S Rogers

? 1 Star – Completely Unacceptable Living Conditions
I would strongly advise anyone to avoid this company.
For five years I repeatedly reported serious repair issues that were never properly resolved. During that time, my six-year-old child was forced to live in unacceptable and unsafe conditions. The property had broken internal doors, a constantly leaking bathroom, rusted and leaking radiators, and a kitchen full of damp and mould. The issues were ongoing and left unattended despite numerous complaints.
What makes this worse is that instead of addressing the disrepair, their house cleaner was posting videos on Instagram showcasing the property — yet it was still in the same poor condition I had been left to live in for seven years. Nothing meaningful had been fixed. It felt like appearance mattered more than tenant welfare.
No child should have to grow up in a home with persistent leaks, mould, and broken fixtures. The lack of urgency, care, and basic responsibility shown throughout my tenancy was beyond disappointing.
I would not recommend renting through them.... Read more
Tenant
23rd Feb 2026 (23 days ago)
F Zia
I have rented home from the company and it is in very bad condition. These people are not responding to the calls neither fixing these problems... Read more
Tenant
4th Jan 2022 (4 years ago)
P M
The current manager is very
professional, attentive and friendly.
The services I was provided during my time renting one of their property was exceptional and could recommend them to private landlords.
Nadia Khan is fair and understanding to tenant needs.... Read more
Tenant
16th Jul 2021 (4 years ago)
T Edmunds
AVOID AVOID AVOID AT ALLCOSTS
TERRIBLE PEOPLE.
ALL THE POSITIVE REVIEWS ON HERE ARE BY THE STAFF/OWNER'S FRIENDS AND FAMILY.
THESE PEOPLE ARE ABSOLUTLY HORRENDOUS TO WORK WITH. NO PROPERTY, REGARDLESS OF HOW AFFORDABLE AND NICE IT IS, IS WORTH HAVING TO DEAL WITH THIS LOT.
AVOID AVOID AVOID AT ALL COSTS... Read more
29th Jun 2021 (4 years ago)
S Rooney
Very helpful and attentive staff, especially Nadia who was great when dealing with my house.... Read more
Seller
25th Aug 2020 (5 years ago)
Sedra
Extremely pleased with the service from Nadia and Hana. Always friendly and would 100% recommend them. Thanks so much guys.... Read more
21st Jul 2020 (5 years ago)
Alexandra
Really unprofessional service from Hana Khan and the rest of the team at Glenthorpe homes. Booked in a viewing with my property designer and nobody showed up to greet him. He travelled 5 hours to get to the property and ended up having to have a neighbour let him in because everyone had the day off, despite the fact Hana confirmed the viewing. Replies have been really slow from Hana and also the general mailbox. Was told the property on Princess Street had been thoroughly cleaned but was disgusting inside and it clearly hadn’t been. If this is how Hana and the team operate, I am very surprised by the fact they are still in business and I would recommend that any landlords seek business elsewhere.... Read more
Landlord
9th Jan 2020 (6 years ago)
S Khan
I have been with Glenthorpes for 2 and half years and have been helpful at each time I have needed their support. Would recommend.... Read more
26th Jul 2019 (6 years ago)
L Sampetrean
While there are mixed reviews here, my collaboration so far with Glenthorpe has been exceptional. Amazingly fast to respond to viewing requests, fast tenancy securing process (referencing, etc.) and even more important, very prompt to respond to any queries during the tenancy and to help to the best of their abilities.... Read more
Tenant
17th Jul 2019 (6 years ago)
While there are mixed reviews here, my collaboration so far with Glenthorpe has been exceptional. Amazingly fast to respond to viewing requests, fast tenancy securing process (referencing, etc.) and even more important, very prompt to respond to any queries during the tenancy and to help to the best of their abilities.... Read more
Tenant
16th Jul 2019 (6 years ago)
K K
Great expericence, we bought our first home through this estate agent. Would like to give a special thanks to Nadia, she was very helpful in helping this process go smoothly & was the most helpful agent. I would reccommend getting her for your property. Would use this agency again.... Read more
Buyer
25th Feb 2019 (7 years ago)
S D
AVOID AVOID AVOID !!!!!
Totally unprofessional agency. Home run agency without any set processes.
Hana and a Nadia were my contacts.
I should have read reviews before going through them. All reviews are bad for this agency.
Took fees but didn't follow any single procedures while renting out.
No property photos taken, no records of inventory. Given in all filthy condition.
Once tenancy over claimed all the deposit money with the help of owner.
All 100% lies.
We took matter to DPS and got our money back !
I can only say AVOID at all costs.... Read more
Tenant
22nd Feb 2019 (7 years ago)
AVOID AVOID AVOID !!!!!
Totally unprofessional agency. Home run agency without any set processes.
Hana and a Nadia were my contacts.
I should have read reviews before going through them. All reviews are bad for this agency.
Took fees but didn't follow any single procedures while renting out.
No property photos taken, no records of inventory. Given in all filthy condition.
Once tenancy over claimed all the deposit money with the help of owner.
All 100% lies.
We took matter to DPS and got our money back !
I can only say AVOID at all costs.... Read more
Tenant
22nd Feb 2019 (7 years ago)
W Lomas
Outstanding service from Nadia, who went above and beyond. I would highly recommend them to anyone. Sold my property quickly and smoothly.... Read more
Seller
14th Feb 2019 (7 years ago)
Z Ali
I have rented from Glenthorpe for the past few years and am very happy with their excellent service.
If any issues arise they are easily contactable and sort out in a timely manner. I find them extremely friendly and always professional, i would definitely rent from them again.
Fantastic experience with this fantastic company.... Read more
Tenant
13th Feb 2019 (7 years ago)
N brown
I just came on to leave a review after a really pleasant experience with Glenthorpe last week, and I’m shock at the comments...Nadia has been great each time she’s dealt with me and has been very helpful in sorting out the property that I now rent!!
I would recommend to anyone!!! Thanks so much ????????... Read more
Tenant
12th Feb 2019 (7 years ago)
M CB
Rude and obnoxious lady on reception. Books appointment and then doesn’t confirm by text or email and blames the customer. When customer wants to speak to someone else, laughs through the phones find herself too important when she’s the one who messed up bookings!
Never go to them.
They will say one thing and do another thing.... Read more
4th Oct 2018 (7 years ago)
Prior to making to this agent they were very responsive. I spoke with a Hana and a Nadia. I do not trust these people. Once they received the funds they went missing. We had major issues with the flat and they misrepresented the condition of the flat which was deplorable. We have sent several texts, emails and have left voice messages. No response. At this very moment we are waiting to be refunded all funds. We will be reporting them.... Read more
Tenant
14th Sep 2018 (7 years ago)
J End
Awful customer service, takes weeks to reply to emails and calls.... Read more
4th Sep 2018 (7 years ago)
TheTradge
We decided to rent through them, paid the agency fee, from then on they messed us around, didn't respond to calls or emails, and three weeks before we were due to move in they messaged saying the landlord had changed his mind and was going to give the property to a family member. However we then found the property up for rent again, and after a lot of probing, they finally revealed the landlord wanted to rent it to a family, which either meant they were lying to begin with, or just didn't communicate their message clearly enough. Then to top it all off, they didn't refund the agency fee in full, despite this being an indiscretion on their part! Avoid these guys at all costs, unresponsive to calls and emails, and severely lacking in empathy, dreadful customer service.... Read more
Tenant
2nd Oct 2017 (8 years ago)
L Gorman
I have used glenthorpe homes on a couple of occasions and both have been extremely reliable and friendly service, the staff are vert helpfull and were so accommodating to me. Couldn't thank them enough!... Read more
30th Jun 2017 (8 years ago)
J Collins
I would definatly recommend this company if you are looking to rent a property. The service is exceptional Hana is friendly and professional and nothing is too much trouble. A* service.... Read more
16th Jun 2017 (8 years ago)
M Taylor
I rented a property in burnage with this estate agents and the service was fantastic, everythign was really prompt amd the agency fee was cheaper then any other estate agency that ive used in the past like bridgefords or kirn estates.
Thankyou... Read more
Tenant
16th Jun 2017 (8 years ago)
xHeyItsKjx
Glenthorpe homes have been exceptional in helping me rent out my property in Manchester City centre and I would definitely recommend them as they rented the property within a week, wonderful!... Read more
Landlord
15th Jun 2017 (8 years ago)
L Howell
Brilliant company to deal with. Quick reposnse to all the queries and enquiries I made. Hana was really friendly and professional and nothing was too much trouble for her. Highly recommended ????????... Read more
15th Jun 2017 (8 years ago)
J Beats
Great to deal with, Hana was very helpful and always responds efficiently. Couldn't ask for anything more!... Read more
15th Jun 2017 (8 years ago)
L Randall
Hana is very helpful and was always available to answer any queries. Glenthorpe are a very reliable company and the staff have great customer skills. Highly recommend.... Read more
15th Jun 2017 (8 years ago)
C Steele
Time wasters! I spent days trying to speak to this agency. Emailed, left voicemail's and they never answered the phone.
They never returned my calls or emails and then when I finally got through the advert they had put up was actually incorrect! Stay away from this agency they are unreliable and have bad customer service skills.... Read more
14th Feb 2017 (9 years ago)