Compare the Best 1 Estate Agents in Heap Clough

List of Estate Agents in Heap Clough

1. 

   

   Slater Brooking Estate Agents - Rawtenstall

   Hurstwood Court Business Centre, New Hall Hey Road, Rawtenstall, Rossendale, BB4 6HH

   

   (120 reviews)

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   5th Oct 2026 (22 days ago)

   The level of communication, organisation and professionalism throughout this process has been absolutely appalling.<br><br>We viewed property nearly 5 weeks ago and on the very same day as our viewing we said that we wanted to proceed and asked for the application forms.<br><br>The property was advertised as council tax band D but I questioned this and it was in fact council tax band A.<br><br>It then took three working days for them to send the application — and only after we chased them.<br><br>We completed and returned everything, yet it took another three working days for them to even acknowledge that they had received our application.<br><br>Then, almost three weeks after we had viewed the property, the landlord contacted us asking whether we had actually viewed it. We chased the estate agent and were told that our application had been sent to the landlord. The landlord subsequently told us that he had not received it.<br><br>We were then told they would begin the referencing process. More delays followed.<br><br>Over a week ago, they sent our guarantor the incorrect paperwork. When we chased them about it, we were told that the director was on annual leave and they couldn’t send the correct paperwork until he returned at the end of the week.<br><br>Then, this morning, after nearly five weeks since our viewing, we were simply told that the property had gone to someone else.<br><br>The entire process has been a catalogue of delays, poor communication, conflicting information and excuses. We repeatedly had to chase for basic updates and paperwork. At no point did we feel that our application was being dealt with professionally or with any urgency.<br><br>What makes this particularly frustrating is that we were ready and willing to proceed from the day we viewed the property. We were able to move in to the property immediately. We completed what was required of us, yet somehow our application spent weeks being passed around while we were left chasing for information.<br><br>I completely understand that properties can go to other applicants — that isn’t the issue. The issue is the unacceptable way this application was handled and the lack of honesty, communication and urgency throughout.<br><br>After nearly five weeks of being led to believe the application was progressing, being told different things by different people and repeatedly having to chase them, being told this morning that the property has gone to someone else is extremely disappointing.<br><br>I would absolutely not recommend this estate agent. If you are looking to rent a property, be prepared to constantly chase them and don’t expect clear or timely communication.<br><br>A very stressful experience made considerably worse by the people who were supposed to be handling the process and now leaving me with a week to find another property before my notice from my current house is up after 13 years living here for their son to move in.... Read more

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