K Hall
I couldn’t recommend Samuel Miles and in particular Ian and Miles more highly. They are highly personable and went above and beyond.... Read more
30th Sep 2025 (24 weeks ago)
M RoadRunner
Avoid selling your home with Samuel Miles and don’t bother asking them out for a valuation as it is a complete waste of your precious time. Zero professionalism and a total lack of respect for people. Ian the director is not a man of his word.... Read more
Seller
9th Sep 2025 (6 mo. ago)
M A
Rude and dismissive management with an extremely bad attitude. Would sooner put people in immediate danger than risk their own profits. To be avoided at all costs.... Read more
28th Jul 2025 (7 mo. ago)
G Hopkins
Allowed us to rent a property with a known vermin issue with a newborn baby.... Read more
Tenant
9th Jul 2025 (8 mo. ago)
J Mendonca

I had an extremely disappointing experience with this letting agency.
I booked a property viewing through them and took a day off work specifically for it. The appointment was confirmed, and everything was set — or so I thought. Only on the morning of the scheduled viewing did they inform me that someone had submitted an offer the day before and that they had decided to proceed with that applicant. No prior notice. No courtesy update. Just a last-minute cancellation, completely wasting my time and ruining a day I had taken off for this sole purpose.
What’s worse, they refused to allow the viewing to go ahead even as a backup in case the current applicant’s referencing falls through — which, as anyone renting in the UK knows, is not uncommon.
This is incredibly unprofessional and shows a total disregard for people’s time and effort. A simple notification yesterday would have avoided this, but instead, they left it until the very last moment to communicate, with zero accountability.
Letting agents like this make an already difficult housing market even more frustrating. I would not recommend them to anyone looking for a respectful or reliable service.... Read more
Tenant
17th Jun 2025 (9 mo. ago)
H Woods
I have been tenant with Samuel Miles for the last three years.
My property manager is Stella and from the moment I viewed my property she has been incredible. I have always been made to feel like i am part of the Samual Miles family, and I have always been aware and reassured that Stella is just one call away if i need her.
I can not recommend herself and the team enough. I can assure you, you are truly looked after, and they genuinally really care.
The whole process from viewing my property, to moving in was completely effortless, and i now have a house that I can truly call my home.
Thankyou so much Stella, I can never thankyou enough for all you support. You truly are the best.
H & R... Read more
Tenant
16th Sep 2024 (1 year ago)
RobBlack66
I would highly recommend Samuel Miles . They did a fantastic job and stayed professional at all times. Was very honest and transparent. They did the very best they could with the current climate. Myself and my siblings are very grateful of a positive outcome. Thanks to Ian and Ollie and the team. Would definitely go with them again in the future.... Read more
8th Jun 2023 (2 years ago)
T Humphreys
Staff always go above and beyond to help. Always a warm welcome.... Read more
6th Apr 2023 (2 years ago)
R Battershell
Samuel Miles as an estate agents are incredibly professional, swift, and reliable. As individuals I cannot thank and praise them enough. With me and my family being in an incredible awful situation, Ian and Olli, could not have been more empathetic and sympathetic of our ordeal, doing everything in their powers to assist my family and getting us the keys to our new property. Unlike other agents in North Wiltshire and Swindon, Samuel Miles genuinely care for the individuals using their services. This personal touch will stick with me and my family and we could not be more greatful. Easily the best estate agents in North Wiltshire/ Swindon.... Read more
Buyer
13th Feb 2023 (3 years ago)
Avoid! Ultimately responsible for damages to my property, once highlighted partially resolved but did not return to original condition. Did not care or communicate effectively. Awful.... Read more
Seller
9th Nov 2022 (3 years ago)
M Masnicova
Oliver has been very kind, helpful and professional. I can recommend their services... Read more
12th Oct 2021 (4 years ago)
W Ducker
Superb golf course. Great welcome.... Read more
7th Jul 2021 (4 years ago)
G Grant
Ian Kenworthy did a super job for me in marketing and selling my house. He kept me informed, rapidly responded to my questions and gave me the support I needed to get through the whole process!... Read more
Seller
26th May 2021 (4 years ago)
G Carter
Very pleased we chose Samuel Miles to sell our property, the whole process was completed in just over 8 weeks professionally and efficiently. Would definitely recommend.... Read more
Seller
6th Apr 2021 (4 years ago)
D Sachdev
Extremely patient, very helpful and professionally handled the difficult situations relating to the sale of property... Read more
Seller
21st Mar 2021 (4 years ago)
R Doran
Very professional. Best Estate Agent in Royal Wootton Bassett, Wiltshire and beyond. Used them more than once and wouldn't use anyone else. A trusted friend throughout the buying/selling process. Ian, Oliver and team set the bar for professionalism, integrety, respect, empathy and trust. Don't use anyone else!... Read more
31st Jan 2021 (5 years ago)
R Bath
I've used Samuel Miles on several occasions and found their service First Class, not only for property sales but also letting a property.
By letting a Swindon Property for more than 8 years and this has been a very smooth process in securing tenants and ensuring payments throughout the period.
Most recently selling the property, I could not be more impressed in the manner this was conducted - attentive, friendly service and achieved the right valuation and sale in a convenient timescale.
Highly recommended.... Read more
Seller
15th Dec 2020 (5 years ago)
R Bath
I've used Samuel Miles on several occassions and found their service First Class, not only for property sales but also letting a property.
By letting a Swindon Property for more than 8 years and this has been a very smooth process in securing tenants and ensuring payments throughout the period.
Most recently selling the property, I could not be more impressed in the manner this was conducted - attentive, friendly service and achieved the right valuation and sale in a convenient timescale.
Highly recommended.... Read more
Seller
30th Mar 2020 (5 years ago)
D Vale
Helped us from start to finish and chased up solicitors! Very friendly and prompt!... Read more
13th Feb 2020 (6 years ago)
H Cowdy
I recently had a positive experience with Samuel Miles, helpful and friendly, nice to use a local firm. Everything went through quickly with no hold-ups.... Read more
2nd Jan 2020 (6 years ago)
L Wilson
Staff... Read more
30th Dec 2019 (6 years ago)
H White
To anyone who is looking to use Samuel miles estate agents DON'T!
me and my partner went a view a property and passed all the checks and let two other properties go as we loved there property so much! And they asked when we even wanted to move in etc and started moving forward with removal companies and other stuff then a hour later they told us they sold it. (VERY STRANGE,)!
So after looking on line for more houses I saw it still available so I rang on a withheld number and asked if it was still available the owner of the estate agent said YES! so that's when I told him who I was and he got really childish and raised his voice saying we didn't sell it accusing us of lying! and really childish and unprofessional
There just after money and don't care about customers at all stay well clear!... Read more
Tenant
3rd Dec 2019 (6 years ago)
S Pesics
Absolutely dreadful! They said they had a "cash buyer" and took the house off of the market. Their "cash buyer" that they "personally vouched for" actually turned out not to have a penny. Three months wasted.... Read more
Seller
22nd Nov 2018 (7 years ago)