T Jung
I know that Aqeel kindly showed me the property and tried to help me with the contract. However, I would like to leave a review about the agency itself. They asked me to pay a deposit in order to run a reference check, but a few days later I was declined. It has now been three weeks and I still haven’t received my money back.
The agency keeps saying they have contacted their accounting team and that the refund will be made soon, but I am considering whether I need to take legal action. I don’t understand why it takes so long to return a deposit after a rejection, and I believe this is a process the agency must fix. On top of that, because Aqeel told me the landlord would likely approve, I did not make an offer elsewhere and ended up losing that opportunity as well.
Please don’t make the same mistake I did,do not pay a deposit right away. First confirm that the landlord has accepted the conditions before making any payment.... Read more
Tenant
4th Sep 2025 (6 mo. ago)
K Jarvis
NOT A Very Good Agency.
DON'T Listen.
Sadly will have to look into reporting them for Disrespectful and Unprofessional Behaviour.... Read more
15th Jul 2025 (8 mo. ago)
A marchetti
I had one of the very few positive renting experiences with them. In particular Angelo has always been very responsive and helpful throughout the tenancy.... Read more
Tenant
6th May 2025 (10 mo. ago)
W Ng
Marina and her team is very helpful throughout my stay and displayed excellent level of communication and follow up to make sure all the issues will be solved. Elena make sure everything in the building is working and arrange necessary services from time to time. Overall the team has done a fantastic work and I highly recommend.... Read more
Tenant
12th Feb 2020 (6 years ago)
A Morozovas
Has been a brilliant experience from A to Z. Move-in process was a breeze and continuous property management and quick response to any enquiries made the stay even more pleasant. Elena and Marina were particularly helpful and understanding during the course of our two year stay.... Read more
Tenant
9th Feb 2020 (6 years ago)
R Oliver
I used Reliable Homes to sell my flat and I would do so again. They found a buyer and we agreed a purchase price (good). It was then that their sense of service really kicked in. They managed the enquiries from the buyer and kept both him and me informed. What I appreciated was that they looked after the sale beyond 9am to 5pm. I was impressed when after 7pm in the evening I was called to ensure that I was happy about some point. Thank you Victoria and Jakob.... Read more
Seller
5th Nov 2018 (7 years ago)
J Duzha
From Reliablehomes.co.uk Agency we find very nice studio flat.
Ms Victoria Harvey was always with us very friendly and she help us a lot for all the paper words.
She try to do everything online and that help us a lot because we doesn’t need to lose time from us work time.
Thank you... Read more
Tenant
8th Sep 2018 (7 years ago)
M GHAZI
I have dealed with Reliables Homes looking for a student appt for my son studying in London for a semester- and i have been granted with an excellent service specially from Victoria who has aboslutly kind,professional and efficient to serve us.... Read more
7th Sep 2018 (7 years ago)
C Harvey
I have been using Reliable Homes for many years for my rental properties in the area. I usually deal with Victoria who has helped me secure my newest tenants. The whole team always over deliver from start to finish and their Property Management department are also very efficient in dealing with any maintenance issues and repairs quickly. Thank you to all the Reliable Homes team!... Read more
Landlord
5th Sep 2018 (7 years ago)
J Bates
Friend of mine recommended Reliable Homes to me. From the point of first contact, Jakub and his team were very professional, extremely knowledgeable and very quick to answer e-mails/ calls with any queries. They found me tenants in a space of 3 days at the full asking price. All went through smoothly and I was kept updated throughout the whole process. I would not hesitate to recommend him and Reliable Homes to anyone and will certainly be using them again.... Read more
Landlord
4th May 2018 (7 years ago)