excellent and communication throughout. happy to recommend their services to anyone... Read more
Landlord
20th Nov 2023 (2 years ago)
We rented the flat through them for a few months. It was a short period, but they were very helpful and kind to us. They provided us with some furniture, even though it was advertised as unfurnished, and also offered professional cleaning. The people we interacted with were always friendly and professional over the phone. We never had any issues, only a good impression.... Read more
Tenant
18th Oct 2023 (2 years ago)
I was a University of Warwick student last year and this agency provided a fantastic service.... Read more
Tenant
31st Aug 2023 (2 years ago)
Very unprofessional agents, several contacts with no reply at all. Worst attitude I have ever encountered.... Read more
Tenant
27th Aug 2021 (4 years ago)
Awful agents, No professionalism , rude and arrogant. Renting his house for long time. No repairs or maintenance done ever. Totally useless, we are just stuck with them.... Read more
Tenant
28th Apr 2021 (4 years ago)
Seriously the most disgusting, rude and incompetent company I have encountered. When we moved in the house had NOT been cleaned and there was a mouldy shower curtain they refused to replace and hung up on us when we asked them to do so. There was also a used needle and syringe in the dartboard. We cleaned the property extensively and they tried to charge us £450 out of our deposit for ‘cleaning’ which they obviously had not done when we moved in and was not necessary after our move out. The manager has full on shouted at us and hung up on us when we have brought up issues in the house which they refused to fix/ replace. After trying to get our deposit back for a month I feel that we wore them down finally so we hopefully will get it back soon- but not without threats and verbal abuse from the staff... Read more
Tenant
28th Aug 2020 (5 years ago)
S Petkov
NOT GOOD EXPERIENCE AT ALL! DON'T EXPECT YOUR DEPOSIT BACK!
The agent wasn't available most of the times we needed him. The house was never cleaned properly before we moved in. The garden was supposed to be maintained by the agency, but never was. The landlord was planning random renovations whilst we were in there. In the end we were charged for cleaning and maintenance of the house after we've paid professional cleaners to restore it to the original state! Stay away!... Read more
Tenant
16th Aug 2020 (5 years ago)
P Jones
Highly recommend this estate agents, especially Daniel, he’s professionalism is A class! Very polite & friendly service guaranteed!... Read more
21st May 2020 (5 years ago)
A lohia
Awesome and great service. Reliable agents. Timely services.... Read more
31st Jan 2020 (6 years ago)
L Life
In this way, I want to point out that having arrived in the UK in this beautiful city of Leamington I had the chance to apply to rent a house, I was honestly expecting to find an agency where I could get all sorts of obstacles! I did NOT have the great pleasure to apply to this agency GOLDEN KEY, where we found professional, dedicated and open people for every client who calls for their services. I had the great pleasure of meeting Mr. Raj, who can say that he is a true professional. I highly recommend the services of this agency. Here you will find: quality - dedication and professionalism!... Read more
Tenant
22nd Nov 2019 (6 years ago)
J Crickmore
Extremely disappointed with them and won't be using them again. Arranged a viewing, we turned up a few minutes before the agreed time. Whilst waiting we were lied to multiple times about who was on their way to show us the house. After 25 minutes of waiting, eventually got a text saying the builder should have been there to let us in, but he left early. Their office was only 10 minutes from the house! Awful customer service.... Read more
13th Nov 2019 (6 years ago)
J minhas
Fraudulent agent. Doesn't protect deposit or follow proper regulation and protocol... Read more
19th Oct 2019 (6 years ago)
J Mistry
**DO NOT USE AT ALL **
Read through all comments as half of these are FAKE !!!
We used golden key whilst at uni and they were TERRIBLE. They never relied to emails or called us back when promising too. Issues with the house took extremely long to fix !!! Very very very bad service and horrible to deal with.
A nightmare to deal with on admin side. took them very long to do everything. Our house wasn’t even cleaned for the first day of our contract so we had to delay moving in.
Deposit: they took a extremely long time to give us our deposit back - after the new tenants had moved in!! They tried to rip us off by charging us for things we didn’t even do. Worst of all: they didn’t even protect our deposit and when I asked them for our deposit certificate they made up an excuse which was a lie as I checked our deposit with all protection schemes in the uk.
PLEASE AVOID AT ALL COST NO MATTER HOW GOOD THE HOUSE OR PRICE IS.... Read more
Tenant
24th Sep 2019 (6 years ago)
billie
Avoid at all costs. Good reviews posted here are fake spam accounts. Awful agency if you are a tenant - emails and phone calls not responded to. No details of deposit protection scheme given despite multiple requests - will take a very long time to get deposit back, that is if you get it back at all.... Read more
Tenant
4th Sep 2019 (6 years ago)
C Lazar
Nice and understanding people, who do everything to help you. I highly recommend!... Read more
4th Sep 2019 (6 years ago)
S R
Awful. Do not go near them. They never answer emails or phone calls. The house was disgusting when we moved in mould everywhere. Furniture broken and bed ripped and covered in I don’t know what.
They didn’t provide help when the boiler broke in the middle of winter. We were told by the plumber that it was unsafe. Didn’t think a kitchen table or chest of drawers were essential furniture and would not provide.
As soon as student accommodation was mentioned their attitude changed. If I could give no stars I would. Please be ware... Read more
Tenant
25th Aug 2019 (6 years ago)
A Turcea
Excelent services!!! Very quick answers!!! Good comunication!! Reccomand!!!... Read more
9th Jul 2019 (6 years ago)
F O'Mahoney
***IF YOU VALUE YOUR LIFE AVOID AT ALL COSTS***
This sham of an 'agency' rented a property to myself and 2 children that was an absolute death trap! Live wire showing in the bathroom, a shower where you could not turn the temperature down. Mould, windows that seriously leaked. Bed bugs!!!! When I insisted a gas safety check was carried out, the engineer told me not to use the cooker as it had been fitted with plastic piping & could blow up at any time!!!!!... Read more
Tenant
27th May 2019 (6 years ago)
Avoid this so called 'agency' at all costs if you value your life!!!! They rented a property to myself and 2 children that was an absolute death trap. Live wire in bathroom, shower where temperature could not be turned down. Mould. Water would poor in the windows when it rained. Bed bugs!!! When I insisted a gas safety check was carried out, the engineer told me not to use the cooker as it had been fitted with plastic piping and could blow up any minute!!!!... Read more
Tenant
27th May 2019 (6 years ago)
C Fu
Please avoid this agency as they don’t do much things and you have to keep ringing them. Commons are all fake and this is not a good agency at all.... Read more
27th Apr 2019 (6 years ago)
J Binning
Don't carry out repairs that they are obligated to do. We have had a broken boiler and broken oven for nearly two years, to name a couple of things wrong, and keep getting told that they will fix it but make no actual effort to sort out the problem. As a shared household, we have agreed to pay bills to the agency but they don't send the money to the supplier so we are currently receiving letters threatening with baillifs and having services cut off. Despite countless complaints, even when they go directly to the director, nothing has changed. This agency just wants to take your money and give you nothing back.... Read more
Tenant
9th Mar 2019 (7 years ago)
C Silviu
Very nice properties with loads of space! Thank you!????????... Read more
1st Feb 2019 (7 years ago)
P Draper
If I could give zero stars for this agency I would. Myself and flatmates rented one of their properties a couple of years ago. House was infested with bugs throughout the year, both agency and landlord were unhelpful in solving the problem. Very overpriced for quality of house. Shoddy carpeting and very poor insulation which meant we had to leave the heating on all day in order to keep warm. Agency was so rude, they did not even inform us when prospective tenants were going to come to house to view the property. This meant we had people showing up to the house at very inappropriate times. One of the students that had come to view the property told us that Golden Key had told them to "go the property whenever they wanted to" which I found incredibly inappropriate. All in all, an awful experience and a terrible agency. WOULD NOT RECOMMEND.... Read more
Tenant
19th Jan 2019 (7 years ago)
H Aujla
Really pleased with this agency. My property had been listed with another regional agency for 2 months and they had only managed to get 1 viewing. Within 2 weeks of listing with Golden Key I’d had 3 viewings and one of them decided to take it. Process was efficient and smooth. Tenants are now in and settled. Would recommend to anyone.... Read more
Landlord
11th Dec 2018 (7 years ago)
A Raluca
Very good people and very friendlly. i recomand it with pleasure. The house is very clean and beautiful :) . The best agency... Read more
20th Nov 2018 (7 years ago)
B Zero
I rented through this agent my previous address. The house was the cheapest in my area.
They were very professional and solved MAJOR problems we had with the landlord.
I am currently renting from private landlord without agent and I have none to solve the problems (fridge is broken and he doesn't want to replace it, he turns up INSIDE the house whenever he feels like it...)
This agency is professional and they are definitively worth the money.... Read more
Tenant
23rd Aug 2018 (7 years ago)
S Surana
Great place to find home. They are very helpful & make sure you get the worth you pay for. ????... Read more
4th Aug 2018 (7 years ago)
A Nitu
Very good people and very friendlly. i recomand it with pleasure. The house is very clean and tidy... Read more
3rd Aug 2018 (7 years ago)
A J
********AVOID USING THIS ESTATE AGENT AT ALL COSTS!!!!****
An appalling estate agent, rented me a flat that had a broken washing machine, oven and shower even though they advertised the flat had these things, also mould all over the place and moth infested. I mean what type of estate agent would allow a property in such a state to be on the market? The customer service is also terrible, they are slow to reply and half of the time they never even bother replying to a query. They also owe me money, said they'd pay me back and its been about 2 weeks now and they haven't even bothered. Extremely dissatisfied and annoyed.... Read more
Tenant
21st Jul 2018 (7 years ago)
M Gheorghe
Very nice company, with lot of range of houses,very prompt. I will highly recomand this company for their services,if u don't believe it just pop in and see by yourself :-)... Read more
11th May 2018 (7 years ago)
L VLADULESCU
Very proffesional lettings agency with a lot of good deals!!! Very good for students also !!! Recomanded by a friend.
Be at the same level always !!! Good luck and thank you for the house!!!... Read more
Landlord
11th May 2018 (7 years ago)
BluesyBlues
Honestly, just avoid. If you read all of those bunch of fake comments just think it's in purpose to get the agency reputation higher and, consequently, cheat on future tenants. If you want to live peaceful and at least happy don't consider Golden Key Letting agency. Despite costs could be good, behind this there are many reasons: no customer service, issues don't get fixed, agency don't reply to your requests.... Read more
Tenant
2nd May 2018 (7 years ago)
A Sethi
Brilliant services, excellent support and very professional !! Had taken their services twice, and never had any complaints. Being an expat in UK, Yuvraj and team ensured that I was taken care off.. Thanks Team GK... Read more
28th Apr 2018 (7 years ago)
G Cheema
Quite simply a pleasure to work with Golden Key! A very friendly and professional team that go the extra mile to ensure both Landlord and tenants needs are met and more. The team have consistently exceeded expectations. Would definitely recommend...... Read more
Landlord
8th Feb 2018 (8 years ago)
P Punj
Found Golden Key Estates to be prompt, polite and a very professional service provider in property rentals. Yuvraj (business owner) made the rental process stress-free with his efficient approach, keeping both parties landlord and tenants happy. Any disputes have been handled reliably with a quick turnaround. Highly recommended!... Read more
Landlord
2nd Feb 2018 (8 years ago)
N tangri
Excellent service., very professional and helpful in every way. Very satisfied. Highly recommended... Read more
31st Jan 2018 (8 years ago)
S Singh
Golden Key provided swift and highly professional service for our property to go on to the rental Market. Big step for us in this field. It went very smooth. Yuvraj the Branch manager explained each and every step in detail and Listen to our requirements in a very professional manner. Highly recommended.... Read more
Landlord
29th Sep 2017 (8 years ago)
E Videos
Good agency. The agent is very good and helpful to fix any issue or answer any question about the properties that he manages... Read more
Landlord
28th Sep 2017 (8 years ago)
S Mann
Fantastic ongoing professional management of our properties! What a great company, knowledgeable in all aspects and very reliable! Great to know our properties are in such safe hands and we don't have to worry about a thing! Thank you Golden Key!... Read more
Landlord
21st Feb 2017 (9 years ago)
I Kunner
Very friendly and knowledgeable team of experts who know their stuff. Competitive rates including a great service for both tenants and landlords and always keen to resolve any outstanding issues with speed and reliability. Definitely recommend.... Read more
17th Feb 2017 (9 years ago)
G Singh
Very good service, after other agents couldn't find me a property, golden key worked hard and made sure all I was completely satisfied. Even offered personal help to make my move in smooth.... Read more
17th Feb 2017 (9 years ago)
M A
Golden Key are sincere, honest and polite professionals who helped rent our property. You are in safe hands with this company as they work to whatever your specific requirements are and advise you honestly with your best interests being their priority. Also impressive was their prompt and efficient service, making you always feel satisfied by the assurance that you are their number one priority. Phone service and email responses are quick and the office set up is also very professional. Their rates are very reasonable which are not matched by other local agents. Highly recommend any one to Golden Key. Great customer service tailored to the customers requirements.... Read more
Landlord
30th Jan 2017 (9 years ago)
J Singh
After receiving very poor service from two other local agents that I let my properties through I was recommended Golden Key. It's a relief to have found an agent that offers a highly professional service and at a very competitive rate. Golden Key pay the rent on time every month and send me an email confirmation. Any issues that the tenants have are dealt with straight away so they are happy and settled too. Best letting agent in the area by miles. ????????... Read more
Landlord
30th Jan 2017 (9 years ago)
A Ioan
I have rented two separate properties through this company and have been very impressed by the service that has been given. They deal with any issues very quickly and I would recommend them highly.... Read more
Tenant
30th Jan 2017 (9 years ago)
J white
Myself and group of 4 postgraduate students recently rented through Golden Key in Leamington Spa, and have to say that the whole experience from beginning to end was the best we have had so far.
They are extremely quick in responding to any maintenance issues we had throughout the whole 12 months and usually had problems on the same day as reporting them. Highly recommended agency... Read more
Tenant
30th Aug 2016 (9 years ago)
the0neJames
Could not be more inept. Frequently ignore calls and emails, fail to carry out inventory or repairs in a timely manner. Repairs done 6 months late, and to an extremely poor standard. Were unable to contact them regarding deposit, and had to deal direct with the landlords through the tenancy. Both landlord and tenants extremely dissatisfied. Rip off - avoid at all costs.... Read more
Tenant
26th Jul 2016 (9 years ago)