8th Feb 2026 (5 weeks ago)
I’m doing what I enjoy most — writing a good review when exceptional service has been provided. I’ve been looking for a property for roughly two months in Liverpool and, to be honest, in that entire time I only viewed one property with Greenbank. Coincidentally, it was the only one I needed to see from them before submitting an application.
Multiple agencies had messed me around and tried to pressure me into signing contracts for properties with serious problems. It wasn’t until I started bringing my builder friend to second viewings that I became aware of all these issues for the previous letting agencies I was making applications with. Having never rented in Liverpool before, I was starting to accept that you can’t find the perfect home within my budget — there always seemed to be some kind of problem, whether it was broken windows, damp, poor structural integrity, small kitchens, no gardens, or a toilet connected to the kitchen rather than upstairs, or connected to a bedroom instead of being a standalone room (both very common in Liverpool from what I have seen).
However, the property I moved into through Greenbank looked perfect on the initial viewing: a good-sized garden, within budget, in a nice area that seems safe and family-friendly, with a spacious kitchen, good-sized bedrooms, and a functional bathroom. Overall, I’m very pleased. I’m currently going through the inventory process, as I only moved in two days ago, so this is a review of my experience so far.
The best thing about Greenbank — aside from the tenancy itself — has been the customer service. They have been exceptional: great communication, quick progress, and efficient turnaround. I viewed on Thursday and moved in a week later on Thursday. They are positive and warm on the phone, and overall they seem great.... Read more