
Avoid Brennan Ayre O’Neill Lettings – Unprofessional and Negligent
We’ve rented through Brennan Ayre O’Neill for the past 14 months, and it has been a consistently frustrating and disappointing experience from start to finish. This review specifically concerns their lettings department, not their estate agency, as we’ve had no dealings with that side.
Communication is virtually non-existent. From the beginning, responses were slow and inconsistent. At one point, they didn’t even show up for a scheduled property inspection with no notice or follow-up. This lack of reliability became a recurring issue throughout the tenancy.
Maintenance issues were ignored or met with rude, dismissive responses. Emails and phone calls often went unanswered. When we raised serious concerns like damp and mould, the blame was shifted onto us, rather than any real effort made to assess or resolve the problem despite it clearly being a longstanding structural issue.
Their contractors were unreliable and careless. Work was frequently left unfinished, and in some cases, contractors left rubbish dumped in the alleyway next to our property. We had to constantly chase both the contractors and the agency for updates or completion and even then, the standard of work and level of accountability was unacceptable.
The staff we dealt with were often rude, unhelpful, and dismissive. Once the tenancy was signed, their interest in providing any sort of professional service vanished. It felt like tenants were treated as an inconvenience rather than customers.
To any prospective tenants or landlords: avoid Brennan Ayre O’Neill lettings at all costs. They are unresponsive, unprofessional, and take no accountability for problems. We would never rent through them again and strongly advise others to steer clear.
Our landlord has now switched letting agents and the difference in just one month says a lot about the property “management” or lack of from Brennan Ayre O’Neill.... Read more
Tenant
14th Sep 2025 (6 mo. ago)
Very happy with Tom and his team.
I have every confidence and faith in this Estate Agent. Bought and sold my property with their guidance, highly recommended. Many Thanks.
Mrs. Houghton.... Read more
Seller
31st Jul 2025 (7 mo. ago)
Helpful and always kept me informed of viewings and feedback. Acted in my best interests.... Read more
Seller
1st Jan 2024 (2 years ago)
Excellent customer service from the staff. Viewings were easily arranged and received great feedback from viewings. ... Read more
Seller
7th Aug 2022 (3 years ago)
Julie Dovey
April 2022
These guys are totally amazing ;) there knowledgeable, professional, friendly & always keeping you updated. Plus they always sound so cheerful and happy on the phone. They are very understanding / considerate and do all they can to help .So hats off to Emma ,Sandy ,Gill & Nicole, as this team are absolute diamonds ;)
Tom ( office manager ) is also a great guy and provides a fabulous service initially on marketing your property and throughout every stage of the process. You'd be mad to go anywhere else.... BAO are the best by miles ;).... Julie & Sean Dovey ( wirral)... Read more
Seller
27th May 2022 (3 years ago)
We received an excellent service from Tom and the team. Tom was by far the most professional agent to provide an initial valuation. For the significant amount of work involved, the service also provided good vfm. The team did all the viewings as well as follow ups/chasing. They were efficient, courteous and professional at all times. I had bought a house a few months earlier and the agent used for this did not match BAO. Highly recommended... Read more
Seller
20th Feb 2020 (6 years ago)
Having originally bought our property through Brennan Ayre O'Neill and receiving excellent service we decided to sell our home through them and were not disappointed. Tom and all the staff were great and nothing was too much trouble. Would reccomend using them to anyone.... Read more
Seller
14th Oct 2018 (7 years ago)
Very good.Sound advice on price. Very quick sale. Kept us nformed throughout.... Read more
Seller
13th Aug 2017 (8 years ago)