Donna Stonelake Estate Agents Ltd - Cwmbran | Reviews & Performance

P Edwards

Good estate agent. Helped with all questions and kept things moving.... Read more

7th Mar 2026 (11 days ago)

A Birden

After a few failed attempts at selling a house, we changed agents and chose Donna. It was the best decision we made, within 48 hours Donna had around 6/7 viewings booked in which was more than the previous agents who we were with for nearly a year! She made the process swift, easy and was transparent throughout the sale. I would highly recommend her and her services. Thank you Donna!... Read more

Seller

14th Jan 2026 (9 weeks ago)

D O

Honestly dealt with a few real estate agents and no one does it like Donna! Absolutely brilliant all the way through, definitely recommend... Read more

20th Dec 2025 (13 weeks ago)

A Pike

What can I say about this brilliant woman! Donna has been the most amazing support, solicitor chaser and so much more. We had many stumbling blocks, delays and hurdles to overcome. She was always on the end of the phone, many times when she should have been resting. Not only is she a phenomenal estate agent she is an amazing woman. She has kept me sane and calm when we thought it was all going pear shaped. I would 100% recommend her services. Thank you was just not enough. She has gone above and beyond to ensure our house was sold when we needed it to be. Donna my friend, I look forward to seeing you in Spain ???????? with ??... Read more

Seller

18th Dec 2025 (13 weeks ago)

A Clague

A great service from Donna and would highly recommend. Donna always responded to messages promptly and was always able to answer any queries.... Read more

3rd Dec 2025 (15 weeks ago)

T Crawford

Donna has been absolutely wonderful. From the moment we met her, she put us at ease with her genuine warmth and honesty. She set a realistic price for our home, and it sold on Day 1 — something we never expected. Throughout the whole process she was always there for us, keeping us updated, answering every question, and offering reassurance whenever we needed it. Her kindness and support made the experience so much easier. We’re truly grateful for everything she did. Highly, highly recommended.... Read more

Seller

2nd Dec 2025 (15 weeks ago)

A murton

Donna was at hand to answer any questions no matter the time of day. Nothing was too much and no question was left unanswered. She chased on our behalves and ensured the whole process went smoothly. Thanks Donna!... Read more

4th Nov 2025 (19 weeks ago)

M Vousden

An excellent service from start to finish! Donna was driven, efficient, professional and responsive (even outside of working hours) which is more than you could wish for in an agent. Her experience in the sector is clearly a great asset and coupled with a personal touch inspired confidence and ultimately delivered an excellent result.... Read more

1st Nov 2025 (20 weeks ago)

G Garland

I would highly recommend Donna Stonelake Estate Agents. Donna consistently displayed great knowledge, professionalism and dedication throughout my selling journey win her. Donna's communications were also exceptional, being prompt, friendly and giving much needed guidance. I will definitely use Donna Stonelake Estate Agents again in the future, and they are competitive and reasonably priced too.... Read more

Seller

30th Oct 2025 (20 weeks ago)

A Lane

Donna was so helpful in our purchase of the house we chose Very warm and welcoming and showed interest in what we had planned ! Thank you for all your help and support in the adventure ????... Read more

Buyer

13th Oct 2025 (22 weeks ago)

E Evans

We bought our house through Donna, she has been amazing from start to finish. We viewed a few properties with Donna before finding our new house. During the viewings she was really relaxed and friendly, gave us a quick tour telling us everything and then left us to be able to look around. Donna constantly kept us up to date with things, nothing was too much (estate agents and solicitors forget we don’t deal with this every day, and sometimes don’t know the process or time scales to expect-she explained everything!) I would highly recommend Donna to anyone looking to buy or sell a property! ?... Read more

Buyer

8th Oct 2025 (23 weeks ago)

S W

Seamless from start to finish. Can't praise Donna enough very supportive and is always avaliable to answer questions. Thank you.... Read more

7th Oct 2025 (23 weeks ago)

H Conway

Honestly cannot rate Donna enough. She went above and beyond. Fantastic estate agent and would use her for every move. She was quick at responding, got the best offer for me on my house and chased our sellers estate agent to, to hurry things along. What more could you ask for.... Read more

Seller

6th Oct 2025 (23 weeks ago)

L Wathen

Donna was excellent from start to finish and attentive to our needs... Read more

15th Sep 2025 (6 mo. ago)

R Hughes

Absolute gem of a human. Works meticulously and professionally and nothing was ever too much. Donna made the process of selling - from beginning to end stress free for me and my brothers. Not only is Donna amazing at her job, she's also been a friend throughout this process. I couldn't recommend Donna enough. Thank you so so much ??... Read more

Seller

14th Sep 2025 (6 mo. ago)

B Coleman

From our first meeting with Donna my sister and I were impressed with her drive, professionalism, knowledge and attention to detail. We were selling our aunt’s house from a distance and we felt very secure with her and knew the house was safe in her hands. She reported all information back in a very timely manner and responded to any queries very quickly. Donna went out of her way to assist us so we didn’t have to make the long journey down to Wales and we appreciated her going above and beyond what was required. We cannot praise her enough…. Thank you Donna, you made a difficult time seem relatively easy and painless. We would highly recommend you.... Read more

Seller

9th Sep 2025 (6 mo. ago)

W Gargan

Donna is very professional. Really very helpful to me as a client who hasn’t moved in 22 years. Exceptionally pleasant and super efficient. Property on line within same evening and viewings within 48 hours. Sold within 5 days. Really appreciated her expertise.... Read more

Seller

7th Sep 2025 (6 mo. ago)

Anonymous Homeseller

So glad we found Donna, best around... Read more

Seller

31st Jul 2025 (7 mo. ago)

M macdonald

Absolutely amazing service! Very responsive and made us feel comfortable & relaxed when buying our first home. Donna went above and beyond for us and we are really grateful that she helped us throughout the process. Highly recommend to anyone ????... Read more

Buyer

11th Jul 2025 (8 mo. ago)

G Longmuir

Donna Stonelake comes highly recommended from our personal experience. You just deal with Donna directly who, was very professional, listened to us and was not just interested in the sale but the people involved. Thank you Donna for a first class service. I'd give 10 stars if we could.... Read more

11th Jul 2025 (8 mo. ago)

S Wood

Donna has been absolutely amazing! Her communication is fantastic and her help has been superb. She was there for us when we needed solicitors to get moving and always offered help no matter the situation. Thank you for helping us with our dream move. Cannot recommend her enough!... Read more

6th Jul 2025 (8 mo. ago)

V Metcalfe

Great estate agent - very personable, friendly and helpful. Definitely recommend her... Read more

2nd Jul 2025 (8 mo. ago)

F Anthony

Fantastic experience buying my first home with Donna!... Read more

Buyer

23rd Jun 2025 (8 mo. ago)

K Rowles

From meeting Donna from Donna Stonelake estate agents I felt comfortable and confident that she was the perfect estate agent to sell my property. She is so warm and friendly and she made the viewing and selling process go so smoothly. Always on hand to answer telephone calls, messages and answer any queries. Her service was definitely 100%. Although I won’t be moving again I have recommended her services to others. Top notch my girl xx... Read more

Seller

22nd Jun 2025 (8 mo. ago)

E Lou

Donna is absolutely amazing at her job and we immediately liked her approach. She was available day and night and nothing was ever too much trouble. Donna’s communication was fantastic, we always felt Donna was always reachable via text and phone and constantly kept updating us with new information. Every question we had, Donna always had the answer to. Donna always went above and beyond and exceeded our expectations as an estate agent. Donna felt more like a friend than an estate agent. Donna works so hard and you can clearly see she has her clients best interests at heart. I can’t thank her enough for everything she has done for us. I will definitely recommend Donna to anyone looking for estate agent ??... Read more

22nd May 2025 (9 mo. ago)

L Kinsey

Put simply, the quality of service Donna provides is unmatched. At what can often be a stressful time for sellers, Donna was always there day or night to answer questions unlike typical agents who’d be uncontactable past 5pm. That level of communication often takes away a lot of stress. Donna always works her socks off for her clients to get the desired outcome and I would recommend her to anyone thinking of selling their home.... Read more

Seller

12th May 2025 (10 mo. ago)

T Salter

Donna is always very helpful and responsive, I would definitely recommend Donna to anyone who is looking to buy or sell... Read more

11th May 2025 (10 mo. ago)

S Weaver

Outstanding Service from Donna. Nothing was ever to much for her, and her communication was spot on! She was available day and night to answer any questions I had. She seen the process through to the very end and was even liaising with the solicitors at the end to get things over the line quicker! I would highly recommend Donna and would use again in the future without doubt!... Read more

2nd May 2025 (10 mo. ago)

K Hale

Donna has a fantastic concept, different from the rest. A very personalised experience and sensitive to our needs with great communication 24/7. Not many estate agents provide this level of service. Personally I think she works too hard! She made the process of selling our property flawless, one headache we didn’t have to think about! I wouldn't hesitate to recommend Donna to my family and friends. Thank you Donna!... Read more

Seller

1st May 2025 (10 mo. ago)

C Slattery

Donna has been extremely helpful throughout the process of buying our first house. We had plenty of questions and queries, Donna responded to everything very quickly and made us feel reassured every step of the way. Would definitely recommend Donna and we will be keeping her in mind when we move in the future.... Read more

Buyer

1st May 2025 (10 mo. ago)

K Shea

I would highly recommend Donna Stonelake Estate Agents, Personally I can’t thank Donna enough for all her support from start to completion, she took a lot of the stress away & worked very hard to push things along dealing with different parties involved, Thank you so much Donna couldn’t have done it without you. Xx... Read more

30th Apr 2025 (10 mo. ago)

C Williams

I first contacted Donna to arrange a valuation for my mother in laws home in Cwmbran and I could tell straight away that her main focus was providing excellent service and support. Donna went completely over and above our expectations and made the process from start to finish a lot less stressful. Donna kept in contact with us throughout the sale and there was never a time where I couldn’t reach her (Even after 6pm or on a Sunday!) I would recommend Donna to anyone looking to buy or sell a property – You will not be disappointed.... Read more

Seller

22nd Apr 2025 (10 mo. ago)

T Ambler

Best around!!... Read more

21st Apr 2025 (10 mo. ago)

J Wile

Donna offered a much more personal touch than other estate agents, communication was excellent and I never failed to get hold of her if I needed to, or get the answers I needed. Excellent service all round. In the end it was dealing with a friend. I can thoroughly recommend her.... Read more

31st Mar 2025 (11 mo. ago)

P Lawrence

Perfect service offered by Donna Stonelake Estate Agents. Donna is fab and so helpful in providing realistic property details and no nonsense feedback or properties being potentially purchased. Always happy to look at alternative properties for me, where others were not quite my needs. Love person and company... Read more

Buyer

23rd Mar 2025 (11 mo. ago)

C Guscott

Donna is the perfect candidate to sell with, very caring and understanding in very way and totally professional, very much recommend... Read more

Seller

9th Mar 2025 (1 year ago)

S Phillips

Donna is amazing and very patient. She knows her stuff and is ever so kind. Highly recommend... Read more

9th Mar 2025 (1 year ago)

J critchell

Donna was very professional and listened to all I had to say about the house. I have experienced lots of estate agents in the past and she is exceptional at her job. The house was sold in the 1st week because of her innovative ideas on sales. I would recommend her and use again.... Read more

Seller

8th Mar 2025 (1 year ago)

C Beckett

Donna was punctual, well presented and professional with our house valuation. Very honest and managed customer expectation of the property.... Read more

Seller

8th Mar 2025 (1 year ago)

S Mainwaring

Donna was amazing. She is organised, communicates well, extremely friendly and I feel very trustworthy. If ever I need to sell a property she will be my choice of estate agent.... Read more

8th Mar 2025 (1 year ago)

J Lowe

Had the best experience today viewing a house ,Donna made me feel at ease throughout ,her pictures of the property were very accurate can't fault the service Donna provides she's very friendly and very professional in what she does ,thankyou Donna for helping us in our search for our forever home... Read more

8th Mar 2025 (1 year ago)

M Davies

Donna was amazing very professional and did everything to help us and give us the right advice. Definitely recommend best estate agents I've used... Read more

8th Mar 2025 (1 year ago)

M Cowell

Exellent service .first class . Would definitely recommend .... Read more

5th Mar 2025 (1 year ago)

E Jones

From the time I first spoke to Donna I immediately liked her approach. She was quick efficient and sold our house on the second viewing, only being on the market a few weeks. We were previously on with another agent for six months. I would definitely recommend Donna for anyone who is looking for someone to act fast and do what they say. Definitely 5 stars.... Read more

Seller

16th Jan 2025 (1 year ago)

L Fisher

Outstanding knowledge and support, knows the market very well and goes above and beyond for her customers.... Read more

14th Jan 2025 (1 year ago)

M Willis

Excellent experience so far, communications have been excellent with Donna.... Read more

14th Jan 2025 (1 year ago)

H Price

Would definitely recommend Donna Stonelake to sell your house, professional, friendly and contactable 24/7. My house was sold of the first round of viewings. If I had another house to sell I would not go with anyone else.... Read more

Seller

14th Jan 2025 (1 year ago)

R Parkinson

Donna made the process of buying my house effortless. Donna couldn’t do enough to ensure I was kept up to date, answering my queries and passing on information to the seller. Arranging multiple reviewing’s for me at times that were convenient for me. I can’t recommend Donna enough.... Read more

Buyer

4th Jan 2025 (1 year ago)

I S

Donna truly provides an exceptional and personal service, very different from most typical estate agents. She is invested in your sale and has lots of experience. Our property sold in less than 24 hours! Donna was always available if we needed her. Highly recommend!... Read more

Seller

2nd Aug 2024 (1 year ago)

Anonymous Home Buyer

Having moved from Cardiff I first met Donna Stone lake when I needed to look at a Bungalow in Cwmbran..I found Donna very friendly and understanding to my needs and nothing was too much for her as I asked to see the property more times than most people...I was moving from Cardiff and on a few occasions I was not on time for Donna due to traffic never a moan just said take your time..I had a lot of questions which were always answered very quickly and in a friendly way which made me feel relaxed about the Purchase..I could not have asked for a more Professional Person to help me through the whole Purchase I had looked at many other Properties with other Estate Agents but No One Person excelled like Donna did...... Read more

Buyer

18th Apr 2024 (1 year ago)

Anonymous Homeseller

Absolutely Chuffed with Donna Stonelake’ Very happy with the Whole experience of Her selling our House’ she was very Professional’ very Confident’ and put all Our minds at ease with her attitude & Commitment… On top of that ‘ she’s a real nice person with a Bright personality….. I will be using Donna ‘ every time I sell a House And I will be recommending her to all my Family & Friends????????.... Read more

Seller

18th Apr 2024 (1 year ago)

Anonymous Homeseller

We used Donna’s service to sell our house in Usk in February, if it wasn’t for her professionalism and wealth of knowledge we would have lost our sale. We decided to go with one of the big agencies because we thought that they would be professional, what a mistake!! Donna picked up the pieces and with minimal fuss put it all right. Highly recommend!... Read more

Seller

18th Apr 2024 (1 year ago)

Anonymous Homeseller

Donna is amazing. She helped us so much when going through the process of buying our house. She went above and beyond for us and we will be forever grateful. It was quite a stressful time and she made sure she was keeping us up to date with all the information we needed. Donna is so kind and lovely too and really took away a lot of stress for us. She is so passionate about making sure the process goes as smooth as it possibly can. We felt really looked after ????... Read more

Seller

18th Apr 2024 (1 year ago)

Anonymous Homeseller

I contacted Donna to view a property I found on RightMove. Within the hour she was in contact to book a viewing at a time that suited us. During the viewing she was welcoming, friendly and was able to answer any questions we had regarding the property, putting us at ease and giving us confidence in making the decision to make an offer. Throughout the process Donna made sure we were kept in the loop and was easily contactable. I would highly recommend Donna to help you as a seller or buyer whenever you need a reputable and knowledgeable estate agent!... Read more

Seller

18th Apr 2024 (1 year ago)

Anonymous Home Buyer

Donna has been extremely professional, personal and very thorough. From viewing, communication and negotiations I simply had the best estate agent. I thoroughly recommend Donna for her dedicated and caring approach. She is excellent and clearly cares about the outcome for all involved. Thank you so much for securing my purchase in less than 24 hours. You've changed my life for the better.... Read more

Buyer

16th Apr 2024 (1 year ago)

Anonymous Home Buyer

Donna helped me with my first house purchase, Donna was very professional and helpful from start to finish as I didn't have a clue what I was doing. Communication and updates every day. Would highly recommend... Read more

Buyer

16th Apr 2024 (1 year ago)

Anonymous Homeseller

I'm delighted to wholeheartedly recommend Donna Stonelake as an exceptional estate agent. Donna's professionalism, dedication, and expertise are truly impressive. Throughout our property search, she demonstrated an in-depth knowledge of the real estate market and provided invaluable insights and guidance. Donna's commitment to her clients is unparalleled. She consistently went above and beyond to meet our needs, attentively listening to our preferences and tirelessly searching for properties that aligned with our criteria. Her responsiveness and clear communication ensured that we were well-informed and supported every step of the way. Donna's integrity is a shining attribute. She never pressured us into decisions and maintained an honest and transparent approach throughout our interactions. Her negotiation skills are outstanding, securing us an excellent deal on our dream home. Donna Stonelake's meticulous attention to detail in handling paperwork and contracts gave us confidence that every aspect of the transaction was in capable hands. In conclusion, Donna Stonelake is an exemplary estate agent. Her dedication, expertise, and unwavering commitment to her clients make her the ideal choice for anyone seeking a trustworthy and exceptional agent for their real estate needs. You will be in excellent hands with Donna by your side. Highly recommend 5*... Read more

Seller

16th Apr 2024 (1 year ago)

Anonymous Home Buyer

Donna helped us to sell our house recently. She was extremely helpful and professional. Sue organised a valuation really quickly and then supported us through the whole process. Nothing was too much trouble and she was always there to help. I would highly recommend Donna’s services.... Read more

Buyer

16th Apr 2024 (1 year ago)

Anonymous Homeseller

Donna Stonelake does exactly what she says, the service from her is first class, she got us the best price for our 5 bedroom house and kept up the communication right through to the day we completed, she becomes part of the family from day one and a life long friend. If you’re looking to sell there is no one better. After an awful shocking service from one of the local big companies Donna came to the rescue. Thank you so much!... Read more

Seller

16th Apr 2024 (1 year ago)

B Fowler

Donna has been extremely professional, personal and very thorough. From viewing, communication and negotiations I simply had the best estate agent. I thoroughly recommend Donna for her dedicated and caring approach. She is excellent and clearly cares about the outcome for all involved. Thank you so much for securing my purchase in less than 24 hours. You've changed my life for the better.... Read more

Buyer

15th Apr 2024 (1 year ago)

Anonymous Homeseller

I first met Donna in 2021 when I asked her for a valuation, several years before I planned to move house. Despite the extended timeframe, she spent over an hour chatting with me and viewing the property. By the end of our meeting I was confident that I’d found a highly professional and experienced estate agent, who was also warm, friendly and encouraging. The valuation was a pleasant surprise too! We have kept in touch ever since, and I have no hesitation in recommending Donna and the excellent services she offers.... Read more

Seller

15th Apr 2024 (1 year ago)

Anonymous Homeseller

Donna Stonelake does exactly what she says, the service from her is first class, she got us the best price for our 5 bedroom house and kept up the communication right through to the day we completed, she becomes part of the family from day one and a life long friend. If you’re looking to sell there is no one better. After an awful shocking service from one of the local big companies Donna came to the rescue. Thank you so much!... Read more

Seller

15th Apr 2024 (1 year ago)

Anonymous Homeseller

My experience using one of the big corporate estate agents was horrendous and very stressful, this even drove me to taking my home off the market, I was then told about Donna Stonelake I contacted her to see if she could help and that’s exactly what she did, nothing was too much trouble. My home was put on the market after her visit and she handled everything from start to finish even down to the removal company, she kept me updated and restored my faith in the good people out there. She comes highly recommended, take the stress out of selling your home by using Donna Stonelake Estate Agents, Amazing!!... Read more

Seller

15th Apr 2024 (1 year ago)

Anonymous Homeseller

Donna is amazing. She helped us so much when going through the process of buying our house. She went above and beyond for us and we will be forever grateful. It was quite a stressful time and she made sure she was keeping us up to date with all the information we needed. Donna is so kind and lovely too and really took away a lot of stress for us. She is so passionate about making sure the process goes as smooth as it possibly can. We felt really looked after ????... Read more

Seller

15th Apr 2024 (1 year ago)

Anonymous Homeseller

Donna has a fantastic concept, different from the rest. A very personalised experience and sensitive to our needs with great communication 24/7. Not many estate agents around like that! Thank you Donna... Read more

Seller

15th Apr 2024 (1 year ago)

Anonymous Home Buyer

Donna is amazing. We dealt with her when purchasing our house and from start to finish the service she provided was excellent. She always kept us informed and we felt as though she looked out for us throughout. Nothing was ever too much trouble. My daughter loved seeing her and often we would pop in her office just so she could see Donna for a cuddle (Donna would often have treats for her). I’ve never met an Estate Agent like her where she treats you like a friend not a customer and that I didn’t have to chase for anything. I would recommend her to anyone and you won’t be disappointed by the service you receive from her.... Read more

Buyer

15th Apr 2024 (1 year ago)

Anonymous Homeseller

Donna worked her magic just over a year ago when I was trying to relocate my mum from Cardiff to Cwmbran. Mum had a buyer and we found the perfect bungalow. Unfortunately both parties were incredibly difficult to deal with. Once we met Donna who was representing where we wanted to buy she saw the predicament we were in and calmly, professionally took control speaking to all sides and achieving the result we all wanted. A lovely human who clearly loves helping people and doing things the right way. Cannot recommend highly enough. If ever we need an estate agent again we will not be going anywhere else. Thank you Donna... Read more

Seller

15th Apr 2024 (1 year ago)

Anonymous Home Buyer

Donna is warm and approachable and clearly very passionate about her work, I felt as though I'd known her for years at our first meeting. From our first hint of interest in a property,Donna was on the ball and very responsive and patient with us,she set up a viewing very quickly despite our hectic schedules and moved things around to accommodate us. I wouldn't hesitate to recommend Donna's services,a genuinely lovely and honest person. Thank you ??... Read more

Buyer

15th Apr 2024 (1 year ago)

Anonymous Homeseller

Donna has been fantastic to work with. In the short amount of time our property was on the market, she was always professional and highly motivated to deliver our needs. Not only is Donna clearly very good at her job of selling properties, her personable approach has been something we’ve really appreciated, as I’m sure those on the viewing side have aswell. Highly recommended!... Read more

Seller

15th Apr 2024 (1 year ago)

Anonymous Home Buyer

Recently attended a property viewing with Donna. The communication with Donna in order to arrange the viewing was excellent. At the viewing, Donna gave us a warm welcome, didn't give us the hard sell but gave us all the information we needed, and overall she made the experience a pleasant one. Donna was friendly and professional throughout; thoroughly recommended.... Read more

Buyer

15th Apr 2024 (1 year ago)

Anonymous Homeseller

Donna has provided brilliant support and efficient service from our first contact. Displaying great knowledge of her field with a genuine care and approach. Donna has gone the extra mile when working with us to ensure the best outcome can be achieved at every point of the process. Positive is how I would describe the experience of working with Donna and I would highly recommend her service.... Read more

Seller

14th Apr 2024 (1 year ago)

Anonymous Homeseller

I contacted Donna to view a property I found on RightMove. Within the hour she was in contact to book a viewing at a time that suited us. During the viewing she was welcoming, friendly and was able to answer any questions we had regarding the property, putting us at ease and giving us confidence in making the decision to make an offer. Throughout the process Donna made sure we were kept in the loop and was easily contactable. I would highly recommend Donna to help you as a seller or buyer whenever you need a reputable and knowledgeable estate agent!... Read more

Seller

14th Apr 2024 (1 year ago)

Anonymous Homeseller

Amazing experience, I have sold five properties in the past two years and Donna Stonelake Estate Agents have been the best!! Highly recommended... Read more

Seller

14th Apr 2024 (1 year ago)

A Ruocco

I would like to start and saying, thank you so far for your help, in our first step in buying our first property. You made the viewing through the house so welcomed, making us time to look around. ( best viewing) You have been comunicate us in very details and super available in any of our questions. I would recommend her, she is the estate agent that you need!... Read more

Buyer

9th Mar 2024 (2 years ago)

A Lewis

Recently attended a property viewing with Donna. The communication with Donna in order to arrange the viewing was excellent. At the viewing, Donna gave us a warm welcome, didn't give us the hard sell but gave us all the information we needed, and overall she made the experience a pleasant one. Donna was friendly and professional throughout; thoroughly recommended.... Read more

23rd Feb 2024 (2 years ago)

G L

Donna has been lovely throughout buying our property. We are still in the process at the moment but the commutation from her has been fab.... Read more

Buyer

7th Feb 2024 (2 years ago)

L Long

I contacted Donna to view a property I found on RightMove. Within the hour she was in contact to book a viewing at a time that suited us. During the viewing she was welcoming, friendly and was able to answer any questions we had regarding the property, putting us at ease and giving us confidence in making the decision to make an offer. Throughout the process Donna made sure we were kept in the loop and was easily contactable. I would highly recommend Donna to help you as a seller or buyer whenever you need a reputable and knowledgeable estate agent!... Read more

Buyer

3rd Feb 2024 (2 years ago)

D Rowles

Donna is wonderful, she really feels like a friend that will go over & above to help every step of the way. Communication is excellent & very professional. Can't wait for Donna to help with my purchase.... Read more

Buyer

2nd Feb 2024 (2 years ago)

G Stevens

Donna is genuinely a lovely person. Honest and helpful. I would highly recommend!... Read more

2nd Feb 2024 (2 years ago)

L edwards

Donna has been open and honest with us from the start. We were with another agent and things weren't moving. She has suggested a wide range of options and is in regular communication regarding viewings, market movement and possible leads and advertising ideas. Thanks Donna... Read more

2nd Feb 2024 (2 years ago)

S Brown

Put our home on the market with a local estate agent over 4 months ago with only 2 viewings all they were concerned about was selling mortgages and solicitors. We contacted Donna Stonelake to help us out! She put our home on the market within 24hours and sold it in 3 days at more than what we asked for. Her customer service is amazing, she is polite, friendly and professional in every way! Five stars is not enough for her! If you want to sell your home and be looked after from start to finish she is the only estate agent to use ! Highly recommended if you want to ask any questions of our experience with Donna I am happy to speak with anyone!!!... Read more

Seller

22nd Jan 2024 (2 years ago)

A Roberts

Donna has been fantastic to work with. In the short amount of time our property was on the market, she was always professional and highly motivated to deliver our needs. Not only is Donna clearly very good at her job of selling properties, her personable approach has been something we’ve really appreciated, as I’m sure those on the viewing side have aswell. Highly recommended!... Read more

Seller

18th Oct 2023 (2 years ago)

J Watkins

Donna worked her magic just over a year ago when I was trying to relocate my mum from Cardiff to Cwmbran. Mum had a buyer and we found the perfect bungalow. Unfortunately both parties were incredibly difficult to deal with. Once we met Donna who was representing where we wanted to buy she saw the predicament we were in and calmly, professionally took control speaking to all sides and achieving the result we all wanted. A lovely human who clearly loves helping people and doing things the right way. Cannot recommend highly enough. If ever we need an estate agent again we will not be going anywhere else. Thank you Donna... Read more

Buyer

12th Oct 2023 (2 years ago)

N Mapstone

Absolutely Chuffed with Donna Stonelake’ Very happy with the Whole experience of Her selling our House’ she was very Professional’ very Confident’ and put all Our minds at ease with her attitude & Commitment… On top of that ‘ she’s a real nice person with a Bright personality….. I will be using Donna ‘ every time I sell a House And I will be recommending her to all my Family & Friends????????.... Read more

Seller

10th Oct 2023 (2 years ago)

R Faulkner

Donna has been an absolute star through the whole process! I’m buying my first home and Donna has been so supportive and made everything a breeze. Her communication is second to none, she’s always there and responds so quickly! I’d recommend her services to anyone looking to buy or sell their home ??... Read more

Buyer

10th Oct 2023 (2 years ago)

S Evans

Donna is warm and approachable and clearly very passionate about her work, I felt as though I'd known her for years at our first meeting. From our first hint of interest in a property,Donna was on the ball and very responsive and patient with us,she set up a viewing very quickly despite our hectic schedules and moved things around to accommodate us. I wouldn't hesitate to recommend Donna's services,a genuinely lovely and honest person. Thank you ??... Read more

22nd Sep 2023 (2 years ago)

S Fry

I'm delighted to wholeheartedly recommend Donna Stonelake as an exceptional estate agent. Donna's professionalism, dedication, and expertise are truly impressive. Throughout our property search, she demonstrated an in-depth knowledge of the real estate market and provided invaluable insights and guidance. Donna's commitment to her clients is unparalleled. She consistently went above and beyond to meet our needs, attentively listening to our preferences and tirelessly searching for properties that aligned with our criteria. Her responsiveness and clear communication ensured that we were well-informed and supported every step of the way. Donna's integrity is a shining attribute. She never pressured us into decisions and maintained an honest and transparent approach throughout our interactions. Her negotiation skills are outstanding, securing us an excellent deal on our dream home. Donna Stonelake's meticulous attention to detail in handling paperwork and contracts gave us confidence that every aspect of the transaction was in capable hands. In conclusion, Donna Stonelake is an exemplary estate agent. Her dedication, expertise, and unwavering commitment to her clients make her the ideal choice for anyone seeking a trustworthy and exceptional agent for their real estate needs. You will be in excellent hands with Donna by your side. Highly recommend 5*... Read more

Buyer

10th Sep 2023 (2 years ago)

A Watkins

Having moved from Cardiff I first met Donna Stone lake when I needed to look at a Bungalow in Cwmbran..I found Donna very friendly and understanding to my needs and nothing was too much for her as I asked to see the property more times than most people...I was moving from Cardiff and on a few occasions I was not on time for Donna due to traffic never a moan just said take your time..I had a lot of questions which were always answered very quickly and in a friendly way which made me feel relaxed about the Purchase..I could not have asked for a more Professional Person to help me through the whole Purchase I had looked at many other Properties with other Estate Agents but No One Person excelled like Donna did...... Read more

Buyer

21st Aug 2023 (2 years ago)

M Jones

Donna helped us to sell our house recently. She was extremely helpful and professional. Sue organised a valuation really quickly and then supported us through the whole process. Nothing was too much trouble and she was always there to help. I would highly recommend Donna’s services.... Read more

Seller

8th Aug 2023 (2 years ago)

L Cox

Donna is so experienced and has a warm lovely nature I would recommend her to anybody... Read more

6th Aug 2023 (2 years ago)

L Deane

Donna helped me with my first house purchase, Donna was very professional and helpful from start to finish as I didn't have a clue what I was doing. Communication and updates every day. Would highly recommend... Read more

Buyer

5th Aug 2023 (2 years ago)

C cox

Donna is amazing. She helped us so much when going through the process of buying our house. She went above and beyond for us and we will be forever grateful. It was quite a stressful time and she made sure she was keeping us up to date with all the information we needed. Donna is so kind and lovely too and really took away a lot of stress for us. She is so passionate about making sure the process goes as smooth as it possibly can. We felt really looked after ????... Read more

Buyer

5th Aug 2023 (2 years ago)

G Goodman

Donna is amazing. We dealt with her when purchasing our house and from start to finish the service she provided was excellent. She always kept us informed and we felt as though she looked out for us throughout. Nothing was ever too much trouble. My daughter loved seeing her and often we would pop in her office just so she could see Donna for a cuddle (Donna would often have treats for her). I’ve never met an Estate Agent like her where she treats you like a friend not a customer and that I didn’t have to chase for anything. I would recommend her to anyone and you won’t be disappointed by the service you receive from her.... Read more

Buyer

3rd Aug 2023 (2 years ago)

D Lewis

Donna has provided brilliant support and efficient service from our first contact. Displaying great knowledge of her field with a genuine care and approach. Donna has gone the extra mile when working with us to ensure the best outcome can be achieved at every point of the process. Positive is how I would describe the experience of working with Donna and I would highly recommend her service.... Read more

1st Aug 2023 (2 years ago)

C Jackson

I first met Donna in 2021 when I asked her for a valuation, several years before I planned to move house. Despite the extended timeframe, she spent over an hour chatting with me and viewing the property. By the end of our meeting I was confident that I’d found a highly professional and experienced estate agent, who was also warm, friendly and encouraging. The valuation was a pleasant surprise too! We have kept in touch ever since, and I have no hesitation in recommending Donna and the excellent services she offers.... Read more

Seller

1st Aug 2023 (2 years ago)

G Torjussen

From start to finish Donna was the complete professional, but was extremely friendly and went above and beyond. I do not hesitate to recommend her.... Read more

1st Aug 2023 (2 years ago)

W Clutterbuck

The family had the pleasure of working with Donna, she was very professional and did her homework regarding what could have been a difficult sale, I would highly recommend her to anyone... Read more

Seller

1st Aug 2023 (2 years ago)

C C

Donna was an incredible asset when it came to selling my house. She knows the value of property. When it went on the market there were viewers within 4 days and an offer agreed in a week. But it doesn't stop there. She progressed the sale efficiently and promptly until completion. A very friendly, helpful, professional lady. I am very grateful to have been put in touch with her and will definitely use her again.... Read more

Seller

31st Jul 2023 (2 years ago)

H Harvey

I have known Donna for many years, she is amazing at what she does and very professional. Highly recommend ????... Read more

31st Jul 2023 (2 years ago)

A Brunt

Excellent service and communication highly recommended.... Read more

31st Jul 2023 (2 years ago)

Donna Stonelake Estate Agents Ltd - Cwmbran

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