration, I was continuously impressed by their dedication, professionalism, and thorough understanding of the market.
Steve was always approachable, providing timely responses to my queries and offering invaluable advice. Their commitment to ensuring the property was presented in the best possible light was commendable.
Navigating the property market can be challenging, but having an agent like Steve made the experience considerably smoother. I highly recommend Bourne Estate Agents to anyone looking to sell or buy a property. Their expertise and dedication truly set them apart in the real estate industry.
Thank you, Steve, for your outstanding support and dedication during our collaboration.... Read more
Seller
30th Aug 2023 (2 years ago)
F (EllenDavies)
Absolutely amazing estate agents! Steve was our main point of contact and wow, he went above and beyond to get our sale and purchase through. We had a particularly long and very complicated chain and to be honest, without the dedication from Steve and his team I don’t think our dream move would have happened. Thank you!... Read more
Seller
29th Aug 2023 (2 years ago)
M Hayakawa
Steve was a great. Excellent communication and a pleasure to work with. I would absolutely recommend him.... Read more
13th Jun 2023 (2 years ago)
L Eastwood
Fantastic service from Steve at Bourne, thorough and informative... Read more
24th May 2023 (2 years ago)