J Hicks

AVOID AT ALL COSTS. Will seem really helpful and on the ball to get you into a property. But are happy to leave you in bad conditions once you are in, with little to no comms. Avoid at all costs if you want to live somewhere without blocked pipes, rotting floors (which were promised to be done in week 1 of me moving in as they are rotting from a leak from the previous tenant, leaking toilet, dead animal (rat like) smells (and possibly dead animals - who knows as they haven’t arranged for anyone to look into it), radiators on the floor (that have fallen off the wall) and radiators that don’t heat up. These are just a few of the issues I am currently facing in the property let by Digby and Turner. The builder Owen uses is incapable and when finally replacing the toilet last friday after almost 2 months of waiting, he left full access to my property by leaving the back door wide open for a minimum of 2 days whilst I was away caring for family. This was after he left the front door open to the street, allowing my German shepherd to run straight into the road. I am receiving very limited communications from Owen and am having to seek legal advice to find out what I can do next. AVOID DIGBY AND TURNER. Would have given 0 stars, but Google says you have to pick at least 1. Couple of photos attached so you can see this review is very real and see how filthy the property was when taking it on, despite being told cleaners were going in. I highlighted over a month ago that this is worsening a health condition which I am currently receiving hospital treatment for, yet still have not even received an apology from Owen/Digby and Turner, let alone getting the work done. I don’t even know if the landlord knows of the state of disrepair his property is in, so if you are looking for someone to let your property, consider how Digby and turner will look after it (or not look after it) before considering them as an option. Worst agency I have ever experienced - so much so that I am writing this review, which I have never done before, but the level of ignorance and inability to provide safe accommodation, or stick to agreements is unbelievable and I wanted to warn others before they find themselves in the horrible conditions I am living in.... Read more
Tenant
22nd Sep 2025 (25 weeks ago)
I have waited 5 WEEKS for shower repair and am still waiting. Nobody even sent yet to look at the work. Always have excuses and " will get on to it".....but nothing happens. No updates. No tradesmen. NO SHOWER !!
Those with families might wish to find an Agent who has more respect for their clients needs when things go wrong. It shouldn't be difficult as DT set a very low bar.... Read more
Tenant
23rd Jun 2025 (8 mo. ago)
B B
Viewed property to rent, no response from Owen, no emails responded to , very unprofessional!... Read more
Tenant
21st Oct 2024 (1 year ago)
J Smith
Professional and extremely approachable!... Read more
3rd Jun 2024 (1 year ago)
P G
Owen at Digby & Turner in Usk offers a great service with a friendly approach and is a pleasure to work with. Working with him currently trying to assist a relative find a new home in Usk and he’s been so professional, accommodating and patient with viewings. Would highly recommend!... Read more
3rd Jun 2024 (1 year ago)
T Bear
Poor... Read more
4th Apr 2023 (2 years ago)
M (Stally69)
Staff member was out and still unable to get my bond back... Read more
Tenant
14th Apr 2022 (3 years ago)
K Henson
No reply from them after 6 emails to get my bond back..... Read more
Tenant
7th Dec 2020 (5 years ago)
S Oxo
Great estate agent, been looking for a local let for ages but places we want are few and far between. These have been great, nice being able to visit online as well as locally.... Read more
Landlord
28th Nov 2020 (5 years ago)
D (DebWooArtist)
Their member of staff seemed rather confused and bewildered, hard to deal with.... Read more
24th Sep 2020 (5 years ago)
Callum
Owen was very professional, but the lady who always answerd the phone was rude and very unhelpful... Read more
1st Sep 2020 (5 years ago)
L Peake
Owen is always a pleasure to deal with, nothing is ever too much. Always does what he says he is going to do.... Read more
4th Dec 2019 (6 years ago)
I have dealt with this Company for over 15 years, both buying and renting. I have no reservations whatsoever in recommending them.
They are very professional, efficient, and reliable. They are patient, understanding, and will make every effort to meet your needs. More importantly,, they make you feel important and relaxed, in what can be an anxious time.... Read more
Tenant
2nd Jan 2019 (7 years ago)
Justin
A good solid traditional Estate Agent who constantly work hard to provide a personal professional service. Having rented through Digby Turner for over four years and then bought my current home from them, I can strongly recommend Owain & Lesley to any Landlord or Vendor when considering their next move.... Read more
Buyer
15th Mar 2018 (8 years ago)