J Tetley
Do NOT recommend. I’m a long term landlord but am leaving as soon as I can. Despite the tenants paying on time, I am currently owed 3 months rent. Plenty of empty promises, unanswered phone calls and unresponded emails. Extremely unprofessional. I should not have to constantly chase for my rent payments.... Read more
Landlord
8th Feb 2026 (5 weeks ago)
J T
Have been renting for a short amount of time but staff couldn’t have been more attentive and helpful as a first time renter, would recommend... Read more
Tenant
23rd Jan 2026 (8 weeks ago)
S Day
Efficient staff, was a pleasure dealing with them. Staff have always been helpful and responsive. Would recommend... Read more
23rd Jan 2026 (8 weeks ago)
S Moore
I’ve had an excellent experience at Coopers Residential with the help of Ella, as her customer service has been outstanding from start to finish. She is consistently professional, approachable, and genuinely attentive to any questions or concerns I have had. I would highly recommend Coopers to anyone seeking a professional up to standard service.... Read more
22nd Jan 2026 (8 weeks ago)
R khun
never showed up to the viewing I booked in with them I waited half an hour in the cold and I left multiple calls and emails and then they never replied to me afterwards either :(... Read more
8th Jan 2026 (10 weeks ago)
Delia
Coopers Residential is the best letting company for me and my family. I just say a big thank you to Shirley, the owner and also the best agent of this company. She is very empathetic, very positive and also very professional. Five stars are not enough but it's maximum I can give.... Read more
Landlord
14th Nov 2025 (18 weeks ago)
A Chathurangani
We have been renting our studio apartment through Coopers Residential Ltd since 2024. Everything was handled efficiently, and the staff were very friendly and responsive. They made moving in easy and have been supportive whenever we needed assistance. We’ve had a very good experience overall and appreciate their professional service.... Read more
Landlord
22nd Oct 2025 (21 weeks ago)
Sampath
I’ve been living in a studio apartment in New Malden since January 2024, which I rented through Coopers Residential Ltd. The whole experience has been smooth and professional from the beginning. The team made the process simple, were clear with communication, and always helpful whenever I had a question. I’m really happy with their service and would definitely recommend them to anyone looking for a place.... Read more
Tenant
22nd Oct 2025 (21 weeks ago)
G Bonevski
Responsive and professional service, the staff are knowledgeable and make the entire property rental process smooth and stress-free.... Read more
22nd Oct 2025 (21 weeks ago)
J anderson
Have rented through coopers for 3 years and will hopefully for a long time they are very good with communication any property problems are sorted straight out... Read more
Tenant
22nd Oct 2025 (21 weeks ago)
L Webber
Always great response to any problems we’ve had and kind, attentive service. Would recommend... Read more
22nd Oct 2025 (21 weeks ago)
N Lakhani
Absolutely appalling service . They were managing 2 of my properties , the tenants were paying rent on time to coopers but they were not paying me and I was constantly having to chase them for my money. They would not reply to my calls emails or any messages
Terrible service
Glad I’ve moved to another agent who are much more professional... Read more
Landlord
28th Sep 2025 (24 weeks ago)
R Oliveira
I strongly advise against engaging with this company. My mother, a retired individual, had a regrettable experience with them. They initially presented her with a contract specifying a certain value but later issued invoices with a different amount, contradicting the agreed-upon terms. I possess all the invoices that clearly indicate the agreed-upon price of £850, including statements indicating zero pounds in arrear rents.
Despite maintaining up-to-date rent payments as evidenced by the invoices, the company attempted to claim rent owed from five years ago when they decided to terminate her lease. This situation has left me contemplating legal action against them.
Furthermore, the company's office appears disorganized, which raises concerns about their property management practices. The person in charge, Shirley, exhibits an unprofessional and intrusive demeanor , often resorting to sarcasm as a means of communication.... Read more
Landlord
24th Sep 2023 (2 years ago)
D Don
Donna , Sherly & the team are absolutely brilliant always been there for help and knowledge about the market superb thanks
I Birant.... Read more
28th Jul 2022 (3 years ago)
C McGrath
Please be extra cautious if using this company to let your property, particularly if they offer you one of their ‘guaranteed rent’ agreements. The reality is that the rent is not ‘guaranteed’ and in my case I was left with a property in a very poor state and with various items missing and that Coopers failed to ensure were added correctly to the inventory. I now need to pursue legal action to recover the remaining cost.
Also, be aware of bonded deposit arrangements, which are held by allegedly independent 3rd parties and which are facilitated by the ‘tenant’ but which are not protected. I understand that Coopers have several properties under the same arrangement with the same ‘tenant’ Ethical Lettings.
There is a saying - you get what you pay for in life. Don’t be fooled by the low management fees - unless of course you want a low standard of property management. The property ombudsman TPS recently upheld a complaint I made against Coopers for poor management.... Read more
Landlord
5th May 2022 (3 years ago)
A lyall
Fantastic place for renting properties and staff very knowledgeable and friendly..highly recommended... Read more
16th Jun 2021 (4 years ago)
D Matukaite
Personally, I wouldn't recommend this agency. Few reason why:
- booked appointment was forgotten
- emails barely ever replied or replied later
- at the end, when we wanted to rent the place, we received an email that suddenly landlord decided to sell the place
Waste of time, honestly.... Read more
Tenant
27th Mar 2021 (4 years ago)
A Calu
Scam!!! Please avoid!! I've already reported to Zoopla our awful experiences with this company! We've scheduled 2 viewings with them and they let us wait in the front of proprties and never show up! Such a disgrace!!... Read more
13th Jan 2021 (5 years ago)
Sam
Friendly staff, very helpful, I was treated extremely well... Read more
14th Feb 2019 (7 years ago)
J kellyse
Rude staff !! Take your bussnines else we're... Read more
3rd Jan 2017 (9 years ago)
D Palmer
Friendly staff... Read more
4th Dec 2016 (9 years ago)