Compare the Best 2 Estate Agents in Llanvair-Discoed

List of Estate Agents in Llanvair-Discoed

1. 

   

   Moon and Co Estate Agents

   10 Bank Street, NP16 5EN

   

   (179 reviews)

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   15th Sep 2026 (6 weeks ago)

   Our experience with Moon & Co was appalling<br><br>We rented St Christopher's House on Bulwark Road, Chepstow through Moon & Co for less than 10 months. After around eight years of renting, we have never dealt with a letting agency or landlords whose conduct we considered so unscrupulous.<br><br>A few examples of what we experienced:<br><br>1. Contract terms added after paying the holding deposit: We were given a draft contract before paying the holding deposit. However, the final contract and an additional addendum containing extra terms were only sent after we had paid the holding deposit and just four days before moving in. By then, we had already given notice on our previous home and arranged the move, so we felt we had no realistic choice but to sign.<br><br>2. Antisocial behaviour: Before renting, I specifically asked Jon about the area because I had noticed rubbish and a damaged gate. I was reassured that it was nice and quiet. Once we moved in, we discovered people regularly gathering between the house and the church in the middle of the night to drink, shout and fight. Bottles and rubbish were thrown into our yard, people entered or crossed through the property, parcels were stolen and children repeatedly hit our cars with footballs. On one occasion, a chair was thrown into our yard and landed centimetres from my car. It eventually became serious enough that we reported it to the police.<br><br>3. The property itself: In our experience, the house and its fixtures were old and poorly maintained. The house creaked considerably at night, cracks started appearing in the walls, and we had persistent mould and water coming through the ceiling. We bought three electric dehumidifiers and ran them constantly, as well as using moisture absorbers and regularly cleaning mould from the bedroom walls.<br><br>4. Known shower problems: We moved in to find one shower completely non-functioning and the other unreliable. When the landlords attended, they told us they had previously put a piece of plastic inside the leaking shower to stop the water coming through. They said the property had previously been up for sale. Once the plastic was removed, the shower leaked continuously and took almost four weeks to be properly repaired despite repeated chasing. When my husband contacted Moon & Co about the continuous leak and wasted water, Josh responded with words to the effect of: “But does it work? Can you shower? Then what’s the problem?”<br><br>5. Photographs taken inside our home: During an inspection, Josh took photographs throughout our home without asking us first. We had not been told beforehand that photographs would be taken, and our personal belongings and family photographs were visible.<br><br>6. Monitoring and our belongings: The landlords repeatedly drove past the property and reported things such as where our cars were parked. Meanwhile, we could not access belongings we had stored in their shed, at the landlords’ suggestion, for around six months despite repeatedly asking Moon & Co for help. We ended up spending money replacing things we already owned but could not access.<br><br>7. Conflicting information: Jon initially told us the occupation would be for 12 months. After we moved in, the landlords told us the house had previously been for sale but had received no interest, so they had decided to rent it “for the winter”. We were later told that the landlords “needed to move back”, while also being informed that our rent would be increased.<br><br>8. Deposit: We returned the keys a month ago and our deposit still has not been returned. I wish I had read the reviews beforehand, as another tenant described waiting two months for their deposit to be dealt with and also named Jon as the person handling it.<br><br>Throughout our tenancy, problems were repeatedly dismissed, ignored or required endless chasing. We have now submitted a detailed formal complaint to Moon & Co, supported by emails, photographs and other evidence. We intend to take the matter further to The Property Ombudsman and the relevant regulatory bodies if it is not properly resolved.... Read more

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2. 

   

   David James - Chepstow

   Unit 6 Library Place, Manor Way, Chepstow, NP16 5HZ

   

   (6 reviews)

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   24th Sep 2026 (5 weeks ago)

   Comunication was good. I was kept well informed of everything. The housing market if very slow at the moment, and decided to withdraw the sale.... Read more

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