A Henderson
Can never recommend Chapters enough. My house was on the market within a couple of weeks of their valuation visit in December 2025 and I had accepted an offer less than a week later. Reasonable fees as well, communication was brilliant. Nothing was too much trouble for them at all.... Read more
Seller
15th Mar 2026 (3 days ago)
J Monaghan
I recently sold my house through Chapters and it was a really smooth and seamless process throughout. The staff were great and always on hand to answer any questions at any time of the day or even night! A special shoutout to Beckie and Katie who dealt with my property and helped to get things over the line. Great service, thanks guys!... Read more
Seller
3rd Feb 2026 (6 weeks ago)
Katie and Beckie have been absolutely outstanding with the sale of our house. The initial meeting and valuation, where we were briefed on how the property would be marketed and what they would undertake to sell our house, left us with a feeling of confidence that we were in the right hands, and indeed we were. Communication was excellent. We were kept up to date regularly via a WhatsApp group, as well as phone calls, which was fabulous. Questions and replies that needed to be relayed between various parties, we’re done so promptly. We have already recommended Chapters to friends, and will continue to do so. Overall the professionalism and support was an utterly wonderful experience, during what is one of the most stressful things to do in life. Thank you doesn’t even come close to expressing our gratitude to them.... Read more
Seller
1st Feb 2026 (6 weeks ago)
LisaGC
Katie and Beckie have been absolutely outstanding with the sale of our house. The initial meeting and valuation, where we were briefed on how the property would be marketed and what they would undertake to sell our house, left us with a feeling of confidence that we were in the right hands, and indeed we were. Communication was excellent. We were kept up to date regularly via a WhatsApp group, as well as phone calls, which was fabulous. Questions and replies that needed to be relayed between various parties, we’re done so promptly. We have already recommended Chapters to friends, and will continue to do so. Overall the professionalism and support was an utterly wonderful experience, during what is one of the most stressful things to do in life. Thank you doesn’t even come close to expressing our gratitude to them.... Read more
Seller
1st Feb 2026 (6 weeks ago)
S Bowers
We recently sold our house with Chapters. They were friendly and easy to deal with. We used them after a recommendation from Luke our mortgage advisor. A family business we are glad we used. We also used the solicitor recommended to us. Everything was easy to understand and communication was great. Would highly recommend all services they provide.... Read more
Seller
12th Jan 2026 (9 weeks ago)
L Brocklehurst
What a great company to work with! Friendly & knowledgeable staff that provided exceptional customer service. Would highly recommend.... Read more
9th Jan 2026 (10 weeks ago)
T wild
Katie and Beckie were excellent from start to finish when selling my house in 2025. They always kept in contact throughout the sale giving updates and offering advice and support when needed. Would highly reccommend Chapters to anyone looking to sell their property.... Read more
Seller
8th Jan 2026 (10 weeks ago)
From start to where we are at the moment (memorandum of sale) Chapters have been brilliant ????... Read more
Seller
3rd Jan 2026 (11 weeks ago)
G martin
Both Beckie and Katie's communications with all parties involved with our move, went beyond expectations. We feel very grateful not only for their professionalism and curtesy and understanding taking the stress out of the situation. Would highly recommend Chapters with these ladies involved.... Read more
22nd Dec 2025 (12 weeks ago)
R Morley

We’re really happy with Chapters, we decided to go with them as they were recommended from a friend and their fee is better than other estate agents in the area.
We had Katie helping us most of the time and we’d also sometimes speak to Beckie. Both were absolutely fantastic.
Katie did an amazing job of getting things pushed through, she was very warm and friendly and kept us all calm throughout a very complicated and frustrating ordeal caused by solicitors losing documents amongst other things.
Unfortunately the sale dragged on for 6 months but I feel like Katie and Beckie were a great help in finally getting it over the line.
The things I loved about selling through Chapters were the price they listed our house at knowing our situation, they priced it perfectly for a quick sale without going too cheap, I like how they created a WhatsApp group for the sale which made it easier to look back at previous conversations, I liked how Katie and Beckie were consistently friendly and honest, they didn’t fob us off at any point and were always contactable, Katie would message us at all hours if she heard any news from our buyers.
I 100% believe that Chapters, (mainly Katie and Beckie) are the reason we’re now living in our dream house. We can’t thank them enough!... Read more
Seller
7th Dec 2025 (14 weeks ago)
R King
Thank you so much to Beckie and Katie for their help and hard work selling our house. Thank you ladies for putting up with all our questions during the sale. Such helpful staff Thank you again ladies.... Read more
Seller
5th Dec 2025 (15 weeks ago)
Heather
Beckie & Katie at Chapters were amazing from start to finish. We chose to sell our house and buy our new home with Chapters, and despite it not being the most straightforward purchase, Beckie & Katie were always there to support us. Always on hand if we needed anything, they both went over and above to help get our sale & new purchase over the line as smoothly as possible. I wouldn’t hesitate to recommend them, they were absolutely brilliant through the entire process. Thank you both! x... Read more
Seller
22nd Nov 2025 (17 weeks ago)
L Poyner
Well, what can I say! This estate agent is amazing. Not only do you get two agents working with you, I had Katie & Beckie (you're never left waiting for a response if you use the personal WhatsApp group they set up for you) but also, be prepared to move quick.
They sold my house on the first weekend it went on the market! And not only that, I got £8k over the asking price! Winner!!... Read more
Seller
8th Nov 2025 (19 weeks ago)
C Langstroth
As buyers of a property sold through Chapters we had a fantastic experience. Beckie was attentive and completely invested in making the process as smooth as possible.
The standard of communication was impeccable. Once the purchase was accepted Beckie set up a WhatsApp group between ourselves and her. Any question or query was immediately answered, no question was too little or silly and this genuinely made the process go as smooth as it could whilst being so personal and attentive. No leaving voicemails or being constantly on the phone was a little luxury ?
We can’t recommend Chapters enough whether you are buying or selling. Whilst we only used Chapters as a buyer, if we ever were to put our house on the market again, we would 100% market through Chapters.... Read more
Buyer
3rd Nov 2025 (19 weeks ago)
H Kuzemchak
Luke and the team did an excellent job of guiding my parents through their mortgage renewal.
Thanks for a great job Luke and we look forward to working with you again... Read more
26th Oct 2025 (20 weeks ago)
O D
I had a fantastic experience selling my property with Chapters. Communication was smooth and easy from start to finish, and they were always easy to get hold of. Friendly, lovely to deal with, and made the whole process stress-free. Highly recommend!... Read more
Seller
16th Oct 2025 (22 weeks ago)
P McCallion
Nothing but nice things to say about Chapters. We bought our first house with them and were impressed with the communication and service throughout the process. Beckie and Katie were always just a WhatsApp message away when we needed help, advice or something nudging in the right direction. Thanks guys!... Read more
Buyer
14th Oct 2025 (22 weeks ago)
E Turner
The whole moving house experience can be stressful, but Beckie at Chapters was wonderful to have on board. Professional, communicative, always on hand to answer questions. I would happily recommend Chapters to anyone.... Read more
10th Oct 2025 (23 weeks ago)
J Jablonski
I recently purchased a property through Chapters and couldn't be happier with the support I received throughout the entire process. From start to finish, they were incredibly professional, responsive, and genuinely committed to making everything run smoothly.
Their knowledge, patience, and clear communication made what could have been a stressful experience feel straightforward and even enjoyable. No question was too small, and they were always on hand to offer guidance and reassurance every step of the way.
A huge thank you to both Beckie and Katie – your hard work and dedication truly made all the difference. I’m so grateful for your support and would highly recommend Chapters and your services to anyone looking to buy a home.... Read more
Buyer
26th Sep 2025 (25 weeks ago)
J Bailey
Beckie was very efficient and friendly. She stands out among the many other agents we used as she kept us informed of possible suitable properties other than the ones we had seen. She was prompt arriving at the viewings and well informed on the properties she showed us.... Read more
19th Sep 2025 (5 mo. ago)
N McAlpine
Just purchased my first house via Chapters and cannot fault the service they have given. Always there at the end of the phone or email to provide advice and help! Made the move so quickly and smooth. Thank you very much Beckie and Katie x... Read more
Buyer
13th Sep 2025 (6 mo. ago)
S Jenkins
Fantastic service from Chapters whilst selling our home. They were friendly, professional and easy to contact. Would definitely recommend to others... Read more
Seller
8th Sep 2025 (6 mo. ago)
Beckie & Katie have been brilliant in sorting both the sale of our house and the purchase of our new property. Communication is always brilliant and while it’s been such a professional and high level service, all the team at Chapters are so friendly and helpful too. Highly recommend them!... Read more
Seller
31st Jul 2025 (7 mo. ago)
O Surtees
We used Chapters to sell our property and couldn’t be happier. The process was smooth and everything was explained in an easy to understand way. Beckie kept us up to date with viewings and feedback. She also took on board our suggestions. Once we had accepted an offer Beckie kept us up to date with the progress of the case and dealt with the solicitors updating us every step of the way. Overall really happy with the service and would recommend Beckie and the Chapters team to anyone looking to sell their home.... Read more
Seller
23rd Jul 2025 (7 mo. ago)
L Bagott
Beckie from Chapters was absolutely brilliant when I bought my first home! Always at the end of an email or phone and helped push things along when needed. Would recommend them to anyone... Read more
Buyer
14th Jul 2025 (8 mo. ago)
J Sunderland
I was very pleased with the level of service provided by beckie and the team. They were very professional, responsive, and knowledgeable throughout the entire process. From the initial viewing to the final stages , they communicated clearly and kept me informed at every step. And offered helpful advice . Overall, it was a smooth experience, and I would feel confident recommending them to others looking to buy or sell a property... Read more
24th Jun 2025 (8 mo. ago)
A ALLAN
Brilliant service. Everything was done professionally, timely and appropriately. The staff were there to answer any queries and they ensured that the sale went through smoothly keeping us informed at every stage. We couldn't have wanted a better service.... Read more
Seller
24th Jun 2025 (8 mo. ago)
L Kempster
Who'd have thought selling a house could be so straightforward!?!?
Beckie and the team at Chapters were great from our first conversation to completion, keeping us updated regularly as to viewings, offers and process throughout, instructing solicitors and liaising with other parties on our behalf. Their proactive approach and clear communication took away so much of the unnecessary stress that we've experienced previously. Thank you Chapters... Read more
Seller
24th Jun 2025 (8 mo. ago)
P Hill
Excellent experience with Chapters!
Selling a house while living on the other side of the world is no small task, but Beckie made the entire process incredibly smooth and stress free. Her thoughtful and professional handling of everything really made a world of difference.
Mandy was also fantastic, she arranged viewings promptly and kept me updated every step of the way.
The house sold within a week at the exact price I was hoping for. I couldn’t be happier!!
Huge thanks to Beckie, Mandy, and the whole team at Chapters!... Read more
Seller
24th Jun 2025 (8 mo. ago)
K Davison
It’s been a week since we completed on our property and wanted to commend Beckie on her fantastic work for such a quick turnaround. She was able to put us in touch with helpful solicitors and a mortgage broker who worked very hard on our behalf. We fully recommend using Chapters if you want your house buying/selling process made easy! Thanks for everything! Kirsty & Keil... Read more
Seller
31st Mar 2025 (11 mo. ago)
H Stocks
Excellent service, very accommodating and helpful... Read more
24th Feb 2025 (1 year ago)
Mandy Allen showed us two properties over the weekend. She was friendly, attentive in communication and in listening to our needs. She went out of her way to arrange a viewing on Sunday, to accommodate our travel plans and to ensure we could both view the property. She couldn’t have been more helpful! Mandy took time to understand our needs and we are confident that she knows what sort of property we are looking for. Thank you Mandy!... Read more
Buyer
17th Feb 2025 (1 year ago)
N King
I can’t recommend Beckie at Chapters enough! She really went the extra mile when supporting us buying our first home. Our sale wasn’t the easiest however Beckie went above and beyond to help us & was always available to speak to when needed.... Read more
Buyer
13th Feb 2025 (1 year ago)
B Wolstenholme
We used Beckie to sell our home and she was brilliant. She was always there to answer our questions and we really appreciate everything! Such a friendly team!... Read more
Seller
10th Feb 2025 (1 year ago)
T Sutcliffe
Beckie & Dayna have stuck with me and supported me for the ups and downs of selling your home. They give a very personal but still professional service. They are not only working for you but with you too, listening to you, reassuring when needed. They are fairly new themselves but they know what they are doing, with competitive rates too. You won't go wrong with Wainhouse Properties they are the right step in making your dreams come true. Thank you ??... Read more
Seller
19th Dec 2024 (1 year ago)
Adam
We have just completed on our house sale with Wainhouse and it has been an absolute pleasure to deal with them from start to finish. Beckie and the team are friendly, honest, knowledgeable, reliable and are always happy to help. 10/10 service and would recommend them to anyone looking for a quick, affordable and professional service. Thank you again Beckie and to all of the team at Wainhouse!... Read more
Seller
18th Dec 2024 (1 year ago)
K Maher
Beckie was amazing from start to finish! Buying my first home was confusing and stressful at times however Beckie took that stress away and made it so much easier for me and allowed me to enjoy this exciting process by going above and beyond even helped me getting my paperwork to the solicitors when I was struggling to get there
Thank you so much!... Read more
Buyer
4th Nov 2024 (1 year ago)
S Arnold
Beckie at Wainhouse has been absolutely brilliant- couldn’t recommend her enough. She has made buying my first house simple and she was always available to contact. Thank you again!... Read more
Buyer
4th Oct 2024 (1 year ago)
N White
I have just completed on my house sale through Wainhouse and the process was seamless. Beckie was excellent, she handled everything with friendly professionalism from start to finish. She kept me informed at every stage and went above and beyond answering my questions and keeping me up to date with what to expect next. It really took the stress off and I can’t recommend her enough. Thank you!... Read more
Seller
3rd Oct 2024 (1 year ago)
J Byrne
We recently sold our home through Wainhouse and I could not have asked for a better experience. Beckie went above and beyond in every aspect; communicating regularly and effectively, progressing everything efficiently, and generally making us feel like she had a real personal interest in my family and I getting the absolute best from our experience. Beckie was so approachable, kind and wise throughout the process, talking me through the things I didn't understand and making it clear what would happen and when. There aren't 10 stars to give, but if there were, it still wouldn't be enough!!... Read more
Seller
16th Sep 2024 (1 year ago)
M Bradley
Massive thanks to Beckie and Wainhouse Properties for the amazing customer service and support they provide. Couldn’t find a more honest and truthful company to deal with. All the very best to the whole team ????... Read more
12th Sep 2024 (1 year ago)
P Drummond
Wainhouse (and Becki) were excellent throughout. Prompt and effective communication at all times including liaison with solicitors. Played a big role in ensuring smooth agreement of exchange, completion and furnishings.... Read more
Seller
21st Aug 2024 (1 year ago)
V V
I have just exchanged on my house sell with Wainhouse Properties! Beckie is a fantastic agent. She is very genuine, really cares and is very knowledgeable. This coupled with very competitive pricing was a perfect match and an easy decision to use Wainhouse to sell my property. Amazing service start to finish. Can't thank Beckie enough. At this stage i am tempted to ask if i can get a job with them!... Read more
Seller
16th Aug 2024 (1 year ago)
A Everett
Beckie had been utterly amazing whilst selling our property. Her care, attention and effort really has gone above and beyond!... Read more
Seller
5th Aug 2024 (1 year ago)
L Fletcher
Currently purchasing a house ,from someone who are useing wainhouse properties ,and beckie has been great very efficient and speedy process as we have no chain ,good service .... Read more
Buyer
23rd Jul 2024 (1 year ago)
X Mileham
What can I say. From first meeting Beckie to value our home, to the final completion date, she’s been a pleasure and more.
Within just short of two weeks my home had an offer, and just a short time following we had a completion date. So fast and efficient (I know all sales can’t be like this, but having the right estate agent who guides, supports and advocates for you is a must!).
I would not recognise anyone else, they’ll beat any other estate agent on price, personalised service and all round friendliness.
Thank you for making selling our home the smoothest experience it could have been, making it easier for me to let go of our first ever family home ????... Read more
Seller
24th Jun 2024 (1 year ago)
O Lawson
Fantastic service from start to finish. You genuinely feel valued. Beckie is brilliant and there is no unnecessary steps to take, they just get the job done. Thank you to Wainhouse, it made selling our house easy.... Read more
Seller
19th Jun 2024 (1 year ago)
H Bluck
We knew we would choose Beckie before we spoke to any other estate agents, she wasn’t a typical ‘sales’ person and she clearly knew the industry well. We definitely weren’t disappointed she handled our sale amazingly and was constantly providing updates. If you’re thinking of selling Wainhouse Properties are the best around! X... Read more
Seller
14th Jun 2024 (1 year ago)
T Tomlinson
I would highly recommend Beckie at Wainhouse, she has just sold our property. She is very efficient and kept me updated throughout the whole process. Excellent service.... Read more
Seller
5th Jun 2024 (1 year ago)
S Horridge
The service and support Beckie provides is second to none. Super efficient and friendly, always happy to help and solve any questions I had. Always went above and beyond for us. Thank you so much!... Read more
3rd Jun 2024 (1 year ago)
J Hellawell
Beckie at Wainhouse Properties is currently in the process of selling our house and also the house we are purchasing....she is absolutely amazing......so, so professional but very friendly at the same time and extremely receptive to both emails and calls.....I have already recommended her and Wainhouse to friends selling their own homes. I really cannot say anything negative as for us everything has been perfect. Beckie is a credit to Wainhouse and I would not hesitate to use them again in the future if needed! ????... Read more
Seller
16th Mar 2024 (2 years ago)
K Missra
I was very new to the buying/selling of property so very unsure about the processes. However, I would have been completely lost without the support I received from Beckie. I cannot recommend Beckie highly enough as she made the process of buying my home so easy that I felt completely calm and positive throughout the process and confident in the outcome due to her knowledge and reassurance. She was always contactable, happy to answer any questions and went above and beyond to ensure the process went as smoothly as possible. Highly recommended!... Read more
Buyer
2nd Jan 2024 (2 years ago)