G Williams
Enquired 3/11/25 about a rental property at Albany Ct., Bromley Rd., Shortlands that had caught my eye on Rightmove. Instead of being able to speak directly to a human being at their office I was sent an online form via SMS to complete(!). So I duly filled in the form and submitted, fully expecting somebody to have the courtesy to respond. Nobody ever did. Chased it up via a ‘phone call their Southborough Lane, Bromley office 9 days later where I left my details and nature of enquiry to be passed on. Again, nobody ever got back to me. Just the other week I noticed that the property has since been let. Questionable customer ethos and strikes me as a strange way to run a business if they are going to simply ignore prospective tenants?... Read more
Tenant
2nd Jan 2026 (11 weeks ago)
L Surfer

As a landlord I can wholeheartedly recommend David James. After having an awful experience with another letting agent, we needed to switch letting agents mid-tenancy at short notice. After emailing David James, they called me back within the hour and explained how we could proceed with switching the tenancy over to them and took the time to answer my questions, as well as offer me some sound advice.
Based on their quick response and helpful approach I decided to move the management of the property over to them and I'm glad I did. They solved all of the issues left by the previous letting agent including getting new gas and electrical certificates in place and changing the locks, and liaised with the tenants to make sure everything went smoothly and painlessly.
They have been managing the property for a number of months now, and a few maintenance issues have arisen in this time. I have been impressed with how quickly and efficiently these have been dealt with. The quotes given by their contractors have been very fair.
So, complete satisfaction so far and I can recommend them without hesitation. Thank you to the whole team for such an excellent service.... Read more
Landlord
31st Oct 2025 (20 weeks ago)
Y olawale
I and my partner Yetunde, Just had an amazing experience with the service while settling into my new house! From the initial walkthrough to the final touches, every team member was super attentive and helpful.
(David , Jenny and Most importantly Susan )
Seriously made a huge difference in making the move less stressful and more enjoyable. Highly recommend .... Read more
20th Sep 2025 (26 weeks ago)
C Holl
Really friendly and helpful service. Would definitely use them again.... Read more
19th Jun 2025 (8 mo. ago)
J Moore
I used David James to manage my property for two years whilst it was tenanted and then to sell it. I recommend them highly, they are efficient and professional and always helpful.... Read more
Seller
25th Mar 2025 (11 mo. ago)
M Mascarenhas
First let with D James. My experience was very positive. Service received was very professional, responsive, and quick turn around times. Competitively priced compared to most others in the area yet still punches above their weight. Would use again.... Read more
Landlord
7th Feb 2025 (1 year ago)
M Talbot
David James managed the flat in our charity's premises for well over a decade. The service has been excellent throughout, including very helpful advice and support when, unfortunately, we had to close and ask the tenant to move out. They have always been very approachable and also very professional. I would happily recommend them.... Read more
Landlord
13th Aug 2024 (1 year ago)
Anonymous Homeseller
Very good. Nicky was amazing a very easy process.... Read more
Seller
24th Jul 2024 (1 year ago)
F mezu
I can't fail to recommend david james, the team is very professional, good communication and stress free.Thank you Sue and Jenny.... Read more
19th Jul 2024 (1 year ago)
I Verran
Delighted with the friendly service delivered with prompt efficiency by David, Susan and Jenny with great attention to detail!... Read more
11th Jul 2024 (1 year ago)
N Jackson
David James Sales, Letting & Property Managent have been fantastic. They make renting a property so straightforward and have the most wonderful team, who are always professional, responsive and friendly.... Read more
Tenant
19th Jun 2024 (1 year ago)
S Ali
This is my 3rd year contract I'm about to sign. From the beginning from viewing the property all the way to signing the contract and moved in process went very easy and quick without any complications, the flat was absolutely clean and spotless, during my stay in the flat i haven't had any problems or faults, everything done by email and the agents takes things very serious and quickly take action.
Highly recommend.
Top Agency
Thank you David And Susan.
All the best.... Read more
Tenant
24th May 2024 (1 year ago)
M Mercado
Professionalism 10/10
Commitment 10/10
Customer Service 10/10
Friendly staff 10/10
One or the best estate agent highly recommended... Read more
3rd May 2024 (1 year ago)
M M
The agent Susan Tickner helped us with the process she was professional and excellent customer service.... Read more
23rd Apr 2024 (1 year ago)
S Robinson
Very sad and felt let down. I have been with this estate agent for many years and was happy with them, but as soon as the owner wanted to sell the property, no one didn’t help me finding somewhere else. I have looked on their website and they have so many properties that I could of moved into. No one said , look we have this property which you might like. This was a stressful time and I didn’t felt I was supported. I thought it would of been in their own interest to transition me in one of their properties that they managed.... Read more
Tenant
13th Apr 2024 (1 year ago)
S Keane-Cowell
I've been using David James for a good number of years now and can't recommend them highly enough. As a non-professional landlord, I value their full-management service enormously, the quality of which has been consistently high. They're always on hand to discuss any issues that may arise and, more importantly, actively provide solutions to problems. Thanks to David, Susan and the rest of the team I've never had a bad experience with any of my tenants. Good work, guys!... Read more
Landlord
29th Feb 2024 (2 years ago)
R Shingleton-Thorne
Could not rate my experience with David James highly enough. Susan was extremely friendly, and regularly kept me updated as the rental process moved along. I was also surprised to receive a beautiful gift box ahead of moving in, and a card - such a lovely personal touch!... Read more
Tenant
15th Sep 2023 (2 years ago)
D foyle
Fantastic high quality service and individuals delivering it. Extremely knowledgeable and helpful... Read more
2nd Aug 2023 (2 years ago)
K 87
Professional service, quick response time and efficient communication with lots of good intention from Susan and David. We had problems with our referencing, but thanks to the patience and support of them we finally sorted it out and signed the contract. Everything neat and legal. Best experience with a letting agency so far.... Read more
Tenant
2nd Aug 2023 (2 years ago)
S Owens
Its been a pleasure working with David James agency clear and efficient communication. When we have had issues they have been quick to respond and resolve every time . I wouldn't hesitate recommending them as a letting agent.... Read more
Landlord
2nd May 2023 (2 years ago)
C Toner
Emailed asking to view a property - was given the incorrect date twice, then told the original agreed time had been taken. Finally managed to view and offered immediately to place holding deposit down. Had no emails back until chased via email and phone multiple times, only to be told the property is now under offer. Still no response back from David. Shoddy company and appalling organisation skills (if any). Really fit the reputation estate agents are given.... Read more
24th Apr 2023 (2 years ago)
L Oliver
We have been using David James to let our house for many years now and have been delighted with the level of service we have received. As overseas landlords, it's comforting to know that the property is in good hands. They are an excellent team; efficient, friendly and on the ball. Communication is excellent. I cannot recommend them highly enough.... Read more
Landlord
18th Jun 2021 (4 years ago)
D Mckay
I have used David James to manage my rental flat in Beckenham for over 10 years. They weren’t the first letting agent I used but they will be my last. Super efficient, friendly, expert service at a great price. I’ve not been a month without a tenant and their range of repairers and tradesman to fix problems and conduct surveys is excellent.... Read more
Landlord
11th Jun 2021 (4 years ago)
S Oy
BAD SERVICE . PLEASE AVOID THIS ESTATE AGENT AT ALL COST. There is a disgruntled lady who picks phone . Unprofessional service. Never get back to you after several calls just to view a property. Really rubbish. And poor customer service... Read more
11th Jun 2021 (4 years ago)
A Sanders
My sale took a long time but David James stuck with me and continued to work for me all the time and ultimately we had a successful outcome which I believe was solely down to David James Estate Agents.
In particular Vicky Ingram from the Post Sales Department was attentive and reassuring to me at times when I felt the sale would never happen. She was my first point of contact as it was her that was communicating with all the other parties and unlike my solicitor she kept me regularly updated.
In previous house sales the estate agent has had little interaction after finding me a buyer but this certainly was not the case with David James.... Read more
Seller
7th Mar 2021 (5 years ago)
Emily
I've recently purchased a property through David James - and they could not have been more helpful throughout the process. I'd especially like to thank Susan, who I was in constant communication with throughout, and chased up any issues promptly and ensured everything was progressing as smoothly as possible. As a first time buyer who was unsure of the process, this was a great help in making sure everything was done as it should be! I couldn't recommend enough and look forward to dealing with them again in the future.... Read more
Buyer
12th Oct 2020 (5 years ago)
J Crawley
David James have been our property full management service for many years. David, Sue and the team have always given us excellent tenants, great help and advice. Would always recommend them.... Read more
Landlord
30th Jul 2020 (5 years ago)
R Wiltshire
I have worked with David James Lettings for many years now and have found both David and Susan to be extremely professional and competent .. would recommend them without hesitation.... Read more
Landlord
21st May 2020 (5 years ago)
S Marquis
Just re-let with D James.
Always had polite, prompt and efficient service with David and the team.
Recommended...... Read more
Landlord
27th Feb 2020 (6 years ago)
G Hedges
attentive to your needs... Read more
19th May 2017 (8 years ago)