A Gallagher
Fabulous company. We knew immediately when we met Anissa that we would be buying from her. She has held my hand through every step of the process, going way above and beyond. Brilliant experience, I highly highly recommend!... Read more
Buyer
13th Mar 2026 (5 days ago)
K J

I've just had an incredibly disappointing experience after reading all the positive reviews.<br><br>It started well enough with David coming around, proposing an asking price, getting photos done, and suggesting an ad launch date. I then only had two (or three?) viewings in two months after which the agent just gave up without any discussion or suggestions on what to do beyond price reduction (This was justified by other flats coming on the market at a lower price but when I asked whether they'd actually taken a look at those much smaller flats for comparison, the answer was no - and to me it just showed a lack of effort or professional interest beyond putting an ad on Zoopla).<br><br>The ad for the flat has just disappeared without a word and I feel like I've essentially been ghosted by the estate agent. Perhaps my flat just wasn't expensive enough to be worth the hassle but then I could have found another estate agent.<br><br>It's just super frustrating that I've wasted 3 months (8 weeks of which the ad was up).... Read more
Seller
24th Feb 2026 (22 days ago)
G Bainbridge
Could not recommend David and the team highly enough. The most proactive agents I have ever used and excellent local knowledge to get the deal done!... Read more
9th Jan 2026 (10 weeks ago)
William
Great people... Read more
2nd Dec 2025 (15 weeks ago)
M Porter
Cantell and Co have recently sold my house . I cannot recommend them highly enough for their constant support and guidance through a most difficult time. They are an excellent and committed team who appreciate how very stressful moving home can be . It has been a pleasure to work with them .... Read more
Seller
25th Nov 2025 (16 weeks ago)
A D
I recently short let a lovely property managed by Cantell & Co. They were friendly and professional from day one. The staff were easy to communicate with and quickly addressed anything that was needed.
The check -in & out process was seamless. Would highly recommend Cantell & Co to anyone who wants to rent, buy or sell in the Richmond area.... Read more
Tenant
29th Oct 2025 (20 weeks ago)
Selling my house in Richmond was a major milestone, and working with Russell Smith at Cantell & Co made it seamless. His professionalism, clear communication, and deep knowledge of the local market stood out from the start. Russell offered thoughtful, strategic advice—especially around staging and marketing—that helped showcase the home effectively. Every step, from valuation to negotiations, was handled with care and precision. I felt fully supported throughout. Highly recommended for anyone selling in Richmond with confidence and peace of mind... Read more
Seller
24th Oct 2025 (21 weeks ago)
L Torre
We recently sold our second property with David, and once again the experience was outstanding. David offers an unmatched level of service — professional, proactive, and genuinely committed from start to finish.
He consistently goes the extra mile, keeping us fully informed at every stage and offering honest, practical advice that made the whole process smooth and stress-free. His support and attention to detail set him apart; you always feel like you’re his top priority.
After working with David, we simply wouldn’t use anyone else. Highly recommended... Read more
Seller
21st Oct 2025 (21 weeks ago)
S Flanagan
Had a really great experience with Cantell & Co. From start to finish David, who dealt with my purchase, was very communicative and helpful throughout. Would highly recommend choosing Cantell & Co... Read more
Buyer
21st Oct 2025 (21 weeks ago)
R Peason
Selling my house in Richmond was an important milestone, and I couldn't have asked for a better experience than working with Russell Smith at Cantell & Co. From start to finish, the process was absolutely seamless.
Russell's professionalism stood out immediately—he was responsive, thoughtful, and consistently clear in his communication. What truly set him apart was his deep local knowledge of the Richmond housing market. His insights were always balanced and well-considered, especially when it came to staging and marketing the property. He offered advice that was both strategic and practical, helping me present the home in its best light without overcomplicating things.
Every step—from valuation to viewings to final negotiations—was handled with precision and care. It was a perfect process from start to finish, and I felt supported and well-advised throughout.
Highly recommended for anyone looking to sell in Richmond with confidence and peace of mind.... Read more
Seller
21st Oct 2025 (21 weeks ago)
C Bates
We have just sold our Richmond property with David Cantell and the service that we experienced was outstanding. We have dealt with many estste agents in the past and David is a serious cut about the rest! The personal, bespoke service we received was so refreshing. David was so warm from the beginning and was so approachable. He was with us every step of the way and so supportive, even when things were getting quite stressful! David was often one step ahead and had solved the situation before we even asked. His knowledge, honesty, professionalism and care is exceptional and we would highly recommend him and his wonderful team. It was an absolute pleasure to work with him through what can often be a stressful and challenging time. In fact, we will miss his humour and our little chats!
Thank you David-you really are amazing!
Carmel & Richard Irlen... Read more
Seller
22nd Sep 2025 (25 weeks ago)
E McDonald
David went above and beyond to find the right buyer for my flat, and despite a very long conveyancing, managed to keep the sale going through without worry. Thank you!... Read more
Seller
7th Aug 2025 (7 mo. ago)
C Mokan
Even though I ended up finding a property through another agency, I wanted to highlight how helpful Anissa was throughout my search. Her honest feedback, insightful thoughts, and accurate reflections on pricing were genuinely appreciated. She went out of her way to offer support, even when the property wasn’t listed with her agency. If I ever decide to let or sell my home, I would absolutely choose to work with her and the team.... Read more
J Catto
I have just had the most wonderful experience working with David Cantell on the completion of a property in Richmond. He is extremely knowledgeable, offers exceptional customer service, and I was grateful for his personalized approach to our transaction. I had worked with a few more corporately owned firms at the beginning of my search, and working with David was a breath of fresh air. He's not simply pushing product--Cantell and Co deeply understand the real estate market and all of its nuances. I highly recommend working with them.... Read more
30th Jul 2025 (7 mo. ago)
J Thornton
Thank you, Cantell & Co, for your excellent service throughout my property purchase and letting. Your prompt responses, clear communication, and step-by-step guidance made the entire process smooth and stress-free. I truly appreciate your professionalism and support at every stage.... Read more
Seller
30th Jul 2025 (7 mo. ago)
J Bahoshy
Knowledgeable and efficient service provided by the firm especially by David. Particularly good at follow-up and ensuring that latest situation was known by all concerned. Thank you... Read more
29th Jul 2025 (7 mo. ago)
S Willis
Anissa and the team at Cantells could not have been more helpful. Having showed us a few properties, they quickly understood our needs and were able to get us in for an early viewing to see the house we ultimately bought. From there on, Anissa was completely on top of all the details of the sale so everything progressed smoothly and quickly. She was professional and helpful throughout, going above and beyond at all times. I highly recommend her to anyone looking for an agent.... Read more
Buyer
22nd Jul 2025 (7 mo. ago)
M Rogerson
Top class and highly personable service throughout. We have worked with Cantells for many years now, first renting in Richmond, then buying and then eventually selling. Throughout all the different processes, it doesn’t matter who you are dealing with, whether it be Anissa, David or Russell, the whole team always know what’s going on and where things are at. They always go above and beyond, with a no query too small mentality and certainly know the area inside out. Great people to partner with - highly recommend.... Read more
Seller
3rd Jul 2025 (8 mo. ago)
B Sutton
Russell and Anissa at Cantell were supportive throughout the whole process of selling my house. I’m very grateful for Russell’s calm demeanour. He was always very friendly and very willing to help out in anyway he could. Highly recommend Cantell. You really do get the personal touch.... Read more
Seller
20th Jun 2025 (8 mo. ago)
M Marsik
The professionalism and service from Cantell was exceptional.
I have bought and sold many properties over the years and they made the whole process work as it should. Would highly recommend them.... Read more
Seller
12th Jun 2025 (9 mo. ago)
H Westcott
Everybody told me how stressful buying a house would be but Anissa made everything so easy that the process has been actually enjoyable. She guided us through the offer process, was so amenable to our schedules, and responded to emails immediately, never making us feel stupid. I can't imagine ever doing this process again without her! Let's hope we don't need to... She helped us find our dream home. I couldn't recommend Cantell & Co more highly.... Read more
Buyer
6th Jun 2025 (9 mo. ago)
P Smith
Anissa has been an absolute star!!... Read more
T Robertshaw
I worked with Cantell both on my purchase and several years later sale of my flat and on both occasions I cannot thank them enough for their diligence and professionalism, a truly first class service that I would highly recommend to anyone.... Read more
Seller
29th May 2025 (9 mo. ago)
Sada
After a horrific experience with another estate agents securing me a tenancy.
Edward saved the day when I had to surrender the deed because of the mountain of maintenance issues we found. He was so understanding about how stressful the situation was and moved things so quickly and easily.
We can’t thank Edward enough I would highly recommend him!... Read more
Tenant
15th May 2025 (10 mo. ago)
M Montes
We had the best experience renting with Cantell, Edward and Georgina are professional, communicative and all of our problems during our tenancy were solved promptly - couldn’t recommend them enough!... Read more
Tenant
9th May 2025 (10 mo. ago)
M Morgan
Purchased our place in Richmond through Russell Smith at Cantell & Co in 2019 and just completed the sale today. Rarely write reviews but the entire Cantell team were a class apart buying and selling and, dare I say, just really genuine and good people.
Not much more to say…a joy to work with!
Thanks all.
Mark... Read more
Seller
1st May 2025 (10 mo. ago)
C Harding
We recently sold a property with Cantell & Co. David & Anissa provided considered advice about marketing and preparing the property for sale. Likewise good, sound information about the several offers that we received and the sale completed smoothly & in good time.... Read more
Seller
17th Apr 2025 (11 mo. ago)
C Gray
Brilliant! David and the team are a different breed of agents. From the moment we met David we knew Cantell & Co were different. He knew each property we viewed intimately and allowed us to view at our pace with no hard sell. He was intimately involved in every step of the sales process once we put an offer in and helped us navigate the speed bumps along the way, always taking the time to talk. Would 100% use Cantell & Co if we were to ever sell or move... Read more
Buyer
28th Mar 2025 (11 mo. ago)
A weir
We were so very grateful and thankful to Cantell & Co , especially Russell Smith for making such a tough time feel so much easier and smooth sailing. After going through a very stressful time with another estate agents we decided to use Cantell & Co. We couldn’t have felt luckier, we felt so at ease that they did everything possible to get the best buyers for our mother’s house sale. Such an amazing team , we couldn’t appreciate you more, always communicating and keeping us in the loop every step of the way. Highly recommend to everyone. Would use again in a heart beat.
Thank you so so much.... Read more
Seller
6th Mar 2025 (1 year ago)
R Savelli
5 stars are not enough to recommend Russell Smith at Cantell &Co. Russell succeeded admirably and in record time were others failed. His professionalism and calm never faltered and were greatly appreciated at such a stressful time!... Read more
3rd Mar 2025 (1 year ago)
S Cunningham
I cannot recommend Russell Smith from Cantell & Co highly enough! During a stressful time after the loss of a family member he steered me through with grace and ease, patience and utmost attention to detail. Worked hard to get what I wanted. Thank you to the whole team.
Sue Cunningham... Read more
28th Feb 2025 (1 year ago)
Tom
Just as sleazy and unhelpful as most agencies. The agent didn’t have a clue on details about the house listed…... Read more
20th Feb 2025 (1 year ago)
D Foley
We have just left our rented house in London after spending a term in Richmond where our children were attending school.
Anissa and the team at Cantell & Co were very helpful and attentive throughout the lease including the pre-lease and post lease-periods.
We would definitely recommend Cantell & Co to anyone planning to rent in Richmond and the surrounding area.... Read more
Tenant
14th Feb 2025 (1 year ago)
A Akman
I had an outstanding experience working with Anissa Cantell! From start to finish, she was professional, approachable, and incredibly knowledgeable. I truly appreciate her dedication and support, going above and beyond even when she didn't have to. Highly recommend her to anyone looking for an excellent estate agent!... Read more
20th Nov 2024 (1 year ago)
E PROJECTS
Lovely people and amazing service... Read more
20th Oct 2024 (1 year ago)
M Kim
We recently bought a home in the area from a seller represented by Cantell and co. Through the process, we had the pleasure of working with Anissa Cantell.
Anissa was very kind and helpful with our questions about the property and in liaising with the seller. We found this especially pleasant as we had previously dealt with many home agents who were less than honest and unresponsive with even basic enquiries.
Anissa genuinely cared about making the process as smooth and agreeable for all parties which helped ease the stress out of everything. We highly recommend Cantell and co.... Read more
Buyer
29th Jul 2024 (1 year ago)
A Yoon
My husband and I recently completed on our first home via Cantell & Co. We’ve been searching and viewing many different places for the past year and met many different agents as well. Out of everyone we’ve met and dealt with, Anissa was the only genuine, honest and truly helpful agent who was on top of all matters.
She’s always been very fast to reply to us, providing us with lots of different helpful resources and contacts regarding the property management.
She also did a wonderful job to mediate the communication between us and the sellers.
Buying a house could be (and most of the time from what I’ve heard from others around me) a long, stressful experience but Anissa really helped us to lay down the pressure on our shoulders. I’m glad that the sellers chose Cantell & Co to list their property.
I can’t vouch enough for Anissa and the team. Thank you so much for being so wonderful!... Read more
Buyer
29th Jul 2024 (1 year ago)
G H
Helped us both buy and sell a house recently. David and Anissa were both very personable and approachable which made what proved to be a very complicated process much easier. They offer a more boutique service versus all the chains in Richmond and we would use them again.... Read more
Seller
14th Jun 2024 (1 year ago)
D Willcox
Cantell helped us to sell our property. From the initial, straight-forward and honest first meeting and valuation, through to completion, it was a pleasure dealing with Russell, David and the team.
Cantell are an independent estate agents that know the Richmond market well and provide honest advice.
We would happily recommend and use Cantell again if we need to in the future.... Read more
Seller
23rd Feb 2024 (2 years ago)
T Duggan
Cantell and Co have been a part of our lives since we moved to Richmond. From helping us secure our first home to sadly assisting with the selling of it again 5 years later! Throughout this period, the friendly team have helped with tradesman recommendations, insights into the area, legal council and most importantly, guiding us through the difficult process of buying and selling a property. I'd 100% recommend them for anyone who's looking to move house.... Read more
Seller
24th Jul 2023 (2 years ago)
C Harrison
Top agents in Richmond... Read more
30th Apr 2023 (2 years ago)
E Peters
I can't recommend Cantell highly enough. Russell, David and Anissa have been fantastic throughout. Their communication has been second to none and I genuinely feel that there is no better estate agents in Richmond.... Read more
25th Oct 2022 (3 years ago)
G Singh
Courteous and efficient team.
A thanks to Russell.
Plus wish them all the best.... Read more
20th Sep 2022 (3 years ago)
T Thai
Incredibly Professional and at the same time just lovely people to deal with. The best Estate Agent ever!... Read more
17th Sep 2022 (3 years ago)
M Koo
Recently Edward has supported to find a property for one of expat employee in Samsung, he is really responsive and keep his words well. I wish Cantell and Co has more properties for more expat employees in Samsung to get his professional service.... Read more
Landlord
19th Jan 2022 (4 years ago)
J Chetwood
A very positive experience selling our home in TW10 with Anissa, David and Russell. They know their market, were professional throughout and I would recommend them to to others.... Read more
Seller
17th Apr 2021 (4 years ago)
S Harper
I have a small property portfolio in Richmond and for some years now Cantell & Co have been my Go To agent.
Professional and very knowledgeable they look after me as a Landlord but are also mindful as to the wellbeing of my tenants.
I do not hesitate to recommend them.... Read more
Landlord
13th Aug 2020 (5 years ago)
O Rosenberger
Not been brilliant - had a dispute which their deposit scheme should settle but waiting more than three months now... and nothing happens. Wouldn’t rent with them.... Read more
Tenant
15th Jan 2020 (6 years ago)
A Clavien
We absolutely love this boutique estate agency in Richmond! Edward and the rest of the team at Cantell & Co are lovely and very helpful. The properties they list are always of top quality. We just rented a house through them and they were professional from start to finish, ensuring that we had the smoothest of moves. We recommend them 100%.... Read more
Tenant
13th Dec 2019 (6 years ago)
K Howarth
We've used Cantell and Co to both rent and sell our house and we've always been impressed by their professionalism, friendly attitude and drive to get results. It is nice to deal with a family business that really care.... Read more
Seller
29th Nov 2019 (6 years ago)
R Turcan
We had a great experience with our house purchase through Cantell. Both David and Russell were open, honest and approachable from the outset, ensuring we always felt informed and in control. Highly recommended!... Read more
Buyer
7th Nov 2019 (6 years ago)
R Neal
Honest and transparent advice by David... Read more
5th Oct 2019 (6 years ago)
A Nowroozi
very honest and professional very different to larger agencies. They act in the best interest of both their landlords and tenants and their sales team is also excellent. Family ran business, hence they put in 100% and their reputation is very important to them... Read more
30th Aug 2019 (6 years ago)
T Simmons
Professional !
Friendly.... Read more
8th Nov 2018 (7 years ago)
T Simmons
Professional !... Read more
26th Sep 2017 (8 years ago)
S McComb
We were so pleased with the sale, the communication was first class, they were friendly, honest and very professional through out the selling process.... Read more
Seller
14th Dec 2016 (9 years ago)
J Whittington
Jessica and I had such a fantastic experience with Anissa, who was so knowledgeable and honest. By far the most trustworthy and helpful person we worked with. We could not recommend their service more highly as buyers and hope to use Cantell in the future.
James and Jessica... Read more
Buyer
29th Oct 2016 (9 years ago)
D Symons
In the past few weeks I have spent a lot of my time talking to agents in and around Richmond. These guys are an absolute pleasure to deal with and are by far the best people to speak to for a true sense of commercial reality in the area. ... Read more
26th Nov 2015 (10 years ago)
B O'Shea
Love this wonderful boutique estate agency in Richmond. Great ethos and company culture.
These guys have created something very special here and its a credit to them. I've sold 6 properties with David at Cantell and Co and they deliver every time.
... Read more
Seller
7th Jul 2015 (10 years ago)