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© GetAgent Limited 2026
- X1 Lettings - Salford
X1 Lettings - Salford
9 Michigan Avenue,Salford, M50 2HA
X1 Lettings Salford are an estate agent in Salford. They mainly list properties in L1, M50 and ME4. Over the last 6 months, they've listed 46 properties, with 80 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday Closed
- Tuesday Closed
- Wednesday Closed
- Thursday Closed
- Friday Closed
- Saturday Closed
- Sunday Closed
View all details
X1 Lettings - Salford Reviews (623)
Have you used this agent?
63%
5%
0%
1%
30%
All (623)
Seller (1)
Buyer (6)
Landlord (34)
Tenant (242)
General (340)
M Adams
Smooth process from start to finish. Very impressed.
7th Feb 2026 (6 weeks ago)
A Maillard
Friendly, reliable and always helpful. Great experience!
6th Feb 2026 (6 weeks ago)
L Harris
Excellent service and very professional team. Highly recommended!
6th Feb 2026 (6 weeks ago)
D Collins
Excellente expérience avec X1 Sales & Lettings. Service de gestion fiable et bien organisé.
5th Feb 2026 (6 weeks ago)
Yumi
Jess is a very professional and helpful agent. Highly recommended!
5th Feb 2026 (6 weeks ago)
F aj
I would like to express my appreciation for Andrew Crowe and his excellent management of my flat. Andrew has been consistently professional, responsive, and proactive, particularly when dealing with urgent matters. His follow-up is always prompt, clear, and reassuring, which has made the management process smooth and stress-free.
His communication is excellent, and he takes the time to explain situations clearly while ensuring that issues are resolved efficiently. I have been very pleased with the level of service provided and would highly recommend Andrew for his reliable and effective property management.
Landlord
5th Feb 2026 (6 weeks ago)
E Chang
I’m recently move in to this property and Jess has helped us to move in smoothly even the timeline is tight and there were some unexpected issues happened. She’s very friendly and kind to help us through this difficult process.
Tenant
4th Feb 2026 (6 weeks ago)
H Morgan
X1 Sales & Lettings delivered an excellent level of service from start to finish. The team were professional, approachable, and always happy to help with any questions I had. Communication was clear and timely, and everything was handled efficiently. I felt genuinely supported throughout the entire process and would happily recommend them.
4th Feb 2026 (6 weeks ago)
G Gongora
Here is a list of 5 ridiculous things they have done in my first 6 months with them. Also, find attached a screenshot from someone else in our building explaining how X1 will try to get money out of you for anything and everything.
1. We were meant to go in on the 15th and ended up having to wait 2 weeks for them until the 24th before we could move in. The flat was given to us dirty, so we then had to uber all the way back to their offices, tell them to clean it, and wait another day on top of their delay.
2.
When we asked for a key to the cinema room that they showed us during the viewing, they said we can’t get one. Only when we threatened cancelling the contract and taking them to court for lying about what they are selling, they then agreed to give us a key. They excused themselves by saying the only issue is they don’t get that request often.
3.
A few months into the tenancy, I got a leak from the air vent and lightbulb in the bathroom. I reported it on a Sunday as an emergency and had to leave town that same day. I didn’t get a reply on Monday, and I was in Wimbledon from Tuesday to Wednesday. When I checked my emails again on Wednesday they were threatening to close the case because I hadn’t replied on Tuesday.
Think about it my friends: a leak from the bathroom roof AND THE LIGHTBULB. You have to check it asap no matter what, right?. It could go terribly very fast. It could become very expensive. And they wanted to close the case without checking it because I didn’t reply in a day.
5
Hot water broke. I opened a case to get it fixed. They first replied threatening to charge me for the call-out if the issue was that it wasn’t configured properly. Bear in mind we had been using it for 6 months already. When they eventually sent someone, he did a quick fix but left saying that someone had to come back to finish fixing it because there was still an issue with the power. Next thing we know. They closed the case saying the work was completed. A month later the hot water broke again, and that is where we are standing right now with X1.
6
This didn’t happen to me but to a friend: THEY MADE HER PAY FOR PAINTING THE HALLWAY WALLS!! When HER TENANCY WAS ending. AND ITS NOT LIKE SHE HAD DONE ANYTHING TO THEM, THEY JUST NEEDED PAINT FROM TIME.
£600, For walls not even in your own flat but Outside in the hall.
THEY BASICALLY OWN MOST OF THE NICE NEW BUILDS AND ABUSE THEIR MONOPOLY
Tenant
4th Feb 2026 (6 weeks ago)
S Ismail
Adam came and was very helpful and friendly and fixed the issue quickly.
2nd Feb 2026 (6 weeks ago)
A Ojha
Recently rented a flat with them. Great service, would recommend. Special thanks to Yasmin Casady for helping with the entire process and making everything easy.
Tenant
2nd Feb 2026 (6 weeks ago)
S Fyfe
X1 Sales & Lettings are an excellent agency. Yasmin (who helped me secure the apartment) is professional, helpful, prompt at questions and made the whole process extremely stress free and easy. Highly recommended. 10/10.
31st Jan 2026 (7 weeks ago)
C Charlo
Brilliant experience working with Julia at X1 Lettings. She's incredibly responsive and always goes the extra mile to help.
Every question gets answered quickly and properly - no messing about.
Highly recommend her if you're dealing with Manchester & Salford properties.
Landlord
30th Jan 2026 (7 weeks ago)
O Aragbada
The whole house viewing and renting was seamless and stress free. My tenancy care agent is friendly and replies timely to my enquiries.
A 100/100 service.
Tenant
30th Jan 2026 (7 weeks ago)
A Sreelal
We had a great experience with X1 Lettings. Despite a few last-minute hurdles close to our move-in date, everything was handled efficiently and with clear communication.
A special thank you to Gwyn and Roselyn for their patience, support, and professionalism throughout the process, they really helped make a potentially stressful situation feel smooth and manageable.
Tenant
30th Jan 2026 (7 weeks ago)
L Rodrigues
I reported an issue to X1 and my query was assigned to Shuaib who handled it promptly and professionally. Thank you Shuaib! :)
28th Jan 2026 (7 weeks ago)
M Darbandsari
The staff were flexible and helpful
28th Jan 2026 (7 weeks ago)
A Ojha
Recently rented a 3 bed apartment through X1 and Yasmin Casady assisted me with the entire process and made sure everything was smooth and easy. Would recommend.
Tenant
28th Jan 2026 (7 weeks ago)
V ponna
Dear X1 Complaints Team,
I am writing to formally raise a complaint regarding multiple unresolved issues at my property, Flat 105, X1 The Landmark, handed over to me in May 2024, with tenancy commencing in August 2024.
Given that both the developer (X1 Developments) and letting agency (X1 Lettings) fall under the same organisation, I am disappointed by the lack of internal coordination and accountability in the way these issues have been handled.
1. Cracked Shower Tray – Suspected Structural Defect
I was recently informed of a significant crack in the shower tray and presented with a £544 replacement quote — without any prior consultation or contractor report explaining the root cause.
The tray has failed within just 14 months of handover and under normal residential use. I have also been told that several other units in the building have experienced similar issues, suggesting a systemic defect related to installation or early structural movement.
As the building is still within the commonly recognised 2-year defect liability period, I expect this issue to be escalated within X1 Developments for investigation and resolution under developer responsibility.
2. Balcony Door Lock – Work Completed Without Consent
I have already paid invoice IS17721498 for £150, covering a balcony door lock replacement. However, I was never informed or consulted prior to this work being done.
Given the age of the property, this fault should also have been investigated for warranty coverage. I am raising this issue now to formally state that no future repairs or charges are to be authorised without my explicit written consent.
Request for Action
Please investigate both issues and confirm how they will be handled within the X1 group,
Escalate the shower tray issue to your development/warranty/aftercare team,
Provide assurance that no further unauthorised works or charges will be applied to my account,
And confirm the timeline for a formal response to this complaint.
I hope this can be resolved professionally and constructively, and I look forward to your reply.
Tenant
27th Jan 2026 (7 weeks ago)
J Harley
I moved in yesterday and Gwyn was very helpful with the move in process and has answered any questions that I have had.
Tenant
27th Jan 2026 (7 weeks ago)
J higham
Maintenance team are great at X1 - The Campus, especially Adam who was a huge help for me.
27th Jan 2026 (7 weeks ago)
M Smith
AVOIDDDDD!!! I am extremely disappointed with the service provided. The initial viewing went well, however the issues began when it came to arranging the tenancy.
We were put in contact with Molly, who failed to respond to multiple emails regarding tenancy checks. Once the paperwork was eventually confirmed, problems arose with the move-in date. On the very day we were due to move in, we received a call from Anna (as Molly was on annual leave) informing us that we could not move in because the apartment was not ready. This was extremely frustrating, as Molly had previously confirmed and promised that we would be able to move in on that date.
As a result, we were forced to stay in a hotel for four nights, costing us almost £700.
We visited the office to seek clarification and spoke with Yasmin, as we were told Anna was unavailable. Yasmin was unable to provide the information we needed, so we requested to speak with a manager. Shortly after, Anna suddenly became available to speak with us. She dismissed the situation, stating that it was “nothing to do with them.” While I understand certain issues may be outside their control, the agency is responsible for providing clear communication regarding move-in dates, explaining delays, and offering suitable alternatives where necessary.
Anna then brought Brad into the conversation, whose attitude was extremely rude and unprofessional.
Overall, this company has been completely unreliable and unhelpful. The lack of communication, accountability, and professionalism is unacceptable. I strongly advise others to avoid dealing with this agency, particularly Molly, who gave false assurances about our move-in date and failed to inform us of the delay, as well as Anna, Yasmin, and Brad, whose handling of the situation was wholly inadequate.
Tenant
24th Jan 2026 (8 weeks ago)
Z Zam
I recently moved into my new apartment, and I couldn't have done it without Yasmin Casady. She was an absolute gem throughout the process! From the very beginning, Yasmin was incredibly supportive, professional, and attentive to every detail. She made what is usually a stressful process feel seamless and manageable. I am so grateful for her expertise and highly recommend her to anyone looking for a smooth transition to a new home!
Tenant
7th Jan 2026 (10 weeks ago)
O Spain
Deeply unprofessional company. Missed our first listing because they sent us the wrong form. Had to call 10 times to get another flat. Every step of the process was delayed, including 3rd parties threatening to re-list our property. The week of our move in date they delayed the move by a week, lied about the reason, and we had to live out of hotels and storage. When a friend went for a viewing, the man doing her tour hit on her repeatedly and asked her on a date. When we came to collect our keys at the time they allocated us (3pm) the staff were drinking and celebrating what a good job they had done. We were shooed out the door with keys missing. It took 3 months to receive our mailbox key, resulting in missed important letters. When moving our things we asked for a temporary parking space, and were told to give £10 cash in hand to a staff member and they would arrange a permit so we would receive no fine. We received a fine. We have had multiple issues with the flat. I reported my shower broken in October. Reader, you will note it is now the following year. My shower is not fixed.
The property is well insulated and soundproofed. Water pressure is strong. Communal areas are well maintained.
The property is good. X1 are not. If you have any other option in consideration, choose it.
Tenant
6th Jan 2026 (10 weeks ago)
E Abdulhakeem
I’ll say this . Just so you know, if you have some delays with your referencing or documentation, you’re not getting all your deposit back . They cancelled my application and withheld my holding fee !!! .
6th Jan 2026 (10 weeks ago)
Ty
Dreadful company, buildings are poorly managed, dirty, unsafe. Water supply goes off for hours and hours and they do nothing
1st Jan 2026 (11 weeks ago)
I Koutsou
THIS REVIEW IS ONLY FOR THEO.
Theo from the Maintenance Department has been very helpful and quick with resolving any issues. X1 is lucky to have him cause the rest of their departments are terrible.
Tenant
29th Dec 2025 (11 weeks ago)
B Ogden
Don't bother with the hassle it may seem like a good deal at points but the maintenance issues will remain issues until you give up trying and then going off of what others have said you'll be made to pay for it after leaving. Frankly the company don't care, the landlords don't care and you will be sat with broken and disfunctional items for your whole tenancy. Id urge you to try look elsewhere before choosing X1. We've waited 8 months for an issue to be resolved which despite us nagging constantly is still unfixed and mold has started to develop in the bathroom, still with that knowledge we've been misinformed multiple times about an expected repair date and no attempt has been made by x1
Tenant
21st Dec 2025 (12 weeks ago)
Federica
I’m just glad I didn’t rent with these people. I tried to call to reserve a room countless times, emailed them, and sent a message through their website, but never received any response. The first time I called, someone picked up the phone and very rudely hung up on me after I said I was trying to get in contact because nobody had answered my emails.
I just want to thank everyone who left genuine reviews about their experience with this agency. It really helped me understand that it wasn’t the right choice to move forward with them.
21st Dec 2025 (12 weeks ago)
M R
My experience of the X1 has been great so far. The studio is good with all the amenities and the staff was helpful all along. Jess has been kind to accommodate my requirements. Really satisfied.
18th Dec 2025 (13 weeks ago)
Y Low
There was a maintenance issue when I moved into the apartment, and Shuaib was able to resolve it within an hour. The response was quick and efficient, making the move-in process much smoother.
Tenant
17th Dec 2025 (13 weeks ago)
L Crawford
DON'T MOVE IN HERE!!! X1 don't care about you.
Me and my flatmates are now a third of the way through our tenancy and the issues we raised when we first moved in have still to be completely addressed.
When we moved in, the furniture was broken; there was fecal matter sitting in the toilet; the mattresses were filthy; the kitchen hadn't been cleaned at all, the walls were dirty and the hobs were partly smashed.
Six months in, and after constant chasing up, our extractor fans still don't work - leaving us with moldy bathrooms.
If you have any issue, no matter how major, you will be left constantly chasing them just for a response or acknowledgement of your problem. They are poor with their communication. Any updates you do get will be "we will sort it" but their communication with you will likely end there, and they won't address the issue again unless you go down to the office in person. In which case they will just repeat the same rhetoric.
You would have thought with the amount of staff they have in offices and trophies on the wall they would be exceptional at customer service. Don't let any of this fool you.
Although many of the staff you will encounter are friendly and polite, you will almost definitely face some much ruder members of the X1 Property team. We had a meeting with one such senior member of staff in July to address our dissatisfaction over the handling of our issues. In this meeting were talked down to and belittled. We were made to feel stupid for asking for the basic fixes to be made.
DO NOT MOVE HERE!!!!
Tenant
17th Dec 2025 (13 weeks ago)
Oli
Dreadful service! AVOID these letting agents. Not responsive, poor security employment, missing/stolen parcels, broken doors/ unsecure entrances, incorrect contact info makes it impossible to do anything about, sewage overflow in car park putting hygiene at risk, refuge room is disgusting, lost parcel room keys, rat infestation, ‘attractive amenities’ a cinema room that doesnt work, gyms. The list really does go on. X1 take no responsibility for their poor service.
16th Dec 2025 (13 weeks ago)
Z Kiassi
Good management, with a large size team to take all type of inquiries
16th Dec 2025 (13 weeks ago)
F Sowande
Jess was amazing throughout the process. Quick and easy process and she was so helpful as well. Would recommend
16th Dec 2025 (13 weeks ago)
A Matson
was gonna move in but they had hidden charges. Seems very good but beware of this and make sure you contact them and get them to disclose hidden information. I shouldv'e asked more questions but also it is scummy to hide information how they did
15th Dec 2025 (13 weeks ago)
N R
The worst letting agency in the entire world. They take forever to get back to you. They caused me to be out of employment for three weeks when sorting out my flat initially. They kept changing the move in date constantly. Any time you need to raise an issue, they get back to you when they feel like it.
The best one is they changed my locks today while I was at work.
Tenants have also had contracts sent to them for renewing their current property and then revoked just weeks before the renewal was meant to come into effect.
Many tenants have had issues with nonsense and ridiculous fees being added at the end of their tenancy agreement.
Avoid these money grabbers at all costs. They are the worst letting agents ever.
Just ask anyone who lives in their low quality developments.
Jewel, Maveric, Ghazalia are honestly useless just to name a few.
Update - as you can see from their crap response, they literally don't give a toss...
tried to charge me £150 when moving out despite me leaving the flat in a better condition they gave it to me in. LOL. All I have to say on that is LOL.
AVOID AT ALL COSTS. Once they have a bit of money out of you, they do not care one bit, I promise you.
They made the process of moving so difficult, I almost never made the move. I was moving from London to Manchester.
I've now found a nice 2 bed, 2 bathroom WITH PARKING for less than my 1 bed cost and it's only 10 minutes way from their low quality development in Media City!
Tenant
15th Dec 2025 (13 weeks ago)
A Cunningham
I don’t know how this company can call itself a letting agency. Don’t let the awards in the office or the positive reviews fool you. From start to now, the experience has been poor and unprofessional - with the exception of a couple of staff members who have tried to help.
Things started going wrong as soon as we submitted our application and paid the deposit. Before that, communication was fine - but once they had our money, it dropped off completely. The move-in date changed three times without warning. We’d just get an email about next steps and find the date randomly changed, even differing from what was shown on the referencing platform. As the date approached, we had to keep calling and emailing about key collection. In the end, we physically went to the office on the day (both of us work full-time, so this was extremely inconvenient) just to find out if we could even move in. We could, but that relief didn’t last long.
Checking the property before bringing our belongings was a good call - it was in an appalling state. It hadn’t been cleaned, the oven was filthy, the sofa was falling apart, and paint was peeling from the bathroom ceiling. We were told their “pre-move-in inspection” had been done and photos taken, which must be the same ones they reuse every year because there’s no way anyone had checked this flat in person.
To be fair, Molly and Brad were both helpful - they listened, acknowledged the condition of the flat, and worked with maintenance and cleaning teams to get it sorted so we could finally move in a couple of days later. We were partially refunded for the delay and poor service, but it still doesn’t excuse how the flat was ever allowed to be in that state. Even when repairs are supposedly “completed,” the standard of work is poor. Areas that were meant to be repainted were clearly just coated over, leaving obvious differences in colour and texture. You can see where the paint has peeled away because the surface was never sanded down before repainting.
Since then, the same theme of poor service has continued. We’ve had an ongoing issue with the sliding doors in the main bedroom, faulty from day one. A contractor eventually came out to fix it, but confirmed the entire door needs replacing, so have only been able to align it better therefore the issue still isn't resolved. The draught that comes through is so bad it’s cold and loud, making it difficult to live in and sleep.
Our property manager Shuaib has been extremely difficult to contact. Messages through the FixFlow platform take weeks for a reply. On one occasion, after finally getting through to the office, I was told Shuaib was “on lunch” , absurd considering they already knew I was unhappy and had been asking for a call. I was promised a call back the same/next day, but it never came. When I finally spoke directly to Shuaib, the call was abrupt and frankly rude. They only answered to say the works had finally been approved, which was good news, but when I tried to ask why it had taken so long (reported in June, now October), they cut me off and ended the call. It was incredibly dismissive and unprofessional. Though, judging by the wider culture here, probably standard practice.
X1 keep mentioning a "senior account manager" supposedly responsible for the building, but this person seems to be a myth. Apparently they work abroad and are hard to reach, which raises questions about how they can manage anything from another country. I’ve emailed them directly and submitted a formal complaint through the company’s process, no response to either.
X1s lack of communication and accountability is shocking. They only act when you physically turn up at the office, and even then, progress is slow. Staff like Molly and Brad do their best, but the management and structure above them are a shambles.
AVOID this letting agency if you can, they make renting far more stressful than it should ever be, and we certainly won’t be renewing. Can’t wait until we move out, given how “brilliantly” everything else has been handled, what could possibly go wrong?
Tenant
15th Dec 2025 (13 weeks ago)
A Mandal
I would give 0 stars if possible. My partner vacated his flat 4 months ago, spotless. All cleaned up. They have still not returned his deposit. He has to file his claim to get back his own money. 0 communication, 0 responsibility and 0 trust. SHAME ON YOU. Worst agency possible.
Tenant
13th Dec 2025 (14 weeks ago)
F kashindi
I highly recommend X1 sales & lettings to anyone that is looking to get an apartment faster at the speed of light. X1 Sales & lettings is by far the best company in manchester to get an apartment of your dreams.
12th Dec 2025 (14 weeks ago)
J Clews
Evil, evil company. Indifferent at the best of times, cruel and unkind at the worst. No hot water for almost a week for the 4th time in as many months (since moving in). No reply regarding when it will be fixed, no apology. Just treated as a data entry and a profit margin. Breathtakingly unhelpful. Employees doing the absolute bare minimum, without considering there's a human being living in the property. Do not rent from X1 if you value your mental health.
Edit (two days later): Hot water still not fixed
Tenant
11th Dec 2025 (14 weeks ago)
T Manning
Our experience with X1 Sales and Lettings was nothing short of shambolic. We arrived for a scheduled viewing at MediaCity Tower only to be casually informed that they had “lost the keys somewhere in Manchester”, which filled us with a lot of hope (not). As a result, we were taken to a completely different flat.
The representative showing us around seemed utterly unprepared. Every basic question about the property was met with long, uncomfortable silences while he frantically searched for answers on his phone. To top it off, he told us to just “meet him back at the entrance” once we were done, offering zero guidance or engagement during the viewing itself as he went and stood in the corner of the room on snapchat.
The flat was massively underwhelming for the price point, and the poor organisation and lack of professionalism from X1 completely put us off the building altogether. Despite the disastrous experience, the agent still asked if we wanted to fill out an application form which we declined without hesitation.
Overall, the viewing felt like a waste of time and a strong signal to look elsewhere. I would not recommend X1 at all.
10th Dec 2025 (14 weeks ago)
T Kamal
If I could rate this place a zero I would
My experience with X1 Properties has been nothing short of a disaster from the day I moved in to the day I left. I honestly cannot understand how this company is still allowed to operate the way it does.
First of all, the so-called “24-hour security” is a joke. People walk in and out of the building like it’s an open market. Random strangers knocking on doors, trying to force entry, and security is nowhere to be found. Every time I tried to report something, I got absolutely no response. It’s like they’ve hired a ghost security team just to save money. If you’re expecting safety or even the slightest peace of mind, forget it.
When I moved into the apartment, it was in a filthy, embarrassing state. Dust everywhere, floors, cupboards, kitchen surfaces, you name it. I had to clean the place multiple times just to make it livable. The fridge was disgusting, the oven looked like it hadn’t been touched in years, and the walls were covered in marks. Even the flooring had dried cement and silicone left all over it. It was clear they hadn’t bothered to check the condition before handing it over.
Fast-forward three months to when I moved out, I returned the apartment in FAR better condition than they gave it to me, and somehow I was slapped with a massive cleaning fee. Suddenly the walls “needed painting,” random things “needed replacing,” and I was held responsible for issues that were there before I arrived. They were quick to take my deposit, quick to threaten me with debt collectors and legal action, but completely unreachable for anything that actually mattered while I was living there.
This company sold me a dream and delivered a nightmare. They will happily take your money, ignore you when you need help, and then squeeze every last penny out of you on your way out.
Save yourself the stress, the sleepless nights, and the financial headaches. Do not rent from X1 Properties. This place is nothing but a scam with fancy marketing. Avoid, avoid, avoid.
Tenant
10th Dec 2025 (14 weeks ago)
K
Very quick to take your money but will not refund anything at the end of the tenancy! I was charged for ridiculous amounts for “painting” when the property was a new build and I had only lived there for 3 months. In the last month of my tenancy I was left with no front door lock either with no intention from X1 to fix. Furthermore they do not answer the phones unless it’s a sales inquiry. Would not recommend to anyone
Tenant
9th Dec 2025 (14 weeks ago)
Z Judge
X1 are great, I've found them to be professional throughout the process of renting my flat. Communication has been great and I would like to mention Shuaib dealt with my maintenance requests very quickly and arranged professional people to attend to resolve the issues.
Fantastic service by Shuaib and the 1X team.
Landlord
9th Dec 2025 (14 weeks ago)
L Eze
I just moved into the X1 Cheltenham place and I am loving my apartment. Jess has been amazing from the paper work to making sure I understood everything about moving in. Her email replies came swiftly and was clear and concise. Jess is a professional.
Tenant
8th Dec 2025 (14 weeks ago)
C Experience
I’ve been a landlord with this agency for three years, and for the first couple of years the service was smooth and reliable. Unfortunately, things changed about 10 months ago when a new account manager took over my property.
At first, communication was reasonably timely. Over time, however, responses became slow and increasingly inconsistent. I found myself having to chase repeatedly for updates that should have been handled proactively.
The most serious issue has been the decline in rental collection. Payments that were previously transferred within a few days started slipping, and most recently the delay has stretched to almost three weeks. Despite the tenancy agreement clearly setting out when rent is due, and the steps the agent is authorized to take in the event of late payment, no action has been taken to enforce stricter payment habits or apply any penalties. It feels as though the account manager is simply waiting for the tenant to pay in their own time, rather than managing the situation in accordance with the contract.
It would seemed that on several occasions, the account manager is not staying on top of the arrears unless I step in and prompt them. This is not the level of oversight I expect when I’m paying for a fully managed service.
What has been particularly frustrating is that recent communication appears far more sympathetic to the tenant’s position than to mine as the landlord. I expect a balanced, professional management, not to be left feeling sidelined.
After several years of good service, it’s disappointing to see such a drop in standards.
Landlord
8th Dec 2025 (14 weeks ago)
C Lonsdale
I had such a fantastic experience with Yasim while moving into my new apartment! From the very email she has been incredibly friendly, patient, and genuinely eager to help. Every question I had—no matter how small—was answered clearly and quickly, and they made sure I felt comfortable and informed every step of the way.
Yasmin was efficient it truly made a stressful life moment so much easier.
I’m extremely grateful for their support and couldn’t be happier with the service. Highly recommended
Tenant
8th Dec 2025 (14 weeks ago)
B Chew
X1 made moving into our new home a breeze. Yasmin was lovely to deal with & ensured the whole process was seamless. Thank you!
Tenant
5th Dec 2025 (15 weeks ago)
S Abhang
I recently moved into X1 Chapel Street, and within the first month our flat experienced a complete power outage. My flatmates and I have been without lights, heating, and working appliances for three days. Despite reporting the issue through the usual channels, we have not received any response or support from the management team. This has caused significant inconvenience and discomfort for all of us.
Tenant
5th Dec 2025 (15 weeks ago)
A Marshall
Some of the most incompetent people I have ever dealt with. The building (Pomona strand) they manage is in an absolute state, appears all they care about is profit and I hear constantly from other residents issues they are having due to x1’s incapability to manage business. I have also had numerous issues with them myself, including taking nearly two months to sort my contact, losing emails I sent to them, asking multiples times for the same things, and dealing with staff that obviously have no idea what they are doing. I would avoid any residential areas managed by x1. There are much better places to live for less money. X1 will also tell many lies to you when trying to sell/ rent a flat to you. Avoid at all costs.
Tenant
4th Dec 2025 (15 weeks ago)
M Arbid
Zac was great during my studio flat viewing—professional, friendly, and very clear with all the details. He answered my questions, communicated quickly, and made the process easy. Highly recommend!
2nd Dec 2025 (15 weeks ago)
W Nsieyanji
Had a fantastic experience dealing with Rosalyn. Really good communicator and helped me feel reassured in my decision.
I had to update my review to give a shout out to Jess in the tenancy team, she really went above and beyond. Was on top of every next step with referencing and deposits and she even stayed back from work late on a FRIDAY so that I could collect keys to our stunning new apartment.
Brilliant service by X1 as a whole.
2nd Dec 2025 (15 weeks ago)
T Buckley
If I could do less than 1 star I would. This is the worst lettings agency I have ever dealt with in my entire life. I stayed at Manchester waters over the past year and it has been the worst experience. Washing machine was not provided for 3 months, fraudulent claims for damaged goods that were already damaged pre move in, car park safety shutter left open for months resulting in tenants cars being vandalised and windscreens being smashed. The list goes on. This company have made up awards they have won or have at least been feeding the awarding body lies because the company is so so poor.
Tenant
1st Dec 2025 (15 weeks ago)
T Fadeyi
I’ve just moved into my new apartment with X1 and I honestly couldn’t be happier! From start to finish, the entire experience was absolutely seamless thanks to an incredible team.
TJ made the viewing an absolute pleasure — friendly, knowledgeable, and genuinely excited to help me find the right place. Rosalyn then guided me through the residency application with such professionalism and warmth that the whole process felt effortless. And finally, Gwyn handled the referencing stage smoothly and efficiently, keeping me informed the entire way.
Every step was stress-free, and every person I dealt with was outstanding. The whole X1 team has been fabulous, and I couldn’t recommend them highly enough. If you’re looking for a letting agency that truly cares and delivers exceptional service, X1 is the one! ????
Tenant
30th Nov 2025 (15 weeks ago)
D Udom
Zack was really helpful, he showed me a couple of apartments and also sent my videos. He was polite and answered all my questions. I was really impressed.
28th Nov 2025 (16 weeks ago)
A Jamali
I had an amazing experience with X1 Letting Agency.
Gee was my viewing agent and honestly he was perfect, on time, super kind, smiling, and answered every single question I had.
Rosaline handled my application and she was incredibly patient and helpful, always replying on time and guiding me through every step.
Yasmin looked after my tenancy checks and key collection, and she was sooo sweet, welcoming, and supportive, answering everything clearly and taking care of every issue I had.
I’m honestly so happy I chose this agency, everything felt organised, reliable, and this has been one of my best letting experiences ever.
Tenant
21st Nov 2025 (17 weeks ago)
N A
Terrible experience with X1 Sales and Lettings. Have tried to get in touch with their tenancy care team on numerous occasions via email and over the phone and they fail to respond. They also drag their heels to fix issues within the property and utilise the same reason of "the landlord hasn't gotten back to us" even though the issue has been ongoing for months. Appalling customer service.
Tenant
20th Nov 2025 (17 weeks ago)
? ??????????
We recently viewed an apartment with Zac, and we were absolutely impressed. He was extremely polite, friendly, and very professional throughout the whole viewing. Zac explained everything in detail, answered all our questions, and showed us every part of the property with patience and care.
He also told us a lot about the area around the building, which was very helpful and made the viewing even more interesting. We really enjoyed the experience — it was informative, engaging, and very pleasant.
Thank you, Zac, for such a great viewing! Highly recommended.
19th Nov 2025 (17 weeks ago)
A Kune
Massive thanks to Jess who helped me with my move to Manchester. This is the first time I’m living on my own and I was very anxious at first and nervous. But with the help of Jess, my move went from stressful to easy and smooth. So big thanks to Jess.
Tenant
18th Nov 2025 (17 weeks ago)
A Tanase
?????????? Highly Recommended
I’m so grateful for the amazing experience I had with this agency. From start to finish, everything was handled with professionalism, kindness, and real care. A special thank you to the lovely girl who managed my referencing — she was incredibly patient, supportive, and reassuring throughout the whole process. Nothing was ever too much trouble, and she made what could have been a stressful experience feel smooth and easy.
Thanks to her, and the whole team, we passed our referencing and now have our new home in Manchester. I couldn’t be happier with the service we received.
I highly recommend this agency to anyone looking for a new home — they truly go above and beyond. ????
14th Nov 2025 (18 weeks ago)
E Sword
Jess was amazing throughout and after the whole moving in process! Couldn’t recommend enough
Tenant
13th Nov 2025 (18 weeks ago)
Marcell
Great service and very helpful, many thanks to Zac who answered all of my questions speedily and helped me with any and all issues. Would recommend and will definitely revisit.
12th Nov 2025 (18 weeks ago)
L Naylor
Zac was more than helpful. I couldn’t make reviewing so he took a video showing me the property and when I wasn’t certain of the place. He went out of his way to record multiple other vacancies. Painless and easy. Best experience I’ve had with an estate agent.
7th Nov 2025 (19 weeks ago)
S khalilpoor
Hello,
I would like to appreciate Dear Anna Sutton for her assistance and support during the move-in process. She has been very kind, supportive and responsive.
Tenant
7th Nov 2025 (19 weeks ago)
A Yap?c?
Our experience renting and moving into the apartment was incredibly smooth thanks to Jess’s support. She was always friendly, professional and quick to respond to all our questions and emails. Her help made the whole process so much easier and stress-free. We truly appreciate her excellent service!
Tenant
6th Nov 2025 (19 weeks ago)
D roland
I lovely my place I am staying.Love the environment and everything around thank you
Tenant
6th Nov 2025 (19 weeks ago)
A Hussein
Great service from shuaib.
Mr. Shuaib was very professional in arranging appointments with the contractor when I reported several problems with my toilet having leaks.He ensured that everyone was satisfied with the date and time, followed up on the issue, and made sure it was fully resolved.
4th Nov 2025 (19 weeks ago)
M Azizi
Rosalyn dealt with my journey smoothly and made everything simpler.
Zac has been my agent throughout and showed me several properties until I was satisfied. He is professional and friendly.
4th Nov 2025 (19 weeks ago)
Laura
I have had a very disappointing experience with this company. My friend and I, both students, were accepted for a two-bedroom apartment in Media City Tower A. However, after we paid the holding fee, communication from the team became unclear and inconsistent. The process was made unnecessarily difficult, as we were not provided with proper guidance or clear instructions on what was required to complete the application.
As a result, we were unable to finalize the process in time, and our holding fee was withheld. This experience felt disingenuous, as though the process was designed to retain our payment rather than support us through the rental. As students urgently looking for accommodation, this has been especially stressful and disappointing.
I strongly advise others to be cautious and reconsider renting with this company.
Tenant
3rd Nov 2025 (19 weeks ago)
A Soofi
Thanks Jewel Gutierrez for you support and great service.
1st Nov 2025 (20 weeks ago)
L Maclaren
I recently had a tenancy renewal situation that became quite stressful due to slow and unclear communication. I was unsure about the next steps and worried about being left without housing when my tenancy ended.
I went into the office and spoke with David, and the experience completely turned around. Within 24 hours, he clarified everything, guided me through the correct process, and helped get the tenancy sorted quickly and smoothly.
Professional, helpful, reassuring, and genuinely human - David’s support made a huge difference. I really appreciate his efficiency and kindness. If every interaction at X1 was like this, the tenant experience would be fantastic. Thank you, David!
Tenant
30th Oct 2025 (20 weeks ago)
E mn
Stay away from X1 town hall Salford ( constant leaks in the building, mice on the corridors, no security, broken gym, and lots of thieves stealing parcels )
I have constant leak in the flat for 5 weeks, black mold growing and all they do is “ investigating “ and emailing but wouldn’t take any actual steps to resolve the leak. They tried to schedule contractor to paint over mold instead of stopping and leak and removing black mold prior.
- Replacing broken fridge prior took them over a month, there was also 6 weeks without hot water. Never any rent reduction offered, they just ignore emails and property mangers change few times a year so you never know who to contact.
- I liked the flat and location but this agency is making it impossible to live here.
29th Oct 2025 (20 weeks ago)
B Odetayo
I recently moved into my new home, and I’m really impressed with the excellent service I received from the team. Gwyn and Jess were instrumental in ensuring that all my documentation was completed quickly and smoothly, allowing me to move in right on my planned date. Their professionalism and communication made the whole process stress-free.
After moving in, I had a few maintenance issues that needed urgent attention. I went to the office, and Theo was incredibly helpful. He made sure the maintenance was handled promptly — everything was fixed within a week! I really appreciated how he kept me updated throughout the entire process.
Great service from Philip as well — friendly, fast, and professional! He helped fix my door frame and even took the time to rearrange the wardrobe to its proper place.
Overall, I’ve had a fantastic experience so far. The team has been friendly, efficient, and genuinely supportive. I’d definitely recommend them to anyone looking for a reliable letting agency.
Tenant
28th Oct 2025 (20 weeks ago)
e.s
I had a very straightforward experience of both securing my flat as well as moving in because of all the help from Jess. She’s been quick to answer any questions I may have, to give guidance no matter how silly my questions may be and even went out of her way to ensure that I got the keys to my studio at the time that was best for me. I really appreciate all of her help which made the transitioning process to a new living space much more enjoyable for me!
Tenant
28th Oct 2025 (20 weeks ago)
K Tsui
Although I have received a parking fine notice, X1 parking management team followed up very efficiently. The parking fine notice has been revoked after two days since I received. Appreciated it~
24th Oct 2025 (21 weeks ago)
M orr
Our contact at X1Lettings is very efficient, easy to talk to and a pleasure to deal with.
Landlord
24th Oct 2025 (21 weeks ago)
I Edwards
Thanks to Theo for helping us and for his brilliant assistance.
23rd Oct 2025 (21 weeks ago)
A Kune
I am currently making a big move from London to Manchester and the communication is horrible. I was given 14 days fo complete referencing I’ve already sent them money and getting in touch with them is almost impossible. I am already stressed enough as I am moving on my own and have no help, and they’re just adding more stress onto my move. At this point I want my money back so I can look elsewhere. Because if I spend too much time and money on them I will be stranded by the time I have to move and I also have a job waiting for me with a start date. I wish I had looked through reviews before if I did I never would’ve went with X1 Lettings. Smh
Tenant
23rd Oct 2025 (21 weeks ago)
L Haslam
Great service from Philip - Friendly, fast and professional.
I have just had my toilet repaired by Philip and he did an absolutely fantastic job! He was on time, super friendly and clearly knew what he was doing. He took the time to explain the issue, worked efficiently and had everything fixed quickly without any hassle.
Philip made sure everything was clean and in perfect working order before he left, everything is running smoothly again. If anyone ever needed maintenance help, I highly recommend Philip from X1 - a great attitude, service and someone you can absolutely trust to get the job done right!
22nd Oct 2025 (21 weeks ago)
lils
since i last rented back in 2023, to now when im renting again with X1, i have noticed an immaculate change in the customer service, they are helpful, chase things up and are super friendly, must be a change of staff but i’d like to say thanks so much to the team- especially Yasmin and David for helping with my new tenancy.
Tenant
20th Oct 2025 (21 weeks ago)
J gruchy
Outstanding service
20th Oct 2025 (21 weeks ago)
Y Smith
The process of my move in was good, the team was quite helpful especially Jess. Jess was a big help with answering all of my questions and queries and providing the most assistance, even after working hours. Thank you Jess and team
Tenant
18th Oct 2025 (22 weeks ago)
P Ambrose
Reported a leaking tap issue and Theo scheduled a fix and Adam who came to fix were really nice and swift.
17th Oct 2025 (22 weeks ago)
V Anthony
Phil the maintenance guy was extremely helpful and friendly. Amazing quick service and went above and beyond. Me and my roommate are over-satisfied, and he has made moving in to the apartment easier.
Tenant
17th Oct 2025 (22 weeks ago)
N Stockin
I had a lovely little flat in Liverpool managed by X1, but overall my experience was disappointing, especially given the high rent I paid. X1 is very overpriced for the service they provide, and they make it extremely difficult to contact them. I was often on hold for over 25 minutes, had calls drop unexpectedly, and experienced significant delays—my maintenance issue took 9 months to fix during a 12-month contract. To make matters worse, I am still waiting for a response to a query I raised in September 2024, despite having already moved out.
Currently, I am disputing several deductions from my deposit, including a "Spotlight Replacement." The spotlight is fixed in the ceiling and flickered from the moment I moved in. Maintenance was aware of this and added it to their to-do list, yet it was never resolved. This clearly indicates an electrical issue rather than damage caused by me, so I do not believe this charge—or the others—is fair.
Given these issues, I would not recommend X1 to anyone. The lack of communication, slow maintenance response, and unfair deposit deductions make for a frustrating tenancy experience. Proceed with caution.
Tenant
17th Oct 2025 (22 weeks ago)
H FN
Phillip and Chris great maitenance work on wardrobes and chairs
17th Oct 2025 (22 weeks ago)
C Bates
Had an issue with our smoke alarm so Shuaib came to fix it and he got it done so efficiently which we really appreciated - he was very friendly too!
Tenant
16th Oct 2025 (22 weeks ago)
C McHenry
Zac was really helpful in organising & keeping me updated on all parts of the viewing process! He also explained everything about the processes clearly and made me feel confident about future applications.
16th Oct 2025 (22 weeks ago)
F alharbi
Thanks to Philip he helped me set a new table
16th Oct 2025 (22 weeks ago)
M Ogunleye
Repairs handled expertly and promptly by Philip
16th Oct 2025 (22 weeks ago)
Z Jatta
Richard was amazing in helping and dealing with my letter box key issue.
16th Oct 2025 (22 weeks ago)
FYSLA43
Jess was incredible and easy to work with appreciate her support from the beginning to the end
16th Oct 2025 (22 weeks ago)
P Omoregbe
Jess was really helpful in helping me settle in and sorting out the logistics.
Tenant
16th Oct 2025 (22 weeks ago)
S Ismail
Was attended to by Zac, very cool guy and made me feel comfortable while answering all my millions of questions
15th Oct 2025 (22 weeks ago)
I Lynch
As far as lettings agents go, X1 are one of the better ones for sure. The viewing with Zac was great, he answered any questions I had post-viewing. Jess was also great in guiding us through the application process. My only gripe was the amount of paper work and how long it took, plus the coordination with the third party referencing. Overall service was great but the process was stressful at times.
Tenant
15th Oct 2025 (22 weeks ago)
P Sagoo
Jess was the most helpful aspect of the whole moving in process. She handled everything very well and responded so quickly. She is so lovely and friendly.
The actual moving in process felt so overly long and could definitely be swifter. One more thing to bare in mind, if you are moving from a different city. Aim to move on a weekday when the office is open as you cannot get a flatmate to collect your keys on your behalf. This was slightly irritating but something to bare in mind.
Tenant
15th Oct 2025 (22 weeks ago)
Tia-Rae
A big thank you to Theo from the matience team , he was really helpful!
15th Oct 2025 (22 weeks ago)
A wells
Adam was lovely and sorted everything very quickly!
15th Oct 2025 (22 weeks ago)
R Singh
Zac did our property viewings and he did an amazing job. Always kept us informed with any updates or any other properties available! :)
15th Oct 2025 (22 weeks ago)
S Karama
it's very nice place and comfortable ????
Also many thanks to Jess who's in X1 sales and lettings company, she very nice and helpful, she helped me with many things through my moved to the place.
Tenant
15th Oct 2025 (22 weeks ago)
M 05
Thanks to Shuaib for his fast and efficient service of getting us new mattresses for our move in as the last tenant had ruined the previous ones and the new ones are brilliant!
Tenant
15th Oct 2025 (22 weeks ago)
L Whiteley
Thank you to Shuaib Hussain for fantastic service and constant communication????
14th Oct 2025 (22 weeks ago)
F Arise
I had such a great experience working with Jess during my move into my new flat. She was super helpful and always quick to respond to my emails, making the whole process smooth and stress-free. Jess went out of her way to answer all my questions and kept me updated every step of the way. Really appreciate her professionalism and kindness.She made what could’ve been a stressful process feel easy and straightforward. Highly recommend her and the team!
Tenant
14th Oct 2025 (22 weeks ago)
R overton-fox
We were in a rush moving in and Jess at X1 was very speedy with helping us and we were able to get things over the line quickly. She has been friendly throughout the whole process.
Tenant
14th Oct 2025 (22 weeks ago)
T Productions
Zac was extremely helpful with my viewing in Manchester. Answered all my questions about the property and was very informative
14th Oct 2025 (22 weeks ago)
I Jain
Shuaib was very prompt in helping me. Fixed pretty well and quickly.
13th Oct 2025 (22 weeks ago)
J newton
Big thanks to Zac for helping us secure our flat recently. Was prompt, answered all questions we had when showing us round the property and stayed in touch through the process to see how we had got on as well as any other queries we had regarding the flat. Made the move seamless and a easy choice to choose X1 over other viewings
Tenant
13th Oct 2025 (22 weeks ago)
A Mckerlie
Very good service by technicians solved problems
13th Oct 2025 (22 weeks ago)
B Sneddon
Big shout out to Phillip for fixing my blind!
13th Oct 2025 (22 weeks ago)
A Pelumi
From start to finish, Gwen and Asante were an absolute dream to work with! Their professionalism, warmth, and attention to detail made the entire process completely stress-free. Gwen’s communication was always prompt and crystal clear, she made sure every little question was answered with patience and care. Asante, on the other hand, brought such a refreshing energy and genuine passion for customer satisfaction that you can’t help but feel you’re in great hands.
Together, they’re the perfect duo efficient, trustworthy, and incredibly friendly. They went EXECELLENTLY above and beyond to ensure everything was seamless, and their level of service truly stands out in today’s world. If every experience could be like this, moving or letting a property would feel like a treat rather than a task!
Huge thanks to Gwen and Asante, you both are the heart and soul of X1 Letting. Thanks a billion
Landlord
11th Oct 2025 (23 weeks ago)
T Carroll
Avoid using this company in any way.
10th Oct 2025 (23 weeks ago)
F Olaniyi
For the The Plaza, 1 Every Street, Ancoats, Manchester, M4 7LT , Zac Stanton has been helpful in feedback and encouragement.
Jess is helpful in giving clarity and response.
Thank you.
9th Oct 2025 (23 weeks ago)
E Twohig
I didn't have the best experience moving in apartment wasnt ready at all but want to give huge credit to Adam and craig in media city for fixing my problems straight away. They are a major credit to your business!
Tenant
9th Oct 2025 (23 weeks ago)
H Hansen
Recently moved into an apartment managed by X1. After a slight issue at the very start of the process which caused my move in date to be pushed back by a week, the service I received from Gwyn and later Jess was really helpful. There was some issues that needed addressing in my new home and Jess was really good at keeping me in the loop with it all and went above and beyond to chase relevant departments for me. I’m moved in now and Jess is very easy to get in touch with should I have any questions or concerns.
Tenant
9th Oct 2025 (23 weeks ago)
E ilay
Philip was super helpful and polite and fixed the issue i had in just minutes.
9th Oct 2025 (23 weeks ago)
A Vashist
we recently did our moving in process with x1 which was quite smooth. Rosalyn was very helpful with the booking process and provided with all the information. Our case was then handed over to Jess who was always available to help us with all our queries and making our first move stress-free with timely replies, getting our move-in date sorted. Very kind girl, I would highly recommend anyone who is planning to move in Salford, connect with Jess.
Tenant
9th Oct 2025 (23 weeks ago)
S Amritlal
Phillip from the maintenance team was professional and helpful—great experience!
7th Oct 2025 (23 weeks ago)
S Yiu
Recently, I rent my apartment through X1. My Tenancy Care Account Manager,Jess demonstrated her care and dedication during the whole booking process. She always has a prompt reply to my enquiring emails and answers my enquiries competently that help my move in process go smoothly. Since moving in, I have some issues about the maintenance reporting system, but Jess helps me sort out the problem quickly and efficiently. I am much appreciated and impressed by what Jess has done
Tenant
4th Oct 2025 (24 weeks ago)
J Macdonald
Adam is an amazing maintenance man. Friendly and welcoming.
He does an amazing job always for a good price.
I will definitely be coming back in future.
Thank you again Adam:)
3rd Oct 2025 (24 weeks ago)
D Lawal
Big props to Adam for his continuous ability to help and support in any way possible with a smile on his face
3rd Oct 2025 (24 weeks ago)
P Gorouh
I appreciate Jess for her patience, assistance, and kindness during my tenancy process.
Tenant
3rd Oct 2025 (24 weeks ago)
N Rainey
The maintenance man Ben he’s really good at what he does such a polite man well mannered
2nd Oct 2025 (24 weeks ago)
S Rainey
Ben the maintenence man is superb at his job and pleasant to chat to whilst he's working
2nd Oct 2025 (24 weeks ago)
H Banton
Jess was tremendously helpful in securing my flat and resolved issues very quickly :)
Tenant
1st Oct 2025 (24 weeks ago)
T Motunrayo
Excellent work from hameed
30th Sep 2025 (24 weeks ago)
A (smart)
Jess and Zac were invaluable throughout the whole process. Highly recommend.
30th Sep 2025 (24 weeks ago)
O Ohunyeye
The tenancy process was very easy and I appreciate how thorough and helpful Hameed was.
Tenant
30th Sep 2025 (24 weeks ago)
M lawanson
My flat was so cute. Big ups to Hameed for putting me on!
30th Sep 2025 (24 weeks ago)
D Alloh
Wonderful job done by Hameed in sorting out my flat. Everything was handled quickly, efficiently, and with great attention to detail. The place feels brand new, and the whole process was smooth and stress-free. Truly reliable!
Landlord
30th Sep 2025 (24 weeks ago)
M Kareem
A big thank you to Hameed Abiola for his support while assisting in securing my X1 Flat. Every single issue and question I asked where answered diligently and he was so respectful about it . Overall the process was stress free and each step was clearly explained.. Abiola was very helpful when doing my keys handover and it is always nice to deal with a company that values face to face customer experiences. - Thanks again X1 Sales & Lettings and all its employees including Hameed Abiola
Tenant
30th Sep 2025 (24 weeks ago)
K Sosanya
excellent service from Hameed, sorted me out for my flat!!
Tenant
30th Sep 2025 (24 weeks ago)
S Anasiudu
Thank you for helping me get my flat Hameed! the best, easy & friendly
Tenant
30th Sep 2025 (24 weeks ago)
A Williams
Dee was a great help when assisting with my parking permit!
29th Sep 2025 (24 weeks ago)
M ML
Je suis française et à distance, et tout s’est parfaitement bien passé avec X1 Sales and Letting grâce à Jess. Elle a été patiente, réactive et très professionnelle tout au long du processus. Ses explications étaient claires, elle a toujours pris le temps de répondre à mes questions. Franchement, je n’ai rien à redire, je recommande cette agence les yeux fermés ! Je recommande pour les étudiants étranger.
27th Sep 2025 (25 weeks ago)
Tjay
The experience was made as smooth as possible by the staff. Thank you to Jess for providing the guidance necessary to navigate my way through the process as best as possible.
26th Sep 2025 (25 weeks ago)
M boardman
Theo was so helpful today with my maintenance issue. He stayed on the phone and explained step-by-step how to fix the fuse box in order to fix my issue!! His good humour, patience and excellent attitude has been amazing. Thankyou Theo!
Tenant
25th Sep 2025 (25 weeks ago)
H Kheir
Amazing, Jewel is very professional, supportive, and respectful.
Communication of high standards and made process very smooth for me.
25th Sep 2025 (25 weeks ago)
A Hussain
Shuaib at X1 Lettings has been outstanding throughout my experience. He was approachable, quick to respond, and genuinely went out of his way to help with every detail.
25th Sep 2025 (25 weeks ago)
S Rana
Just to appriciate a super talented supportive kind friendly person who dealt with me called shuaib from x1. Shuaib’s been really good at dealing with our maintenance issues and he was fast. My cooker was replaced so quick and stress free. Thank you x1 and shuaib. Highly reccomend.
Tenant
25th Sep 2025 (25 weeks ago)
H Cosmetics
I have two friends who applied for a flat via this company. During this time they were asked to provide a guarantor for each individual. This was then done by both individuals. One friends was accepted and the other left hanging. They also took a £300 fee which they don’t give you back if the referencing is invalid.
My friend has spent the last two weeks getting into contact with them and they are have been hugely unhelpful. She had emailed them for an update and they couldn't even write the correct names in the email. Which is a major red flag for a professional organisation.
Both my friends have been commuting for the last two weeks for university as they are students making this really important.
They were continuously told that everything was fine and then told that it was invalid.
The day before the holding deposit extension was about to expire. Which is when they told my friends it was going to expire. They were told the reference did not go through.
The experience both my friends was horrible. If you’re reading this honestly just avoid. Awful company who has no communication with the other companies involved in this situation. They were told that they are not getting their money back. And no apology from this company at all was given to either of them.
The way they have treated my friends is horrible. They are students that need a place to stay and this company has left them hanging for almost three weeks.
25th Sep 2025 (25 weeks ago)
F (Faz)
I would like to share my experience with x1 and the team. What an absolute diamond of an organisation with staff willing to go the extra mile. I would like to give a massive thank you to shuaib in particular who went above and beyond to ensure my furniture which needed replacing was all done sufficient and adequately. I can’t thank you any more for your wonderful service. Thank you to all the X1 team for looking after me. They definitely exceeded my expectation.
25th Sep 2025 (25 weeks ago)
H Husain
I’ve had an excellent experience with Shuoib and his property management services. He’s professional, reliable, and always quick to respond whenever I have a question or need support. Everything is handled smoothly, from communication to day-to-day management, which has made the whole process stress-free. I’d highly recommend him to anyone looking for a trustworthy property guy
Landlord
25th Sep 2025 (25 weeks ago)
M Tog
Avoid at all costs. This letting agency will scrounge every last item on your deposit such as £13.40 for a removal of bag, £150 for repainting. Never in my lifetime renting have I experienced such incompetency that even after a (unreasonable) deposit deduction agreement I made just to get this sorted they have no ability to actually release the funds. Avoid at all costs unless you’re happy for them to cause you misery, or have money to throw away. Disgusting.
Tenant
24th Sep 2025 (25 weeks ago)
M mwangi
5/5 stars for Richard who helped sort out my deposit being returned. Otherwise 3/5 for X1 Lettings in general. I had no response to my email regarding reductions to my deposit for over a month. Rang up on another occasion and was told I would get a call back but no one rang me back! This experience was extremely exhausting and very frustrating! However, today Richard was able to help me straight away, he understood my frustrations and was able to answer all my questions and deal with my issue in a timely matter! Thank you very much!
Tenant
23rd Sep 2025 (25 weeks ago)
B Asante
Very poor communication, response time and unorganised, no empathy. Waited more than half an hour for a late key collection which was at 4pm and to finalise received the wrong key and their office close at 5pm. Never experienced such service from any other letting agency ever.
Absolutely the worst.
Tenant
23rd Sep 2025 (25 weeks ago)
O Snape
Hi,
This rating does not reflect Molly, she was very helpful today and seemed to actually get something done. It has took 6 months of not living there and the new tenants to move out for them to change the name on the DPS. You can't call up as the wait time is 20 minutes and then they just tell you to email and don't respond for days. It took 4 months to get anything done regarding a takeover. Again apologies to Molly as she was very helpful and sorted it out straight away.
Landlord
23rd Sep 2025 (25 weeks ago)
C Wright
Theo has been first class in assisting us with any maintenance concerns.
22nd Sep 2025 (25 weeks ago)
Nour
Asante’ ghosted me while arranging viewings and you can never get through to them via the phone :)
21st Sep 2025 (25 weeks ago)
A Sheridan
They were useless and ignorant when I rented with them back in 2017, and judging by the recent reviews not much has changed.
Avoid
Tenant
19th Sep 2025 (5 mo. ago)
I H
This was by far the worst tenancy experience I have ever had in Manchester, and I have lived in several rented properties across the city.
The issues ranged from outright negligence to sheer incompetence. Maintenance requests were ignored or dragged out, and the level of care for tenants is non-existent. I would strongly advise avoiding X1 under any circumstances – even if you feel desperate, you will regret renting with them.
On leaving the property (which was returned in the same condition it was received, aside from bathroom works that we reported during the tenancy but were never fixed), X1 attempted to charge us over £1,000 for alleged “damages.” This included bathroom issues they had failed to repair, as well as pre-existing damage from before we moved in. Many of their claims directly contradict UK tenancy law, which prevents landlords from charging tenants for fair wear and tear or pre-existing issues.
Fortunately, we had taken detailed photographs at move-in, which prove their claims are baseless. I would strongly recommend that anyone renting through them do the same, as they appear to rely on tenants not knowing their rights or lacking evidence.
In my opinion, this company’s business model seems built on squeezing money out of tenants through unfair deposit deductions and disregard for their legal obligations. Rent here at your own risk.
Tenant
19th Sep 2025 (5 mo. ago)
I R
Zac has been incredibly patient & great at arranging multiple viewings and keeping everything simple. He’s professional yet really easy to talk to, which made the whole process a lot smoother!
19th Sep 2025 (5 mo. ago)
S down
CAUTION: Poorly Trained, Unprofessional Staff and Weak Business Processes Create Risk for Tenants and Guarantors.
As guarantors supporting a tenancy with X1 Lettings, and having overseen multiple student rentals over the years, this experience has been profoundly concerning. Staff consistently demonstrated inexperience, poor professional standards, and limited accountability. Calls frequently went unanswered, long holds were routine, and after 4:30 p.m. the team was effectively unreachable. Updates had to be pursued repeatedly and relentlessly, and staff regularly provided conflicting and inaccurate information. One staff member even ended a call abruptly when politely asked for their name — a clear example of unprofessional and unaccountable behaviour.
Their failings caused significant disruption, leaving the tenant to arrange storage and temporary accommodation. Casual conversations on passing with other residents revealed similar experiences, pointing to systemic weaknesses in training, communication, and customer care. As guarantors, this experience raises serious concerns about the reliability and safety of engaging with this organisation. X1 Lettings’ operational standards fall well below expectations for a service-led business and warrant scrutiny.
Landlord
19th Sep 2025 (5 mo. ago)
? ??????
Zac was extremely professional, polite, and knowledgeable. He gave us a thorough tour of the apartment, explained everything clearly, and patiently answered all of our questions. His friendly attitude and professionalism made the viewing a very positive experience.
19th Sep 2025 (5 mo. ago)
S Campbell
Thank you to Jess for her ongoing support while securing my X1 Flat. I felt that her responses were prompt and my queries were answered in detail. Overall the process was stress free and each step was clearly explained. Receipt of payment of deposit was confirmed promptly. Jess was very helpful when doing my keys handover and it is always nice to deal with a company that values face to face customer experiences. - Thanks!!
Tenant
18th Sep 2025 (5 mo. ago)
H Cucksey
Avoid X1 Sales & Lettings at all costs.
The whole tenancy process was a nightmare — constant poor communication, misinformation, and inefficiency. We were promised a smooth move-in on 29th August, but due to their errors and delays we weren’t able to move in until 3rd September. In the meantime, I was left homeless, forced to pay for a hotel, and had to waste money on extra travel. The flat was handed over in an uninhabitable state (leaks, old mattresses, unfinished maintenance). Staff repeatedly ignored urgent calls and gave false assurances, leaving us to do all the chasing. On top of starting a new job, the stress this caused was unacceptable. I would never recommend them — completely unprofessional and unreliable.
Flat is lovely, haven’t had a problem since moving in, shame it’s handled so unprofessionally.
Tenant
18th Sep 2025 (5 mo. ago)
J Allay
Brillaint move in experience with X1! Shuaib who was doing overtime helped me a lot! Can’t wait to settle in! Thank you again!
Tenant
17th Sep 2025 (6 mo. ago)
V VK
I've been in contact with Rosalyn. She was very patient and so helpful!
I'm really thrilled that I finally found my ideal place which I've wanting.
Thank you so much to Rosalyn for her great communication and to never gave up on me ( as a difficult clientele to deal with).
16th Sep 2025 (6 mo. ago)
R Almeida
I recently moved into an apartment managed by x1 and would like to congratulate their employee, Theo Dirisu, for his dedication to resolving the issues I've encountered so far. They have an excellent website for reporting necessary maintenance.
Tenant
16th Sep 2025 (6 mo. ago)
K Slivoskey
I had a great experience with X1 throughout the process of finding/securing my new flat. I did a viewing with Rosalyn and she was super friendly and very helpful.
The orginal flat I applied for was no longer available however Erica Oco notified me straight away and gave me a few alternative properties that fit what I was looking for which I really appreciated as it helped me secure the place I'm going into now.
Lastly, I had a great experience with Yasmin handling the referencing and booking process. Yasmin was very friendly and always answered any questions I had.
Tenant
16th Sep 2025 (6 mo. ago)
S Sutton
PLEASE READ BEFORE CONTACTING THEM
Terrible communication, do not answer the phones when ringing. And when you do get through, they are not helpful and frankly patronising. If you have an issue they refuse to pass you to anyone else and only tell you to make a complaint, but this takes them 15 DAYS to review and get back to you. I have never heard of such a long time. I work in customer service and if this was our complaint system we would have no clients so I am extremely surprised at the length of this, I submitted mine 4 weeks ago now and still yet to hear anything.
I have had the worst experience I have ever had with a letting agent causing delays in my application and turning it round to blame myself and my guarantor when we have been more than co-operative. The 3rd party they use for referencing is the exact same. I was told by an employee on the phone at X1 that they could assist my guarantor as they were not getting any from the referencing place only then to be told days later they had not been reached out to because ‘this is not something we do’ - so I was flat out lied to.
No communication between the employees whatsoever as I had previously passed my guarantor information over to them days before only to be asked AGAIN for it by someone else, but only after I had reached out for an update?? Why did you not reach out for this information, or speak to the other employees at the company?
My application has now been withdrawn, extended, extended again without my acknowledgment whisky I have desperately tried looking for somewhere else to live with no money as they refuse to give me my holding deposit back despite the delays being due to a lack of communication and help on their side. I have been homeless for nearly 4 weeks, suffered a lot of mental and financial distress as I have had to pay out for storage units and travel back to my mum to live whilst this was supposed to be sorted. No guarantee I will get my holding deposit back. I have filled in all required paperwork sent to me and been nothing but co-operative. There is a whole lot more wrong with them I have experienced and I was not even a full tenant, just a potential hopeful one. Which is extremely disappointing because the property I wanted was perfect for myself and I was extremely happy to finally be living on my own in a good location but instead I have been plunged into being homeless and in a lot of financial stress.
This has also now affected my work as I cannot go to my office building in a different city, final month of my masters for the same reasons, my mental health as I have been nothing but stressed and caused a lot of depression over the fact I have no where to live and shelling out lots of money.
disgraceful
Update:
They have now withdrawn my application and not given me my holding deposit back despite this being due to their lack of communication. I was also told someone else would be handling this but never received a call or email from them and the agent originally handling my case continued to email me, leading them to accuse me of lying saying I never informed them of the issue I had been facing with contacting let alliance DESPITE THIS BEING MENTIONED THE ENTIRE TIME OF MY APPLICATION PROCESS BOTH BIA EMAIL AND OVER THE PHONE.
Disgraceful and disorganised company, lack compassion, just money hungry and I have now been homeless nearly 2 months because of them, still having to pay out for a locker and travel with no money for a deposit because THEY have it
Further update:
Finally got a response from the complaint team after 2 MONTHS and they are still refusing to give my holding deposit back, stating all that has been mentioned in the above is no fault of X1s?!? I have now reported them to the redress they are registered to and seemed further legal advice as everyone I have spoken to about this situation have stated it is unacceptable and laughable what they have done.
How are they even still managing to get people to move in?
15th Sep 2025 (6 mo. ago)
H clennell
Avoid this company as a landlord. The communication is poor, they made substantial changes to Ts and Cs with no consultation to include a new exit fee and refused to handover keys at the end of tennancy without it being paid: They also changed the locks without informing me and refused to send me a copy of the keys by registered post. They now have the balance from the without money for the damage from tennants deposit and have not paid it over to me. I will be pursuing via small claims as well as the Property Ombudsman.
Landlord
12th Sep 2025 (6 mo. ago)
J Emwinghare
Yes the job has been completed, thank you for your help. I appreciate how quickly you handled it. If anything comes up again, I’ll be in touch.
Ayomide was really helpful and professional in sorting out my water heater issue. Communication was clear and the job was completed smoothly. Thanks again, Ayomide!
8th Sep 2025 (6 mo. ago)
hafsa
Jess dealt with my tenancy in a professional manner. issues were resolved promptly and efficiently and i am happy with the service provided
thank you for your support jess, you’re a credit to the company! ????
Tenant
4th Sep 2025 (6 mo. ago)
S Hayz
Disgusting, unethical company who withhold part of deposits when apartment was deep cleaned and immaculate to simply make money out of vulnerable people. Avoid at all costs to avoid being ripped off.
3rd Sep 2025 (6 mo. ago)
Y ZHI
Purchased my first overseas property in the UK. Thanks to Julia D for all the hard work and effort managing it over the past 10 months. Smooth conversation as always and very quick and accurate on the responses too. Great stuff
Buyer
3rd Sep 2025 (6 mo. ago)
Tony
This company is an absolute joke. The so-called “management” is chaotic, immature, and completely unprofessional – it honestly feels like the place is being run by children with no clue how to deal with tenants or real issues.
They fined me for parking charges, then admitted it was their own fault, but instead of owning up and fixing it they tried to take the money back by calling it “withheld rent.” That’s not just unfair – it’s exploitative and dishonest.
The property itself was a nightmare. It was full of constant parties, groups smoking weed and drinking in the building, making the place unsafe and unbearable to live in. Complaints to management achieved nothing. They simply do not care about tenants’ wellbeing or safety.
X1 is one of the worst property companies I’ve ever had to deal with. They’re greedy, incompetent, and totally out of their depth. If you value your money, sanity, or safety, stay far away from X1.
Tenant
1st Sep 2025 (6 mo. ago)
M Battulga
I would like to thank Jodie, Rosalyn and Jade for their efforts in securing my flat! 3 absolute stars.
Communication between all three has been superb, very friendly and understanding.
Jodie from the start helped me find the exact flat that met my needs, even during the busy summer period she took the time to help me.
Rosalyn was very efficient in her communication with sending my offer to the landlord, made sure i knew exactly where i was up to.
Finally Jade has been extremely helpful with her communication with the landlord and helping me secure the flat!
Highly recommend all 3!
Tenant
28th Aug 2025 (6 mo. ago)
R Jones
Zac was very helpful in assisting with our virtual viewing due to prior commitments, great correspondence & would definitely recommend!
28th Aug 2025 (6 mo. ago)
M Mc
X1 letting review - 0 stars honestly.
The worst place I’ve ever lived! would not recommend living at X1. Throughout my tenancy there were constant maintenance issues that were never properly addressed, including persistent leaks in the building and car park gates that were regularly left unlocked, compromising security. Parcels left on desks for anyone to steal. Despite paying for facilities, parking spaces were always unavailable, and the area around the bins and car park were infested with rats. The lifts were always broken and they took no responsibility for anything! All the staff are incompetent and poor communicators. They also tried to charge over £1000 of fees when moving which after months of disputing with the deposit scheme came down to next to nothing!
Anna Sutton - terrible management overall believe she has now left, thank God
Jewel Gutierrez - needs retraining, poor comprehension skills and constantly inputting data wrong
Matt - extremely rude & unprofessional over the phone! never sends over anything discussed.
Arslan M - completed my check out report and claimed we were responsible for things already damaged in the flat!
All without proper evidence, making the process stressful and unfair. Overall, the management showed consistent negligence and a lack of care for residents.
Be cautious when living here, you will ultimately regret it, I promise you.
Tenant
28th Aug 2025 (6 mo. ago)
M Golden
Anna Sutton has helped massively during the summer regarding my move in. Going into my final year of university I have received an insane amount of reassurance and help from Anna. Couldn’t thank her enough for her help!
Tenant
27th Aug 2025 (6 mo. ago)
J Gradwell
This is not an exhaustive account of issues I experienced with X1. Benefits of living in the Saltra development (Salford) via X1 Lettings were that the grounds were well-maintained and when my washing machine died a replacement was quickly arranged. Otherwise: I was granted permission to have a pet, it was written into my contract. I paid £25 per month for 6 years to have a pet with permission. After 5.5 years the building management company told me pets were not allowed and my contract would not be renewed in Spring 2025, so I had to move house unplanned when my dog was elderly and unwell. (In total I paid ~£1,700 in fees for a pet that was never permitted and there was no clarity on what that money was actually going towards.) X1 said they would issue a Section 21 to ensure I would move out, but would not let me leave early (then forgot to issue the notice). The ground floor external door broke in November 2019 and wasn't fixed for at least 2 years. There were ongoing numerous thefts from the post area, including my medications during Covid. Once when the lift broke down a young couple's baby buggy was stolen. The building's fire alarm was faulty and throughout my 6 years would sound at least monthly - often in the middle of the night. The fire service frequently came out. X1 flip-flopped between an evacuation policy and stay-put policy, though both eventually were ignored by most residents due to the frequency of false alarms. I had two upheld ombudsman complaints during my time in the Saltra development. Staff turnover at X1 is high, communication is poor and non-empathetic, and became borderline vexatious. I was a great tenant and did everything properly when I moved out, including a professional apartment/carpet/oven clean. X1 later demanded £778 in redecoration and other fees from me after a 6 year tenancy (including £60 for a 'toilet seat retighten' - another reviewer mentions this, clearly a consistent strategy from X1). I challenged the charges as reasonable wear and tear. X1 did not respond to my challenge and I had to pay £60 for an independent adjudication. X1 took a month to contribute to the process and after many weeks of anxiety, the adjudication service awarded £0.00 to X1 and refunded my £60, finding that the charges were unreasonable. X1 has caused me ongoing and mounting distress and anxiety over many years and attempted to coerce me into paying £778 unfairly upon move-out. In my experience they are the worst kind of bullies acting on behalf of landlords who do not care at all about tenant wellbeing or welfare and care only about maximising profit at any cost. It is the worst experience I've had from an agency in decades of renting. I strongly recommend you avoid X1 Lettings, but if you don't, be very careful about your check-in inventory (make additions as necessary), keep good records of any issues, go to the property ombudsman promptly if you need to, attend the check-out inspection, take lots of photos, and challenge any fees upon move-out
Tenant
27th Aug 2025 (6 mo. ago)
E Harrison-payne
This review is solely for Zac who did viewings on X1 The Plaza with me.
He was absolutely fantastic help with the viewings and went out of his way to provide us with additional videos and information when we couldn’t make viewings in person.
He was a really nice guy and his replies were quick. X1’s communication as a whole is poor but he was the one contact we could rely on when we needed it. Thanks for your help Zac, you are a big asset to X1!
26th Aug 2025 (6 mo. ago)
samsam
Absolutely ridiculous service. The agents don’t give a damn about their job. Coming all the way from Reading to view 2 places in Manchester, the first one doesn’t look anything like the pictures, it looks like a crime scene, and you can tell the agent just hates his job and can’t wait for you to leave asap. To my surprise the second one is actually decent. Asked the agent if we can move in before 28 Aug (essential) and he said yes, so we sent our form to rent that place. Turns out the property is not available till Sep. Called them and they never answer the phone call, their reply to emails are as slow as you can possibly imagine. And just before we agree on signing the contract and move in by Sep, the agent suddenly emailed us that they are increasing the rent for the property. I am speechless. Honestly if I can give 0 stars I would.
20th Aug 2025 (6 mo. ago)
A Isinwa
Theo was really helpful over the phone with my maintenance questions. it was a calm and pleasant conversation. Definitely Recommend!
20th Aug 2025 (6 mo. ago)
Natalia
Avoid
Do not bother renting with this company they are incompetent. The biggest mistake I’ve ever made was rent from them.
From the very start it was a nightmare - getting keys ect move was a delay not so bad it happens - I viewed an apartment on the 5th floor so bear this in mind. I finally get my keys go to the apartment to move in and security asks for my door number and says I’m on floor 3, which of course confused me as I didn’t view a apartment on floor 3. Got to the apartment it was a mess, stained walls, damp on walls, food still in the sink and sides, broken wardrobe, stained mattress, and plenty of other things wrong with the apartment. Immediately emailed with all my concerns to which they did sort out the apartment but not all.. they never addressed the fact I moved into a complete different apartment and never mentioned during the process that this is something that happens.
Living there was a nightmare as well you could only collect parcels after a certain time. Then they got new security which was never there so you had to constantly text them and get them to come to the room so you could collect your parcels. There was constant power outages and hot water would be gone all the time where you never had a point of contact to go to about and never got emails about it, I asked for compensation for this but they ignored very email.
I finally had enough of the experience and decided to write a complaint to the complaints team and they never got back to me I gave up chasing them after 2 months of no response.
The moving out process isn’t easy either they have tried to charge me for things that were already damaged before I got there I have obviously disputed this and have evidence and waiting for them to respond to that. I also have an email confirming what my last month rent payment should be and this is person confirmed this with a finance team and now I’m getting constant emails from credit control telling me I’m in areas.
Honestly avoid this company they only speak to you when it’s convenient for them, never solve any issues or address any of your concerns. There is so much more to say but just avoid it.
Tenant
20th Aug 2025 (6 mo. ago)
M Iqbal
5 stars for the service provided by Anna, she is very lovely and quick to help with any issues I had
19th Aug 2025 (6 mo. ago)
T Godden
Leaving a review specifically for Cienna who helped to very quickly get my window handle fixed as I could not open the window in my bedroom. I spoke to Cienna and a locksmith was out to fix it on a Friday night. Cienna was lovely and helpful over the phone and made sure my issue was resolved promptly. Cienna is most helpful member of staff I have ever spoken to at X1.
Tenant
15th Aug 2025 (7 mo. ago)
R Hooson
Service is fabulous!!
15th Aug 2025 (7 mo. ago)
A Lahraoui
The 5 star review is for Theo & the maintenance man only, first person I’ve spoke to an x1 who’s been helpful and friendly on the phone and I’ve been renting from this letting agency for 2 years. Issue was taken seriously and fixed within a suitable time frame. Very much appreciated thank you :)
Tenant
15th Aug 2025 (7 mo. ago)
M Poole
All of my emails have been ignored since arriving, we sent a large complaint email which was promised a reply by July 24th and we are still awaiting a response. They did not sort out my parking allocation even though I was sent a confirmation email. I do not have a single positive thing to say of X1. We have had a broken sofa since the day we moved in which has only now been addressed after 2.5 months. Absolutely disgraceful. I also had to cut my own keys after being given the wrong keys and didn’t get refunded for over three weeks.
Tenant
14th Aug 2025 (7 mo. ago)
O Ohenhen
The service received from X1 Sales and Lettings , with a special mention to Anna Sutton , has been not only consistent, but effective . All interactions with Anna were efficient , explanatory and knowledgeable.
In addition, Gabriella, also part of the team at X1, was exceptional , particularly with the viewing process and emphasising what makes X1 Sales and Lettings , one of the best student accommodation providers around Great Manchester.
Sam.O
14th Aug 2025 (7 mo. ago)
F Kaleta
Dealing with the letting team, eg getting w contract, was challenging as they were clearly overworked and did not respond to emails etc.
I have so far had a positive experience as a tenant; particularly of the maintenance system - Theo has been very helpful with sorting out repairs in my flat.
Tenant
13th Aug 2025 (7 mo. ago)
E S-M
we’ve just been accepted a place, had loads of questions and Rosalyn has been SO helpful and answered our questions so well. thank you loads
Tenant
13th Aug 2025 (7 mo. ago)
A Shonibare
I’ve had an absolutely fantastic experience with TJ as my letting agent. From start to finish, TJ has been professional, responsive, and genuinely caring about finding the right property for me. Communication has been prompt and clear at every stage, and any questions I had were answered quickly and thoroughly.
Tenant
13th Aug 2025 (7 mo. ago)
H X
Cienna was so helpful with our maintenance issue,
She communicated every step with us and I couldn’t have asked for more.
Definitely the best member of staff I’ve spoken to regarding a maintenance problem and got straight onto the problem without any delays.
Going to recommend everyone in my building asks for her going forward.
Thankyou so much!!
12th Aug 2025 (7 mo. ago)
F SR
This review is SOLELY for Dee in Tenancy Care. She’s been absolutely fantastic with every issue I’ve had recently and I firmly believe she’s the reason that X1 is still operating. Fantastic customer service and very timely replies, unlike everyone else I have dealt with at X1. She either needs a promotion, a raise or both. Thank you so much Dee!
Tenant
12th Aug 2025 (7 mo. ago)
S Hill
Maintenance issues always sorted quickly.
In particular Cienna is really helpful and gets anything we ask done promptly!
11th Aug 2025 (7 mo. ago)
A Lanning
I’ve been renting my apartment through X1 for a few months and I’ve been really impressed with the service.
Since moving in, I’ve had a couple of issues, but Craig has handled them quickly and efficiently. He’s always friendly and makes the whole process stress-free.
It’s reassuring to know that if anything comes up, it will be dealt with promptly and with a smile. Would definitely recommend!
Tenant
10th Aug 2025 (7 mo. ago)
Marc
I was a tenant at an X1 property in Salford Quays, and my overall experience was extremely disappointing. The apartment, while looking modern and stylish at first glance, is essentially built like a showroom, designed for appearance rather than durability. From the very start of my tenancy, I faced constant problems with both the facilities and the property itself. Considering the building is relatively new, it’s alarming how quickly these issues appeared. It makes me wonder what it will be like in a few years when repairs are likely needed almost every week.
The end-of-tenancy process has been just as frustrating. These apartments seem intentionally built in a way that allows management to justify unreasonable deductions from tenants’ deposits for minor wear and tear. To make matters worse, I am still waiting for the return of my parking deposit, despite my tenancy ending weeks ago. I have called, emailed, and followed up multiple times, yet no one has gotten back to me.
Communication with management throughout my tenancy was poor. Whenever I reached out for help or to report a problem, I was often told that the person I had contacted did not actually work for the company, which made the whole process unnecessarily stressful and time-consuming.
Overall, my experience with X1 in Salford Quays was marked by poor build quality, recurring maintenance issues, unhelpful management, and a lack of accountability even when it comes to returning money that rightfully belongs to tenants. I would strongly caution anyone considering renting from them to think twice and be fully aware of these problems before committing.
Tenant
10th Aug 2025 (7 mo. ago)
M Bailey
My moving in experience with X1 was unnecessarily difficult, I have never had an experience like this when moving into a rented place!
The main thing was the lack of communication and responses from the team. We were making a big move from London to Manchester so wanted things to be clear and easy but it was far from that.
Upon sending the holding deposit, we did not receive acknowledgement of this payment for a few days. We went through the referencing checks and then we were kind of indirectly told they were fine and the flat was ours? No congratulations or confirmation just an email asking for us to send them money etc.
In this email the tenant names were incorrect (no attention to detail at all). We sent the deposit and first months rent, and then had to email over 5 times to chase confirmation and ask that the details of the tenancy aren’t under the wrong names. They had received almost £2000 which is extremely unprofessional and unfair after sending a large amount of money.
Throughout the week leading up to the move, emails were constantly unanswered and the tenancy care managers ignored my calls to the office, to the point I had to call another team and ask them to go to the correct teams desk and ask them to answer the phone.
I sympathize with the employees of X1, I believe they haven’t had adequate training and I have heard the turn over rate is extremely high, which explains the lack of knowledge and lack of time to get back to me. I felt that everyone I spoke to wasn’t actually sure of themselves or the answers they were giving me. People are paying a lot of money and deserve a satisfactory service, in which X1 do not provide.
Tenant
10th Aug 2025 (7 mo. ago)
A Olanrewaju
I spoke to one of the Staff, Dirisu on the phone when I made enquiry about getting a flat. He was professional and provided me with necessary information.
7th Aug 2025 (7 mo. ago)
D Martins
I’ve had a great experience with Cienna she’s been incredibly helpful in sorting out any issues I’ve had with my flat. Always friendly, responsive, and professional both over the phone and online. It’s been reassuring to know I can count on her support whenever something comes up. Thank you, Cienna!
Tenant
7th Aug 2025 (7 mo. ago)
D plays
Some of the worst customer service that exists. Left on hold for over 10 minutes and when calling in to enquire about any rental properties I cannot even connect to an agent. The phone rings for over 10 minutes which points to the question: how is there no one to even pick up the phone in that time. Even when I email, they send a generic email that doesn't answer my questions or even relate to the email I had sent. When I miss their call they ask for me to call back but never pick up the phone. Some of the worst service I can image. I would give 0 stars if I could. I don't know how they even run as a company.
Tenant
7th Aug 2025 (7 mo. ago)
C Smith
They were great - very good, TJ was very helpful with my viewing.
7th Aug 2025 (7 mo. ago)
F Baby
Always read reviews, hardly write them but felt I had to on this occasion to share our experience of Cienna in the Salford office. Cienna has been assisting my daughter to find accommodation. Daughter was naturally anxious about moving to a new area but Cienna was so attentive and professional. Nothing was too much trouble for her and she made the whole experience so seamless. Thank you so much! Amazing service!
7th Aug 2025 (7 mo. ago)
Z Rose
Probably the most slowest people to get in contact with.
Spelt 30 minutes on hold
Takes weeks to reply on email
Getting shown the apartments and they state that they are in ????
There is no one at the reception - lies about having 24/7 concierge.
Phone calls are terrible, if you are lucky enough to get through. The customer service team are dreadful and rude.
6th Aug 2025 (7 mo. ago)
J LK
Poor communication. Didn’t show up without any explanation.
5th Aug 2025 (7 mo. ago)
Daniel
FIGHT THE DEPOSIT DEDUCTIONS!
The apartments are shoddy, unclean with poor quality furniture.
You'll be shown different apartments to the one you want, they'll get admin wrong and will not respond to you. No accountability.
The common spaces are filthy and not cared for.
Upon gladly leaving the apartment, I was deducted nearly £300! For painting the ceiling (of all places), walls (which could be reasonable but I cleaned it very well and treated it like a home, so no. Just greed from landlord here) and removal of items.
Bearing in mind a leak that happened during my time there that they took ages to fix and warped the skirting and the unclean condition of the flat upon moving in, I was obviously annoyed. I emailed X1, no response. I had to go through dispute resolution. Moved out in may, got my dispute response recently.
I simply sent the condition report before and after and pictures of the cleaning job I did which showed only a better condition upon leaving but they still tried to charge. Additionally, item removal was for an item that was obviously there in the move in report. The pictures on their move out report where blurry like someone is running around talking them.
I got all the deposit back of course but they made it very difficult. They should be fined for trying to deduct the deposit when they're in a position of power. It's pure greed.
Point is, horrible non responsive, greedy company. Their places may be a tad cheaper but you'll pay for that in quality of product and service.
Some Advise if you are to move in.. take pictures before and after cos they will try and get your deposit and set expectations low.
Tenant
5th Aug 2025 (7 mo. ago)
Louisa
Nobody NEVER answer to the phone. It has been days I am calling for a viewing...nobody bother to pick up the phone!
1st Aug 2025 (7 mo. ago)
L D-H
DO NOT RENT FROM THIS AGENCY!!
My daughter had kept the flat she rented with X1 Sales & Lettings absolutely immaculate. It was spotless when she left, she even touched up bits of paintwork with some fresh paint & yet they still kept £600 of her deposit for “cleaning”.
In my opinion this is fraudulent so please be very wary of renting from these people.There are lots of highly reputable rental agencies in Manchester, do not under any circumstances be tempted to use this company.
Tenant
31st Jul 2025 (7 mo. ago)
Winter
It's a great experience with Julia Drayton work with me. She is always prompt to communicate & effective in handling matters from complicated to bits and pieces. Herewith I sincerely wish her every success in her coming career days!
31st Jul 2025 (7 mo. ago)
J Heaton
Absolutely the worst letting agents I have ever used. Don’t have a clue what they are doing. Make everything difficult the minute from moving in and tried to take money out of deposit for things that weren’t us at the end of our tenancy, luckily we got most of it. Don’t use them if you can avoid it they aren’t worth the hassle.
Landlord
30th Jul 2025 (7 mo. ago)
M Sheriff
I had a great experience Ayomide was incredibly helpful and professional throughout. Their support made a real difference, and I truly appreciated the personal attention and dedication. I highly recommend Ayomide and would be happy to work with them again. Thank you for your outstanding service
29th Jul 2025 (7 mo. ago)
F rahim
Jess was very kind and helpful and made our move very convenient !!! amazing property manager !!
29th Jul 2025 (7 mo. ago)
L Sevin
The most awful company to exist.
The way they treat their tenants and leave them in shambolic conditions for months at a time is horrific. My partner is currently pursuing a person injury and housing disrepair claim against them. I hope this company is ashamed of themselves.
Tenant
28th Jul 2025 (7 mo. ago)
B Ahmed
Utterly shambolic experience. Avoid at all costs. If you value your time, money, and sanity — steer far clear of this letting agency.
-At my viewing, I was told parking was being reduced from £80 to £50/month as an incentive. Great, right? Wrong. When it came time to move in, suddenly there were no £50 spots available — only £80 ones. They claimed these were “different spaces,” which was never explained before. Classic bait-and-switch.
-They then offered me a £50 space “next door,” except it was THREE buildings down. And to top it off, the fob they gave me didn’t even open the correct building for the space. When I questioned this, they said it was fine and that any parking tickets would be cancelled. Spoiler: they weren’t.
-I arrived late one night to move in, only to discover the gate code they gave me was completely outdated. A resident let me in and told me the code had changed months ago. Just another example of their total lack of organisation, completely unacceptable.
-After all that, I reluctantly agreed to the £80 parking spot at my building. But then they refused to give me the fob until I’d paid the deposit and signed the contract — a contract they hadn’t even sent me! They claimed parking wouldn't “commence” without it, but never once mentioned that any parking tickets would suddenly become non-cancellable.
-Despite them finally sending deposit info on 4th July at 2pm and asking for a reply by the 7th (which I gave), they sent the actual contract on the 7th. Due to a family emergency I didn’t get to review until the 11th. I asked a question, signed on the 14th — all documented. I got a parking ticket on the 5th, before they even gave me the contract, and now they’re refusing to cancel it. They’re claiming I caused the delay, ignoring the fact that they hadn’t even provided the deposit link until the afternoon of the 4th.
This agency is a circus of miscommunication, half-truths, and dismissive attitudes.
Rent elsewhere. Seriously.
28th Jul 2025 (7 mo. ago)
Maria
My experience with X1 Management was extremely disappointing. They advertise 24/7 security, but in reality, it’s only from 7pm to 7am, making it incredibly difficult to receive parcels during the day. The overall management of the buildings was shocking — maintenance issues were often ignored or handled very slowly, and the flat never felt like a proper home.
On top of that, after moving out, we were hit with unexpected charges of over £300 for things like a light clean, mattress cleaning, tightening a toilet seat, and oven cleaning. None of these costs were clearly communicated before or during our tenancy, which felt unfair and misleading. Communication throughout was slow and unhelpful, leaving us stressed and frustrated. I would strongly advise against using X1 Management if you want a professional and transparent property management service.
Tenant
28th Jul 2025 (7 mo. ago)
M Whittle
Rosalyn was very helpful and gave prompt responses. Thanks very much!
27th Jul 2025 (7 mo. ago)
L Boulton
Really frustrated!! My partner went to do a viewing for a property at the Michigan Point Towers and was turned away as they had lost the keys. I initially didn’t mind as accidents happen.
For one month I have regularly contacted the X1 sales and lettings line (to the point where the representative recognises my name/number and is EXTREMELY helpful always) and have been told a range of excuses from one of the lettings team.
I have been told their manager is getting the key and dropping it off in the first weeks, then I was told it’s on its way to them, then I was told the tenants are on holiday so they can’t cut a key? In 5 weeks I have been basically begging for this property and now I have given up.
This is truly disappointing! I understand demand is high and I’m sure you receive many calls from unhappy people etc. I’m not a Karen, I’m not shouting and screaming and going crazy, I just want some answers and to be treated fairly. Is that too much to ask?
26th Jul 2025 (7 mo. ago)
L JAFRI
I’m currently renting a flat through X1 and am very pleased with the team.
One of the best things so far is how urgently and efficiently they help sort repairs.
Recently a repair was overseen by Theophilus Dirisu. He was extremely helpful throughout the process. He was polite and quick to respond to all my queries and requests regarding the repair, also ensuring the work is completed to a good standard.
Thank you again Theo for making the whole process stress free.
Laila J
Tenant
25th Jul 2025 (7 mo. ago)
S Smith
I’ve had 2 viewings with TJ so far and after many different viewings wouk different agencies. I can say TJ is the best. He’s always made me feel comfortable, he’s really nice to talk to. TJ is a 5 star man
24th Jul 2025 (7 mo. ago)
S MH
Shuaib Was really helpful helping with our maintenance and really friendly!
23rd Jul 2025 (7 mo. ago)
S Foo
I had a great experience working with Andrew Crowe, the Senior Account Manager at X1 Sales & Lettings. He was professional, attentive, and genuinely helpful throughout the entire letting process. It was a pleasure having him as my letting agent—I especially appreciated his clear communication and prompt follow-up. I’d gladly recommend Andrew to anyone looking for a smooth and supportive property rental experience. Thanks again, Andrew!
Tenant
22nd Jul 2025 (7 mo. ago)
V Valsan
Shuaib Hussain - our property manager was quick to respond on our issue with the toilets and got the approval from the landlord and got it fix. X1 doing a great job overall with the issues raised and providing a quick resolution.
Tenant
22nd Jul 2025 (7 mo. ago)
Ziad
Ayomide has been excellent from start to finish. Very helpful
22nd Jul 2025 (7 mo. ago)
S Gurung
Ayomide has always been helpful with any issues with the flat. She is always very prompt and gets things done quickly.
Tenant
22nd Jul 2025 (7 mo. ago)
S chopra
Had a very good experience with Ayomide regarding the service request raised for my apartment. My concern was promptly looked into and I was constantly in touch with Ayomide until the issue was resolved. Ayomide has been very helpful and supportive throughout the process.
Tenant
21st Jul 2025 (7 mo. ago)
N Harris
Do not rent from X1. If I could leave a 0 star review then I would. I have rented in many places around the world and have never experienced anything like this company or building. I should have known from the viewing when they showed me a different apartment than I wanted to see, then sent me a different contract and ended up getting an apartment I’d never even viewed. When I got the keys and went in the apartment had thick black hairs around the place, fingernails on the floor, mould in the shower and toilet and gum stuck under the bed. The bed frame was broken and wobbly and mattress sunken in the middle. I emailed and they wouldn’t replace anything. Furniture had chips and marks in it. The “facilities” are always damaged too, Laundry room smells and the machines are full of mould and hair and lint all the time. The gym is small and half the equipment is damaged. There was a leak at one point in my apartment and getting them to do anything was almost impossible. Mould started growing up the walls. Eventually a “tradesman” came in flip flops and some tools in a Sainsbury’s bag and just painted over the mould with a different colour to the wall and got it on the floor and front door too with no care. The building is very loud, people constantly partying and smoking weed. Litter constantly in the lifts and entry way. Upon moving out they are trying to take some of my deposit for removing items that are clearly already there in the condition report and to repaint the mouldy wall they damaged in the first place along with silly charges like repainting the whole ceiling. This company won’t respond to my emails and all they care about is making money and providing the bare minimum.
Tenant
17th Jul 2025 (8 mo. ago)
E Sahbaz
Worst lettings agency I have ever come across. I went for a viewing all the way in April and we put our holding deposit down. Then, they put the dates on our contract wrong and asked us to pay more of our deposit but we refused until the dates were fixed, which they said they couldn’t do until June. By the time June came, they were taking days and weeks to reply to emails, sometimes even completely ignoring us, threatening to put the property back on the market because we hadn’t replied to an email that hadn’t even been sent and just an overall lack of communication across the whole team. In the end, we got told that there was an issue with our references but X1 refused to tell us the reason, nor did they care about helping us to fix it, and they went through with another application even though they had our holding deposit. It’s now clear that they just wanted to waste our time and clearly took advantage of us as students. Long story short: don’t bother with X1 unless you want to risk ending up homeless.
Tenant
16th Jul 2025 (8 mo. ago)
W Jamie
We changed our car during the time we were renting the flat and the car park, and during that time we received a ticket, we made a point of going to the property's office, and the X1 property said that they would take care of the ticket for us, but it turns out that recently we actually received a hefty ticket from a debt collection agency. Including home maintenance issues, no one has been coming to deal with them and I don't know what the hell is going on?
Tenant
13th Jul 2025 (8 mo. ago)
K Tare-otu
Very good quick fix to a kitchen issue during my stay. Ayomide, took my complaint, he was responsive and up to speed.
Tenant
12th Jul 2025 (8 mo. ago)
M Kannan
I really appreciate Ayomide’s prompt and efficient support in resolving issues at the property. I’ve had around three different problems in the apartment, and each one was taken care of within a month. It’s been reassuring to have someone so responsive and dependable. Thank you again, Ayomide!
Tenant
11th Jul 2025 (8 mo. ago)
M Ndokwo
Amazing services and great response times from agents like Ayomide who help you when you need.
10th Jul 2025 (8 mo. ago)
S Ohenhen
Great service and assistance by Gabriella.
Very thoughtful and informative.
10th Jul 2025 (8 mo. ago)
E Us
Theo is always a great help! Swift and helpful.
10th Jul 2025 (8 mo. ago)
S Bakun
I am sincerely grateful to Jewel for handling my tenancy renewal. Everything was completed successfully, and I truly appreciate the support provided throughout the process. Thank you again for your assistance.
Tenant
9th Jul 2025 (8 mo. ago)
Ioana
TJ has been very helpful today and answered to all of my questions.
8th Jul 2025 (8 mo. ago)
M Beloborodova
Very stressful, long time to answer, unnecessary expenses due to the agency
Before we moved in, we paid the holding fee and were told that referencing will take 2 weeks (they outsource referencing to a different company). During the first week "Tenancy Care" person connected to us ignored our emails and calls, after it was chaotic 3 days where we had to provide all the docs, could have been more relaxed if they did not waste a week before.
The referencing agency they use is awful, every time you call you get connected to a different customer service person, they all give different information about the status of your application, ie one person told us that everything was ready, then 2 days later we find out that half of our application is in review.
The proposed move-in date was 1 day after the previous tenants moved out, we were not notified of that - had to spend 4 days in AirBnB and hire a second moving van - during the wait supposedly they were doing maintenance in the apartment, when we moved in a few things were broken, so we don't know what exactly were they fixing.
Tenant
6th Jul 2025 (8 mo. ago)
D Zhou
Extremely UNPROFESSIONAL and RACIST, took me 15mins to book a viewing, the person who answered the phone call didn’t even know which property is available. My partner went for the viewing, he’s born and raised in this country, but the person who showed him around asked him where are you really from after he told him he’s from Birmingham, and he kept asking racist questions such as do you watch anime and commenting his name, which make my partner very uncomfortable. What’s worse is that he didn’t let my partner leave until he put down a good review. HORRENDOUS experience!! Update: No one got back at us after my partner wrote a complaint email, after they claimed that “appropriate action will follow” under my Google review.
2nd Jul 2025 (8 mo. ago)
M Steel
Avoid at all costs – deposit mishandled and ignored for months
Easily the worst letting agency I’ve dealt with.
Customer service is non-existent, and getting in touch with anyone is virtually impossible. Staff are rude, unhelpful, and constantly changing — the turnover is insane, and no one takes ownership of anything. There’s zero accountability, no professionalism, and their processes are completely unethical and disorganised. You get passed around endlessly with no resolution. Avoid at all costs.
Tenant
29th Jun 2025 (8 mo. ago)
S koduru
I had a very disappointing experience with the agents while trying to enquire about a property in Liverpool. Despite multiple follow-ups, I received delayed responses. Eventually, a viewing was arranged, but no one showed up on the day. I waited for over 40 minutes, and when I called, I was informed the viewing had been cancelled—without any prior notification via email or phone.
When I contacted the manager, I was told that there was no record of the scheduled viewing, which was extremely frustrating and unprofessional. Overall, this has been a very poor experience, and I would strongly advise against contacting this agency, particularly for properties in the Liverpool area.
27th Jun 2025 (8 mo. ago)
S Shahid
I would like to mention great team of X1 fixnflo maintenance who always give a prompt response and help to get the things fixed. I’m a tenant more than a year, and whenever I got a problem, it was addressed responsibly and effectively. I would like to thank Theo, who has recently helped me get jobs done in almost no time and I was impressed that he followed me even if I forgot to get in touch. Thanks Theo.
Great work X1 Fix n Flo
Tenant
26th Jun 2025 (8 mo. ago)
B A.E.
I’ll like to say a very big THANK YOU TO TJ.
I approached him randomly if there’s any property available and from that moment, he made sure to find me something that I wouldn’t only like, but also will fit within my budget.
He was swift. He was nice. He has an excellent communication skill. He was friendly. He was professional. His salesmanship is highly admirable. He also saw that he was able to arrange me a viewing early.
Thank you TJ for your effort. :)
26th Jun 2025 (8 mo. ago)
D Pawar
We had great experience renting property from X1, we had interaction with TJ. He is really helpful, patient with all the questions, really appreciate that.
Tenant
25th Jun 2025 (8 mo. ago)
T _
Amazing service and very helpful
25th Jun 2025 (8 mo. ago)
I Chan
Excellent Service and Fast Response!
I had a great experience with this company. From the start, their team was quick to respond to my inquiries and made the entire process smooth and stress-free. They were professional, efficient, and clearly committed to providing high-quality service. Everything was handled promptly, and the results exceeded my expectations. I truly appreciate their dedication and attention to detail.
25th Jun 2025 (8 mo. ago)
N Jacob
Jodie was absolutely superb! Showed us a range of rooms and the gym, cinema and the private dining! She was also lovely. Thank you X1, can't wait to move in :))
Tenant
24th Jun 2025 (8 mo. ago)
Z Uykan
Thanks for your high-quality and professional services. Very friendly personnel. Highly recommended.
24th Jun 2025 (8 mo. ago)
E Coniah
I am a tenant at Town Hall. The support and contact from Theo Dirisu at X1 has been excellent when it comes to resolving my maintenance issues.
Tenant
23rd Jun 2025 (8 mo. ago)
O COOKE
Since moving in, X1 Sales have consistently failed to communicate. Emails go unanswered, phone calls don’t get you anywhere, and it’s near impossible to speak to someone who can actually help. I’ve tried multiple times to get in touch about extending my tenancy - no response. For something so important, it’s shocking how little care or urgency they show. Tenants deserve basic communication, and X1 don’t even provide that.
Would not recommend based on my experience.
Tenant
23rd Jun 2025 (8 mo. ago)
L Watts
I have never once had to deal with such rude staff members , terrible moving in conditions including being given the wrong flat and to basically deal with it or move out ( that wasn’t an option ) it’s now been 2 weeks nothings been resolved and I need action from someone higher in the company or I will be taking it further. If I could give zero stars I would. No communication is given with the office not answer calls or emails and a mountain of fines coming through and no one to help us navigate this difficult time. I want to be put into contact with someone higher or I will be taking legal action.
Tenant
21st Jun 2025 (8 mo. ago)
E Arshad
Nice apartment, Matt from the Tenancy Care team is very helpful and efficient. Had a very bad experience with other team members, but when Matt jumped in, every problem was solved in a timely manner. Big thumbs up for Matt Edward.
20th Jun 2025 (8 mo. ago)
R azilli
Terrible agency, everything is delayed! Nothing is done properly. Moving from one x1 property to another and they messed up everything. People moving in to the house before the new place was ready, the new place is ready they’re just delaying. Worst agency operation I’ve ever seen.
19th Jun 2025 (8 mo. ago)
L Bull
Awful, shambolic. Took my deposit, and then less than a month before moving, they said i could not move in as the tenant decided to stay, even though they said they had agreed to leave / move. terrible
Tenant
19th Jun 2025 (8 mo. ago)
C Orlunda
Moved in since Oct 2024 and I’ve had the best experience with any maintenance repair in my apartment so quickly and super smooth process. Thanks to Shuaib and the maintenance team for dealing with my recent heater issue on time without any hassle.
Tenant
18th Jun 2025 (8 mo. ago)
P Tang
I would like to express my appreciation for Julia Drayton. Since I bought the X1 unit and rented it out, she has been very helpful to me. Almost every time I need assistance with matters related to the unit, she is happy to respond and arrange things quickly for me. I hope she can continue to serve everyone with this sincere heart.
Landlord
18th Jun 2025 (9 mo. ago)
D Mounkala
I’m not usually one to write reviews, but I felt compelled to share my genuine, heartfelt experience with Matt at X1 Sales and Lettings Manchester.
Thank you so much for turning what could have been an incredibly stressful situation into an absolute breeze. I was dealing with a lot of anxiety ahead of moving out of my studio apartment. I had only been there for three to four months and wasn’t entirely sure how the process of ending my tenancy early would work. This led to me calling Matt multiple times a day (sometimes more than three — sorry Matt!) but every single time he handled my questions with the utmost care, professionalism, and most importantly, endless patience.
On top of that, Matt provided a reference for my new apartment with an incredibly quick turnaround, which I am so grateful for. X1 Sales and Lettings Manchester, please don’t take for granted exceptional colleagues like Matt, who consistently go above and beyond for tenants. He is an invaluable member of your team and truly deserves recognition for the outstanding service he provides every single day.
Thank you once again, Matt, for everything you’ve done for me over these past few weeks. It’s rare to come across someone who genuinely cares about the people they work with, and your kindness, understanding, and professionalism have made a lasting impression. If every letting agent was like Matt, moving home would be a far less stressful experience for everyone. I would not hesitate to recommend Matt (only) from X1 Sales and Lettings Manchester to anyone, purely based on the outstanding service I received. <3
Tenant
16th Jun 2025 (9 mo. ago)
J EZEH
I was struggling to get the property earlier largely due to miscommunication from a team member, but I got answers quicker and things done better when Kit took over the process. Overall, very helpful.
13th Jun 2025 (9 mo. ago)
R West
Quick explanation - moved in 06/24, had many issues that weren't addressed after reporting (a defect table, or mould on the seal in the bathroom shower for example).
They tried to raise the rent each time the contract ended (after six months by £50), the second time we rejected and moved out.
Now they are trying to charge us over £350, for wear and tear issues - including the mould on the seal in the shower, which we reported and wasn't addressed. Scuffs on a wall and paint on a scurtain board, that was damaged and visible on their own "evidence" photos, which dated back to a report from 06/2022, two years before we moved in.
Of course we are not paying for their incompetence!
On top of that the furniture was damaged by some pet and full of hair (probably a cat), although pets aren't allowed.
Altogether it must be the worst experience we had, with any agency, so it's a clear no-go from our side.
Tenant
13th Jun 2025 (9 mo. ago)
J Mcheleka
Easy and fast communication,
Thanks for the help Jodie
4th Jun 2025 (9 mo. ago)
R Jackson
Highly recommend my account manager Julia at the X1 Manchester office. She has looked after my properties for a number of years. Always quick to respond, super helpful and knowledge of the market.
Landlord
3rd Jun 2025 (9 mo. ago)
W Jobling
We went through Kit to get our property and we are in love with the place. He made the process so swift and and easy as possible. He also answered all the questions we had and was very knowledgeable about the property and the renting process.
Tenant
2nd Jun 2025 (9 mo. ago)
N Kap
I went for a viewing for one of the properties on Friday 30th May, and was greeted by Gabriella, who was amazing and very kind throughout the viewing, made me feel very welcome and was very helpful with information and showing me around, Left with no issues so 5/5 for customer service.
1st Jun 2025 (9 mo. ago)
A Yu
I have always had a positive experience with the Property Management team at X1. My Account Manager, Andrew Crowe is very professional and efficient, and he always ensures that I am promptly kept informed of all matters relating to my property. This was particularly appreciated when he successfully secured me with new tenants last year without the need for any void periods when the previous tenancy agreement ended earlier than expected.
I would certainly recommend the team at X1 for their professionalism, consistency and reliability in property management services to other landlords and tenants.
Landlord
1st Jun 2025 (9 mo. ago)
M AlKhowaildi
Helpful and responsive, Mitchell Jones especially is of great support.
28th May 2025 (9 mo. ago)
S Kirk
We'd like to thank Shannon from Tenancy Care for the support she gave my boyfriend Alfie during his application process. He initially had difficulty getting through to the lettings team, but she was there to guide us by answering all our questions both before paying the holding fee and throughout the application. Thanks to her support, Alfie’s move-in went smoothly. Despite some issues with the apartment, Shannon's support made all the difference, and we’re so grateful for her help.
Tenant
24th May 2025 (9 mo. ago)
M Fletcher
Honestly the worst letting agency I’ve ever been with, unsure why/how we were with them for 3 years. Constant staff turnover leading to issues not being resolved. Everyone in the building group chats just constantly having issues and share an equal dislike for X1. We had to get Manchester City Council and Shelter involved for one of the issues. So happy to not be with them anymore and would advise anyone thinking of signing a tenancy with them, to run a mile x
Tenant
24th May 2025 (9 mo. ago)
EllieSmith
IM NOT A TENANT.
I am leaving feedback on my tour around the space, the tour was from Gabriella who has been very helpful throughout my booking process.
The space has plenty of well kept communal areas including a gym and a room with pool tables and some outside areas.
The rooms I saw are nice, well kept and have big windows for plenty of light and air (standard studio)
I've been looking around a lot of studios in the area and this is the best for it price by far.
I'll update when I move in ????
21st May 2025 (9 mo. ago)
D R
I had a really smooth and hassle-free experience moving into my new home with X1 Sales and Lettings. The process was well-organized and straightforward. A special thanks to Ayo for her friendly and professional support—she was responsive, helpful, and made sure everything was in place for a seamless move. Really appreciated her assistance!
Tenant
19th May 2025 (9 mo. ago)
E R
A ‘meh’ experience. NEVER PICKS UP THE PHONE
Experienced a leaked from apartment above since September ‘24 and repairs were not made till March ‘25.
Many appointments were missed and were not amended and was very hard to get in contact with the team as well as the fact that I was passed around from building management to lettings for quite some time.
Tenant
19th May 2025 (9 mo. ago)
M Adeyemi
My experience with X1 has been fulfilling as they met my expectations, starting with its ambience and its readiness to resolve issues when they arise.
18th May 2025 (10 mo. ago)
C blakeman
nearly a year ago i lived with X1. all they brought to us was troubles, from allowing us to move into a flat that was being bought by a different property investor. Accident? maybe. But after signing a years tenancy agreement which THEY broke and they just throw it off as an accident. we got moved into a two bed flat, which we accepted, but only got at the same rent as our original one bed flat for one year, which didn’t allow us to continue a tenancy for a few years which was what we initially wanted with our flat as it would no longer be in our budget. They also made it out as they was doing us a favour, after giving us one week to move into the new flat only 3 weeks after moving into the first. It wasn’t a favour, you did just about the bare minimum, it was either take up a new tenancy with you or become homeless within a week. How does that sound like a favour? Me and my partner was both also working full time as we was on summer break from uni, working 45 hours a week and having a week to move out was impossible and had to lose some shifts so that we could move.
Months down the line, they was non stop harassing us about late payments, surprise surprise again this was an ‘accident’ on their half. They changed the tenancy agreement so that our rent payment date was different. Had we signed anything of the sort? absolutely not. Legal? probably not. Living with X1 i rang Citizens Advice so many times I might as well had them on speed dial so that we wouldn’t end up homeless. Each time they supported us, unlike our letting agency that was just willing to screw tenants over at any given moment. Might i add that when dealing with this situation the agent would threaten us by email, and i would ring up straight away. The receptionist or whoever picked up the phone would laugh at me down the phone and tell me he wasn’t there. How can an absolute joke of a company laugh at other people like that.
X1, if you think that a half hearted email to my partner who also wrote a review about you as an agency is enough then i’m afraid not, the stress living with you was unnecessary and fault of your company. When talking to people about what we went through, they question the legality of what we went through as tenants. Sending an email taking barely any accountability for what your company did and saying “we did our best to support you through the tenancy” when publicly responding back to her review is just purely insulting and a straight up lie. There is more to this review I could write however i could write forever, just wanted to warn future potential renters of what we went through. As a final year university student who was already struggling with stress, you guys really know how to add on to that stress.
The first few weeks of living there i would have given this agency 5* as the flat was lovely and perfect for us, don’t let the high reviews fool you if you’re considering renting with X1. That was before we knew about the awful agency X1 actually is. Can’t give it less than a star but if i could i would.
Tenant
18th May 2025 (10 mo. ago)
X Mullen-Cooper
Good service, solved the maintence issues with my flat
Tenant
16th May 2025 (10 mo. ago)
S Kipling
Had an issue with my washing machine in the flat and Shuaib was very helpful in getting this fixed with some troubleshooting tips
Tenant
15th May 2025 (10 mo. ago)
M Smith
Shuaib was a great help! I Had a issue with being provided the wrong postbox key, Shuaib resolved the issue quickly and was very understanding that I wasn't able to come and collect the key so went above and beyond to ensure the key was delivered to me promptly. Amazing asset to the X1 team, thanks again Shuaib (:
Tenant
15th May 2025 (10 mo. ago)
Ismail
Naomi, the manager took over £300 from my deposit for no justified reasons. Balcony something broke due to weather, on me. Dirty mattress prior, i used topper, still charged. Cleaning and oven cleaning over £100. Many things where X1 will need to cover for maintenance but they'll finesse tenants and make them liable.
Tenant
31st Oct 2024 (1 year ago)
J Griffith
Jess was so helpful! Fantastic service with X1 as usual.
31st Oct 2024 (1 year ago)
C Hollowell
Thanks for Jess for helping with my move in questions, very helpful and informative, a good experience with X1
31st Oct 2024 (1 year ago)
M S
I recently had the pleasure of working with Jessica at X1 Lettings, and I can't express enough how fantastic she was throughout my moving-in process. From our first interaction, Jessica was incredibly supportive and attentive to my needs.
On moving day, she went above and beyond to ensure everything went smoothly. She was there to answer all my questions, offered helpful advice, and made sure I had everything I needed. Her friendly demeanor and professionalism made what could have been a stressful day a seamless and enjoyable experience.
Jessica truly cares about her clients, and it shows in the way she handles every detail. I couldn’t have asked for a better person to guide me through this transition. Highly recommend her and X1 Lettings!
Tenant
31st Oct 2024 (1 year ago)
J Yan
Bruce Chan’s support was exceptional—I found exactly what I needed.
31st Oct 2024 (1 year ago)
D Cologne
Appreciative of Bruce Chan’s assistance—found everything I needed effortlessly.
31st Oct 2024 (1 year ago)
T Ngai
Bruce Chan’s service made all the difference, getting me precisely what I needed.
30th Oct 2024 (1 year ago)
J Vels
I had a fantastic experience with X1 Letting Agency! Jess Long was incredibly helpful throughout the process. She was attentive, knowledgeable, and always ready to answer my questions. From the initial inquiry to on going help, everything always runs smoothly. I highly recommend X1 and appreciate Jess’s outstanding support!
Landlord
28th Oct 2024 (1 year ago)
M Cooke
This was the 1st time I've had dealings with X1 Sales & Lettings, and I was very impressed. Jess was so informative, very friendly and helpful and this made our experience even better. Thanks again xx
26th Oct 2024 (1 year ago)
D ng
Thanks to Bruce Chan for the exceptional service. Got exactly what I needed.
26th Oct 2024 (1 year ago)
K Gardner
Jess was really thorough and professional when working with us recently. I would highly recommend.
25th Oct 2024 (1 year ago)
I Wolz
I lived with my partner in an x1 flat for a year and that is all I could take. If you need something fixed they won’t help, the security on at night sit on their phones not paying any attention and will let literally anyone in the building. The building itself was terrible quality, it was a brand new block of flat with slow lifts that barely worked, the bathroom lights didn’t work the entire time we lived in the flat and were told we may have to pay out of pocket for them to fix it. And don’t even think about getting your deposit back, even if you left the flat spotless they’ll find a reason to charge you. In general I can not warn you enough to chose a different company to go with. We also received a parking fine on move out day even though they had provided absolutely no parking for people moving their things in or out of the building.
Tenant
25th Oct 2024 (1 year ago)
C To
Well Done Bruce
25th Oct 2024 (1 year ago)
M kuk
Bruce Chan provided excellent service, helping me find exactly what I needed.
25th Oct 2024 (1 year ago)
B Ho
Bruce Chan was instrumental in providing great service and exactly what I needed.
24th Oct 2024 (1 year ago)
R Smithson
5* service from Jess - thank you
24th Oct 2024 (1 year ago)
harriet4991
Jess has been an absolute pleasure to deal with throughout the entire process with X1. Ever so polite, helpful and informative… A credit to your company!
24th Oct 2024 (1 year ago)
J l
Thanks Bruce Chan's service and he is fabulous
24th Oct 2024 (1 year ago)
A kimber
Bruce Chan is so helpful! Much appreciated??
24th Oct 2024 (1 year ago)
Z Li
thanks Bruce Chan's support and his professional and attitude are apprepriated
24th Oct 2024 (1 year ago)
A Nelson
I recently had the pleasure of working with Jess and I must say, I was very impressed! So friendly and the service was amazing. Recommended to friends
24th Oct 2024 (1 year ago)
S Jelokovocic
I recently had the pleasure of working with Jessica at X1, and I can’t speak highly enough of her! When I was feeling stressed about my moving-in date, she went above and beyond to help me. Jessica took the time to listen to my concerns and quickly provided solutions, easing my worries significantly. Her friendly demeanor and professionalism made the whole process much smoother. I truly appreciate her support and dedication—she’s an invaluable asset to the team! Highly recommend working with her if you need assistance!
Tenant
23rd Oct 2024 (1 year ago)
S Cooke
I visited X1 sales and lettings and was greeted by the lovely jess to discuss a viewing. I was extremely happy with the service I received
23rd Oct 2024 (1 year ago)
E Hollowell
Jess was extremely helpful and very polite! Helped me massively.
23rd Oct 2024 (1 year ago)
K Essouayah
Amazing service, special thanks to the young man Mr Baltazar; for taking care of everything. Very charismatic and helpful!
22nd Oct 2024 (1 year ago)
L hol
We found a property with X1 Sales & Lettings that we wanted to view. Me and my partner attended the office to enquiry about arranging an appointment. We were greeted by jess the office manager. She talked us through the process and was approachable and friendly. We can't thank her enough for all her help the best customer experience we have had in a long time
22nd Oct 2024 (1 year ago)
L Mucedola
I dropped into the office to speak to someone regarding my property. I was greeted by jess the office manager who was warm, approachable, attentative and nothing was too much trouble. She went that extra mile for me which makes a huge difference when you need issues resolving. She answered my queries promptly and when she didn't know she went and found out. I could not thank her enough.
22nd Oct 2024 (1 year ago)
H Patel
Worst
22nd Oct 2024 (1 year ago)
C Mander
Absolutely awful, over £700 owed to myself and X1 have gone radio silent!!
No sign of them paying money they owe
22nd Oct 2024 (1 year ago)
C Parkinson
Jess Long provides excellent customer service and is always extremely helpful with any queries i have.
22nd Oct 2024 (1 year ago)
E Szabo
When visiting Jess was on the reception and was so helpful with all of my questions. Left satisfied and got what I wanted.
22nd Oct 2024 (1 year ago)
P Barnes
Every time i have a query, Jess sorts it quickly and professionally fantastic.
22nd Oct 2024 (1 year ago)
S Ng
I am pleased to provide a detailed review of services provided by Bruce Chan, who has been exceptional in his role handling property sales and letting. Throughout my interactions with Bruce, he consistently demonstrated professionalism, a deep knowledge of the industry, and an unwavering commitment to providing excellent customer service.
One of the standout qualities of Bruce is his responsiveness. Whether it was through email, phone calls, or in-person meetings, Bruce was always quick to respond to my inquiries. This reliability made the process of navigating property sales and tenancy matters smooth and stress-free. In an industry where timely communication is crucial, Bruce's promptness in addressing my concerns set him apart.
Furthermore, Bruce exhibited a clear and comprehensive understanding of complex tenancy-related matters. I had several questions regarding legal and procedural aspects of letting, and Bruce provided thorough, well-explained answers each time. He ensured that even complicated concepts were communicated in a way that was easy to understand, which greatly helped me in making informed decisions.
Beyond his technical expertise, Bruce's demeanor was always helpful, patient, and courteous. He approached each situation with a positive attitude, creating an environment where I felt comfortable asking questions and seeking advice. His ability to combine warmth with professionalism was a key factor in making my experience so positive.
In summary, Bruce's dedication to customer satisfaction, rapid responsiveness, and clarity in handling complex issues were invaluable. I highly recommend Bruce from X1 to anyone seeking support in property sales and letting, and I am confident he will continue to deliver outstanding results in his role.
18th Oct 2024 (1 year ago)
D D'Mello
Matt and Rosalin went above and beyond what was needed, to help me not only find the right apartment for myself, but also secure it. The whole process was extremely smooth and fast thanks to them.
Tenant
17th Oct 2024 (1 year ago)
D Cheuk
Bruce Chan always respond fast to any inquiries and always willing to help and provides clear instructions of complex tenancy related matters.
Landlord
17th Oct 2024 (1 year ago)
K Kharufa
Gee was really helpful, provided great service
17th Oct 2024 (1 year ago)
S Law
I was particularly impressed by Bruce Chan's remarkable ability to resolve problems swiftly and efficiently, demonstrating not only his expertise but also his commitment to delivering high-quality solutions under pressure.
17th Oct 2024 (1 year ago)
W LAU
Bruce Chan was always quick to respond to my inquiries and provided clear and helpful explanations.
16th Oct 2024 (1 year ago)
F Chau
Bruce was always helpful and a quick responder, provide clear explanation of my complex tenancy matters????????
Tenant
16th Oct 2024 (1 year ago)
E Verden
I had a great experience being shown around a property by Ros. Ros was professional, knowledgeable, and very attentive to my needs. The viewing was informative and well-organised, and Ros provided valuable insights that helped me make an informed decision. Highly recommended!!!
16th Oct 2024 (1 year ago)
C Wiseman
Ros did a fantastic job at showing me round. She knew a lot about the property and made me feel fully comfortable to ask any question
16th Oct 2024 (1 year ago)
Zero
Exceptional, great service and got everything I was looking for.
16th Oct 2024 (1 year ago)
A Scholes
I had a viewing last week
Gee was amazing, answered every question I had and went to every length to make sure I had everything I needed to proceed with an application.
He was very kind and friendly. He made my viewing very easy and stress free
16th Oct 2024 (1 year ago)
L peterside
Gee baltezer
16th Oct 2024 (1 year ago)
Garett
Gee was very professional and always responded quickly to my enquiries. He provided very helpful and clear explanations, whilst also doing everything he could to help me when necessary.
16th Oct 2024 (1 year ago)
A E
Really good service as always. Thank you to Gee! He was really efficient with getting back to me.
16th Oct 2024 (1 year ago)
B Papa
Gee Baltazar, The best !
16th Oct 2024 (1 year ago)
G Bada
Gee Baltazar
16th Oct 2024 (1 year ago)
C Witkowski
Always have a great experience with Gee. Positive individual and very informative.
16th Oct 2024 (1 year ago)
R Ene
Really happy with the services offered by Mr. Baltazar
16th Oct 2024 (1 year ago)
J Lourenco
Excellent service provided by Gee, highly recommend.
16th Oct 2024 (1 year ago)
J Chikwem
Gee baltazar
16th Oct 2024 (1 year ago)
O Paulo
I had a fantastic experience with X1 Sales & Lettings. Gui Baltazar was incredibly helpful throughout the entire process. He made everything simple and stress-free, answering all my questions quickly and guiding me every step of the way.
The service was professional, but also really friendly, which made a big difference. Gui made sure I was comfortable with everything, and I felt like I was in good hands the whole time.
16th Oct 2024 (1 year ago)
J Viegas
Gee was absolutely fantastic.
Thank you so much for the costumer service experience the dedication and hard work through entire process!
16th Oct 2024 (1 year ago)
L Airley
G helped me find my apartment in Manchester. He was super helpful and I would definitely use him again!
Tenant
16th Oct 2024 (1 year ago)
R Mateus
my experience with gee baltazar was really good
16th Oct 2024 (1 year ago)
K Appiah
Gee is a great salesman, one of the best in the business
16th Oct 2024 (1 year ago)
D Dan
Thank you for everything
14th Oct 2024 (1 year ago)
L Teresa
Bruce Chan was always helpful and quick to respond.
11th Oct 2024 (1 year ago)
M Tsang
Bruce’s attention to detail has significantly improved the quality of work. His time management skills really shine. Keep up the excellent work!
11th Oct 2024 (1 year ago)
L nang
Bruce, ?????????????????????????????????????????????????????????????????????????????????????????????
11th Oct 2024 (1 year ago)
J Chan
Bruce Chan responded promptly to my questions and offered clear, helpful explanations of complex tenancy issues.
He is professional, nice and friendly.
Tenant
11th Oct 2024 (1 year ago)
F Law
Bruce Chan was very helpful in handling my inquiries and problem has been resolved promptly.
11th Oct 2024 (1 year ago)
C Smith
Very rude
11th Oct 2024 (1 year ago)
J Dearden
Jess was absolutely fantastic! Really helpful and resolved all my queries.
11th Oct 2024 (1 year ago)
R Chan
I’m very impressed by Bruce Chan’s ability to resolve a problem in a timely and efficient manner. Much appreciated!!
11th Oct 2024 (1 year ago)
E Cheung
Bruce Chan always resolves my queries efficiently with his useful expertise. Be honest and reliable.
10th Oct 2024 (1 year ago)
K c
Good
10th Oct 2024 (1 year ago)
T Tse
I'm having some problems in renting. Bruce Chan responded quickly to my inquiry and provided simple and understandable explanations of complex leasing related matters.
Tenant
10th Oct 2024 (1 year ago)
C Wong
Bruce Chan was always quick to respond to my inquiries and provided clear and helpful explanations of complex tenancy-related matters.
I was particularly impressed with Bruce Chan's ability to resolve a problem in a timely and efficient manner.
Tenant
10th Oct 2024 (1 year ago)
F Chui
I appreciate Bruce a lot with his prompt response to my inquiries with clarity. He is truly helpful when there's a problem in my face.
10th Oct 2024 (1 year ago)
C lee
Bruce Chan was always quick to respond to my inquiries and provided clear and helpful explanations of complex tenancy related matters
Tenant
10th Oct 2024 (1 year ago)
A marine
Had a viewing for Manchester Waters with Rosalyn earlier this week. She was polite, welcoming and knowledgeable. She was really helpful in answering all of our questions. Thanks Rosalyn!
10th Oct 2024 (1 year ago)
Y Kobe
1/Bruce Chan was always quick to respond to my inquiries and provided clear and helpful explanations of complex tenancy-related matters.
2/I was particularly impressed with Bruce Chan's ability to resolve a problem in a timely and efficient manner.
3/Bruce is always put other shoes first and try to fulfill us for his excellence customer experience and professionalism service.
4/Bruce should be the best employee that I have ever seen in UK before.
Tenant
10th Oct 2024 (1 year ago)
C Tang
1/Bruce Chan was always quick to respond to my inquiries and provided clear and helpful explanations of complex tenancy-related matters.
Tenant
10th Oct 2024 (1 year ago)
C Smith
I spoke to Jess last week and she was very kind and understanding regarding my issue, which was rectified very quickly. Thank you.
9th Oct 2024 (1 year ago)
E sutton
Had an excellent viewing with Rosalyn, it was very informative, thank you.
9th Oct 2024 (1 year ago)
Z Roylance
I had difficulty getting through to my account manager via the phone, so I decided to go into the office, I was greeted by Jess who was very helpful, offered me a drink and answered all my questions. Overall she has turned my experience into a positive one and I can’t thank her enough!
9th Oct 2024 (1 year ago)
E Warmington
As a first time buyer Jess put us at ease was very warm and welcome and made the process so smooth! Nothing was too much of an ask gave us all the information we needed when picking up our keys.
Buyer
9th Oct 2024 (1 year ago)
T Wells
Thanks to Jess for helping answering all of my questions when I came to collect the keys for my apartment, she was so friendly and made the whole process easy
Tenant
9th Oct 2024 (1 year ago)
M Zuchowski
DO NOT RENT FROM THIS COMPANY!!!!!! Honestly rented from this company on a 12 month tenancy and i regret every moment of it. From the start the experience was horrible as it did take them over a month to process any documents. The customer service and communication between us and them was not sufficient and we always had to call them for any updates regards documents being processed. From the start we have received only one set of keys and two fobs to get through the gates, both of them fobs did not work, while moving in we had to use Security guards fob to access the lift from the garage, they gave us new fobs but 3 days later, so for 3 days we could only enter if there was already someone entering the building or if security was present. Furthermore we realised that there was a air leak from the balcony and the cold was coming through and we had to turn the heating on all the time, we reported the fault in November and was only fixed at the end of January, which is ridiculous to wait that long for a door to be fixed. During the tenancy we did struggle to pay on time sometimes, but we received threats from the people working for the company and said we will be kicked out, even though we did pay but late sometimes. Additionally our friends who lived on floor 3 had a massive flood and they reported this and said that they would like some kind of compensation or discount and they received a eviction letter from X1. Imagine being kicked out because of a flood in your flat.
Basically do not rent from this company everything about them with all these rewards is a scam and false, the customer service is horrible and any issues regards the flat take months to fix or never fix it.
PLEASE DO NOT RENT FROM THIS COMPANY
Tenant
8th Oct 2024 (1 year ago)
K lee
My hubby & I would like to express our sincere gratitude to Matt & Gee, the staff in X1 Lettings.
We have been looking for an apartment since mid-September. Matt & Gee have been very helpful and supportive for the past few weeks. Though we haven’t found a desirable apartment up till now, we would like to appreciate the excellent services provided by Matt & Gee.
We are blessed to meet Matt & Gee! We have made a right choice to opt for X1 Lettings and have always referred our friends to seek advice from X1 Lettings.
We are confident that Matt can help us find a nice apartment very soon. We will post our comments & share our experience again later on. I have reserved 1 more star for X1 Lettings…it deserves a 5 stars in total :)
8th Oct 2024 (1 year ago)
S Alabi
No one stay with this place.
They promised me I would be living and here and delayed the move in the date. Then they cancelled my offer after I was told I would be able to move in. Very unprofessional company
6th Oct 2024 (1 year ago)
L Hickman
The only good thing about this place is that they offer free beverages and they're usually nice
If you're trying to rent with them you'll probably get ignored a whole lot tho ????
Tenant
24th Sep 2024 (1 year ago)
A Madarová
Shocking customer service. No one is replying to emails, you have to chase them all the time for updates and reply. Took them 10 days to reply and many emails ignored. Wasted 14 days of my life. Go with Intus - flats in same area and they literally sort me out in one day plus brilliant customer service!
21st Sep 2024 (1 year ago)
J Dilger
Issued us and our neighbours with an eviction notice for daring to complain about leaks and mould.
If you’re reading this, please do yourself a favour and find somewhere else to live. Don’t make the same mistake we did by trusting this company, without a doubt the worst experience of my life. Pictures speak for themselves, what the company referred to as “A small stain on the ceiling does not make the property uninhabitable”
Tenant
19th Sep 2024 (1 year ago)
J Martins
Gym: none of the machines are working and there is no plan for this to be fixed
Parking bays: black mould in the entrance to these which X1 refuses to fix, blaming someone else for the leak that caused it. Has been there for at least 3 months.
Lifts: every week a new person gets stuck in the lift. This past week, both lifts stopped working leaving people with disabilities/impaired mobility stuck in their apartments.
Cleaning: Cleaning company has only cleaned common areas once in 6 months, allegedly due to X1 not paying them.
"Concierge"/security: do not sort mail or parcels, leaving them to pile in common areas where they get stolen often.
Cinema room: never used because it has never been cleaned. Furniture is destroyed and smells like urine - much like the majority of hallways of the building.
Customer service: The team at X1 is aware of all these issues and has not acted upon a single one.
Please for the love of everything do not move to any of their properties.
Tenant
17th Sep 2024 (1 year ago)
C Brophy
Had such a great experience moving my daughter into The Campus, Lois was extremely knowledgeable of the local area and even helped us with her bags.
13th Sep 2024 (1 year ago)
M Jones
Many thanks to Sabrina Jones, with helping me with my cladding enquiry. I’ve had so many mixed messages but Sabrina outlined everything to me very clearly. I feel much better now, thanks!
13th Sep 2024 (1 year ago)
V arankalle
It was an enjoyable rollercoaster ride, and I want to thank everyone for their aid and support when I finally got the key. Darlene, Erica, Glenda, Ella and Will for a seamless and incredibly quick process.
Buyer
9th Sep 2024 (1 year ago)
C Barron
AVOID! Absolute disgrace of a letting agents, messed us about for best part of a month only to tell us three days before that our flat was no longer available, leaving us homeless. after being that email we were left with no answer for days after paying our holding fee and reposit. This resulted in us having no flat on time for the end of our previous tenancy, having to pay for storage, numerous £50 Ubers to a relatives after work, removal van and so on. We even had to call several times to get our referencing forms in the first place and were always told we’d get a call back and never did. On top of this we had to pester for our own money back for a flat that we couldn’t move into which delayed us affording holding fees for a future flat. Unapologetic, unorganised pathetic and lazy. Special shoutout to Fiona for being especially useless and longing out the process during one of the most stressful times of our lives. So much money and time wasted that could have been spent elsewhere.
Tenant
6th Sep 2024 (1 year ago)
K Abdelsadig
After living in the Exchange for 7 years, I vacated the apartment and handed over my keys on the 31st of July when the lift was broken for over a month. Following delays on their side, we agreed on the deposit deductions. I am yet to receive the rest of my deposit, and it's September now! The reason for the delay being they sent the wrong total deposit amount to DPS. When i confronted them with this mistake and asked for the correct total deposit I paid, they said their finance department are unable to confirm the total deposit amount since it's been over 7 years. I even shared with them the email sent to me detailing the RIGHT total deposit amount when I first moved in in 2017 with their X1 email domain, the name of their agent, and their bank details they asked me to transfer the money to back in 2017. All this and I have been chasing them without resolving the issue, and without providing me an explanation other than "their account team were unable to check the amount since it's been too long" and "they'll check with account team and get back to me"! It's appalling. I'm angry and frustrated. This is the worst customer service I have ever encountered.
Tenant
5th Sep 2024 (1 year ago)
K Hernandez
The team was very helpful. Throughout this process, Ella Silva was amazing and professional, answering all of my queries super quick and helpfully!
24th Aug 2024 (1 year ago)
S Lyons
I highly recommend X1 Sales and Lettings. Lois was a pleasure to work with and she made it all look so easy. We were having issues arranging our move and found the whole thing quite stressful but one call with Lois and she had it all sorted for us in no time. We can't thank her enough for the smooth experience of moving to our new home. She was so professional when we spoke and put us at ease with her lovely sense of humour!!
23rd Aug 2024 (1 year ago)
J Francis
The only reason for 4 stars is the amazing Jodie we struggled for weeks with other members lack of information but with Jodie she sorted everything quickly, efficiently and informative. I was extremely grateful for her kindness and offering alternative solutions especially as others gave me false information. I called so much but Jodie truly can be called a life saver for her work. If I ever needed help I’ll be looking for my favourite helper, who found information that was lost on there side and didn’t give up on our application. Thank you sooooooooo much Jodie
17th Aug 2024 (1 year ago)
L (Littlemiss)
The only reason I am giving a star is because I have to and the fact I loved the apartment itself that I lived in.
The company however should be ASHAMED of themselves for how they look after their tenants/occupants.
The stress caused by this company has seen me signed off work and in bloody court fighting claims that are a fault of their negligence.
Please avoid for your own mental wellbeing.
Tenant
15th Aug 2024 (1 year ago)
G Y
I recently moved out of my apartment x1 media city and was appalled by the excessive charges X1 imposed. Here is a detailed breakdown of the charges:
Light clean of apartment: £72
Contribution to full apartment repaint: £132 ( noting that the apartment was not painted when we moved in)
Item removal: £10
Sofa clean (living room): £50.40
Kitchen cabinet repair: £54 (this was not a cabinet but a piece of wood that was attached with glue, which wore off)
Oven light clean: £21 (I did not use the oven during my tenancy)
Toilet seat fixing: £54 (the back hinge broke due to rust, which is a maintenance issue)
Bath reseal (mold): £72 (there was light mold that did not come off even after extreme cleaning efforts)
Broken fob replacement: £35
In addition to these unreasonable charges, the pictures in the initial inventory were taken from a distance, making it hard to see any details. However, the check-out pictures were extremely zoomed in, highlighting minor issues and making them appear much worse than they actually were. This discrepancy in the photographic evidence feels like an attempt to unfairly extract money from tenants by X1.
I believe these charges are not only excessive but also unjustified. The maintenance issues, such as the rusted toilet seat and the mold in the bathroom, should have been addressed by the landlord as part of regular upkeep. Charging tenants for these issues is unfair and unprofessional.
There was a mid tenancy check and the report came out clean however, X1 found the flat unsatisfactory after we left.
I would strongly advise potential tenants to be cautious and consider these practices before renting from this landlord. My experience has been extremely disappointing, and I would not recommend this landlord to anyone.
In addition to this the building common spaces reek of weed and smoke smell. The lift religiously goes under “maintenance” every week at least for 2 days so be prepared to climb up and down the stairs or queue up for min of 10-15 mins for one of the selectively operated lift.
Tenant
15th Aug 2024 (1 year ago)
L martin
Elle Silva is superb! I have read a lot of negative reviews but she handled all my inquiries in polite and professional manner. Thumbs up!
15th Aug 2024 (1 year ago)
P Oseliero
X1 Sales & Lettings manages lots of properties in Liverpool and other places. I can only say about the building where I live (X1 Studios - 25 Boulevard Plaza) and my Tenancy Care Manager, Jasmine Syed. Specifically regarding Jasmine, I have nothing but the best things to say about her work. She helped me renew my tenancy contract smoothly and quickly and continues keeping all the tenants updated about building-related matters. I am sure that if any of us ask for help, she will be willing to, at least, point the right direction in case the subject is out of her hands. All in all, I am very pleased with her continuous and efficient support.
Tenant
13th Aug 2024 (1 year ago)
H Crook
I have lived at X1 coming up to my third year now and Daniel has always gone above and beyond to ensure I’ve been happy and offered the best service and always handled any issues efficiently. With my recent move Kit and Rachelle have been super great in helping me with all the extra details and nothing has been to much to ask. I would really recommend working with theses agents!
Tenant
13th Aug 2024 (1 year ago)
J Lefroy
Can’t reach by phone calls but replied quite quickly once I submitted inquiries online!
12th Aug 2024 (1 year ago)
C Vazano
I have read many bad reviews about this company but my experience was different. The staff have been very pleasant and professional. Special thanks to Ella Silva. Thank you for making my move hassle free. You're a star
Tenant
11th Aug 2024 (1 year ago)
M Roush
Ella Silva is very accommodating and professional, she patiently answer my questions in a timely manner.
8th Aug 2024 (1 year ago)
T Bone
People on the phone are not helpful at all. Don't even know how to help or even assist someone into going ahead with a property. Having to carry on the conversion your self to make them speak . Proper idiots.
7th Aug 2024 (1 year ago)
K Thomson
Absolutely shocking!! DO NOT LIVE IN ANY PROPERTY DEALT WITH BY X1!! - If I could give 0 stars I would! I have lived in the property for a year and half now and have had nothing but issues with X1 and haymarket. The communication between these people is non existent and they also are not able to communicate with tenants. My issues with X1 started before I even moved into the property, when a member of their team tried to put my rent up even though I’d already signed a contract. I then reminded them that I had already signed a contract at agreed price they then claimed I hadn’t done this and that it was to do with the previous tenant. I then sent them a copy of the contract they had written and also signed and they agreed that it would be kept at the price stated in the signed contract (not that they’d have a choice). I was then advised the day I moved in that my rent again would be raised, again I had to speak to the incompetent staff that don’t communicate with each other and prove that I had already signed a contract. This caused a lot of unnecessary stress and upset before I even moved into the flat. Since being in the flat there have been MULTIPLE occasions where the fire alarm would go off intermittently, one day this was ongoing and went off every hour. I asked security what was going on, and I was told by security that there was a fault on the fire panel due to one trigger point. I was then advised by security that instead of fixing the fault they’re removing the trigger point from the circuit in order to stop the fire alarms going off (sounds safe). The fire panel then flashed up with faults for approximately 5 months before being fixed. I contacted X1 and Haymarket numerous times about this issue and not once ever got a response. There is mould growing all over the communal area of the building, which X1 and Haymarket choose to ignore and instead of tackling the issue, just paint over the mould. There are constantly issues with the front door of the building being broken meaning either tenants get locked out and aren’t able to gain access to the building they pay to live in or the door would be left open so anyone can walk in off the street (there has been mass parcel thefts due to this). In my time living here X1 have broken GDPR rules and regulations MULTIPLE times by sending emails to myself and my flat mate whilst also sending it to the previous tenant, even though they no longer have anything to do with the property. Most recently the lift is broken in my building meaning I’ve had to walk up the stairs which is annoying but one of those things. What I can’t get over though is the fact that the lights on the stairs are all broken meaning I’ve had to walk up a lot of stairs in the pitch black unable to see anything, this is a health and safety issue. Again on the stair case they have hand rails that are loose and I’ve almost fallen down the stairs backwards due to this, again another health and safety issue. I have reached out numerous times to X1 and Haymarket to ask them why I pay so much rent when basic health and safety needs are not being met. Again I have had no response. This company is completely incompetent and unprofessional.
Tenant
2nd Aug 2024 (1 year ago)
X HUANG
Unprofessional service. Avoid at all cost.
2nd Aug 2024 (1 year ago)
J reardon
Been living in an X1 apartment for 18 months, nice clean apartments in a great location of the city. Jasmine Syed the Tenancy Care Manager has always been friendly and helpful whenever communications between us have arisen.
Tenant
1st Aug 2024 (1 year ago)
N N
Bruce chan needs to learn how to speak to people on the phone, he is extremely rude. Needs to be retrained on how to speak to people for sure
31st Jul 2024 (1 year ago)
A Arora
Great lettings agency especially for first time renters. They help you with organising viewings and the staff is extremely sweet. I had a great experience renting with them and Laiqah was of real good help throughout the process. She helped us view multiple properties and was patient enough to answer all our dumb questions. I would totally recommend her expertise if you’re looking to rent with X1
Tenant
30th Jul 2024 (1 year ago)
A Jain
I recently had the pleasure of working with Laiqah, and she was absolutely fantastic. She went above and beyond to help us find the perfect home. Her professionalism and dedication made the entire process stress-free and enjoyable. I can't recommend her highly enough. Thank you, Laiqah!
Buyer
30th Jul 2024 (1 year ago)
D Goyal
Laiqah was an absolute pleasure to work with. She was professional, responsive, and attentive to our needs throughout the process. She provided valuable insights and made everything smooth and stress-free.
29th Jul 2024 (1 year ago)
S Vashista
Laiqah was extremely helpful and understanding. She Patiently dealt with my issues and was very supportive.
29th Jul 2024 (1 year ago)
R Yadav
X1 Sales & Lettings great location modern appliances spacious rooms.
29th Jul 2024 (1 year ago)
M Goyal
Lovely speaking to Laiqah. She helped me find an amazing flat of my choice.
Tenant
29th Jul 2024 (1 year ago)
V GOYAL
Laiqah Khan was extremely polite. Would love to avail the services again.
29th Jul 2024 (1 year ago)
P kundaria
good stuff Laiqah ?
29th Jul 2024 (1 year ago)
E Omovie
Ella was super helpful during the entire process! She ensured the transition went smoothly.
29th Jul 2024 (1 year ago)
A Meghani
Laiqah is highly knowledgeable! She was kind and extremely helpful and we recommend you to consult with her for your needs!
28th Jul 2024 (1 year ago)
C Boi
Jodie is an amazing lettings agent! She’s knowledgeable, available, and makes renting easy. Highly recommend!
Tenant
27th Jul 2024 (1 year ago)
S bodkhe
They call you for viewing but there's no property manager at the site. On call they asked me to wait for an hour and then just ghosted for the next hour.
26th Jul 2024 (1 year ago)
J Chorzepa
Very professional and easy to communicate with especially Jasmine Syed. I would definitely recommend.
26th Jul 2024 (1 year ago)
L Jones
As someone that lives 4hours away from Manchester. It was not possible for me to view properties. Laiqah went over and above to source a property that met our needs. We needed a flat that would be unfurnished and as you know this can be nearly impossible to find. However Laiqah searched high and low and managed to find the perfect place for us. The flat was just as she described and just like in the videos and pictures we felt confident signing the contract without a physical viewing. Laiqah is an incredible agent and I would highly recommend and trust her to source a property again for us.
Tenant
26th Jul 2024 (1 year ago)
J Jones
We’ve recently rented a property through X1 and wanted to say a big shout out to Laiqah Khan for all her help and incredible customer service. Laiqah facilitated our move by sourcing the property for us while we were based in Bournemouth. It was daunting renting without seeing the property, however once we picked up the keys it was perfect and suited all of our needs Laiqah is an asset to X1 and it’s been pleasure working with her.
Tenant
26th Jul 2024 (1 year ago)
N Bartošová
Ella Joi Silva from X1 Lettings is amazing. She helped me to find my tenancy agreements from previous years so quickly. She's a star.
And most recently, she also dealt with our renewal tenancy agreement very smoothly.
Tenant
25th Jul 2024 (1 year ago)
C Tran
As a first time renter, Moe has made me and my family feel very welcome in our first house viewings! He is very patient and a kind person to get on with, he’s great! Apartments that we’ve viewed were amazing, in general X1 is very kind and welcoming. Would definitely recommend! I also want to give a shout out to the receptionist (I didn’t catch her name sorry!) who was also helpful and patient when I bombarded her with so many questions !!
Thank you guys :)
25th Jul 2024 (1 year ago)
R taneja
Laiqah did a great job.
25th Jul 2024 (1 year ago)
S Taneja
Laiqah was extremely professional, extremely pleased with the service
24th Jul 2024 (1 year ago)
R Laljee
Ms. Laiqah was a great coordinator to speak too.
Highly recommended.
24th Jul 2024 (1 year ago)
I Lakhani
Laiqah was super helpful throughout the process and did a great job. Amazing experience
24th Jul 2024 (1 year ago)
F Ladha
Laiqah was amazing!! She was very helpful and understanding :)
24th Jul 2024 (1 year ago)
A bansal
Laiqah is always available and helpful
24th Jul 2024 (1 year ago)
A Sharma
Laiqah is very helpful
24th Jul 2024 (1 year ago)
R Arora
Laiqah is very sweet and helpful
24th Jul 2024 (1 year ago)
I Garg
Laiqah is really knowledgeable
23rd Jul 2024 (1 year ago)
A oberoi
Laiqah is really knowledgeable And has amazing service
23rd Jul 2024 (1 year ago)
V Chhabra
Laiqah khan is a very vivid and efficient employee .would give her 5 star for her work
23rd Jul 2024 (1 year ago)
K Safronova
I have had the pleasure of interacting with Jasmine for the past few years as my tenancy care manager. Jasmine provides outstanding service, handling all administrative matters with great expertise and thoroughness. Her clear and timely communication, along with a proactive approach to ensuring tenant satisfaction, has made my renting experience smooth and hassle-free. Thank you.
Tenant
21st Jul 2024 (1 year ago)
N TANEJA
It was a great experience here and would like to mention laiquah khan as a very helpful and patient person .
20th Jul 2024 (1 year ago)
D Kunde
Had a great experience searching for apartments with Laiqah!
She explained the process well and I’m looking forward to finding my first apartment in Manchester with X1
18th Jul 2024 (1 year ago)
S shaikh
Massive thanks to Laiqah for helping me and my friends out!
Apartment hunting is a tough process but her professionalism and enthusiasm made the journey bearable!
Looking forward to working with X1 :)
Cheers!
Tenant
18th Jul 2024 (1 year ago)
A Badola
Laiqah Khan was very helpful and kind. She helped me in a major emergency and was very active in the same.
18th Jul 2024 (1 year ago)
1 Kapoor
Hi Laiqah, it genuinely is a great deal being around you, you are an amazing employee and someone who i’d like to learn a lot from.
Stay the same and reach heights!
18th Jul 2024 (1 year ago)
J yadav
Laiqah khan is a brilliant employee
18th Jul 2024 (1 year ago)
D Bamotra
Working with Laiqah was a fantastic experience. She was always available to answer our questions and guide us through every step.
18th Jul 2024 (1 year ago)
N Chhabra
LAIQAH KHAN IS VERY KIND AND HELPFUL
18th Jul 2024 (1 year ago)
A Gupta
Laiqah Khan was extremely helpful and knowledgable
18th Jul 2024 (1 year ago)
M alam
Liaqah khan is a best employee ????
18th Jul 2024 (1 year ago)
K Sharma
Very helpful employee, laiqah khan
18th Jul 2024 (1 year ago)
A Chhabra
Laiqah khan is a star employee, very helpful
17th Jul 2024 (1 year ago)
J Siitonen
Excellent service, special thanks to Laiqah.
17th Jul 2024 (1 year ago)
T Siitonen
I was very satisfied with the experience we've had with X1 Sales & Lettings. Especially Laiqah has provided so much help for us regarding our daugther's apartment. Thankful for her and her help, she is always so kind and caring!
17th Jul 2024 (1 year ago)
M Khan
Laiqah dealt with multiple queries with patience and has been very helpful in shortlisting an apartment ????????
15th Jul 2024 (1 year ago)
M Taj
I recently rented the X1 Media City apartment, and I couldn’t be happier with both the property and the outstanding service provided by the Laiqah Khan.
The apartment is modern, spacious, and beautifully maintained. The interiors are stylish with a perfect blend of comfort and functionality. The location is also superb, offering easy access to public transport, shops, and local amenities. Overall, it’s a perfect place to call home.
I had a fantastic experience with Laiqah Khan, who showed me this apartment. From the moment I met her, she was incredibly professional and knowledgeable about the property, answering all my questions with ease. She took the time to highlight all the features of the apartment and the surrounding area, making sure I had all the information I needed to make an informed decision.
Her friendly demeanor and dedication made the viewing process enjoyable and stress-free. Even after the viewing, she followed up promptly and assisted with all the paperwork, ensuring a smooth and efficient rental process.
Thanks to the exceptional service by X1, I found the perfect place to call home. I highly recommend this apartment and Laiqah Khan. Five stars all the way!
Tenant
15th Jul 2024 (1 year ago)
A Silva
It was hard to get across via call but when I Laiqah was very happy to help with our inquiry.
15th Jul 2024 (1 year ago)
F Khan
Laiqah was very enthusiastic when suggesting us a flat.
15th Jul 2024 (1 year ago)
Arbaaz
Laiqah clearly explained the process of renting with x1 and cleared all the doubts.
I was confused with the referencing process but laiqah managed to explain it in detail.
She was a pleasant person to talk to
Tenant
15th Jul 2024 (1 year ago)
K Siitonen
Really great and professional experience, special thanks to Laiqah for being friendly and proficient. Would recommend to a friend!
15th Jul 2024 (1 year ago)
L Hegde
Laiqah was very helpful on call, she was a extremely friendly.
15th Jul 2024 (1 year ago)
Z Fashion
Patiently dealt with my issues, Laiqah was very supportive
15th Jul 2024 (1 year ago)
Z Khan
Lovely speaking to Laiqah, she helped me find the right flat. She is extremely helpful and understanding.
Tenant
15th Jul 2024 (1 year ago)
Lewie
Awful, would give it 0 stars if possible. I have not even moved in yet and we have been ringing multiple times a week because they don’t do any work in the office and you have to request every single document as they say, “don’t worry we will sort it” and proceed to sort nothing. Now its my move in date and Faiz Cheema has decided not to show up to work so I cannot collect my keys, safe.
15th Jul 2024 (1 year ago)
Danny
Below standard offering and pure stress. Put me through months of anguish and uncertainty due to their poor communication and lack of expertise. Hit me with a massive £ increase. The common areas they advertise fall short, are grim and are often left unsecured. Weekly problems with rubbish and the lifts. Avoid, there’s better elsewhere.
12th Jul 2024 (1 year ago)
R Al
Worst agency ever. They delayed my moving in process for 3 weeks. They showed me a property and gave a different one with much more things to work with. They have given me a place with stained walls, bathroom not clean and a mattress full of hair and stains. For End of tenancy they charged me 144 pounds for things they’ve never cleaned in the first place so I can fix the things for them. Alana was rude also Naomi. No compensation were received for me to have stayed in the unhygienic mattress. They just want to fix the place with your money.
Tenant
11th Jul 2024 (1 year ago)
H Arar
Team are very helpful and professional specially Lilian she was wonderful ??
9th Jul 2024 (1 year ago)
O Farooq
Rude. Incompetent. Unprofessional. 0 Stars
I had the worst experience of my life dealing with this letting agency. To begin with, before I moved in I viewed the apartment and noted that there was black moulds in the bathroom. I was assured that this would be throroughly cleaned by a professional cleaner. When I moved in, the bathroom had not been cleaned and the mould remained. When I contact X1 lettings, their only response was that I should “clean it myself”. As a result of this, I developed breathing issues and had to clean the bathroom myself with heavy duty chemicals to remove the mould.
Additionally, prior to moving in, I noted that there was extensive staining on the couch as well as a broken table on the balcony. Once again, I was assured by X1 lettings that they would replace all damaged and broken furniture prior to my moving in. The day I moved in, I was shocked to find that none of the furniture had been replaced despite what XI lettings promised me prior to moving in. I photographed this and sent it to X1 lettings to inform them that they had not replaced the broken and damaged furniture. They eventually replaced this after 2 months and CHARGED ME to replace these items even though they were already broken before my arrival AND X1 lettings was aware of this. Even after I moved out, X1 lettings chased me to pay for this furniture I had no part in damaging and threatened legal repercussions. I was absolutely exasperated by this. I attempted to refer them back to the multiple emails we had sent when I moved in with proof I had not damaged the furniture and confirmation from them that they would replace these items. This had a significant impact on my wellbeing. X1 lettings would not enter into any discussion with me about this despite the clear evidence in the emails we exchanged at the beginning of my tenancy.
I had to end my tenancy earlier than expected for which I gave more than one month notice and paid 810 pounds of an early termination fee which was not mentioned in the contract. I paid one month extra rent and was assured by X1 lettings senior management that they would start to advertise the property as a priority immediately. After moving out, they failed to contact me with any updates about the status of my rental and instead sent various emails asking for different amounts of money. They threatened legal action against me if these fees were not paid. Eventually after a prolonged period of no communication, I contacted the letting agency and they informed me I owed 2 months rent. When I enquired about if they had a new tenant, I discovered that the property was never even advertised. When I attempted to speak to X1 lettings senior management, I was spoken to in a highly rude and condescending manner. They did not want to help or assist me at all and were not apologetic for their failings. They then told me my rental was “taken off the priority list” despite another X1 agent informing me that the property was still currently under my name and not for re-letting. As you can clearly see, it is extremely difficult to get an honest answer whenever you question X1 lettings.
In addition to the thousands of pounds I already paid them despite no longer living in the property and settling with Reposit, they charged me an additional 3,111 pounds after this. The threatened if this was not paid within 48 hours they would report me to debt collectors and the CCJ. They sent me this email and gave this 48 hours notice on a Friday evening which resulted in utter panic and distress over a weekend where it is difficulty to transfer money from a banking perspective.
Ultimately, I had a horrendous experience with this letting agency and would advise any prospective tenants to AVOID them at all costs. They do not work with any integrity or show any care or support for their tenants. I wish I had never rented a property from them. I am glad to be free now of their complete unprofessionalism and lack of integrity. PLEASE AVOID THEM AT ALL COSTS.
Tenant
8th Jul 2024 (1 year ago)
D Conama
Amazing service from Ella Joi Silva. She has been very helpful and very quick to answer any questions we've had which made the move this weekend run very smoothly.
Tenant
8th Jul 2024 (1 year ago)
B Yates
Caroline was a superstar went above and beyond after I was brushed to the side by other staff after ringing a handful of times that day.
4th Jul 2024 (1 year ago)
Z Bourenane
Horrific lettings agency. Stayed with x1 for 4 years and been charged nearly £500 worth of fees for the apartment of which I have lived in for 4 years and which was not in a good condition upon moving in. The flats paint work was marked and a mess upon moving in I did raise this. Now they would like to charge me nearly £200 for a repaint of which they should be doing anyway as I have lived there for 4 years for free of charge as under act 4.1 this is wear and tear... They have then decided they would like to charge me £50 for a sofa clean and for marks on the mattress and sofa of which were present upon moving in. I even cleaned under the sofa and mattress upon moving in which was left in a disgusting manner as the flat had not been cleaned properly. I have been charged for a flat clean. The flat was left immaculate. They do check outs a couple of days after you move out so dust does naturally collect and they can steal your £60 by doing it this way. Ayomide who did the check out has been useless over email informing me to get in touch with the reposit company as it's not his/her problem. I am overall just disgusted by the company. Not only have I had an awful experience with my checkout. The public areas are disgusting, the staff are rude and they like to make things up as they go along. For example, was sold a parking ticket from reception for moving out. The ticket didn't actually do anything or prevent me from getting tickets from the warden. The woman on the desk at x1 made up the price to try and make some cash. I overheard her say to her colleague it doesn't matter if it doesn't work at least we made a tenner. I am overall disgusted. ** Just to add don't believe what they write saying 'please can you respond so we can discuss further'. They get in touch and still charge.
Tenant
4th Jul 2024 (1 year ago)
E Hollis
Constant revolving door of employees, unfriendly, incompetent, exploitative.
First thing - when putting up flats to rent, the pictures are a "show apartment" and NOT the actual flat you'll be moving into, and the difference between the two is staggering.
After living in an X1 managed flat for nearly 3 years, I’m not left very impressed - no fault to individuals in the company, they just seem to have a constantly revolving door of employees to the extent we had about 4-5 property managers while we were there. This meant issues kept cropping up, weren’t addressed, or were repeated. It also meant we often didn’t know who we should be reaching out to to address issues - and ringing X1 was often a very unfriendly experience. It was all very impersonal and didn’t seem to take into consideration that this was our home, and we were worth caring about.
We also got a very rude email saying we hadn’t paid rent that called us “unacceptable”, even though we had, and had had no prior issues with rent payment. To their credit staff involved did apologise.
At the end of our tenancy, we are now in a deposit dispute, as they tried to charge us over half our deposit for a host of things including a 'general clean', despite noting on the report that each room was clean, and tried to charge us for a shower reseal, which we had been reporting as an issue for over two years with no action being taken. They also tried to charge us a large percentage of a repainting cost despite not mentioning any damage caused by us in the report, and admitting that it was largely due to wear and tear. During the process of discussing this, they also sent all our information in the email chain to an outside party by mistake.
I feel awful for families and renters who are not in my position to fight X1 on matters like this and are being taken advantage of in the rental and move out process.
Overall, I unfortunately wouldn’t recommend an X1 managed building to a friend (or an enemy!) due to this experience.
Edit: to the X1 staff member who responded to this review trying to say that we had damaged the walls - DPS has now got back to us rejecting your claims (aside from a cleaning fee). Please take this into account when trying to charge other tenants for what the DPS has said is reasonable wear and tear. Also please take this into account when replying to customer reviews, which should be taken on board as feedback to act on, not to reject.
Tenant
2nd Jul 2024 (1 year ago)
G Ieuan
Very friendly and informative
1st Jul 2024 (1 year ago)
K Thoa
Gina’s professionalism and warm demeanor were truly refreshing. She made sure every detail was handled with care and efficiency. I highly recommend her for anyone looking for exceptional service and support
27th Jun 2024 (1 year ago)
G osei
Had a great experience with Mo he was very helpful, had one viewing booked but ended the day looking at 4 buildings, definitely recommend x1 lettings
27th Jun 2024 (1 year ago)
Shrektheboi
I was doing my viewing with Mo and honestly he was great, good vibes good peoples he explained everything to me thoroughly he also told me how the process of the getting the aparment is. Lastly he told me about the area about what you can do activities shopping ect
27th Jun 2024 (1 year ago)
? ????
Gina’s professionalism and friendly nature were evident in every interaction. She made sure everything was taken care of promptly and with a smile. I highly recommend her services to anyone seeking reliability and efficiency.
27th Jun 2024 (1 year ago)
C an
I had a very frustrating experience with X1 Manchester Waters. I paid over £90,000 deposit in 2019 for a unit at X1 Waters but had to terminate the agreement in October 2023 due to significant, undisclosed changes made to the layout.
Despite signing a termination agreement, I have not received my refund after more than eight months. This delay has caused significant financial and emotional stress.
Despite repeated requests and assurances, the issue remains unresolved. I strongly advise caution when dealing with this company.
Buyer
26th Jun 2024 (1 year ago)
F Sproston-Ritchie
Ella Joi Silva has been fantastic dealing with our multiple queries from putting the holding deposit down to move-in day and has dealt with them as fast as possible.
Tenant
26th Jun 2024 (1 year ago)
J Green
Moving is stressful and at the start of my journey with X1 I was somewhat panicked-
But actually - the team turned around me securing a flat in 6 days (that's right from viewing- referencing - to getting keys and moving in ????!)
I find this quite remarkable and I can not thank the team enough for making things happen.
The move in process and referencing where super duper easy - with minimal things to complete or check back on. Clearly X1 are a well oiled machine-
Not to mention I'm so happy with my new flat !
Special thanks to Jodie & Will (and sorry for bothering you so much!) You both made this seamless and I couldn't be happier with my new home!
Tenant
22nd Jun 2024 (1 year ago)
Sarah
I have dealt with Julia recently with my property at the landmark she is very efficient and a pleasure to work with x
21st Jun 2024 (1 year ago)
Z Homer
Julia was good to work with throughout the letting process and i would let through her again
Landlord
21st Jun 2024 (1 year ago)
S Nandeeysh
Great service. Thank you Ela for making rent renewal easy and seamless.
Regards,
S Nandeeysh
Tenant
20th Jun 2024 (1 year ago)
J Jordan
Thank you to Jasmine who has been friendly,
professional and supportive from the beginning to the end of the tenancy process. Very much appreciated.
Tenant
20th Jun 2024 (1 year ago)
E Kerwin
Dealt with Julia with issues relating to my flat and she was very helpful and professional and always very quick to respond.
20th Jun 2024 (1 year ago)
L Manley
Julia D has been great to work with. Fab communication and has recently gone out of her way to rectify an issue at my flat. Made a tough problem a lot more manageable.
19th Jun 2024 (1 year ago)
Rina
Julia has been a pleasure to work with communicates well and I would definitely recommend her to other landlords xx
Landlord
19th Jun 2024 (1 year ago)
S Byron
Would recommend this company to anyone - especially Gina - went above & beyond to help me, particularly helpful & provided great customer service ????????
19th Jun 2024 (1 year ago)
L Gelder
Fab service, Julia is exemplary and a pleasure to do business with, highly recommend
19th Jun 2024 (1 year ago)
D Hope
It being my first time, I was very nervous and absolutely clueless using a service like this.
Gina guided me through the whole process from start to finish. Left me feeling safe secure and satisfied.
19th Jun 2024 (1 year ago)
J Flint
Thanks for all your help Gina, great communication throughout.
19th Jun 2024 (1 year ago)
D Ibrahem
Gina is a true professional. Her assistance was invaluable, and she always had a smile on her face. Would definitely recommend!
19th Jun 2024 (1 year ago)
M Sanchez
Gina made the whole experience smooth and easy. She was always there to help and answer any questions. Highly recommend
19th Jun 2024 (1 year ago)
A sharma
Outstanding service! Gina was very professional and went above and beyond to assist us. Great communication and support
19th Jun 2024 (1 year ago)
S Singh
Gina was amazing! She was friendly, professional, and extremely helpful throughout the entire process. Highly recommend this company
19th Jun 2024 (1 year ago)
A farkas
I read a lot of bad reviews and honeslty I am not sure what to expect but I want to leave 5 stars for the service. Called the company to schedule a viewing and I spoke to Lilian. She was very professional, kind and helpful also she took extra care to take my contact details correctly which never happened before with other agencies. It was a good experience and she was very lovely. I hope the viewing and apartment will match the service. Thank you, Lilian.
18th Jun 2024 (1 year ago)
C Byron
Exceptional service from Gina! She was professional, communicative, and very helpful. Made the entire process a breeze.
17th Jun 2024 (1 year ago)
S Joshi
I am not at all happy with the services with X1 lettings. After giving viewing appointments no one is available to assist us, and it happened 3rd time.
I would never recommend anyone to be a part of X1 lettings.
Worst customer service ever taking ages to answer the calls.
17th Jun 2024 (1 year ago)
Ray
Avoid at all costs!
14th Jun 2024 (1 year ago)
M thompson
Jasmine was really helpful, great customer service and replied back to my emails straight away, thank you so much. ????
13th Jun 2024 (1 year ago)
A Nand
Very helpful ????
13th Jun 2024 (1 year ago)
N Long
I came into speak about viewing a property , i was met by jess . It was nice to be greeted by someone with a smile . Jess was very helpful even offered me a drink which was a nice touch . I will definitely consider X1 in future and recommend to colleagues
12th Jun 2024 (1 year ago)
K Scott
After problems with our initial rental they moved us into a beautiful apartment and most of the staff were unbelievably helpful throughout the process. Especially Jodie and Julia. Sometimes people answer the phone with a rude manner but once you speak to the relevant people they are more than helpful!
Tenant
12th Jun 2024 (1 year ago)
S Padaliya
Seamless viewing experience and great services from Rosalyn. She was proactive with her communications and happily answered all my questions!
12th Jun 2024 (1 year ago)
J cole
Excellent service provided, Moe was able to share satisfactory information concerning the property and made the lease process seamless.
Landlord
11th Jun 2024 (1 year ago)
P P
Recently used X1 to find an apartment. Gina was a big help, she showed me some fab properties all within budget. Very helpful & professional. Thanks Gina!
Tenant
11th Jun 2024 (1 year ago)
A cynthia
Very helpful and friendly staff.
11th Jun 2024 (1 year ago)
A Pompe
I would like to thank Gina for all her help today. Professional and lovely to deal with.
11th Jun 2024 (1 year ago)
H veitch
Gina was extremely helpful with my queries, she was patient and explained things clearly. Thanks again!
10th Jun 2024 (1 year ago)
T Jackson
Very positive experience with X1 I dealt with Georgina Clements who was very informative and helpful would definitely recommend them going forward.
10th Jun 2024 (1 year ago)
J eccles
Great company, very helpful, I had the pleasure of speaking with Georgina, she was super helpful and very friendly, would deffo reccomend!
10th Jun 2024 (1 year ago)
S Ghadamsi
Would highly recommend using X1 for anyone looking for a property. Gina was so lovely and couldn’t have been more helpful!
10th Jun 2024 (1 year ago)
O Lightbown
Great experience working with Gina! Really helpful
10th Jun 2024 (1 year ago)
Jessica
Good company to work with, highly recommend. Would like to thank Gina in particular for providing a friendly, helpful and professional service!
10th Jun 2024 (1 year ago)
Drew
I recently had the pleasure of working with Jess Long and Jodie Ivison and I couldn't be more satisfied with the experience. From the moment I walked in, Jess greeted me with a warm and welcoming smile, setting a positive tone for the entire process. She was incredibly helpful, ensuring all my initial questions were answered promptly and efficiently.
Jodie Ivison, the letting supervisor, was outstanding throughout the entire process. Her professionalism, expertise, and attention to detail made finding the perfect property a seamless and enjoyable experience. Jodie took the time to understand my needs, providing valuable insights and guidance. She was always available to answer my questions and went above and beyond to ensure I was happy with my decision.
Together, Jess and Jodie created a truly exceptional experience. I highly recommend their services to anyone in need of a letting agency. Thank you, Jess and Jodie, for making this process so smooth and stress-free!
Landlord
7th Jun 2024 (1 year ago)
E Lewtas
Emailed Sabrina a few times with queries at X1 The Landmark and she’s always responsive and helps me out- thanks!
7th Jun 2024 (1 year ago)
Cadzz
Worst agency, terrible customer service and poor excuses. Not helpful to tenants at all
Tenant
7th Jun 2024 (1 year ago)
Geks
Called the company to schedule some viewings of some properties, I spoke to Lilian and she was very audible, very composed and listened to everything I said. it was a good experience and she was very lovely.
7th Jun 2024 (1 year ago)
A Benard
Great experience all in all! I dealt with Gina and her service was second to none!
7th Jun 2024 (1 year ago)
L Hopkins
Recently dealt with Gina as she was helping us find the perfect apartment. She was extremely helpful and professional and took any stress away we encountered. Would highly recommend, thank you Gina
7th Jun 2024 (1 year ago)
K Thelwell
Good communication with jodie very helpful with my enquiries. Excellent service
7th Jun 2024 (1 year ago)
N Ellis
Great working with Gina she is fantastic at what she does. Would recommend !
6th Jun 2024 (1 year ago)
T Mcgeown
Very professional, thanks Gina to all the help today!
6th Jun 2024 (1 year ago)
S Sonlu
It was great working with Gina, super friendly and helpful!
6th Jun 2024 (1 year ago)
L Malcolm
Great experience, Gina was really helpful
6th Jun 2024 (1 year ago)
T (Tay)
We had some complications with booking a viewing but Jodie was an amazing help with getting us in for a viewing and talking us through the whole application process and answering all of our questions.
6th Jun 2024 (1 year ago)
D Wall
Jodie helped me and my partner recently find a flat. We had a super frustrating day before hand until we spoke to Jodie and within 20 minutes we had an application down for a flat that we both absolutely adored. Thank you so much Jodie, you were amazing help.
Tenant
6th Jun 2024 (1 year ago)
L Pope
Recently dealt with Jodie whilst looking for an apartment to rent. She was very professional and helpful when responding to my questions during my search. Excellent customer service thank you Jodie
Tenant
6th Jun 2024 (1 year ago)
A Harris
Jodie was absoloutley amazing at showing me multiple options within my budget. Would highly recommend going to her to sort you out x
6th Jun 2024 (1 year ago)
N O'donoghue
Shoutout to Gina for being so helpful, professional and friendly ! Thank you ????
6th Jun 2024 (1 year ago)
B Allxn
We were shown around by Anna, she remembered exactly what we were looking for and showed us a great flat! Would recommend, excited to move in.
Tenant
6th Jun 2024 (1 year ago)
A Arnal
Lovely working with Gina. Very professional and friendly
6th Jun 2024 (1 year ago)
sebb4505
Based on my experience this is an excellent and extremely efficient letting agent, Gina in particular very helpful
Landlord
6th Jun 2024 (1 year ago)
N Simpson
Very professional, good communication, Gina whom I spoke with in particular was very helpful, would recommend.
6th Jun 2024 (1 year ago)
K P
Gina has been absolutely amazing to deal with!
6th Jun 2024 (1 year ago)
A Henry
They cancelled and changed my viewing 3 times. Even had to call them myself to find this out myself, I had already got to the location and nobody showed up! Or even bothered to let me know it had changed AGAIN.
Incompetent & rude staff.
Wouldn’t even bother renting with them.
6th Jun 2024 (1 year ago)
T
Ella, the letting agent was super helpful and understanding to finalise my property!
Landlord
27th May 2024 (1 year ago)
RIZZLER
Ella Joi Silva has been super helpful with the entire process, thank you
27th May 2024 (1 year ago)
B Maddock
When communicating with X1 staff all the employees were really friendly and extremely helpful. When speaking with Eve on the phone she was very polite by answering all my questions and booking me a viewing for multiple properties.
24th May 2024 (1 year ago)
G Steward
Do not even consider usjng this agency, they're an absolute nightmare!! When I moved in the flat hadn't been cleaned. There was a condom wrapper on my bedroom floor!!! They didn't care, never sent anyone to clean it so had to clean ourselves. Bathroom fan wasn't working so went mouldy. Broken furniture, they did replace a sofa eventually but it was so uncomfortable. When I kept complaining about the bathroom fan the office actually said 'I think we've already done alot for you.' They were then laughing down the phone at me because I was absolutely fuming. Also my parcels got stolen all the time, the door lock on the building never worked so anyone could walk in and steal stuff. Oh and when we moved in They couldn't find the key so just gave us the whole set of keys for the whole building and told us to try them all. Then never collected them or asked us for them at all, we had to go drop them off. Such bad security we could have robbed everyone!
Tenant
18th May 2024 (1 year ago)
T Sohail
I moved into with X1 and eveything was smooth as can be.
The set up from initial conversation to finalising the rent was a very easy process thanks to the help of Ella joi silva!
Many thanks for you help
Tenant
16th May 2024 (1 year ago)
S Naik
To be very honest X1 letting is the last place I will ever go in future. Its a nightmare living in the property managed by this people. I will give them 0 star if I could.
Tenant
15th May 2024 (1 year ago)
S ho
I’m very grateful for my Tenancy Care Account Manager, Ella Joi Silva. She is always very friendly and answers questions in detail. I trust her completely. ????????????????????????????????????????
Tenant
13th May 2024 (1 year ago)
H Abduh
I wish I could give zero ,I'd give zero . Worst company ever. Wouldn't recommend it to my worst enemy . The building in staying is falling apart and no one care. Absolutely disgusting
Tenant
13th May 2024 (1 year ago)
L LTD
We have worked alongside Naomi at X1 for around 6 months and have found her quick to respond to all enquiries and requests. Always very professional and a pleasure to work with!
10th May 2024 (1 year ago)
G Alsaqabi
I am a landlord but was assisted always with Miss Naomi Jones from X1 - she is very professional person . She helped me to do all my maintenance in my apartment with best price and best quality. I am pleased to work with her
Landlord
10th May 2024 (1 year ago)
W Cleaning
Great company to do business with , clear communication , great staff , Naomi is so easy to work with and is very professional in all that she does . Highly recommend.
9th May 2024 (1 year ago)
R L
Wouldn’t recommend
2nd May 2024 (1 year ago)
M Majd
Kimberly Sison provided exceptional customer service by helping us every step of the way, responding to our numerous questions in a timely manner, and ensuring a smooth renewal contract process. Thank you, Kimberly, for your outstanding work!
2nd May 2024 (1 year ago)
E Smith
Avoid X1 Lettings at All Costs- Disastrous Experience. 0 stars.
My experience renting through X1 Lettings has been nothing short of a nightmare. From day one, I've been met with incompetence and negligence at every turn.
Despite numerous attempts to address urgent concerns with the property, such as a broken bed, damaged furniture, and unusable appliances, I have been met with negligence and incompetence from the agency's staff. Moving into a dirty apartment I had to clean myself and a broken sofa they refuse to replace, are just a couple of the many issues to note, pictures below.
Not only have I had to deal with four different property managers in under five months, but any concerns or issues I’ve raised have been consistently brushed aside or the one issue they did rectify took months.
Their incompetency had also now had repercussions on me personally; despite my water bill supposedly being included in my rent, I've received multiple notices from United Utilities indicating my water bill is past due. Each time I've brought this up with the letting agents, they've simply told me to ignore it (17/01 was the first time I alerted them), promising to handle the matter. Yet here I am, months later, with a negative mark on my credit report as a result of their negligence.
But the cherry on top of this disastrous experience has to be the state of the property itself. For the entirety of my tenancy, I've been stuck with a broken fridge. It took until my final month leasing with them for them to finally agree that it needed to be replaced. As a result, I've been forced to buy fresh food every day, only to have to discard it the same day due to lack of proper storage. The financial strain this has caused me is inexcusable and has been very problematic.
They pass the blame onto others and refuse to take responsibility for their actions, blaming things on past employees who apparently leave after 1 week, this I don’t believe should be impacting me, it’s simply not my problem. It's clear that they prioritize their own convenience over the well-being of their tenants.
Save yourself the headache and avoid X1 Lettings at all costs, I would not wish the situation they have put me in on anyone.
Tenant
1st May 2024 (1 year ago)
K Gill
The worst management company!!! I’d recommend staying away from them!!! Do not rent any properties from them!!! No on has a clue what’s going on there. Completely unprofessional and clueless staff. The managers don’t accept phone calls either, they just leave the junior staff to deal with everything. When you request to speak to the mangers they’re always ‘busy’.
They’re just leeches!! 2 years later after vacating one of their properties I rented in Manchetser they contacted me saying I still owed them rent. They falsely made up dates saying I was still present in the flat and requested me to pay for those dates which were completely fabricated. Thank god I had emailed the agent on the day I vacated the property!!
Tenant
29th Apr 2024 (1 year ago)
E Lee
Booked a viewing but agent just did not appear. Can’t get through the phone call as well.
27th Apr 2024 (1 year ago)
G Nia
Worst worst worst service ever if you need a repair or have an issue in flat or building
25th Apr 2024 (1 year ago)
Z Naz
I posted a review with picture proof, x1 replied basically saying I am lying which is not true at all! I have x1 reports of all these issues in my emails, we were left with cold water for 3 months. Our flat hasn’t been checked for pests since last year despite us asking. X1 employees were rude to us on the phone and did not do anything until I got my family to call multiple times and they had to say we would take legal action. The landlord is basically impossible to reach, I have been trying to reach him since the start of this month but still no response. A couple months ago I listed all my issues and asked for a rent reduction and he offered £50 off one month of my rent which is so ridiculous lol. Do not move here, I am not the only one with these problems, I have talked to other people living in the same building who have had countless issues and they have also confirmed that this isn’t liveable place at all.
Tenant
23rd Apr 2024 (1 year ago)
G Teixeira
This letting agency doesn't help people with any issues they have with their apartments. Just moved in to a "new" apartment and multiple doors do not close properly, the walls have holes, some lights do not work and the fridge has a damp smell that does not go away. Contacted the letting agency multiple times about these issues and their response was that they were not going to fix any of these issues.
The staff were super unhelpful and not polite. Also, contacted the manager multiple times and still haven't received any reply or help from them. Worse letting agency I have ever dealt with!
Tenant
17th Apr 2024 (1 year ago)
C Sayer
Turned up for a viewing organised by the company at Eastbank Tower, no one there to show us round, spent 10 minutes oh hold to the office before giving up.. no phone call from the person due to be conducting the viewing.
Very annoying and a massive waste of my time.
17th Apr 2024 (1 year ago)
Trina
Wouldn’t recommend :) Our accommodation has floods, overflowing rubbish, mould, broken doors, homeless people living under stairs, no hot water for 3+ months and no responses to emails.
Tenant
30th Mar 2024 (1 year ago)
M Tomkinson
Useless company who have no interest in helping customers or providing an acceptable standard of service. Would avoid at all costs.
25th Mar 2024 (1 year ago)
Z N
Most disgusting letting agency ever. Firstly when we moved in we were given a rubbish bathroom with a broken shower door so it would flood every time somebody showered, broken extractor fan so black mould kept growing multiple times, 2 men came to visit and mentioned our bathroom hasn’t been renovated even though it should have. Cold water for 3 months when first moving in and we were told to fix it ourselves. Broken oven for months, broken stove, mice multiple times, homeless people breaking in because the building door is never secure (me and flatmate had to call 999 twice as they were on our floor doing drugs and x1 said they can’t do anything!) huge leak on my bedroom roof left for months, pipe bursts in the coup-boards under the sink, broken sink tap and leaking countertop, flood on ground floor of the building which made the whole building smell and nothing was done about this, broken lift for months, stolen parcels and bathroom light exploded whilst my flatmate was showering which caused every light in the flat go go out, we were left in the dark for a day. This place is a complete joke!
Tenant
22nd Mar 2024 (1 year ago)
M Tun
Calling the investors, DO NOT buy and rent with X1
I invested a property to let with X1 Developer, inclusive furniture pack (which when the property completed furnitures will include in it).
Paid deposit on the 05/Nov/2015.
Completion date should be on the 2017 but delayed.
Building completed on 22/12/2020 (after 5yrs).
First tenants rent out on March 2022
Renewed contract March 2023 with new lease increase rent but still receiving the old rent until the tenants moved out October 2023.
Found out the furniture pack is not included in it? Since then chasing for the money I paid for the furniture pack, until up to now, I still have not receive the refund yet.
After the completion from X1 Developer lead to letting with X1 letting directly (that is a big mistake).
Flat rent out on the 5/March/2022, lower than market price. X1 Letting give me the reason was due to covid, market is down and it’s not easy to find the tenants. I accepted with the low price to rent it out.
One year contract ended on the March 2023, before renewing the contract, agent contacted me saying we can increase the rent because this is what the market at. We agreed on the price with the tenants to continue the contract. But, rent were delayed for 2months, I do not know why. Contacted the agent and ignored my email and phone calls. After few weeks of chasing got the email saying she is leaving the company. Anyway I am still getting the old rent until the tenants moved out October 2023.
Then that’s where another problem started, my flat is unfurnished that is the reason the rents were low. (But I paid for the furnitures pack to completed with the property). I trusted X1 developer from purchased the property with them to letting with X1 letting.
From October 2023, I have been asking them to furnished my property which they neglected to delivery what they promised. During this chasing period, furnitures are finally ordered at the beginning of January 2024 (after 3months), but waiting for the delivery date (one whole month) until end of January and no updates. Then I requested to send me the invoices of ordering the furniture pack and no response. My flat’s been empty with no tenant for 4 months up to that point. I have no choice but to leave the X1 Letting agency.
After I wrote the review on Trustpilot 01/February , they contacted me via assigning to another agent. Told me they will investigate the case and will give me formal written response by 5th March, which of course not delivery to me. Again I contacted that agent and he gave me another email to contact. She then assigned me to one of her colleague to issue the refund.
I still have no receive the refund of my furnitures pack yet until up to today.
Warning to the overseas investor if you’re not in the country it’s likely that you’re will be trapped.
I would not suggest to any of my families and friends to invest with the X1 Company in the future. Very disappointed experience with them.
This is my second reviews for this company, I will continue to share my experience with this company until I receive my refund. I am not even asking for what I lost from the day I started renting with them and yet they still holding the money I paid for furniture pack from 2022 to issue the refund.
Landlord
15th Mar 2024 (2 years ago)
F Mackay
I'm a landlord and will never go near x1 again and will tell everyone I know about them. I NEVER received any rent unless I sent numerous messages chasing. We rented furnished and they didn't do any audit on move in or leaving. They never got the keys back. Didn't arrange or coordinate any change of utilities. Actually lied about saying they didn't receive rent from the tenants when I know they did. Every month was a new 'manager' who always just said they needed time to catch up. Avoid at all costs
Landlord
9th Feb 2024 (2 years ago)
A ALBANNA
Amy Mossop is the best agent
31st Jan 2024 (2 years ago)
B Salmon
X1 found tenants quickly, navigating a tricky period throughout the COVID 19 pandemic. When coming to sell their sales team quickly found a buyer and took significant steps to make selling hassle free.
Seller
31st Jan 2024 (2 years ago)
B Bob
My recent experience with X1 has been nothing short of a nightmare. From the very beginning, the problems started piling up, turning what should have been a comfortable living situation into a constant source of frustration.
Upon moving in, one of the first issues I encountered was with the Fob, which simply didn't work. It took not one, but two attempts to fix this basic access mechanism, leaving me stranded outside my own flat and utterly disappointed with the initial impression X1 provided.
The lifts were another perpetual headache. Filthy and seemingly on the verge of a breakdown at any given moment, the unreliable elevator service created an inconvenience that I hadn't signed up for. It was not only inconvenient but also a safety concern.
The HVAC system, touted as a modern amenity, turned out to be a source of annoyance rather than comfort. Unserviceable, it continuously blew dust and dirt over the ceiling, adding an unsightly layer of grime to my living space. This not only affected the aesthetics but also raised concerns about air quality and hygiene.
Security was another major letdown. The front doors to the building were malfunctioning for 95% of my tenancy, and things took a turn for the worse when the door to the stairs eventually broke. This left the entire building vulnerable and raised serious safety concerns. X1's failure to address these security issues promptly reflects a lack of commitment to tenant safety.
The promise of a receptionist in the building was nothing more than a marketing gimmick, as I never once saw any evidence of such a presence. This added to the sense of isolation and frustration when dealing with various issues.
The parcel room, a basic amenity for many modern apartments, was only open at specific times of the day, making it a constant challenge to access my own parcels. This inconvenience seems entirely unnecessary and indicative of poor planning on X1's part.
Reporting maintenance issues proved to be an exercise in futility. Weeks would pass before any response was received, and when issues were eventually addressed, the solution often came in the form of a low-budget replacement that further cheapened the overall living experience.
In conclusion, my experience renting a flat with X1 has been a series of disappointments, inconveniences, and safety concerns. I strongly advise potential tenants to think twice before considering X1 properties, as the promises made in advertisements are far from the reality of the living experience they deliver.
Tenant
30th Jan 2024 (2 years ago)
eltina21
If you never have to call into the office you'll have a fine time. But getting repairs done, renewing tenancies and overall actual property management responsibilities this firm cannot do with even a basic level of competency.
Tenant
27th Jan 2024 (2 years ago)
J Ward
Very poor communication. Still being contacted 16 months after vacating the property with issues about the new tenants.
Landlord
25th Jan 2024 (2 years ago)
J Walsh
Very disappointed, saw a nice apartment in Eastbank tower , organised a viewing for monday , got cancelled 15 mins prior as Mo said he couldn’t access the apartment due to the tenants not having enough notice and in the process of moving out. I was understanding even though i was already on the way and it was so last minute. I had to call about 5 times the following few days to finally rearrange for today Sunday. I called yesterday Saturday to check it was still going ahead and was confirmed it was still booked in. Wake up this morning , get ready and leave for manchester to then be called AGAIN, saying the staff member who was meant to be showing us the apartment didn’t show up for their shift , and they don’t have enough people on a Sunday. I have now been cancelled on twice and seriously let down it’s a disgrace , after reading the reviews on here they sound like an awful company
14th Jan 2024 (2 years ago)
S Dalton
Having Purchased a property on the X1 Media City development I am pleased to say my experience in dealing with the after care has been very pleasant.
Eve Blears has been so helpful and extremely pleasant in dealing with the very few queries I have had.
Eve will go above and beyond to help out even in areas that are not really within her remit, ensuring things run smoothly and are sorted in a quick and efficient way.
Very grateful for all Eves help.
Buyer
12th Jan 2024 (2 years ago)
NameNotFound
You can't even call them the line just keeps disconnecting seriously unprofessional
20th Dec 2023 (2 years ago)
Ash
We lived in X1 Campus in Salford. The lift got broke 3 months ago but even after several complaints its still not fixed. Their service is horredous i would request you not to move in as a tennant or purchase unless you like burning your hard earned money. Thanks
Tenant
17th Dec 2023 (2 years ago)
N Polat
Even though I have just started e-mailing with Eve, I thank her for understanding my problem immediately and guiding me.
14th Dec 2023 (2 years ago)
sk!
Welcome to the circus of despair known as X1 Lettings, where communication is so mind-bogglingly inept that I suspect they're using carrier pigeons equipped with Morse code. Engaging with this illustrious establishment feels like navigating through a labyrinth of incompetence, where the only thing consistent is their staggering ability to let down even the most modest expectations.
Let's talk about their staff, a cast of characters so blissfully ignorant that I half-expected a laugh track to accompany our interactions. It's as if they've collectively attended a masterclass in obliviousness, leaving me to wonder if basic training involves misinterpreting tenant needs and responding with an enthusiastic display of cluelessness.
And oh, the grand spectacle of their indifference! Picture this: a letting agency so audaciously apathetic that it makes a sloth on sedatives look like an Olympic sprinter. Trying to get a coherent response from X1 Lettings is akin to pleading for enlightenment from a brick wall – an exercise in futility and growing exasperation.
In a world where professionalism is an art, X1 Lettings has masterfully crafted a masterpiece of mediocrity. If you're in the market for an agency that excels in making your life resemble a Shakespearean tragedy, replete with plot twists of incompetence and nonchalance, look no further. X1 Lettings isn't just a letting agency; it's a carnival of catastrophe, ready to turn your housing dreams into a spectacular nightmare. Step right up for a front-row seat to the greatest show of ineptitude in town!
Tenant
14th Dec 2023 (2 years ago)
J Jimenez
Worse agency in Manchester they never answered the emails only fixed the issues when we said we were leaving..so frustrating we rented in The Plaza the boiler works badly no hot water regularly, the coach was uncomfortable and damaged..they change staff so often so when you call they are all very young the only positive thing we're the cleaner and the security lads five stars for them but the agency awful
Tenant
9th Dec 2023 (2 years ago)
S Gago
We have been renting for 1 year with X1 and since the beginning we experienced very poor communication. Emails are never replied or just after you call them. It also take ages for things to be fixed and it seems they are making you a favour. The only positive aspect is that we had a very smooth check out process!
Tenant
9th Dec 2023 (2 years ago)
P Cat
I cycled on Daisy Bank Road this morning (around 11am) and the driver took me over so dangerously that I almost slipped and fell over. The roads have been icy and slippery this morning and the driver repeated the same after the traffic lights. If their drivers drive so carelessly and don't give a *whatever* about other road users on a day like this they can't be taking good care of you as a tenant.
6th Dec 2023 (2 years ago)
M Tomkinson
Useless company, brain dead staff, no interest in you after you have signed to pay rent.
Would not recommend at all
Tenant
29th Nov 2023 (2 years ago)
J Osayi
I went to their office on 27/11/2023 and waited for 1 hour and nobody attended to me. They attended to others that came after me. Felt so frustrated and discriminated against. Poor customer service
27th Nov 2023 (2 years ago)
Y Abidakun
The most unfortunate encounter with a letting agent in UK. I would NEVER recommend X1 lettings to any landlord for property management. As a landlord, expect negative return on investment and zero periodic updates on your property.. If your property is on mortgage expect bank foreclosure due to inconsistency in rental income.
From my regrettable experience, I would highlight the reasons why you should run far away from this company and the most unprofessional property manager named Leighton McMylor.
1) Remittance of rent to landlord takes a very long time therefore making it difficult to plan cashflow or expenses. If you’re extremely lucky this can be 9days after tenant pays or 14days to 1month normally.
2) Slow email response: This is delayed or never. It can be 7days or more. In some cases, you may never receive any response.
3) Low income generation: They’re not mindful about supporting landlords to maximize their return. My apartment was vacant for 4months because of slow pace of work and unaggressive marketing. In addition, it was rented out below the real market value.
4) Landlord payment transfer mistake: Expect errors in your cash transfers from their account department. Too bad if you’ve made plans based on your expected inflow.
5) Rude phone correspondence: When you call X1 office, the property manager might decide not to speak with you and then inform the receptionist to lie that he’s not in the office. Leighton McMylor have done this so many times.
Due to these issues, I have terminated contracted since September 25th. Till date, there is no closure on contract termination. The greatest unfortunate encounter with a property management company is X1 Lettings and Leighton McMylor respectively.
Landlord
24th Nov 2023 (2 years ago)
B Wild
AVOID!
3rd Nov 2023 (2 years ago)
D Swarupa
The Worst and the most unprofessional behavior I have ever come across. This organization does not possess the basic work ethics. They are incapable of communicating properly with their clients. I had a viewing appointment with them for a property in Manchester and had to travel all the way on a working day from London. All the way we called the agency asking for some contact information so that we can inform when we have reached. But received nothing at all from them. We reached the place as per the schedule and tried contacting the agency (because they would not give us any details of the person who will be at the location helping us with the viewing) and multiple times they would just ask us to wait saying that their team member was assisting others with the viewings. After 30 minutes they call me to say that their team mate has already left and asked me to reschedule my appointment. When I told them that I had already called the agency multiple times informing them that we were waiting at the location, the only answer they had was " Our team mate waited for you and left because she didn't find you". Wow!!!! You say that after 30 minutes???? They did not provide us any details about the team member who would be present at the property location. When we asked them why we were not provided with any mail or message with any contact numbers, they said " We do not provide any employee's personal contact details". SERIOUSLY?????? Do you expect me to tell you that there exists a concept of " Office Contact Number" ??? Of course I am not interested in your personal contact information. But how are you even functioning with such unprofessionalism?? Sorry... But travelling 4 plus hours on a working day to view a property and experiencing this behavior made me write this. I wish and hope that no one else has to go through something like this.
3rd Nov 2023 (2 years ago)
C Harding
Wouldn’t even give 1 star if it was possible! Don’t respond to calls, emails or even Formal Complaint’s by the deadline! Wouldn’t recommend to anyone - once they’ve got your money they aren’t interested
2nd Nov 2023 (2 years ago)
J Thompson-Jones
The worst letting agency in Manchester! The majority of the employees we have been in contact with are poorly managed unprofessional and rude. No sense of urgency to fix multiple issues within the flat (Eastbank Tower). We lived with an extremely bad mould and damp issue (through no fault of our own) resulting in mushrooms growing in one of our bathrooms; left unresolved for the duration of our 12 month tenancy - in which we were told to deal with the problem ourselves. Still waiting for a voucher from the marketing team which should have been issued 6+months ago. We have thankfully moved out now, but are being hit with unfair end of tenancy charges. Avoid at all costs, would not recommend to anyone!! Sincere condolences to anyone who chooses to let from this terrible company.
Tenant
20th Oct 2023 (2 years ago)
C Godden
The worse letting agency to rent from. At the start of out tenancy there was a mould/damp issue in the main bathroom. We were informed that it would be fixed before moving in. It wasn’t, for our whole 12 month tenancy it was never resolved. During the tenancy the issue got worse, to the point of mushrooms growing on the shower floor, the ceiling and by the toilet!!! It was disgusting, when I reported it to the contractors “fixflow” their reply was to remove the mushrooms ourselves!!! We did not touch them and eventually they ended up deteriorating. Me and my flat mate were constantly poorly from this issue and they could not seem to care. When reporting to X1 themselves, we were given email after email and was constantly being ignored. It escalated to us having to attend their office and was still ignored. The apartment suffered with damp and mould issues due to a leak that was coming from floors above. Apparently it was too hard for them to find the source of the leak. We have now finally moved out of that horrible building and they are trying to bill us for keys they have not received!! The keys were posted and signed for, they don’t have a leg to stand on! I would never recommend this company to anyone, the staff are ignorant, rude and disrespectful. I feel sorry for any new tenants that have decided to move into the property. Good luck to them
Tenant
19th Oct 2023 (2 years ago)
L Keeling
Cancel bookings at the last minute and can't even be bothered to reply to messages. Shoddy service.
18th Oct 2023 (2 years ago)
M Ejaz
Very bad management and agency
17th Oct 2023 (2 years ago)
Reena
Extremely unprofessional. They cancelled the viewing last minute, twice. Even though they gave time and day of viewing. Didn't reschedule after cancelling And then suddenly send email that apartment is taken.
11th Oct 2023 (2 years ago)
H Ozanar
Terrible experience, I was interested in one of their property.They don't answer emails. When I call them they are rude and hang up on me. I am glad I did not rent any flat from them, I cannot imagine how rude they are already.
Tenant
7th Sep 2023 (2 years ago)
R Rai
Pathetic service and organisation
6th Sep 2023 (2 years ago)
Duck
when the time comes and an out-of-control asteroid or rogue planet is hurling toward us threatening humanity take comfort in knowing that a Single x1 employee is dense enough that we could launch them into it to save ourselves.
If a doctor diagnosed me with cancer and I asked how long I had left to live and they replied as long as it takes x1 to reply to an email I could take comfort in the fact that I'd live forever.
the 1 in x1 stands for the collective brain cell the company has and the x is actually a cross that shows that one brain cell is out of order. kind of like the lifts most days
5th Sep 2023 (2 years ago)
A (AlexSmytheMusic)
Stay far away - I promise you will not have a positive experience. The building will not be maintained. They will let themselves into your apartment without notice or permission. They will lie about correspondance that never occured. They will do their best to keep as much of your deposit as they can, despite zero evidence being provided for any of the issues they claim to find, and the "protection service" will claim you have to disprove a negative in order to get your money back. Absolute crooks.
Tenant
4th Sep 2023 (2 years ago)
J Sikes
Awful experience! Please do not use this estate agents.
I drove 50 miles for a viewing and they didn’t show up. I rang and the office said they forgot they had an appointment at that property and now it couldn’t go ahead.
I spoke to the manager who was sarcastic and dismissive. Please save yourself the headache and use another company !!
1st Sep 2023 (2 years ago)
P Rey
Good service if you want to rent a property. The only pitfall is their office is located in Salford Quays, far away from Manchester city center making the experience less pleasant
Tenant
25th Aug 2023 (2 years ago)
K 686
No one responds to their emails, you call them to try and book a viewing and they say the property manager is not in or on their break and when you call a couple hours later they still say the same thing. When they give you the managers email, the managers not even respond
17th Aug 2023 (2 years ago)
S Graham
Avoid at all cost. Took a 3 hours train journey for a viewing as it was needed in order to rent but was cancelled at last minute when i arrived and no one else willing to take me for viewing. what a joke and now i have to go back home and wasted money for nothing.
Tenant
4th Aug 2023 (2 years ago)
S A
rude and poor service. hanging up on customers seems like a habit
4th Aug 2023 (2 years ago)
A silver
Rental prices not as advertised on thier website
1st Aug 2023 (2 years ago)
Ell
AVOID. Really, really bad management. No communication. Delays with getting problems fixed - including security risks. Rude and unhelpful. High turn over rate of employees.
31st Jul 2023 (2 years ago)
F fn
Terrible customer service, don’t want to hear feedback or criticism, they just hang up, no contact regarding the referencing for a flat that me and my mates have been in the referencing process for at least 5 weeks. Overall very poor, rude staff who are not interested in helping. We have been extremely patient but it is getting ridiculous now as we are relying on having this apartment for uni. All we ask for is some communication on where we currently are.
Tenant
26th Jul 2023 (2 years ago)
C Fung
I rented with X1 Lettings for two years. Thanks to my new tenancy care manager Miss Cherie Mak. She gave me helpful advise and a lot of support. I am now in my third year of lease renewal. I hope the company will keep her, she is caring and dedicated. I love continuing to live in my apartment and the life in the area.
Tenant
17th Jul 2023 (2 years ago)
H Nagpal
The service is exceptionally slow. No one seems to care about the clients. Asked them to arrange a viewing for almost 2-3 weeks and I’ve got no response from them
12th Jul 2023 (2 years ago)
E Ainsworth
If I could give zero stars I would. terrible organisation and no one seems to know what they’re doing. Moved into my flat and didn’t tell me which space I had or gave me a fob. Two months later I start getting tickets because they failed to let me know I needed a permit. If you can avoid at all costs I would! Not worth the hassle.
Tenant
12th Jul 2023 (2 years ago)
L Siddals
Worst letting agency i have ever used! If i could give 0 stars i would. The communication from the start has been nothing but a shambles. They moved our move in date with less than 24 hours notice by 5 days, did not give us all of the keys when we had our move in appointment, assigned us a car parking space that is already in use and everyone you phone to get some support you're always told the person who handles it cannot take your call. And yet not a single apology in sight. I would never ever recommend anyone using them and will never be using them again myself. Absolutely horrendous.
Tenant
11th Jul 2023 (2 years ago)
K C
Stay FAR FAR AWAY!!! Horrific experience from start to finish. Claims they’ve sent emails that they haven’t. They wanted me to pay 12 months rent upfront despite the fact that I passed all referenced. Then I was given a unprogrammed fob when I came to collect my keys which meant I wasn’t able to move into the flat until 2 days later. The flat was not cleaned at all. I won’t mention the poor block management as that falls under “Haymarket” (also horrible reviews there). When my lease was ending they wanted to increase my rent far beyond market rates. Not to mention the fact they facade their buildings and property online as “luxury” but they are far from it. When I refused to sign on for another 12 months of an astronomical rent price, they scheduled a viewing and then cancelled without notifying me. Then one day when I was home, an agent turned up with a prospective tenant to view my flat without notifying me. The agent pressured me into allowing them into the flat to view and I refused. I have reason to believe they’ve shown the flat in other instances without notifying me. Again, claiming to have sent emails that were never delivered into my inbox or my spam folders. I’ve now moved out and have been so far unsuccessful in getting any communication from them regarding the return of my deposit, which I’m sure will be a fight. I do not recommend this agency to anyone, not even an enemy!
Tenant
30th Jun 2023 (2 years ago)
M Fung
Ms. Cherie Mak , she who is resident care manager, provided prompt response to my inquiry and request while other people in X1 didn’t response to the Letting Hub reference check query!
Landlord
20th Jun 2023 (2 years ago)
A Tarban
Stop treating people like that they acting like they will give a place for free
20th Jun 2023 (2 years ago)
C Andrew
Some gorgeous looking flats, but we were constantly let down by faults regarding building security, unsafe parcel drops, lifts being broken for months at a time, overheating flats, unattractive netting to keep the buildings extremely unsafe cladding from falling off.
If you’re considering X1, please only rent with them as a last resort, they don’t care about you or your issues as long as they’re getting their rent
Tenant
13th Jun 2023 (2 years ago)
S Javaid
Good service. Good flats to show and very informative
11th Jun 2023 (2 years ago)
G Barlow
Got a call asking if I wanted to arrange a viewing for a property, called an hour before to ensure it was still going ahead to which I was told it was. Turned up and the viewing never went ahead as no-one had written it in the diary and therefore the agent hadn't turned up. Arranged another viewing for the same property (Eastbank Tower in Ancoats), and all the hallways were damp, water marks all over the carpets, walls crumbling. Agent didn't seem to know anything about it so buildings clearly aren't looked after. Agent seemed to think the flat was empty to which it was not, tenants were still in the flat and when prompted about whether they received any notice, they told they weren't informed about any viewings going ahead. All in all, such a bad experience before I've even started with the rental experience, advise all potential tenants to view the flats before renting/signing as they look amazing on rightmove but are definitely not looked after in person, and considering some of the price points, would avoid all together.
4th Jun 2023 (2 years ago)
C Berry
Extremely bad customer service. Dismissive, condescending and impossible to get anything rectified. I think it’s disgusting how they treat the young people that rent from them and take advantage of them. From stolen mail to cash-grabs from lost/broken access cards. If you’re a landlord, avoid doing business with them, if you’re a tenant then stay well away.
17th May 2023 (2 years ago)
B Negedu
I recommend zero star.
I had a terrible experience with them
13th May 2023 (2 years ago)
O Theresa
In general I had an amazing experience. It was seamless and all my needs were met. 100% recommend
6th May 2023 (2 years ago)
W wong
The worst letting agent experience ever!!!!
I just moved out recently, trying to get my deposit back, they will not proceed your deposit repayment proactively until you contact them.
They charged me £17 a light bulb, £150 mattress deep clean on mattress that I never used, £20 to put a painting back on wall?….etc
No matter how well the condition of the house you left for them, they will still try to claim you for everything.
Moreover the living experience in X1 is terrible, X1 claim they don’t allowed airbnb in the building but the apartment next to us is literally an airbnb. With different people coming to stay every night , some playing very loud music, some coming for fun that their bed were banging the wall and you can just feel the vibration in your own bedroom. We did tried to raise this issue to X1, their response was just the apartment not an airbnb, they had nothing to do about it.
The on site maintenance is also a joke, I raised up a issue on their portal to ask them to fix, I get no reply at all.
There are only two lifts in the building, one of the lift can be down for 3 weeks to be fixed. To imagine how inconvenient a 26 floor building would be if only one lift working.
Highly recommend you avoid to rent an apartment with them. I would rate minus 5 star for them if I could!
Tenant
23rd Apr 2023 (2 years ago)
D Murphy
Overpriced private rental, but they're not bad as lettings agencies go.
Tenant
12th Apr 2023 (2 years ago)
S M
Worst letting agency in Manchester,forget your deposit once paid.
They will give you dirty apartment with dirty mattresses.
Absolutely waste of time and money.
Tenant
8th Apr 2023 (2 years ago)
P O
I am going to say a big thank you to Jodie Ivison because she was very helpful and kind. The service at X1 was fast, a big thanks to the team who answered all questions to the best of their ability,
6th Apr 2023 (2 years ago)
J Hollingworth
Overall, X1 have been nothing short of appalling. From moving into a dirty apartment and finding mold to poorly maintained furniture, holes in the walls, blocked drains before we even use the showers, boiler not working. But the worst part is that we have logged everything and have proof and they deny everything, our health visitor wrote a review and is passing this to the council and ombudsman because the ventilation hasn’t worked since summer, this was when my partner actually was pregnant, weve emailed, called, logged and no help was sent, until recently, we got our own engineer to come and looked and it is not working correctly, the button to boost it, doesn’t work. So a heavily pregnant lady was suffering in an apartment with no airflow, windows or vents and X1 denied it all. Would not recommend.
Tenant
31st Mar 2023 (2 years ago)
F W
Worst letting company I’ve ever used. Landlord will randomly show up unannounced, and you will be chasing and chasing people on emails for months. Members of staff will talk to you like you’re one of their besties when you’re chasing issues with a hey and sign their emails off with X’s. So unprofessional! Parcels are regularly stolen and security is next to non. So many issues with this company and would not recommend them to a soul. You will also be charged for issues that were already there before you moved into the flat! Stay far away!!
Tenant
10th Mar 2023 (3 years ago)
S Piscitelli
Lived in pomona strand for 18 months, car park gate never worked, lift broken for almost 6 months, gym never cleaned as apparently is not in the contract. Every month water pipes would be broken, electricity bills over the roof (never wanted to check with a proper electrician if there was a problem with the energy as I was paying 150 pound for a 1bed flat where I spent 10 days out of 30 in a month. They charged me 60 pound for a light clean even tho a professional cleaner came right before my moving out date. Don't bother with them
Tenant
3rd Mar 2023 (3 years ago)
R Mistry
Excellent
28th Feb 2023 (3 years ago)
S khanmohammadi
Thank you alexandra, patrick and the team for the nice valentine party here in the x1 the campus.
My love and I really enjoyed it.
14th Feb 2023 (3 years ago)
N Olukotun
I've been a tenant in a building managed by X1 Letting Agency for the past 18 months and I have nothing but positive things to say about them. The property management support and maintenance departments are top-notch and always quick to respond to any issues. I have especially appreciated the help and support provided by Julia, the senior account manager. She has been extremely helpful and goes above and beyond to ensure that I have a comfortable living experience. Overall, I am incredibly satisfied with the service provided by X1 and would highly recommend them to anyone in need of a reliable and efficient property management company. Thank you X1 and especially Julia, for all your help and support.
Tenant
6th Feb 2023 (3 years ago)
T Hundz
Friendly staff. Excellent service. Wellrecomended.
27th Jan 2023 (3 years ago)
W Zarei
Actually, your agent rented my property for more amount than I was expecting. I am very happy with her hard effort.
Thanks a lot
Landlord
26th Jan 2023 (3 years ago)
L Wadee
We’ve talked to lots of letting agents but no one helped until we met clare and her team , Clare is really kind and professional and I can’t thank her enough for her help and the building in pomona strand is just gorgeous and i can’t wait to move in!
Tenant
23rd Jan 2023 (3 years ago)
T Ayling
Just an awful experience
29th Dec 2022 (3 years ago)
S Hussain
Apparently they can’t afford to have a concierge service .
6th Dec 2022 (3 years ago)
S Jackson
Worst place I’ve ever lived - X1 the Plaza is poorly managed and neglected. Just a short list of my experience: The lift has now been broken for about 4 months, the door to the basement garage has been stuck open for weeks (leaving cars at risk), bin bags pile high in the other garage, security is barely around, no concierge so packages get stolen, leaks in the garage basement last year caused floods of SEWAGE, faulty key fobs, extremely slow maintenance service and finally breaks in from homeless people. DO NOT rent here. It’s not worth the cheap price.
Tenant
22nd Nov 2022 (3 years ago)
T Wiseman
Avoid this company at all costs
26th Oct 2022 (3 years ago)
S Khan
Horrible, haven’t fixed a broken window that I reported 5 months ago, I have to chase this every other day and either get ignored or get told an excuse, currently have the noise from the building site flooding into my bedroom from Monday to Saturday starting at 7am (if the window wasn’t broken the noise is tolerable)! and my bedroom is freezing cold (since the window is broken)! Countless more issues including the building being insecure, rat infested grounds due to them leaving communal bins outside the car park entrance, try and charge you call out fees for inspecting a faulty fire alarm, urine on the toilet seats when you move in, hair in the fridge?!?, gdpr breaches, damaged vandalised communal areas/doors/corridors, the list can go on… do not rent with X1 and do not bother investing at Manchester Waters.
Tenant
22nd Sep 2022 (3 years ago)
W Cleaning
Fantastic company and team of staff , special mention to Jess and Benn who always go out of their way to help and are both very professional .
22nd Sep 2022 (3 years ago)
B Scott
Good experience
20th Sep 2022 (3 years ago)
D L
X1 Lettings really made the search for somewhere to rent easy. I spoke to a nice lady called Tino. She was very helpful and easygoing. She provided me with all the information about the property in a clear and accurate manner. Definitely, would recommend contacting X1 lettings if you're ever looking for somewhere to rent as their staff are very friendly and nice.
Tenant
14th Sep 2022 (3 years ago)
R Magocha
Your agent Tinotenda helped me resolve a maintenance issue that had been going on for far too long!
Tenant
14th Sep 2022 (3 years ago)
L Atim
Gabriella Mukissa ( tenancy care manager) she has been very helpful to me from the start of my contract. Couldn’t have asked for a better tenancy care manager.
Tenant
13th Sep 2022 (3 years ago)
Vaunce
Have lived here at there studios for a couple years now. Always feel really looked after by staff and security - shoutout to Patrick, Lauren, Alex for a such a lovely spread for the new year! ????
Tenant
8th Sep 2022 (3 years ago)
K Coyne
I honestly wouldn’t bother.
Before I get started please note that Abbie Gregson is honestly a true asset to X1 lettings, I stayed with X1 for 11 months and she was always proactive and so lovely.
1) secure doors? I’ve had various parcels and items stolen from X1, anyone can walk in at any time.
2) they are currently trying to tell me I will only get £5 back from my deposit… why bother?
3) last September someone’s innocent animal was taken from their flat and attacked. For a young girl living on her own it’s rare that you feel safe.
4) as well as flats getting broken into and waking up at 4am to people trying to open your door
5) the bin room- now this is not a reflection on the X1 team but my god the bin room was often full to a point where you couldn’t open the door, rats and the smell was awful.
My experience with X1 has been ridiculously expensive and definitely one to avoid if your looking for student accom.
Tenant
30th Aug 2022 (3 years ago)
A Pompe
Professional and very friendly letting agency , will highly recommend x
Landlord
23rd Aug 2022 (3 years ago)
N Connors
I cannot express how horribly these agents treat their residents. I have had numerous amounts of issues with them. To giving me the wrong key, no mailbox key, the wrong fob to the carpark twice (which is still broken by the way),flies ,black mould and now with the cherry on top I am paying for a parking space they are letting visitors park at all the time, leaving me no choice but to park my car unattended outside where there have been multiple break ins. I can’t park in an empty space because conveniently a ticket officer will place a ticket on my window even though I can never get through to them .Every time I call up to speak to the person in charge of spinner house, she is out on a viewing. I have never seen service this this before. On top of that, they take no details from the people parking as a visitor, so they cannot call or get in contact with them. Honestly shockingly horrifying service just read the other reviews. Zero stars
Tenant
22nd Aug 2022 (3 years ago)
W Bert
Shamefully bad. Not only do they NEVER respond to communication, they tried to trick and panic our owners group into signing up with thier building management scheme too! Thier Leeds office is deliberately sabotaging my attempts to move to a much better agency. I am considering legal action.
Landlord
14th Aug 2022 (3 years ago)
I Williamson
Dont answer the phone never reply to emails stay well away from these cowboys and girls
13th Aug 2022 (3 years ago)
M Itani
I live with my wife in X1-The Gateway, Salford Quays.
Though I rent through a landlord X1 are the building management. I think if they intend to make things worse, they can’t.
I will list mainly 3 reasons (all during 1 month by the way) - let’s see by the end of the contract if I’d still be alive ;)
1) Technically speaking you have 20 floors with almost 15 apartments each floor, thats between 300-600 people. And Guess what, it has been more than a week and the elevator (the 2nd one) has decided to stop working, and X1 decided that its nothing urgent to fix. You have to wait 15 mins to get the elevator… waiting for the train is faster. If you arrive during peak hours you have to wait in line for the elevator.
2) I live with my wife, and they are refusing to hand us another building card (we pay for it). I guess this is the case with all as you will regularly find RESIDENTS who can’t enter their building and I guess for the same reason
3) During this summer Heatwave, and I live on the 13th floor, I had to live with no windows. There is a tremendous number of insects and flies of all sorts on the window. Twice, we had our living room full of flies like bees in a hive. We asked them to check the roof (directly above us) as this is only occurring in the living room (It is not the case for neighboors or even in our adjacent bedroom), and they didn’t. Horrible summer with 0 air in the flat. They wont do a thing about it because “no one else complained”.
I don’t know why they market themselves as luxurious and so when they really can’t manage a building and have responsive customer support.
Tenant
11th Aug 2022 (3 years ago)
anna
Never rent here! If I could give them 0 stars I would. I moved out of the exchange a month ago and I have still not received my deposit back.
Every time you call them you get passed around and your property manager will change multiple times. Nobody seems to know what is going on, it would appear you need to be incompetent to work here. Save yourself the frustration and rent elsewhere.
Tenant
8th Aug 2022 (3 years ago)
M Stasza?ek
This is so far the worst company I have ever dealt with. The whole experience was a nightmare and I am very glad I moved out of the property. They wanted to increase the rent 30% even tho the agreement states it can't be higher than 5% and when I pointed it out they threatened with using section 21 and evict us. No one ever replied to issues - leaking washing machine, mould or constant drilling (the property was under construction for months!). When I finally moved out they tried to charge me a ridiculous amount for repainting the flat that was already dirty when I moved in and 'deep cleaning' fees even tho the flat was stinky and far from being deeply cleaned in the first place - the fridge even contained food! Luckily the deposit protection company did not let them do so.
Stay away from X1 if you can. Just to name some people who were far from helpful and never even called me back even though they said they would - Jasmyn Young and Morgan Lea.
PS Don't bother replying to this comment and suggesting to 'contact you' so you can 'look into this'. I am not going to waste anymore time here.
Tenant
3rd Aug 2022 (3 years ago)
K Congleton
Tried to get me to pay 12 months of rent (around £10,000) up front because I made £1 (that’s right, £1) less than the required salary to rent the flat. They use lettingshub which is a disaster in and of itself.
When I came to collect my keys I was given a faulty fob, so I was unable to live in my flat for 3 days until they resolved it. lift has been out since I moved in over a month ago. Malfunctioning smoke alarm in the hallway beeps every 30 seconds, 24/7.
The team has been unresponsive to my request to allow the water company to check the water meter for my flat.
Avoid at all costs.
Tenant
25th Jul 2022 (3 years ago)
A N.M
Wondering if they even like their job. I have been sending plenty of emails just to require more information on the properties advertised but no answer.. Every times you’ll call their office they will take your details but never return your call with the relevant information. Please avoid this agency at all cost.
18th Jul 2022 (3 years ago)
E Hayward
Really good experience generally, decent rate of replies via email and always able to contact the office.
15th Jul 2022 (3 years ago)
Connor
Update:
Just don't bother.
Facilities are falsely advertised
Lifts break on a weekly basis
Staff pass you from pillar to post to avoid giving you answers - that's if someone actually answers the phone.
Would recomend a stay in HMP Strangeways before leasing with X1.
April 2021
Having just moved in, I can only speak of the experience thus far; this might change when I eventually move out.
The service from both Emily & Gemma has been fantastic. They have both been incredibly responsive to emails and calls. I have had some poor experiences with letting companies before, it has been refreshing to see professionalism and a can-do attitude from them both
No issues to report in terms of building management or snags with the property
Tenant
14th Jul 2022 (3 years ago)
Pisces
If there was an option for 0 stars I would gladly use it. The worst letting agency with the worst customer service. Robbed me and made my life miserable. Cannot be trusted!
Tenant
11th Jul 2022 (3 years ago)
T Lamierdaaki
Worst agency I've dealt with in a while. They send you the list of properties, you reply that same moment requesting some viewings and they reply nothing for days, until 1 week later they advise you they don't have those properties available anymore, and this happened to me already twice with them. They completely ignore your emails and the lack of customer service is just surreal.
5th Jul 2022 (3 years ago)
M Jannusch
Forward thinking, data and customer service driven company. Want to be the best, and has the team to do it. Highly recommend.
4th Jul 2022 (3 years ago)
D W
The worst agency I have EVER come across. I am still getting bills to this day of a flat I left in 2020!!!! That flat was absolutely disgusting condition, holes in walls and doors. It was filthy the day I got it. All the parcels got stolen constantly. They do nothing about any issue you put forward, no matter how many emails and calls. Legal action seems the only way forward.
Tenant
6th Jun 2022 (3 years ago)
B London
AVOID AT ALL COSTS
The building maintenance is very poor. We lived. With sewage on our floor for weeks and they did nothing, 1 elevator for a huge building and it never works and constant fire alarms at all hours because the building gets too hot. These guys do nothing and do not return deposits!
Tenant
14th Apr 2022 (3 years ago)
F AlFadhel
Landlords beware of this agency property management unless you are welling to accept late/partial rents deposit, ignoring your emails/contacts and misleading your statement.
Landlord
7th Apr 2022 (3 years ago)
C G
A nightmare from start to finish. Lived in spinner house and there were tons of maintenance and security problems that were never fixed. Doors to the building were broken for months leading to people’s parcels getting stolen. Car park shutter was broken the majority of the time I was there paying £50 a month for parking (a joke). I could go on and on. Horrendous service, staff are unhelpful and this was the main reason as to why my flatmate and I moved out.
Since moving out a month ago and accidentally paying extra rent on our move out date, they have withheld part of this from me with no explanation. Keep saying they will refund and never do. Takes days and sometimes over a week for Imogen at X1 to get back to me. I work a very intense full-time job and I’m sick of having to chase things up, so I will be seeking legal advice.
Do not rent with X1.
Tenant
22nd Mar 2022 (3 years ago)
C Ekanem
Harriet really helped me a lot and I can’t thank her enough. Really fast communication and smooth moving! Xx
3rd Mar 2022 (4 years ago)
L Blackburn
The worst place to stay! The management are absolutely useless and don’t take accountability for anything. I’ve have to live in the dark without a light for 3 months for them to ignore all my emails and calls and then when I finally get in contact they say that I’m to have ch ages the light myself and that it’s my issue. Tell me how I am suppose to have changed this light?
Don’t stay here unless you want to be robbed.
Tenant
3rd Mar 2022 (4 years ago)
J D
Awful property management company. Just look at all the other recent reviews.
My parking permit expired and X1 never provided a new permit. I got two tickets as a result (£120 total). They initially said they would get the tickets cancelled - this didn’t happen and now they’ve offered £40 and not the full £120 - avoid this company at all costs.
Tenant
28th Feb 2022 (4 years ago)
K Jones
Have been working with X1 for a couple of years now. Harry Sutton Smith a property manager at X1 Manchester is always on the ball whenever I have any questions for him. If I need works approving he will get back to ASAP with answers and is very good at problem solving. Great asset to X1. Thank you Harry for all your help since you have started looking forward to working with you in the future.
Landlord
24th Feb 2022 (4 years ago)
L H
Disgusting, no security no CCTV, won’t provide support. Don’t care if your apartment is broken into it. AVOID, AVOID, AVOID!!
Tenant
22nd Feb 2022 (4 years ago)
AJ
It`s worth living here purely for the joy you feel when you finally leave.
PROS
the apartments inside was fine
CONS
- staff turnover is so high that they loose track of issues and correspondence
- lift are regularly broken (most weeks) and on numerous occassions the lifts stopped and turned off whilst descending
- the bike store was flooded with 2" of water for weeks
- the gym equipment was damaged, reported and not fixed. make shift handles were made using rope
- the communal kitchen area was an unusable building site for the entire 9 months
- £50 charged for replacing a key card
- they made up damage/cleaning charges when leaving the property which are explicitly contradicted in the entry inventory
Tenant
1st Feb 2022 (4 years ago)
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