J Gold
Great lettings agency! I rented a property through them and had a fantastic experience from start to finish. The process was smooth from the initial viewing, through signing the paperwork, right up to handing the property back at the end of the tenancy. Everything was handled professionally and efficiently. Highly recommended! ??????... Read more
Tenant
11th Mar 2026 (7 days ago)
K Harrison
I engaged Kay Collins as my letting agent for several years and consistently found the team to be polite, helpful, and professional. Based on that positive experience, I chose to use them again as the estate agent when I recently sold the same property.<br>Once again, they delivered an excellent service.<br>Selling a property can be a stressful process, but the team at Kay Collins kept me fully informed with regular updates throughout, which greatly helped to ease the pressure. Their communication and support were much appreciated.<br>I would not hesitate to recommend Kay Collins to others. Thank you to everyone at KC for your continued professionalism and support. ????????... Read more
Seller
22nd Feb 2026 (24 days ago)
J Gwezhira
Kay Collins, in particular Lily Corral, have been hands-on in terms of us getting this house. It has taken us long, but we believe they did their best. Corral was always updating us on what was happening, and pushing us if there was need for any information to be availed for the purposes of making the deal happens. I would recommend KayCollins to friends... Read more
17th Feb 2026 (29 days ago)
F Hutchings
Our family has been a long-standing customer of K Collins for many years through their property management service. When we decided to sell the property, we worked with Coral who guided us throughout the process and provided excellent service, nothing was too much trouble. Thank you!... Read more
Seller
17th Feb 2026 (29 days ago)
J Leigh
The team at Kay Collins have been phenomenal. Vanessa who had been overseeing my recent rental enquiry has been incredible and sorted what has been a very stressful 3 weeks and got my contract sorted and over the line, back to normality for me now. Endless thanks to you all ??... Read more
Tenant
20th Jan 2026 (8 weeks ago)
J Mapait
I recently purchased a property through Kay Collins and had a great experience from start to finish. The whole process was handled professionally and smoothly.
A special thank you to Coral Lily for her help throughout she was responsive, supportive, and kept everything moving along clearly and efficiently. It really made the purchase far less stressful.
I’d happily recommend Kay Collins to anyone looking to buy a property.... Read more
Buyer
12th Jan 2026 (9 weeks ago)
M Donnelly
Olivia came to value our house and straight away i felt at ease as she was very professional friendly and knew her stuff. My house was sold to the first buyer and wasnt an easy journey but the team stuck by me during the ups and downs of my journey. Coral was kind and caring and supported me throughout my journey and was always there reassuring me that we would get there in the end which we finally did yesterday. When Coral wasnt available one of the team was always there to help. I cant thank the team at Kay collins enough and I would definately recommend them to friends and family .... Read more
Seller
18th Nov 2025 (17 weeks ago)
C Frodsham
We have used Kay Collins a number of times for buying properties and for landlord services and we've always been happy with the overall professionalism of this firm. Coral Lily in particular has been a pleasure to deal with. Keep up the good work!... Read more
31st Oct 2025 (20 weeks ago)
B 1
I would like to say a big thank to Kay Collins sales & Lettings Agent especially to Coral, Olivia and Jasmine for their service in managing my property over the past years and also for their kind assistance in selling my property. They have been helpful and professional through the letting and completion of sale of my property.
I would recommend Kay Collins sales & Letting Agent for the sales and letting of your property.
From Beatrice.... Read more
Seller
27th Oct 2025 (20 weeks ago)
N SHAW
???????????????????? Outstanding Service from Start to Finish!
We can’t thank Kay Collins Estate Agents enough for their incredible support throughout our property purchase. From the very first viewing to the day we completed, the entire team was friendly, professional, and always went the extra mile to make sure everything went smoothly.
Communication was second to none — every question we had was answered quickly and clearly, and we were kept updated every step of the way. Buying a new home can be stressful, but Kay Collins made the whole process feel effortless and enjoyable.
Their attention to detail, genuine care for their clients, and expert knowledge of the local market truly set them apart. We’re absolutely thrilled with our new home, and it’s all thanks to their hard work and dedication.
If you’re thinking about buying or selling, we couldn’t recommend Kay Collins Estate Agents highly enough — they’re simply the best!
— A very happy new homeowner! ????????... Read more
Buyer
24th Oct 2025 (21 weeks ago)
Grace
Purchased my first property from Kay Collins, Coral Lily was great for talking to the vendor on my behalf and asking the solicitors for updates. They even gave me a thoughtful gift when picking up the keys, would highly recommend.... Read more
Buyer
20th Sep 2025 (26 weeks ago)
S Flood
Brilliant service while both letting and selling our house. They kept us informed as to progress despite several difficulties. I would like to recommend Coral, in particular, for her outstanding work... Read more
Seller
11th Sep 2025 (6 mo. ago)
J Cooke
We used Kay Collins for the sale of our house and would highly recommend them. Communication and correspondence from all in the teamwere excellent.
Coral worked above and beyond for us and it was very much appreciated.... Read more
Seller
5th Sep 2025 (6 mo. ago)
N Walker
Lovely company - Coral was our main rep and kept us updated throughout our house purchase, every step of the way. I highly recommend this company and really appreciated their care! Thank you, Kay Collins.... Read more
Buyer
3rd Sep 2025 (6 mo. ago)
A Nicholls
Recently property from someone who used Kay Collins as their estate agent. Coral from Kay Collins felt like OUR estate agent at times. She was absolutely brilliant, thanks so much Coral. Kay Collins Estate Agents should do everything to keep hold of you !... Read more
25th Aug 2025 (6 mo. ago)
P Guest
A very smooth process buying my flat through Kay Collins.
Coral, in particular, was very good at chasing up solicitors when they were dragging their feet. She kept me constantly updated.
All in all, a very good experience. I would definitely recommend.... Read more
Buyer
7th Aug 2025 (7 mo. ago)
98bethjones
All staff so helpful! Especially Coral who really looked after us during purchasing our new property!... Read more
Buyer
4th Aug 2025 (7 mo. ago)
A Lake

Poor customer service.They are losing potential customers as they value their time over that of their clients.
My mum and dad travelled up North to view houses to buy for 2 days in the area. They booked a viewing with Kay Collins for a house in Parsonage Brow UpHolland they were very keen to see. Due to KC's unusual 'ring and confirm policy' that we were not aware of, there was noone there to meet us at the agreed time. They said my dad had been rung 4 times an hour prior to the appointment to confirm viewing but the calls had not come through to his mobile even though he had it on him the whole time. Only evidence they rang was one answerphone message sent 30 minutes earlier while we were viewing another property. Have dealt with numerous other agents and none of them operate this confirm policy! Also, no willingness to rearrange or offer another appointment on the day. Disappointed and very upset for my mum and dad. I never leave negative reviews as I like to give people the benefit of the doubt but as a business owner myself I would never devalue customers this casually.... Read more
Buyer
28th Mar 2025 (11 mo. ago)
L Souza
We had a great experience buying our house, the process was very quick, Coral helped us with all the information we needed, always trying to help us, I would buy or sell a house with Kay Collin again, as I had a great experience.... Read more
Buyer
13th Mar 2025 (1 year ago)
E Michalak
Kay Collins have been amazing through the whole process. The communication has been outstanding and the lady’s in the office are so lovely and friendly. Even though my house purchase went a lot longer than expected they remained patient and polite throughout and I couldn’t be more grateful for my experience with them. High recommend, thanks again ! ????????... Read more
Buyer
4th Mar 2025 (1 year ago)
G Grove
I can't speak highly enough of Kay Collins, that have been supportive and knowledgeable all through the process of letting and property management. Also when I decided to sell they managed a complicated sale process. Thank you so much to all of the team... Read more
Seller
21st Feb 2025 (1 year ago)
G Ltd.
I am the director of GLY UK Immigration Support Services Co. Ltd. We serve our HK clients by sourcing ideal rental homes for them before they relocate here. Over the years of our operation, we learned to value true professionals in the lettings agencies, who are, like Coral Lily and Jasmine Aindow of KAY COLLINS, very helpful and responsive to answer questions and resolve issues we encountered during our course of renting properties on behalf of our clients.
I am always pleased to recognize true professionals who demonstrates good customer service and commitment to her work. My HK clients and I are grateful for KAY COLLINS and its valuable staff!
Jonas Fung
Director
GLY UK Immigration Support Services Ltd.... Read more
Landlord
7th Feb 2025 (1 year ago)
P Wareing
Fantastic ! Superb service and support throughout. Coral was absolutely fantastic with assistance and answering any queries, as were the whole team. Would recommend 1000%.... Read more
5th Feb 2025 (1 year ago)
M
Working with Olivia, Coral, and Jasmine has been an exceptional experience. Their professionalism and proactive approach to problem-solving have truly impressed me.
Highly recommend them!... Read more
5th Feb 2025 (1 year ago)
A Finch
All staff were friendly and helpful, that kept me updated on the sale. Viewings for the property were booked, within a couple of days, of it going onto the market, and sold 4-6weeks after being advertised.
Will definitely use again, next time I am selling a property.... Read more
Seller
5th Feb 2025 (1 year ago)
W Mcdonough
Excellent service from start to finish kept me regularly updated with emails &phone calls on viewings etc!
10/10
I will recommend Kay Collins to my friends & family if they ever need a quality estate agents
??????????... Read more
5th Nov 2024 (1 year ago)
N Curry
Thoroughly professional and efficient, Coral and staff at Kay Collins were a pleasure to deal with. Nothing was too much trouble, and I was informed of the progress of the sale of the property on a very regular basis. At no time did I have to “chase” Coral for an update, I was kept informed regularly. I cannot recommend Kay and her team highly enough. 5 Stars.... Read more
Seller
6th Jun 2024 (1 year ago)
J Harrison
Just like to say thank you for everything u done for me to get this flat relly love it... Read more
Tenant
31st May 2024 (1 year ago)
S blundell
DEFINITELY DID NOT CALL AND IF YOU CHECK OTHER REVIEWS YOU CAN SEE MANY PEOPLE COMPLAINING OF THE SAME POOR PRACTICE. I MUST ALSO MENTION THIS WAS THE 2ND TIME THIS HAPPENED TO US WITH THIS COMPANY HENCE THE EFFORT TO SEND A REVIEW. ONCE CAN BE PUT DOWN AS A MISTAKE BUT TWICE IS POOR PRACTICE. Very unprofessional and will waste your time. I booked a viewing and was left waiting for half an hour. After finally getting through I was told they had sold the house. A courtesy call would have been nice. Time wasters... Read more
3rd May 2024 (1 year ago)
D James
Terrible. Book a slot for a viewing to buy a house, turn up early, yet no one turns up. Phone to question how long someone will be, and they say unfortunately we had an offer accepted this morning, we did try to phone twice. Waste of our time, the second time it's happened.
Reply, you claim to have phoned me twice yet never left any voice mail.
Unfortunately you were the "no shows"... Read more
3rd May 2024 (1 year ago)
H Liptrot
Professional and friendly would definitely recommend... Read more
1st Mar 2024 (2 years ago)
M McMurtry
I would really recommend Kay collins as a letting agent as they really helped me when looking for my first property and I would definitely use their services again... Read more
1st Mar 2024 (2 years ago)
E Peoples
I am really happy with the service I received from Kay Collins throughout the purchase of my first property. The process was smooth and Jasmine was very helpful!!... Read more
Buyer
1st Mar 2024 (2 years ago)
K Entwistle
I am really pleased with the service I received from Kay Collins throughout the purchase of my first property. The process was smooth and Coral was very helpful throughout... Read more
Buyer
1st Mar 2024 (2 years ago)
S Publicity
I’ve been a landlord for 40 years and worked with a lot of property management agents. The very best is Kay Collins Lettings & Management!
KCL has managed properties for me for 20yrs so I speak with significant experience of their business as it’s developed over that time.
There are many difficult situations to deal with and it’s how they deal with property management, rent collections, property re-lets and repairs that makes the difference between KCL and other agents.
**** Good tenants looking for a property, go to KCL!
**** Good landlords seeking a caring, professional and effective manager, go to KCL!
Professional & hardworking, highly motivated staff. Family owned and run. They look after tenants extremely well and care deeply about people.... Read more
Landlord
1st Mar 2024 (2 years ago)
Owen
I would definitely recommend Kay Collins, their fantastic staff with a can-do attitude is very refreshing compared to some other estate agents. They are very attentive and made me feel at ease throughout the whole process. A special shout out to Coral-Lily who certainly went above and beyond and is a very kind soul. 5* and will definitely be using again in the future.... Read more
1st Mar 2024 (2 years ago)
D Taylor
Kay Collins have been excellent in looking after my property and I would highly recommend them as they are professional and very helpful in all aspects both for myself and my tenant.... Read more
Landlord
1st Mar 2024 (2 years ago)
F Percy
Always the best customer service, thank you :)... Read more
1st Mar 2024 (2 years ago)
G Fletcher
Great service from start to finish, would recommend as property professionals in Hindley.... Read more
19th Feb 2024 (2 years ago)
H Darvill
Booked a viewing to view a property for the second time. I had put an offer in on this house so was very interested in purchasing. I had made an appointment for 16.45 on Friday the 20th of October, I have been left waiting in the cold and rain. It was also very embarrassing as I had organised to bring other members of my family. The sales office haven't answered the calls and after waiting for over half an hour with no contact I left. I am also considering retracting my offer as I have 0 faith in the company and there blatant lack of communication.... Read more
Buyer
20th Oct 2023 (2 years ago)
Stef
I rented a property with Kay Collins for 7 years. I have no complaints at all. They have been helpful from beginning to end. Specifically Coral, Olivia and Jasmine who have each been extremely professional and friendly right to the end of my tenancy. Would recommend this letting agent.... Read more
Tenant
28th Jun 2023 (2 years ago)
V Ward
Fantastic letting agent. Been a tenant for over ten years and they have always been very good with me and my family. Friendly and helpful staff in the office and efficient and professional in their roles. Had my deposit refunded after 4 days would recommend this letting agent to any one around. Small, friendly, helpful business thank you to all at kay Collins!... Read more
Tenant
15th Jun 2023 (2 years ago)
T Ainsworth
Avoid this letting agents at all cost. I went to them with several issues of a property I was renting. ( house was so damp it was falling apart) with their verbal permission I got professional flooring done of my own expense because the house they let me the carpet was full of cat wee and I had a young son. When it came to me finally moving out they disputed my full deposit saying that the walls were crumbling ( yes due to the damp ) and that they never agreed for me to do any work!! I hope you’re happy taking £450 off a hard working single mum. AVOID!!!... Read more
Tenant
26th Apr 2023 (2 years ago)
K Louise
Absolutely dreadful, when we were forced to move out because our landlord had died, they didn't even care about helping us to find anywhere, they had houses coming up on their agency and we were not informed about one, when we called them enquiring about any property for letting with them, they had already fully booked veiwings and unbelievably asked if we'd like to be put on a call back contact list, I couldn't believe that we weren't already on the list of new property's, after receiving our notice we asked for their help considering we had two months to leave.... Read more
Tenant
3rd Mar 2023 (3 years ago)
L Smith
Absolutely disgusting company, applied to rent a house ,explained my position accurately, including all problems ,also had a guarantor ,who has excellent credit,house owner and business owner for 19 years, was informed everything was OK and just needed to pay a fee ,which I did immediately, only after I paid ,was I informed I'm not suitable, very disappointing and people need to be aware not to pay the fee ,scam in my opinion, won't let me leave 0stars... Read more
Tenant
24th Jan 2023 (3 years ago)
J SD
Outstanding service
We are very impressed with service which we have/are receiving from Kay Collins: Olivia and Lisa and Collette (Hindley Branch).
Olivia, Lisa and Collette have a remarkable expertise and knowledge of the whole of property market. They are always very professional, friendly, polite and their advice is second to none.
Without any hesitation, we would recommend Kay Collins to landlords or buyers who are interested in all aspects of letting/buying/selling.
Many thanks-
Jolanta & Barry (landlords)... Read more
Landlord
15th Dec 2020 (5 years ago)
J SD
Outstanding service
We are very impressed with service which we have/are receiving from Kay Collins: Olivia and Lisa and Collette (Hindley Branch).
Olivia, Lisa and Collette have a remarkable expertise and knowledge of the whole of property market. They are always very professional, friendly, polite and their advice is second to none.
Without any hesitation, we would recommend Kay Collins to landlords or buyers who are interested in all aspects of letting/buying/selling.
Many thanks-
Jolanta & Barry (landlords)... Read more
Landlord
15th Dec 2020 (5 years ago)
F Percy
Brilliant agents. Got back to me so quickly about my enquiry, and they were very informative. Big thanks to all the ladies in the office. Very professional.... Read more
19th Nov 2020 (5 years ago)
F Percy
Brilliant agents. Got back to me so quickly about my enquiry, and they were very informative. Big thanks to all the ladies in the office. Very professional.... Read more
19th Nov 2020 (5 years ago)
A Sheridan
Amazing Company, all the girls are fantastic at what they do especially Olivia. Really professional and helpful, service is 10/10. They made what usually is a stressful time / experience an easy, exciting and relaxing one.
Wouldn't recommend anyone else! Absolutely over the moon.... Read more
18th Nov 2020 (5 years ago)
A Sheridan
Amazing Company, all the girls are fantastic at what they do especially Olivia. Really professional and helpful, service is 10/10. They made what usually is a stressful time / experience an easy, exciting and relaxing one.
Wouldn't recommend anyone else! Absolutely over the moon.... Read more
18th Nov 2020 (5 years ago)
L Tarbuck
I have been working with Kay Collins for a few months now and looking into renting a home. The service they have given to me is the best I have yet received. They are making sure I’m looking for the best for me, and helping me with what I can financially afford. They have been amazing and very supportive, I would recommend anybody using Kay Collins for selling their homes and renting a property.
I have just moved into my first home with Kay Collins and Olivia was amazing, I could not thank her enough! Her service to me and professionalism was outstanding, always available to help me no matter on when it was.... Read more
Tenant
18th Nov 2020 (5 years ago)
L Tarbuck
I have been working with Kay Collins for a few months now and looking into renting a home. The service they have given to me is the best I have yet received. They are making sure I’m looking for the best for me, and helping me with what I can financially afford. They have been amazing and very supportive, I would recommend anybody using Kay Collins for selling their homes and renting a property.
I have just moved into my first home with Kay Collins and Olivia was amazing, I could not thank her enough! Her service to me and professionalism was outstanding, always available to help me no matter on when it was.... Read more
Tenant
18th Nov 2020 (5 years ago)
M Flesh
rented of them for 2yrs never had a problem with them replaced the washing machine within a week of reporting the issue... Read more
Tenant
18th Sep 2019 (6 years ago)
M Flesh
rented of them for 2yrs never had a problem with them replaced the washing machine within a week of reporting the issue... Read more
Tenant
18th Sep 2019 (6 years ago)
D Darbyshire
Great service received by Olivia and the others in the office, they couldn't do any more to help. I was so worried and stressed about moving due to my current circumstances but these guys made everything so much easier. I have had bad experiences with agencies in the past, so I couldn't thank them enough.... Read more
23rd Jul 2019 (6 years ago)
D Darbyshire
Great service received by Olivia and the others in the office, they couldn't do any more to help. I was so worried and stressed about moving due to my current circumstances but these guys made everything so much easier. I have had bad experiences with agencies in the past, so I couldn't thank them enough.... Read more
23rd Jul 2019 (6 years ago)
L peers
Worst letting company going ...rent out damp decaying buildings and don't do any maintenance on them then have cheek to increase your rent ....Do not use these cowboys... Read more
Tenant
16th Jul 2019 (6 years ago)
L peers
Worst letting company going ...rent out damp decaying buildings and don't do any maintenance on them then have cheek to increase your rent ....Do not use these cowboys... Read more
Tenant
16th Jul 2019 (6 years ago)
E Jenkinson
Me n my partner got the keys today for our first home together. The staff at Kay Collins were really helpful as we have never done this before so we didn't know what to expect. Couldn't thank them enough, highly recommend.... Read more
Buyer
11th Jun 2019 (6 years ago)
B Dovey
highly recommended agency, got the keys today and wus very helpful. thanks Brad.... Read more
11th Jun 2019 (6 years ago)
N Parry
AMAZING company. All the girls in the office go above and beyond to help you, nothing is too much trouble. Previously rented with other agents and Kay Collins Lettings is by far the best, i really wouldn't go anywhere else! Very professional and a smooth move in to make everything less stressful. Highly recommended.... Read more
Tenant
11th Jun 2019 (6 years ago)
E Jenkinson
Me n my partner got the keys today for our first home together. The staff at Kay Collins were really helpful as we have never done this before so we didn't know what to expect. Couldn't thank them enough, highly recommend.... Read more
Tenant
11th Jun 2019 (6 years ago)
B Dovey
highly recommended agency, got the keys today and wus very helpful. thanks Brad.... Read more
11th Jun 2019 (6 years ago)
N Parry
AMAZING company. All the girls in the office go above and beyond to help you, nothing is too much trouble. Previously rented with other agents and Kay Collins Lettings is by far the best, i really wouldn't go anywhere else! Very professional and a smooth move in to make everything less stressful. Highly recommended.... Read more
Tenant
11th Jun 2019 (6 years ago)
S Disley
I wouldnt even give one star but had to to give a review all i will say looking at a house with them dont bother they wont fix anything useless waste of space and if you ever speak to lisa ask for someone else a dog could do a better job asleep... Read more
18th Feb 2018 (8 years ago)
C Disley
I wouldnt even give one star but had to to give a review all i will say looking at a house with them dont bother they wont fix anything useless waste of space and if you ever speak to lisa ask for someone else a dog could do a better job asleep... Read more
18th Feb 2018 (8 years ago)
S map
If you need something doing like damp on your walls dont look to turn to these guys same old same old everytime we will phone you back oh if i had a penny you have to call them back days later.. I wonder were all the other 1/2 star reviews have got to. We pay our rent every month with no issues and keep the house looking nice and even upgraded it ourselves and the minute you need help there is none.... Read more
Tenant
14th Feb 2018 (8 years ago)
S mapson
If you need something doing like damp on your walls dont look to turn to these guys same old same old everytime we will phone you back oh if i had a penny you have to call them back days later.. I wonder were all the other 1/2 star reviews have got to. We pay our rent every month with no issues and keep the house looking nice and even upgraded it ourselves and the minute you need help there is none.... Read more
Tenant
14th Feb 2018 (8 years ago)
G Peers
All the staff are very friendly, helpful and efficient. Great customer service. very willing to assist anyway they can.... Read more
24th Mar 2016 (9 years ago)
G Peers
All the staff are very friendly, helpful and efficient. Great customer service. very willing to assist anyway they can.... Read more
24th Mar 2016 (9 years ago)
D Davis
I rate this agent very highly. As a remote landlord they have always given a great service, ensured the right tenants are accepted and always acted in my interest.
I absolutely recommend Kay Collins if you need an agent or are a tenant.
They have integrity.... Read more
Landlord
18th Feb 2015 (11 years ago)
D Davis
I rate this agent very highly. As a remote landlord they have always given a great service, ensured the right tenants are accepted and always acted in my interest.
I absolutely recommend Kay Collins if you need an agent or are a tenant.
They have integrity.... Read more
Landlord
18th Feb 2015 (11 years ago)
M Pantlin
This company is totally professional and a pleasure to do business with! Highly recommend!... Read more
7th Apr 2012 (13 years ago)
M Pantlin
This company is totally professional and a pleasure to do business with! Highly recommend!... Read more
7th Apr 2012 (13 years ago)