Compare the Best 1 Estate Agents in Newlands

List of Estate Agents in Newlands

1. 

   

   Watermans

   5-10 Dock Place, Edinburgh, EH6 6LU

   

   (404 reviews)

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   12th Oct 2026 (15 days ago)

   If I could give 0 stars I would.<br><br>Extremely disappointing service – would not recommend<br><br>I would not recommend Watermans based on our experience purchasing our new home. What should have been a straightforward process became unnecessarily stressful due to repeated delays, poor communication and a lack of organisation.<br><br>Our mortgage in principle was seemingly not dealt with for around 2–3 weeks, and we were then informed approximately two weeks before completion that Watermans was not on our mortgage lender’s panel. This should have been identified at the very beginning, rather than leaving us scrambling to find another solicitor at short notice and worrying about whether our transaction would go through on time.<br><br>Communication was another major issue. We experienced significant delays in receiving responses, and our selling solicitors at Warners were left chasing Watermans for information, with some matters reportedly outstanding for weeks. We should not have had to continually chase for updates when we were paying for a professional service to manage the legal process.<br><br>We were also disappointed with our experience dealing with Megan, whose manner we found rude and unpleasant, and with the lack of communication from Hannah, who left us waiting for responses for prolonged periods. To add to this, our name was spelt incorrectly on a Minute of Agreement we had paid for, which only added to our concerns about attention to detail.<br><br>Buying and selling a home is stressful enough without having to deal with avoidable delays, last-minute problems and constant uncertainty. Much of this could have been prevented with better communication, organisation and basic checks at the outset.<br><br>I genuinely feel the service we received fell well below the standard we expected. I would strongly encourage anyone considering using Watermans for a property transaction to think carefully about their options. We have raised our concerns formally and hope they take them seriously, investigate what went wrong... Read more

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