G Tuckey
Thank you Craig & Natalie ????... Read more
22nd Jan 2026 (8 weeks ago)
N Simmons
A huge thank you to Craig and Natalie for going above and beyond the call of duty, making my house purchase as seamless and stress free as possible. They are fast to respond, super helpful and very professional. I highly recommend this company and am delighted with the service received.... Read more
Buyer
6th Jan 2026 (10 weeks ago)
Phil
We recently bought a home in Shenley through Shenley Estates and the service we received was outstanding. Huge thanks to Craig and Natalie who were incredibly helpful from start to finish and took the time to explain everything clearly and simply! They were also very responsive to emails and queries which made a big difference throughout the process. We’re happily settling into our new home and really appreciate all the support along the way! A stress-free experience. I would highly recommend them.... Read more
Buyer
21st Dec 2025 (12 weeks ago)
Tracy
Would highly recommend. Received fabulous service and all that we dealt with were professional, friendly, passionate and had excellent communication skills. Nothing was too much trouble.... Read more
25th Nov 2025 (16 weeks ago)
D Lovat
Could not recommend them more highly. Craig represented the seller and was incredibly professional, courteous and supportive all the way through the transaction. We hugely appreciated how both Craig and Natalie would go out of their way to facilitate multiple visits to the property after our offer was accepted. A fantastic company and we would not hesitate to work with them in the future... Read more
Buyer
13th Nov 2025 (18 weeks ago)
Ana
Natalie and Craig provided the smoothest experience I’ve ever had while renting in London. They were incredibly professional yet genuinely attentive and compassionate throughout the whole process. Their quick responses and supportive approach made everything stress-free. I would highly recommend Shenley Estates to anyone looking for a smooth, hassle-free rental experience.... Read more
Tenant
9th Oct 2025 (23 weeks ago)
A Kagalwala
When most people think of an estate agency they think of poor service, poor communication and a painful experience. However Natalie and Shenley Estates were the complete opposite. From the initial valuation meeting, to finding a buyer and then ensuring the sale completed, Natalie and Craig remained highly responsive, professional and most importantly, completely driven to get the sale successfully over the line. A really impressive team that I would highly recommend and would not hesitate to use them again in the future.... Read more
Seller
16th Sep 2025 (6 mo. ago)
D Bishop
Shenley Estates have managed our rental property for 4 years and have been excellent and totally professional throughout. On subsequently selling the property, Natalie and Craig were always very attentive and communicative and got the sale over the line efficiently and with little stress (in a difficult market). We would highly recommend them as letting agents as well as estate agents. They know the area and market so well and are thoroughly lovely people. Thank you so much Natalie and Craig!... Read more
Seller
8th Sep 2025 (6 mo. ago)
A Jason
Craig has been amazing in our purchase and really helped us and accommodated with some enquiries we had. He went that extra mile in helping the deal get done and keeping the transaction and chain in tact.... Read more
Buyer
5th Sep 2025 (6 mo. ago)
R Patel
We had a great (second) experience with Craig and Natalie at Shenley Estates. They have great local knowledge and really make sure to put the best foot forward. Thank you very much.... Read more
C Ward
Craig and Natalie have been absolutely fantastic in managing our property over the last 5 years. They found a tenant within days of marketing the property and looked after the property with little input from ourselves. When it came to sell, they found a buyer within one week at the price they said we would get and everything went through smoothly. They know the rental and selling market extremely well and I strongly recommend the team at Shenley Estates.... Read more
Landlord
23rd Aug 2025 (6 mo. ago)
Selling our home was a tricky process, but Natalie and Craig were with us every step of the way. They were honest, transparent, and gave great advice - and we asked a LOT of questions! We really felt like they were on our side throughout.
We felt and appreciated their balance of compassion and honesty in how they guided us through the process (and of course doing all the heavy lifting behind the scenes!)
We couldn’t have asked for better support and would highly recommend them to anyone!... Read more
Seller
22nd Aug 2025 (6 mo. ago)
P Bell
After a challenging time in our old home that I had to sell, we are in house rented from Shenley Estates - Natalie and the team have helped me and my children make a home in our new property and I can't thank them enough for their professionalism, kindest and support... Read more
Tenant
22nd Aug 2025 (6 mo. ago)
L (Staff)
Exceptional experience! From my first contact with Natalie, she gave me her time, advice and kindness and wanting nothing in return. Both her and craig have been professional, efficient and offered a first class service and we are so grateful to them for making a stressful time non stressful.... Read more
19th Mar 2025 (11 mo. ago)
P Gaul

Updated review - foolishly I left my house without my doorkeys on two occasions (between May '24 and March '25), thankfully both times Natalie (owner and director of Shenley Estates) helped me by giving me the spare key to the house .Today I received this email from her
"I wonder if having rescued you for a second time by giving you access when you have locked yourself out, and not charging you either time, which we would be entitled to do, that you may reconsider your google review by either removing it, or making it a more honest review. As part of the proposed renters reform bill I understand that there may well be an option to review tenants……….food for thought!"
Also “the timely manner” referred to is 4-5 months with not everything fixed.
Having lived in a freezing two bed house ( one bedroom unliveable for 3 odd months), covered in mould for months, living on a matress on my living room floor, being treated rudely and also having MUSHROOM GROWTH INSIDE THE PROPERTY - an inner wall too. Which WAS NOT TREATED PROPERLY, so will almost certainly cause an issue mviong forward and also reieving no compensation or rent discount cfor the £1700 I am paying pcm - even though two rooms (including ensuite bathroom) and the actual bathroom had mushrooms growing from it and they were cut out to amd not treated so will almost certainly cause an issue mviong forward. After explaining that unfortuantely I am disabled, and this was affecting my disability very poorly - the company did nthign. Waiting 5 months for ALL issues to be "fixed". Although they have not fixed the broken drains outside nor the guttering issues which Kenwood the company they contacted for help advsied them to. They also installed a PIV system in the house, so there are 3 rooms (bedroom, living room, dining room) now which let in huge drafts. I've decided, I'll stick with my original review.
Esepcialliy as apart from complaining like any usual person would, I have paid rent, council tax etc. all fully and on time. The house is in amazing condition.
Please see origninal review below :)
Abysmal service. Rented a property with numerous issues, including mould growth throughout, a leak which has caused mushrooms to grow inside the property. Rude and uncaring director, really living up to the estate agent stereotype. Aviod.
(Worth noting, I have got many more photos and worse videos. As well as messages from the workers they had come to the property who were disgusted with the state of the place and all explained there was nothing I could do to avoid this)... Read more
Tenant
11th Mar 2025 (1 year ago)
S Bawden-Gaul

Poor estate agents with no consideration for disability or housing standards. I wouldn't wish living in a property of theirs on anyone - but sadly had to see my brother suffer for months. They allowed build up of mould and a continuous leak despite repeated reports of the issue. The issue in the bathroom got so bad mushrooms grew.
Repeated blaming of tenant despite obvious historical issues and delays in fixing. They are aware of how much this has taken a toll on my brother and seem to no want to make amends of recognise more needed to be done. There has been no acknowledgement of the impact living somewhere that does not meet the minimum housing standards can have on someone.
Despite rent and bills being paid on time during a period where boiler was broken causing hot water issues, mould was building up, mushrooms were growing in the bathroom etc there has also been no offer of a rent refund.
You'd expect an estate agent to want a landlord to provide a property of a good standard but this place is an example of why the renters reform bill is so important. The Private Rented Sector Landlord Ombudsman Service and the Decent Homes Standard are needed to stop people living in these poor conditions - and to hold companies who allow them to continue to do so account.... Read more
Tenant
11th Mar 2025 (1 year ago)
R rodriguez
A person I was dating lived here, it was awful. Mould everywhere, all up the walls. One toilet was useable but I couldn’t use the bath due to a leak, and the house smelt of damp. This house and his living conditions became such an issue for months on end- to the point where he became too conscious to have me over and his overall well-being was negatively impacted due to the stress and poor living conditions... Read more
11th Mar 2025 (1 year ago)
M Me
This estate agent! House was full of mold and leaks so much so my nephew had to sleep on the floor the smell was awful ! Over 5 months they papered over these and other issues nothing truly rectified ! Instead they listed it for sale
This was an extremely stressful situation for us as a family as my nephew has bipolar and the conditions he was living in were triggering as there were great gaps in contact with my nephew as he was in such a helpless/depressive state - often us needing to go and check on him
This estate agents actions /lack of action is aberrant.... Read more
Tenant
11th Mar 2025 (1 year ago)
JAMIEK
We had a fantastic experience with Shenley Estates. Natalie and Craig were very professional and easy to deal with. They were available when ever we needed and done a great job.... Read more
24th Feb 2025 (1 year ago)
M Solomon
Shenley Estates are by a million miles the best Estate Agents around. Natalie’s communication with us after our house fell through (with a different agent) was second to none. She found us our current house which perfectly fit our families needs within about a week of talking to her. The process was seamless and Natalie’s kind nature and sense of humor made it all a joy. I would recommend Shenley Estates to anyone and would not use any other Estate Agents.... Read more
Buyer
20th Feb 2025 (1 year ago)
T Bambrick
Craig and Natalie were a great help to us when buying our first home. They were both incredibly friendly, prompt and helpful at every step of the process.... Read more
Buyer
18th Feb 2025 (1 year ago)
O Mordukhay
We had a fantastic experience with Shenley Estates. Natalie and Craig are the most professional agents we have ever dealt with. It was not our first time purchasing property in Shenley area and we had an opportunity dealing with another local agent. The service you receive from Shenley Estates is incomparable to other establishments; they are excellent professionals you can always trust. Natalie and Craig are always there for you and support you in any stage of the process, advice, and action is always proactive and professional. We were part of a very difficult chain and I know for sure that Natalie did everything possible for the deal to go through with no limits to the working hours. Shenley Estates was the only agency in this chain who did the job for all other agents involved. They love their clients and deliver the best possible results, carrying for you and doing everything for the process being successful and stress free.... Read more
Buyer
13th Feb 2025 (1 year ago)
J Merakli
I cannot recommend Shenley Estates highly enough! They were absolutely marvellous. Honest, professional, and supportive. They answered more questions than anyone else would and went above and beyond to provide guidance, especially when my own solicitors were less than helpful.
A special mention must go to Craig, who was simply outstanding throughout the entire process. He was a complete gentleman in every sense of the word. Patient, knowledgeable, and always willing to go the extra mile to ensure everything went smoothly. His expertise and kindness made all the difference.
If you’re looking for an estate agency that genuinely cares, looks after you every step of the way, and delivers exceptional service, Shenley Estates is the one to choose. A five-star experience from start to finish!... Read more
4th Feb 2025 (1 year ago)
L Weerasinghe
I had an excellent experience with Shenley Estates! They did a marvellous job selling my property, handling everything with professionalism and efficiency. Their communication was swift and clear throughout the entire process, making it stress-free for me. Highly recommend their services!... Read more
Seller
31st Jan 2025 (1 year ago)
A Albert
Shenley estates the estate agent with a heart that goes that little bit extra to help their clients. I have been with shenly estates for over 15yrs now, they listen and the services is prompt. I have moved several times now and shenly estates have always guided me through every stage and helped where ever they could, I would not want to deal with any other estate agent highly recommended …. Thankyou Natalie and Craig x... Read more
30th Jan 2025 (1 year ago)
D Nell
Great agents! Very friendly service and they went above and beyond to secure us our dream place. Thank you!... Read more
27th Jan 2025 (1 year ago)
V rabadiya
Highly recommend Shenley estates. We purchased a property through them and they were patient and supportive, Craig & Natalie went above and beyond in helping push the deal through.
Thank you both!... Read more
Buyer
27th Jan 2025 (1 year ago)
T Hirst
We used Shenley Estates when purchasing our first home. Both Craig and Natalie were fantastic through out the whole purchase. They are true professionals, friendly and honest.
Due to matters outside of everyone’s control, the process became more complicated than anticipated, but Craig was always available to provide an update whenever we emailed or called. He helped to take away much of the stress and uncertainty, and always with a smile.
100% recommend if you’re looking to buy or sell in Shenley! We certainly will be when the time comes for our next move.... Read more
Buyer
27th Jan 2025 (1 year ago)
B N
Very good estate agents. Very quick to respond to emails/calls. Craig is very professional and helpful.... Read more
18th Nov 2021 (4 years ago)
D Krieger
Fantastic agent. Craig and Natalie are excellent and couldn't recommend them enough. They attend to things straight away and are a wonderful team.... Read more
10th May 2021 (4 years ago)
M goldwater
Brilliant estate agent craig is a star... Read more
25th Feb 2021 (5 years ago)
Shenley Estates are charlatans. They have refused to return my deposit; They insisted we use one of 3 cleaners to professionally clean the property. The property was cleaned professionally using their recommended cleaner and they are still maintaining that the cleaning was substandard and still refusing to return my deposit. They have been unprofessional and underhanded. Be well advised to steer clear... Read more
Tenant
7th Oct 2020 (5 years ago)
M Man
Owners aren't the kindest, steal fields from school children like petty thieves.... Read more
13th Jun 2020 (5 years ago)
A G
By far the most professional and honest estate agency I have dealt with, I cannot rate them highly enough. Craig in particular has been great to deal with, constantly keeping me in the loop but the whole team are fantastic and have kept me sane throughout what has been an otherwise complicated process.... Read more
12th Sep 2018 (7 years ago)
G Adams
Reliable and trustworthy... Read more
15th Jan 2018 (8 years ago)
L Ritchie
Craig and the team at Shenley Estates are absolutely brilliant. Supported us through the whole tricky process and were always so helpful and professional and always sorted any problems we had so quickly and efficiently. Huge thank you to Craig, who has been fantastic and gone out of his way for us and is an absolute pleasure to deal with.... Read more
27th Nov 2017 (8 years ago)