M Simmonds
Fantastic service simply get the job done efficiently and professionally 100% recommend... Read more
31st Jan 2026 (7 weeks ago)
R Jones

My experience as a letting agent
Aimee of Luxe managed my property in Woodford Green Essex from November 2016 to 4/12/25. I found Aimee to be both understanding and professional in dealing with any situations that came up regarding the property. They were dealt with in a timely manner.
The tenants she found for me who took up residency in November 2016 have remained living there to this day under a new landlord. These tenants proved to be reasonably trustworthy no damage has been caused to the property by the tenants since moving in. In fact they have replaced some items like the bath tap and the carpet on the stairs and in the Kitchen. They also fitted the laminate flooring purchased by me when they first moved in.
I found two of their contractors very good. Homes In Hand Ltd in Hainault succeeded in repairing a water leak earlier in 2025 in the bathroom and kitchen for a very reasonable price. No further trouble has resulted since this repair was carried out. Jason Francis of JKF Plumbing and Heating of Waltham Abbey Essex fitted a new boiler in February 2020 this boiler is still in service as of the date I sold the property.
Dealing with Redbridge council and other tradesmen, we both found them all wanting to say the least.
My experience as a selling agent
Aimee manage to sell this property which only had 20 years left on the lease, and with the tenants in situ completed on 4/12/25 for £120+k. The true full length lease price with vacant possession was around £280k in July 2025. The purchaser was the most extremely difficult person either of us had ever encountered. The buyer gazunded by £16k the Friday afternoon before the expected completion date the following Monday. This was already well over a month past the expected completion date when he made his offer in July 2025. In the end after a further two month delay in a roundabout way I received £155.00 over his original offer! I have not known any other agent to be able to do this. I admire Aimee’s forbearance in dealing with this particular buyer who would have tested the patience of Job.
Why I really sold
In case you are wondering if Aimee and the tenants were really so good why did I sell? Simple the UK authorities and tradesmen made owning this property entirely untenable especially in the last few years. But for this I was more than happy with the tenant and the £15,000 annual income generated by this property. I must say with all honesty even a UK property generating £150,000 annual income would not be anywhere near enough! Not with all the massive fines for minor infractions this is totally disproportionate. I am not exactly the only UK landlord to sell up.... Read more
Seller
17th Dec 2025 (13 weeks ago)
D singh
I’ve used this company a number of times. Aimee and the team are brilliant. Would highly recommend their services and will be using again.... Read more
9th Oct 2025 (23 weeks ago)
Y O

I would never use Luxe again, due to their extremely poor handling of the issue with the pigeons at the property I rented for the past year. The landlord is horrible and refused to do anything to help with pigeons persistently defacating all over my balcony. The landlord conveniently made sure spikes were installed on the balcony of the flat next to mine (which is considered as a “luxury” apartment) Make of that what you will but the refusal to support me made my experience living at the property awful. I had to clean the balcony almost every weekend because the putrid smell and unsightly condition of the balcony meant I was left with no other choice. I repeatedly emailed Luxe properties and they ignored my emails. For the amount in rent you pay this is not the service you would expect. Move into Kundra Court, at your own risk because the pigeons will either wake you up extremely early in the mornings repeatedly or their faeces will ruin your balcony if you take a flat with the balcony.
I also had a member of the Luxe team barge into my flat without any prior notice to carry out an inspection. The woman was rude and basically pressured me to let her into my apartment even though she knew that they are supposed to give notice. That’s the kind of behaviour your can expect from this company. I was also forced to go to their offices 3 times to collect a key because no one could be bothered to stick to the agreed time. Unprofessional and disrespectful team.
The landlord is a typical greedy and morally bankrupt individual who tried to rip me off and overcharge me when I tried to get my security deposit back. They exploit the fact that you need security deposit back if you’re moving into a new property and assume you will just accept the overcharge. I am disgusted by the landlord, who should be ashamed of his corrupt and money grabbing behaviour.... Read more
Tenant
9th May 2025 (10 mo. ago)
B Iris
the staff are rude and arrogant good luck to use if you use these people because you will go through hell don’t deserve one star either they deserve 0 but want to warn people away from these they need to be shut down completely... Read more
10th Jun 2024 (1 year ago)
A Muhammad
Total useless estate agent. Made appointment twice for viewing for a property. Never showed up. Unprofessional... Read more
13th Apr 2024 (1 year ago)
P Dimitrov
Bullet dodged,.. Unfortunately for both parties the agent was just either unprofessional or just careless. First time around we went to view a flat and as we were asking for details to finalize the lease, the date advertised suddenly changed. Second time we went (yes I believe in second chances) turned out the property we were meant to view was unavailable. After taking time off work to go view, it was slightly disappointing, but hey-ho stuff happens,.. Good luck to the poor souls dealing with these guys :)... Read more
23rd Nov 2023 (2 years ago)
V Maria
Would NOT recommend.... Read more
23rd Nov 2023 (2 years ago)
H Bas
Best... Read more
22nd Apr 2023 (2 years ago)
S Machon
Great company, very helpful... Read more
14th Apr 2023 (2 years ago)
S Soner
quality team. good result.... Read more
14th Sep 2022 (3 years ago)
S jasat
Bunch of cowboys, dishonest and not reliable staff. Wouldn't recommend them and not professional at all levels with their customer service. Shouldn't be operating as a business at all.... Read more
28th Mar 2022 (3 years ago)
M Hirani
Great service from Anup. Can't thank him enough.... Read more
2nd Feb 2022 (4 years ago)
Z Akbar
Great experience from start to finish. Aimee was super helpful, responsive and patient. Very clear and great communication. I definitely know where I’d be going again for future property needs. Anup was also great help.... Read more
7th Oct 2020 (5 years ago)
A Khan
Aimee is really nice person, proffes n transparent... Read more
4th Sep 2020 (5 years ago)
Justine
Staff are very friendly & helpful. Whilst they didn't have any properties suitable for me they were very friendly whenever I popped in to see if they had anything new come on the board.
I managed to find a place to live myself in the end as I had a very tight deadline that I couldn't go past.
Thanks for all the help though it was appreciated, thank you xXx... Read more
7th Nov 2019 (6 years ago)
S Patel
Great Agents!... Read more
10th Jun 2019 (6 years ago)
S Nichols
Top agent
Nothing was too much trouble
Friendly and professional... Read more
10th Apr 2019 (6 years ago)
LR
Friendly estate agent but v.expensive fees... Read more
1st Nov 2018 (7 years ago)
J Gadar
Great company to work with. Trustworthy and reliable. would highly recommend .... Read more
23rd Aug 2018 (7 years ago)
D Chant
I have dealt with this company for a number of years and I can honestly say, they work really hard and have always been really helpful. Aimee has been a pleasure to work with and I hope that our business relationship continues to grow.... Read more
Landlord
11th Jul 2017 (8 years ago)