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© GetAgent Limited 2026
- FleetMilne Property - Birmingham - Sales
FleetMilne Property - Birmingham - Sales
Closes at 5:30pm
85-89 Colmore Row, Birmingham, B3 2BB
FleetMilne Property - Birmingham - Sales are an estate agent in Birmingham. They mainly list properties in B3, B1 and B18. Over the last 6 months, they've listed 38 properties, with 23 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 4:00pm
- Saturday Closed
- Sunday Closed
View all details
Accreditations
FleetMilne Property - Birmingham - Sales Reviews (410)
Have you used this agent?
73%
3%
1%
1%
22%
All (410)
Seller (9)
Buyer (12)
Landlord (28)
Tenant (122)
General (239)
Y Siow
Kirsty Musgrove - Stop bullying your tenants.
I had the worst experience with FleetMilne.
Through my three year stay in a property, I have had changes of housemates, thus changes in names in the contract. I was going to move out in November, but my then housemate wanted to do a tenant swap to continue staying in the property. We were told that we couldn't do that, because no one from the original contract will be left in the property, thus requiring a new contract. That is fair enough.
What I did not appreciate was how irresponsible and unhelpful Kirsty was. She mentioned my housemate had to vacate the entire property, and remove everything, before moving in again in approximately two weeks. She could not give any estimate of how long this would take, and would not budge when we are trying to find alternatives to solve the problem. We understand if there are laws that she has to follow, but she did not understand how hard a situation it put us in, and was very cold and heartless throughout. She took weeks to reply to emails, to the point that my housemate visited Fleetmilne's office to talk to her. She then ensured my housemate she will reply to the email the next day, which she did not, further forcing us to forfeit the property due to uncertainties and unclear answers by Kirsty.
Upon moving out, I did a deep clean of the property. I then found out Kirsty charged me £120 from my deposit for 'cleaning fees'. I approached her about this to which she explained that I did not inform her that I have cleaned the property, and that's why she hired a cleaner. How ridiculous it is that I have to email the agent to tell them that I had cleaned the property???? She also tried to charge me a lot of unreasonable things from my deposit.
I then opted for a deposit dispute. Kirsty kept delaying submitting the evidence, not replying to emails, in hopes that I would give up the argument. I had to cc the company's CEO into emails to get a response from her.
In the end, I got more than half of my deposit back following the deposit dispute, but that is only after a 5 months fight with Kirsty and Fleetmilne.
Please Fleetmilne, just cease to exist. Stop tormenting your tenants as we are just doing our best to survive in this economy.
Tenant
7th Mar 2026 (11 days ago)
X Xue
Joy is very helpful and patient! I appreciated his time and help!
4th Mar 2026 (14 days ago)
A Kumar
We are in the process of renting an apartment through the agency, and Lucas has been extremely helpful throughout. He has been very responsive, transparent, and supportive in guiding us through the process.
Having experienced several challenges with previous letting agents who did not always deliver on their promises, it has been reassuring to work with someone as clear and forthcoming as Lucas. Speaking with him helped address many of our initial concerns.
We hope the remainder of the process continues to go just as smoothly.
Tenant
4th Mar 2026 (14 days ago)
L Hammond
I want to thank Alex at Fleetmilne for all his hard work on the sale of our central Birmingham apartment. He was absolutely first class throughout the whole process and was a massive help in finally getting it over the line.
Seller
3rd Mar 2026 (15 days ago)
L Moore
Joy took us to three apartments. He explained each one very well.
He even went back to the office to get extra keys to view another property. Thank you for the help
3rd Mar 2026 (15 days ago)
F wichaidit
Joy was amazing at taking us around for the property viewings. Also very knowledgeable and professional
3rd Mar 2026 (15 days ago)
R Yadav
Professional property Agent.
2nd Mar 2026 (16 days ago)
B Fernández-Conde
I had a fantastic experience working with Corey. I was looking to view a property on very short notice, and he managed to secure an appointment for me on the very same day.
Beyond his speed, his communication is excellent; he responded to all my questions incredibly quickly and provided all the information I needed. Corey is extremely helpful and professional—I highly recommend his services to anyone looking for a seamless experience!
24th Feb 2026 (22 days ago)
R Patel
Lovely to meet Joy so helpful and friendly showed me many great flat options
20th Feb 2026 (26 days ago)
A Goodall
Hannah was very helpful assisting with referencing. Brilliant, thank you.
20th Feb 2026 (26 days ago)
A Voicu
Matt was great throughout the whole process of viewing and securing my flat. He was friendly, professional, and really helpful when answering my questions. The viewing was well organised and everything was clearly explained, which made the whole experience stress-free. I’m very happy I was able to secure the flat and would definitely recommend Matt and the agency.
Tenant
30th Jan 2026 (7 weeks ago)
Claudia
Matt has been incredibly helpful in my search of properties. He is incredibly knowledgeable, listens to every need and concern, definitely an asset to FleetMilne!
29th Jan 2026 (7 weeks ago)
N Cooper
Joy Hong has been very helpful, professional and a pleasure to deal with! I recommend!
28th Jan 2026 (7 weeks ago)
???
Joy is a very nice guy and good serve to me, thank you
22nd Jan 2026 (8 weeks ago)
S Buckley
Joy was a great agent! Took us to several locations hoping to find something that suited me best!
22nd Jan 2026 (8 weeks ago)
L Chapel
Hannah R is extremely warm and professional to deal with! :)
14th Jan 2026 (9 weeks ago)
A Magashi
My agent was Lucas, and he was very helpful. From
The process of viewing the property, to explaining the pros and benefits, to processing and signing the contract, he was very punctual in his replies, and helpful all through.
If he is a reflection of FleetMilne’s standards, I will definitely Reccomend for all moving to Birmingham.
Tenant
12th Jan 2026 (9 weeks ago)
N Suwanwong
Joy is the best .. big thanks :)
8th Jan 2026 (10 weeks ago)
P Ireye
My wife and I were looked after by Lucas who was super friendly and gave us a wonderful tour of the building. He ensured we had all the information we needed to make a decision and was just a call away if we needed anything. Would definitely recommend his services.
8th Jan 2026 (10 weeks ago)
S Jennifer
He is so professional in his service. Explains in details and willing to assist you find an apartment within your budget
23rd Dec 2025 (12 weeks ago)
B W
Joy really wowed us with the properties, he was very informative and welcoming and made every property feel like home!
22nd Dec 2025 (12 weeks ago)
Y Kelvin
Special thanks to Joy for his great support during the apartment viewing process. He was very patient and helpful, answering all my questions clearly. Even after I moved in, he continued to assist whenever I encountered issues with the flat. I truly appreciate his professionalism and dedication. Thank you, Joy!
Tenant
20th Dec 2025 (13 weeks ago)
I Ri
Joy was so helpful and clarified all our doubts.
19th Dec 2025 (13 weeks ago)
E M
Joy was great at showing us flats
19th Dec 2025 (13 weeks ago)
H Amini
Amazing explanation by Joy. I think regardless if you like the flats or you don't, his job was good... Appreciated
18th Dec 2025 (13 weeks ago)
P Baharali
I had a very disappointing experience with this agency. I was shown a flat in Cube building by an agent. Before proceeding, I explicitly asked whether the flat had any issues with hot water or heating, and I was clearly told that there were no problems at all and that they had been renting this studio for a long time.
Unfortunately, this information was not true. After moving in, I found that the flat did not have heating or hot water.
This experience showed a serious lack of honesty and professionalism. I would not recommend this agency to anyone looking for transparent and trustworthy service.
Tenant
15th Dec 2025 (13 weeks ago)
L Rose
Matt was exceptionally great, I had a great experience and I’ll recommend to everyone.
15th Dec 2025 (13 weeks ago)
P Bhaskaran
It was really good viewing with Joy. Very happy and satisfied! Thank you
11th Dec 2025 (14 weeks ago)
V Rayan
Great viewing by Joy :)
11th Dec 2025 (14 weeks ago)
P Murarka
Mat was very professional and provided all the relevant details about the property. Also to mark he was quite patient to address all of our questions. Overall great experience!
10th Dec 2025 (14 weeks ago)
M Agarwal
Matt was great in showing us around the property and updating us with every little detail that would concern us as a tenant. He was friendly and polite. Great to meet him.
Tenant
10th Dec 2025 (14 weeks ago)
A Kotwal
Very detailed information and warm individual. Thank you Joy
10th Dec 2025 (14 weeks ago)
C Judge
Loved working with Matt Merricks at FleetMilne to purchase my new flat. He was responsive, accommodating, well-informed, and generally a very nice guy! I really appreciated his help finding the perfect place and bringing the deal together quickly.
Buyer
9th Dec 2025 (14 weeks ago)
G Phipps-Williams
Corey Philpott managed the purchase of our home. It was the first time we’d purchased a home and he was incredibly helpful through the whole process and so professional managing comms between us and the vendor. Would really recommend FleetMilne and Corey in particular.
Buyer
8th Dec 2025 (14 weeks ago)
M Platt
Had a viewing today with Joy From FleetMilne, who was very helpful and friendly and provided me with a great viewing experience
5th Dec 2025 (15 weeks ago)
Y Hafeez
Joy is friendly and well communicated
4th Dec 2025 (15 weeks ago)
B harrison
Corey at Fleet Milne helped sell our two flats quickly and for a good price at a hard time in the market . A great company to deal with
Seller
4th Dec 2025 (15 weeks ago)
G Lee
The service provided by the Sales and Lettings Manager, Corey Philpott, has been good and very responsive.
3rd Dec 2025 (15 weeks ago)
Y Omani
Great experience from joy today very kind and helpful
3rd Dec 2025 (15 weeks ago)
C Hunt
Both myself and my partner exchanged on two city centre apartments using Fleetmine. We were looked after by Corey and I have to say his level of service was excellent. His response rate for quires was quick amd his proactive approach to updating us made the entire process streamlined. We completed with absolutely no issues whatsoever. I would highly recommend Corey and this company.
Buyer
3rd Dec 2025 (15 weeks ago)
Rodas
Great viewing with Joy, very informative and friendly
3rd Dec 2025 (15 weeks ago)
W Dada
Joy was very nice and he showed us around the buildings very patiently, answered every question professionally
3rd Dec 2025 (15 weeks ago)
A woloszyn
Just wanted to say massive thank you to Corey for his professionalism and warm approach to customer. Absolutely pleasure to work with him. Thank you for all support.
2nd Dec 2025 (15 weeks ago)
M Mojeed
He’s very explanatory and calm
2nd Dec 2025 (15 weeks ago)
B Volkan
Here are eight reasons why you shouldn't work with Fleetmil: 1. You're never told who your contact is, 2. You can never reach the person on the phone, 3. Your emails go unanswered for weeks, 4. The person you do reach absolutely refuses to help, 5. There's no empathy for your situation, 6. If you don't work with the cleaning company they recommend, they'll just deduct your deposit for whatever reason they want, 7. If a repair or inspection needs to be done, you're never given a time; you're told to wait at home for the entire day, and then a problem arises, and they tell you to wait at home for the entire next day. 8. No matter the problem, the customer is wrong. No one in authority will criticize the staff.
Tenant
2nd Dec 2025 (15 weeks ago)
A kuku
Joy is a very professional and good agent. He is polite and smart
25th Nov 2025 (16 weeks ago)
N Gavu
I met Joy today for two separate viewings he was awesome
25th Nov 2025 (16 weeks ago)
K Nakro
I had an excellent experience with Lucas Rogers. From the moment he showed us the property, his professionalism and friendly attitude really stood out. He communicated clearly throughout the entire process, answered all our questions, and made sure we had all the information we needed. Lucas secured us a great deal and made everything feel easy and stress-free. Highly recommended.
24th Nov 2025 (16 weeks ago)
A Maheswari
I am really happy with the service I have received today. Matt is excellent in his Job.
24th Nov 2025 (16 weeks ago)
Veria
Corey is very nice! Help me a lot
24th Nov 2025 (16 weeks ago)
U Uzuka
Joy was an amazing guide throughout the viewing and broke down everything for me in ways I understood clearly to give me a good understanding of the property. I loved the property and I’m more or less convinced!
21st Nov 2025 (17 weeks ago)
F DB
We were shown around by a very polite man named Joy. He explained everything so clearly. We’re very happy that he showed us around. Thanks again!!
21st Nov 2025 (17 weeks ago)
???
Very kind and nice viewing experience ????
21st Nov 2025 (17 weeks ago)
I Arulmani
As someone newly settling in the UK and navigating the search for a rental home, I truly appreciated Matt’s support. He was incredibly well-mannered, calm, and composed throughout our property viewings. He patiently answered all our questions with clarity and provided a wealth of helpful information about the local area and rental options. It was genuinely a pleasure meeting someone so professional and kind. Thank you, Matt, for making this part of our journey feel so welcoming and smooth.
Tenant
20th Nov 2025 (17 weeks ago)
C Les
We are new to UK, when looking for house hunt found this amazing person Matt Merricks who represents Fleet Mine. He understands our requirements and booked viewings based on the same. Matt knows the area very well and he guides where to go and whom to reach with multiple options.
20th Nov 2025 (17 weeks ago)
S obiakor
Joy was very helpful
20th Nov 2025 (17 weeks ago)
P Mala
I’ve had viewings with Corey and Lucas and both have been super helpful, extensive knowledge of the places they both showed. Also very approachable with any and all questions I had for the properties. Definitely recommend going through Fleetmilne for properties for expert advice.
Thanks team!
19th Nov 2025 (17 weeks ago)
J chapman
My experience with FleetMilne has been consistently frustrating. Communication throughout the entire tenancy was poor, and when we moved out, we were issued unfair charges — including charges for items that were still in the property. We had to push back multiple times just to get obvious errors corrected.
We ultimately felt forced to accept deductions we didn’t agree with simply to avoid a lengthy dispute process. Combined with an incident where a contractor entered our flat without notice — which caused a lot of stress and was never properly acknowledged — the whole experience has left us extremely disappointed. I wouldn’t recommend FleetMilne based on this.
Tenant
19th Nov 2025 (17 weeks ago)
A Grant
I had a viewing with Joy and he was very thorough and just so kind! He took his time and answered all of my questions and has made me feel really excited about the prospects of living at the accomodation he showed me. 10/10 experience
18th Nov 2025 (17 weeks ago)
L Grigorian
FleetMilne has been professional from day one. The entire process was smooth, straightforward, and genuinely pleasant. I’ve been really impressed with their service and would definitely continue working with them long-term. Highly recommend!
18th Nov 2025 (17 weeks ago)
S Ali
We had our viewing with Matt - truly an incredible guy, was kind enough to answer all of my question :)
17th Nov 2025 (17 weeks ago)
D Amir
I have had a great experience of viewing a few properties with FleetMilne recently. Corey Philpott was the agent who managed the viewings. He was respectful and patient. He handled all of my queries and provided concise answers with proof. Overall, very pleased with the experience.
14th Nov 2025 (18 weeks ago)
A Kariman
Viewings were thorough and good, and the agent, Joy, was also very friendly and respectful!
14th Nov 2025 (18 weeks ago)
A Nyein
Joy is friendly, professional, and he made the apartment viewing feel easy and comfortable. He answered all my questions clearly and gave me the time I needed to look around.
14th Nov 2025 (18 weeks ago)
K MARTINEZ
Corey was very accomodating to all our queries and concerns with the property - thank you!
11th Nov 2025 (18 weeks ago)
G Qasvareh
Corey was extremely helpful throughout the whole process of getting the apartment I love. He was always friendly, responsive, and patient, answering all my questions and making everything smooth. I really appreciate his support and would highly recommend him to anyone looking to rent!
Tenant
11th Nov 2025 (18 weeks ago)
D Imesha
Joy was really helpful and made our property viewing experience easy he was went beyond the usual and showed us other options which were more suitable for us. Highly recommend. Great customer service.
5th Nov 2025 (19 weeks ago)
O
Was shown around the property by a gentleman called Joy who was incredibly helpful, insightful and welcoming.
4th Nov 2025 (19 weeks ago)
S Pal
I had a viewing with FleetMilne who were incredible from the viewing to my move in. Lucas (the agent) was incredibly knowledgable on the property and ensured all my questions were answered. I couldn't recommend him enough and the agency as a whole. I would absolutely rent from them again.
Tenant
3rd Nov 2025 (19 weeks ago)
L Wheatley
Had a viewing with Lucas from FleetMilne.. couldn’t recommend them more. He was incredible knowledgeable and keen to support throughout my moving process. Id absolutely rent from him again.. by far the best agent I’ve worked with
Tenant
3rd Nov 2025 (19 weeks ago)
R stokes
Fleetmilne have been an absolute dream to work with, making the process of finding a home smooth and stress-free. huge shout out to Lucas Rodgers who is an asset to the business, nothing was ever too much trouble, no question couldn’t be answered and the communication was there from the get go! I felt supported throughout the entire process, cannot recommend enough! Thank you FleetMilne & Lucas
3rd Nov 2025 (19 weeks ago)
E Wood
I called FleetMilne when looking for an apartment, I was dealt with by Corey, he was very informative and helpful with any questions I had
2nd Nov 2025 (19 weeks ago)
S Jayaraman
I viewed a house with Lucas today and was extremely impressed with his approach. He came super prepared and knew every detail about the apartment from how the garbage disposal works to council tax information and more. It made the entire viewing process smooth and informative. Would definitely recommend FleetMilne and Lucas if you’re looking for your next home!
31st Oct 2025 (20 weeks ago)
E Chiriac
Would absolutely avoid if possible. They were super helpful, professional and replied quickly at first (earning them the 1 star), however this all stopped once we signed the contract (would give 0 stars if possible). The balcony was completely flooded and there was algae growing everywhere, making it completely unsafe and unusable (for a property that was boasting a huge balcony) - we were promised that this would be resolved within a month, however it kept being postponed and it never got fixed. We had an insane amount of mould that we had to deal with when we moved in (that the cleaners were unable to deal with because it wasn't part of their "standard tenancy clean"). We had a pipe burst during our first week as a result of their contractor "fixing" our bathroom tap that was splashing all over (it was only missing its aerator, but their initial solution was to "not turn the tap to the max"). We only got 15 minutes of hot water at any given time, and the solution we were given was a shower head with smaller holes because "it would pass less water and make it last longer". We had issue after issue and almost every time we were met with either a shrug or something along the lines of "the landlord isn't looking into fixing this at the minute" (speaking of this, we had no doorbell or working intercom for the year we've lived there). And I'm not even going to mention the trouble they caused with the Council and utility suppliers, as they were meant to set up our accounts but failed to do so. The building itself was unsafe, however this isn't their fault. We managed to get some money refunded for all of the inconveniences that they caused us (a lot of pushing and negotiation was needed), and they still tried to charge us for a full professional clean, even though we left the flat in a better condition than we've found it (minus the oven, which we were happy to pay to be cleaned). I am truly sorry for the people that have taken over our tenancy; dealing with FleetMilne has truly been a nightmare. They only act in the interest of their landlords - as long as the rent money is coming in, they couldn't care less about their tenants.
Tenant
17th Oct 2025 (22 weeks ago)
F Dikko
Joy was very helpful, friendly, and professional throughout the viewing. He answered all our questions clearly and made the process smooth and easy. Highly recommend!
17th Oct 2025 (22 weeks ago)
S francis
Joy was so amazing and informative
17th Oct 2025 (22 weeks ago)
S Raju
Great experience and fantastic service from Joy
16th Oct 2025 (22 weeks ago)
N alarimi
?????
FleetMilne is an amazing agency to deal with! My agent, Lucas, was incredibly helpful and smooth throughout the whole process. From the flat viewing to helping me move in quickly, everything went very efficiently. Highly recommend this agency and especially Lucas for his professionalism and friendly support!
Tenant
14th Oct 2025 (22 weeks ago)
M Richardson
I had a viewing and Joy Hong Lee was so helpful and friendly.
14th Oct 2025 (22 weeks ago)
Rameez
We had a viewing and Mr Joy was really helpful in explaining all the facilities.
13th Oct 2025 (22 weeks ago)
M Smith
Great seamless service received from Matt Merricks from viewing to assisting with landlord submission to assisting with queries re referencing. Great overall service.
Landlord
13th Oct 2025 (22 weeks ago)
A Almutairi
Fleet mine was is an good and welcoming letting agency that will surely help you find the right flat especially the guy named joy he was very helpful and walked me through everything
Tenant
6th Oct 2025 (23 weeks ago)
D Dang
Nice. Lovely employees that always help people choose the best property suit for them
2nd Oct 2025 (24 weeks ago)
S Howard-Walker
Many thanks to Lucas for showing me around a property that I was interested in viewing. He was very friendly, professional, had such great energy and really informative- answering all my questions and queries. I also really appreciated him taking the time to show and inform me of the key places to be aware of outside of the property and surrounding areas for shopping and great restaurants. Thank you so much!
1st Oct 2025 (24 weeks ago)
??
Service is very good!
1st Oct 2025 (24 weeks ago)
S begum
Excellent service from Lucas. He really listened to our needs and made the whole process smooth and stress-free. Within just a few weeks, he helped us secure the perfect home. Highly recommended!
Buyer
29th Sep 2025 (24 weeks ago)
M Shanthikumar
Joy showed us around a properly and was lovely. He made sure to answer all our questions and was prompt to send any forms
26th Sep 2025 (25 weeks ago)
S Failla
Joy was a great estate agent, helpful and fast
25th Sep 2025 (25 weeks ago)
N Mokaya
I had the best viewing experience with Matthew this afternoon. He was very warm and welcoming and explained everything I needed to know in great detail. I
Look forward to finding my home with FleetMilne
24th Sep 2025 (25 weeks ago)
N Gottumukkala
Joy very professional and done a good job.
24th Sep 2025 (25 weeks ago)
L G
Joy was very kind to hold my viewing for me and I was very much impressed by his professionalism and attitude. Highly rated viewings experience
24th Sep 2025 (25 weeks ago)
J Park
Lucas was nice and kind during a viewing. Also, I appreciated how quickly my questions were answered.
23rd Sep 2025 (25 weeks ago)
D Wong
Joy has been really helpful and kind.
23rd Sep 2025 (25 weeks ago)
D Parenti
Matthew has been incredibly professional and helpful. It has been an absolute pleasure having him as the agent for the property we were interested in. From providing lots of useful information during the viewing, to being extremely thorough and responsive over text answering any questions, to keeping us updated during the application process. So far, we have had a really positive experience with FleetMilne thanks to him. Thanks Matt!
Tenant
22nd Sep 2025 (25 weeks ago)
C Denise
Matt is very nice and helpful.
22nd Sep 2025 (25 weeks ago)
C Chu
The apartment tour is nice
22nd Sep 2025 (25 weeks ago)
E Manyama
Matt was really kind and was also detail oriented! Any questions we had he was helpful!
22nd Sep 2025 (25 weeks ago)
S Sosa
Matt was such a great help ! Thank you
22nd Sep 2025 (25 weeks ago)
M Jaurigue
Corey has been very responsive to all our queries. :)
22nd Sep 2025 (25 weeks ago)
K Darbah
The service was great, and I would highly recommend Mat. He was very helpful, and the place is stunning!!
19th Sep 2025 (5 mo. ago)
J Daniel
Really appreciate matts help, couldn't have sold it any better and also a genuine nice guy
Seller
19th Sep 2025 (5 mo. ago)
D özgül
Perfect service
18th Sep 2025 (5 mo. ago)
B Althuwaini
Joy is great, best employee
17th Sep 2025 (6 mo. ago)
C wangari
Joy was warm and welcoming.
He arrived before time and took his time to show me the house.
17th Sep 2025 (6 mo. ago)
J Carter
Lucas was amazing and exceptional, he could literally sell you a tan on a rainy day, super passionate and knowledgeable.
12th Sep 2025 (6 mo. ago)
???
Joy was amazing during my viewing! He was so kind, helpful, and explained everything really well. It was such a great experience and I felt very comfortable. Thank you, Joy!
12th Sep 2025 (6 mo. ago)
J DINAKARAN
Just moved into a property managed by FleetMilne, Corey the agent, was incredibly kind and helpful from the time of viewing the apartment to the move in day with all that was necessary for me to have a smooth transition from my previous place.
Would definitely recommend it to anyone looking for a good listing agency
Tenant
11th Sep 2025 (6 mo. ago)
S ghume
Joy is really helpful and kind.
I really had a good experience with FleetMilne.
They have been organised with everything and cooperative.
11th Sep 2025 (6 mo. ago)
R Miguel
Joy was great, very efficient, informative and attentive! Thank you very much again.
11th Sep 2025 (6 mo. ago)
A Nessa
Today my boyfriend had a viewing and we were hosted by Joy, he was very helpful and kind, he answered all the questions asked and was very cheerful
11th Sep 2025 (6 mo. ago)
H Mirza
Had a couple of viewings with Joy he was very helpful and extremely friendly. Very informative and answered all my questions.
11th Sep 2025 (6 mo. ago)
A Vinoo
Overall terrible experience over three years. Maintenance issues take ages to be fixed. I had an issue with the mattress having a dip in the middle due to constant use - causing a lot of back pain. I was asked to merely change the mattress topper after a property agent simply visually inspected the place. The exhaust was never repaired. The checkout document at the end of my tenancy and the claims made by the agency did not match and was being asked for the full deposit back.
Overall would not recommend if can be avoided.
Tenant
10th Sep 2025 (6 mo. ago)
N Li
Really nice attitude, kind person, professional skills
10th Sep 2025 (6 mo. ago)
S Immaculate
We had a great experience with fleet milne. The process was really fast and they gave every information we needed. especially thanks to Lucus for helping throughout the process amazingly.
8th Sep 2025 (6 mo. ago)
N Bristel
Really great time with joy, definitely love the place and I’m looking forward to continue with my application
8th Sep 2025 (6 mo. ago)
D menon
Lucas Rogers from Fleetmilne is very helpful and approachable. He helped expedite my search for an apartment and answered all questions patiently! Thanks to him I was able to land the apartment I had in mind sooner than I could imagine. Would definitely recommend him to everyone!
Buyer
7th Sep 2025 (6 mo. ago)
F Masi
Great experience viewing flats with Corey. By far easiest agents to deal with.
4th Sep 2025 (6 mo. ago)
S Adebiyi
Corey is an amazing staff.
Took his time to show us the buildings and was welcoming
4th Sep 2025 (6 mo. ago)
N Yelawande
Thanks Lucas for the fantastic service! You’re an amazing person with great skills. Keep it up ????????
3rd Sep 2025 (6 mo. ago)
J Field
Just got a new washing machine/dryer unit installed by Wayne from MrFixItForMe on behalf of FleetMilne!
After several weeks of clothes not coming out dry I flagged this issue on FleetMilne’s reporting system which was quickly addressed.
Wayne first came over and was extremely helpful, knowledgeable and polite whilst identifying the issue. It became apparent there was a fault on the drying fans.
FleetMilne were happy to replace the machine with a new modern model and no more than a fortnight later the machine was swapped over in about half an hour.
Super happy with the quick and easy service provided by FleetMilne and Wayne.
Thanks a lot!
29th Aug 2025 (6 mo. ago)
Skyla
Working with Lucas was a great experience. He was early to the viewing, helpful during the process and very kind. Definitely my best experience with an agent.
28th Aug 2025 (6 mo. ago)
L Seng
The agent who show me is really polite and good at explaining. He listens well to my concerns and explains the best for me. Joy, thank you so much.
28th Aug 2025 (6 mo. ago)
R Hechavarria
Very professional and reliable service. We are new to the country, and consider ourselves lucky to have met this company for our house hunting. Highly recommend.
26th Aug 2025 (6 mo. ago)
R Gopal
Excellent service by Joy Hong Lee. He is nothing short of a gentleman with his services. Really happy with the viewing experience.
21st Aug 2025 (6 mo. ago)
J nielsen
Very detail oriented and friendly, knew all about the property off the top of his head.
20th Aug 2025 (6 mo. ago)
M hosseinzadeh
the Joy was greate
20th Aug 2025 (6 mo. ago)
J Morley
I cannot express how much I enjoyed working with FleetMilne to find my dream apartment.
Not only did they have the best range of properties available, but from the very first contact the estate agents were beyond fantastic. I specifically worked with Corey and Matthew, who were both respectful, helpful, and easily contactable for any queries I had.
Even after securing my dream property, they have created the easiest process to help make moving in as stress-free as possible.
I’m beyond grateful to FleetMilne and their incredible service.
Tenant
19th Aug 2025 (6 mo. ago)
M Sheikhian
Matt was perfet he showd everything to us and he was so patient
18th Aug 2025 (6 mo. ago)
M Mdr
Just viewed a property with Matt.
Perfect experience
18th Aug 2025 (6 mo. ago)
G Apio
I had an amazing experience!
Communication was easy and effective even though I was not in the country.
Big thanks to Matt and Hannah for all the help!
15th Aug 2025 (7 mo. ago)
R Haldar
Matt has been extremely helpful in helping me view the property and explain everything clearly
14th Aug 2025 (7 mo. ago)
S Abid
Joy was really helpful and through. Answered all the questions and all the information required to make a decision.
13th Aug 2025 (7 mo. ago)
S Joshi
I really enjoyed interacting with Joy; he was very helpful in helping me understand the property better.
12th Aug 2025 (7 mo. ago)
L ivanicko
I had a great experience working with Matt at FleetMilne. From the very first viewing to getting my tenancy confirmed, he’s been professional, friendly, and really easy to communicate with. Matt kept me updated at every stage, answered all my questions quickly, and made the whole process completely stress-free. Couldn’t have asked for a smoother experience. Thanks again, Matt!
Tenant
11th Aug 2025 (7 mo. ago)
M Brown
Joy was a wonderful help and was so knowledgeable about the flat I was viewing.
31st Jul 2025 (7 mo. ago)
S rawal
Mr Joy was very professional when showing us the property.
We wish him best of luck!
22nd Jul 2025 (7 mo. ago)
M McTernan
Thankyou all involved at FleetMilne for your help in our recent Apartment purchase Joy for his flexibility with agreeing viewings and professionalism in explaining details of the property. Corey for all the communications and correspondence and Hannah for connecting those important calls. Well done everyone. We have had an excellent experience.
Buyer
16th Jul 2025 (8 mo. ago)
S Zaman
I’ve had a great experience with this estate agency. They have been exceptionally organized, cooperative, and always friendly throughout the entire process. Whether it was arranging inspections, handling paperwork, or promptly responding to any queries, everything was managed smoothly and professionally. It’s truly refreshing to deal with a team that combines efficiency with such a personal and approachable attitude. Highly recommended! Matt was amazing
15th Jul 2025 (8 mo. ago)
B Leung
Joy is a trustworthy agent, providing facts and good insights. He is also very efficient in providing useful information and arranging property viewing.
14th Jul 2025 (8 mo. ago)
A Kanh
We had a few viewings with Fleetmilne, even though we did not go ahead with renting any of them we were very impressed by the professionalism shown by Joy and Correy at our viewings. Joy in particular was very thorough and knew his property inside and out and even went out of his way to look for nearby parking spaces for us since the property did not have enough parking spaces for us. If any of my friends or family are looking for somewhere to rent we will definitely recommend Fleetmilne.
Tenant
10th Jul 2025 (8 mo. ago)
H Kripa
Very approachable and flexible lettings agency. Special note for Joy from Fleetmine for his efforts!
Landlord
10th Jul 2025 (8 mo. ago)
K Chin
Amazing apartment viewing experience. Special thanks to Joy for showing me the apartment and explaining the details to me.
7th Jul 2025 (8 mo. ago)
S Fordjuor
Lovely experience. Joy is extremely helpful, kind and patient. Thank you Joy and the team at Fleet Milne.
7th Jul 2025 (8 mo. ago)
T Tai
Joy provides great service from start —professional, responsive, and easy to work with.
1st Jul 2025 (8 mo. ago)
A S.
Great service across the team, especially from Corey and Jodi.
I do recommend collaborating with them for smooth property handovers ! Thank you!
1st Jul 2025 (8 mo. ago)
L Jackson
Throughout the viewing process to key collection, FleetMilne have been fantastic and always contactable, particularly Corey who held the viewing and sorted out any issues very quickly.
Tenant
1st Jul 2025 (8 mo. ago)
S Idahosa
I had a good experience trying to get an apartment. The agent Corey, was particularly nice and patient responding to my questions timely and made sure I had all I needed. I’d definitely be using Fleetmilne again.
1st Jul 2025 (8 mo. ago)
M Sarmiento
So ive hired a couple apartments from this agency, both were given to me dirty and messy. Corey was pretty vague in general but not too bad, as soon as you get the letting he will not solve any of your problems, even if he promised to do so during the pre agreement. Kaci on the other hand is straight up rude, unhelpful and missleading. My apartment was given to me with a broken bathroom that they were supposed to fix asap. It took them TWO MONTHS, two months of the whole apartment smelling like clogged piping. another apartment had what looked like a jungle in the balcony when it was shown to me, I asked for them to get it trimmed before move in date. Also two months waiting... then they make you report it all in their online reporting platform, just to sit on it and give excuses until you are basically forced to pressure them into doing what they promised they would. :)
Tenant
24th Jun 2025 (8 mo. ago)
G Gokmen
My wife and I had a good viewing experience by Joy. They were helpful, kind and supplied us with all information we needed to make our decision.
23rd Jun 2025 (8 mo. ago)
T Scancella
Matt is incredibly friendly and helpful, very satisfied.
20th Jun 2025 (8 mo. ago)
K KADER
I’ve viewed a few properties with Matt and he’s been very professional throughout. He’s been informative, helpful, and always quick to answer any questions. Great service and easy to deal with — highly recommend.
17th Jun 2025 (9 mo. ago)
Z Hung
Joy is doing a great job with professional services to brief us about the apartment.
17th Jun 2025 (9 mo. ago)
Joel
Great lad. Absolute professional
16th Jun 2025 (9 mo. ago)
C Jones
Great viewing experience
13th Jun 2025 (9 mo. ago)
T 2017
Very professional good service very pleased with the flat. Thank you very much everyone here
12th Jun 2025 (9 mo. ago)
M leonte
Matthew was very professional, showed the properties in detail. Respectful and knowledgeable. I recommend his work.
Actually, both him and Correy were very patient with me as I had lots of queries and that made me feel at ease.
Thanks alot.
12th Jun 2025 (9 mo. ago)
K V
I had a great experience with the team—especially Joy, who was extremely helpful and professional throughout the process. He provided all the information I needed and made the viewing process smooth and straightforward. Great service overall!
12th Jun 2025 (9 mo. ago)
BH
Having had bad experiences previously in this area doesn’t give you much confidence & as we all know most things to do with property can be so stressful and time consuming waiting around for responses and solutions I was lucky enough to have dealt with Hannah from the team & I can honestly say it put me at ease straight away for once it went so smoothly, she was so efficient helpful and provided me with all the information upon my enquiry even down to taking her own time during work I imagine that is so busy explaining things I struggled to understand I 100% recommend fleetmilne for this and definitely Hannah, couldn’t of asked for any more help or a better service. Thankyou :)
12th Jun 2025 (9 mo. ago)
W White
Good estate agent, very streamlined process & quick at replying to any queries or questions.
11th Jun 2025 (9 mo. ago)
Varun
Fantastic viewing with Joy
10th Jun 2025 (9 mo. ago)
C H
Great service!!!! Corey was friendly, professional, and well-informed, making the viewing experience smooth and enjoyable.
He answered all my questions clearly and gave helpful insights about the property and area.
6th Jun 2025 (9 mo. ago)
E BR
Good experience
5th Jun 2025 (9 mo. ago)
R Underwood
10/10 joy is great
5th Jun 2025 (9 mo. ago)
D Monica
Joy was amazing. Help me a lot
5th Jun 2025 (9 mo. ago)
L parkes
Hannah was great, she helped us with our initial enquiry swiftly and courteously. Thanks again for your help Hannah.
3rd Jun 2025 (9 mo. ago)
E Boyle
hannah was so helpful and so so lovely ! :)
3rd Jun 2025 (9 mo. ago)
M Waddilove
The experience with FleetMilne was extremely disappointing from start to finish to say the least.
From the outset, there were issues with move-in cost calculations that were provided by two different team members causing unnecessary stress.
When we received the keys, the apartment was dirty and required two visits from cleaners to meet basic standards. The walls were heavily marked, and we were met with “they are only repainted every three years”.
Throughout our tenancy, contractors entered the property despite us clearly stating we wanted to be present for all visits. We had to raise a formal complaint for this to be addressed. Communication was poor, and we often had to contact contractors directly due to delays and lack of coordination from the team.
On moving out, they attempted to charge us for a professional clean despite the apartment being cleaned — apparently because we didn’t use their preferred cleaning company. Additionally they tried to charge us for a broken blind, even though their own checkout report showed it functioning at the time of inspection.
We are still disputing our deposit nearly four months after vacating.
Tenant
3rd Jun 2025 (9 mo. ago)
T Chen
Had a property viewing with Joy, who gave a really brilliant and professional introduction to the property. A truly friendly gentleman!
3rd Jun 2025 (9 mo. ago)
K deshpande
Mr. Joy gave me a tour of the property. He ensured all my questions were answered to my expectations. He was very much polite and punctual.
30th May 2025 (9 mo. ago)
F W
Joy is amazing, great service
28th May 2025 (9 mo. ago)
R Gilmour
Joy was brilliant, very professional and smiling throughout
28th May 2025 (9 mo. ago)
S Dev
I have a viewing with Joy. He's very nice and helpful.
23rd May 2025 (9 mo. ago)
W buttress
Great viewing with Joy. Had great knowledge about the property and helped me to find out more info when he was unaware.
23rd May 2025 (9 mo. ago)
T Manson
Highly recommend Joy, very good service, better than 5 star, very helpful and big smile
20th May 2025 (9 mo. ago)
Y Dinesh
Matt is knowledgeable and excellent at what he does. Thank you for showing us around during the viewing and best of luck.
20th May 2025 (9 mo. ago)
K Dosanjh
Very professional and knowledgeable tour of the properties from Matt, thank you!
20th May 2025 (9 mo. ago)
T Lovegrove
Very professional and insightful viewing from Joy he was well informed on the property and very helpful and inviting when I asked about what the next process would be.
20th May 2025 (9 mo. ago)
K Cummings
Great experience! Corey was amazing during the viewing. He was early and extremely knowledgable about the two properties I viewed. There was just one thing that he needed to find out more information on and he emailed it through very quickly after the viewing. Exceptional service, I would highly recommend working with FleetMilne.
9th Aug 2024 (1 year ago)
A Saviello
High-profile properties & great service across all the departments, especially from Alex Cattanach & Jodi Taylor.
Definitely recommended!
27th Mar 2024 (1 year ago)
S Ofori
The owner Ms Fleetmilen is arrogant. She does not deal with complaints well at all. Tenant focus is NOT a concern of hers at all.
If you complain she will direct you to the property ombudsman. Additionally the full view of the property is not given by her staff who are hungry to gain a commission from the rental. They did not tell me that there was a high cost network energy company in place. No one could change suppliers
Tenant
22nd Mar 2024 (1 year ago)
T Hodges
Had no problems as a tenant so far
Tenant
30th Jan 2024 (2 years ago)
H McGuire
Be very careful if you decide to rent from Fleetmilne. Firstly, I had an incident where they gave workmen keys to the property without my knowledge and they tried to enter while I was inside which was pretty scary and showed a real lack of care for their tenants. I ended up having to leave my tenancy early as I didn't feel safe. As others have said, they will take any opportunity to deduct ludicrous amounts (£200+) from your deposit so be prepared to wait at least 4-6 weeks for your money back while you go through a totally unnecessary dispute process. It's been a complete waste of my time and energy and I really don't appreciate being gaslit over the condition the property was in, which was hardly perfect to begin with. There are plenty of other reputable agents in Birmingham that I've had far better experience renting from so take my advice and steer well clear of these lot!
Tenant
13th Nov 2023 (2 years ago)
E Chidubem
It's great and cheap
25th Sep 2023 (2 years ago)
M A
MJ is amazing, she has always been there to help me throughout my tenancy no matter what the issue was.
Tenant
17th Sep 2023 (2 years ago)
C Stewart
Estate agents were great at responding to any queries you had in a prompt manner. However, they would only provide one key for the letter box and expected you to pay and get it yourself if there was more than one tenant. They expect the rental to be returned in the same condition at the start of the lease, which is not possible when lived in for a few years. They took an obscene amount of the deposit for 5 hours of professional cleaning for tiny things that would not require hiring cleaners. If you choose to rent from them, hire professional cleaners to ensure you get all of your deposit back.
Tenant
4th Sep 2023 (2 years ago)
A pour
People are very kind and know how to work; and very kind
30th Jun 2023 (2 years ago)
C Ashe
Service not A1 prefer to dael with you via email
24th May 2023 (2 years ago)
A Alsaban
Now that the dispute has been resolved and I got my deposit back. This is one of the worst and scammers agent representing sneaky landlord. They will try to take your deposit when you are moving out. Even though I cleaned the studio , this sneaky landlord wanted to deduct £274 for cleaning. Can you imagine.!! I contacted the property manager and they replied they have no hand and it is the landlord decision but they forgot that they are representing this scammer landlord. I raised a dispute and I got my deposit back. Avoid it guys
Tenant
15th Mar 2023 (3 years ago)
B Webb
Had a viewing booked in for a property that they advertised on right move. I’ve been in contract with 3+ people there and all 3 of them have told me different things - yousaf, ariane and Corey. The only helpful person was Corey.
Came from Manchester for a viewing that we had booked. No one was there, we called to ask and it had been let without any communication. Absolutely awful customer service, if I could give 0 stars I would.
17th Jan 2023 (3 years ago)
M Shahabi
High class renting house, agents are perfect when it comes to online communications, they emailed me all the proper properties.
Tenant
12th Jan 2023 (3 years ago)
J Neicho
Fleet Milne has been responsive and prompt with information since taking over as lettings agency for the property I rent in spring 2022. A concern about the fire alarm fault signal being triggered was followed up straight away. It’s reassuring to have a lettings agent rooted in Birmingham, with a depth of experience in the local market.
When I managed to lock myself out, Nicola personally came to the rescue, coming in to the office late at night to lend me a spare set of keys. Fantastic service and demonstration of a duty of care to tenants.
Tenant
28th Sep 2022 (3 years ago)
J Yang
FleetMilne provide a good service and I am so happy with their help!! Thank you for helping me settle down ?
8th Sep 2022 (3 years ago)
X Meng
Alison is really nice and always be very respectful and helpful
7th Sep 2022 (3 years ago)
S Idris
The agency is very good when it comes to repair, however, they are horrible when it comes to deposit refund. Better to take photos upon moving in and leaving otherwise high chances to get scammed
Tenant
5th Sep 2022 (3 years ago)
M Alharbi
I would like to thank Alison for her professionalism and help throughout the letting process she helped with every detail I asked about.
Also the reception they were very cooperative and answered my query when I visited the office and when I call by phone so thank you.
I still have to sign the lease in a couple of days but I have a great impression about this letting agency, I hope everything goes smoothly ????????
Landlord
31st Aug 2022 (3 years ago)
N Henry
Alison is extremely helpful in guiding us to find the right house. She is really professional with her role and provides the greatest service throughout the whole process. She responds very fast for every enquiry. Really appreciate!
23rd Aug 2022 (3 years ago)
C Rayne
Extremely terrible service! Will never use Fleetmilne again.
19th Aug 2022 (3 years ago)
R Shanmugam
No proper response
14th Aug 2022 (3 years ago)
R Gibson
poor sale reps
12th Aug 2022 (3 years ago)
K Gallagher
Fleetmilne are an excellent management company who go the extra mile to help & support their clients. Nicola is an outstanding CEO not only as an employer, but she's an integral part of the Birmingham professional services community, bringing people & business together & showcasing that our city is a fantastic, friendly place to live & work!
12th Aug 2022 (3 years ago)
M Bott
Interactions with FleetMilne have always been courteous and professional and the agents have always been clear and punctual.
They are also socially-conscious as a business, doing a lot in their community.
10th Aug 2022 (3 years ago)
S RAJEEV
It's my pleasure to write this review as I and my husband approached fleetmilne for a property for rent and they are really helpful in in choosing s best option for us.The properties suggested by them are all highly luxurious and elegant.one person needs special mention is Mr Muhamed Yousaf, one of the staff in Fleetmilne who is there with us from beginning till the last stage of doing all the tenancy agreement in dealing and clarifying all the queries.He just made everything easy and quick to deal with.Really thankfully to you man.I will suggest Fleetmilne and Mr Yousaf to my friends and colleagues for getting good properties for buying or lettings.
Thanks a lot.
Tenant
10th Aug 2022 (3 years ago)
A Mitchell
Great service! Everything went through quick and easy with the help of Yousaf. Thank you.
10th Aug 2022 (3 years ago)
D Cardoso
Amazing how a professional cleaning costs 295£ they overcharge for cleaning dust and mold only, I didn’t know you could go to DPS and only pay 80£ this is a warning for everybody reading this if you have a chance to go to DPS PLEASE GO, unfortunately I was to late, one last critic, the deposit should be received after 10 working day I have been waiting for a month. Never gonna rent a house with fleetmilne again, worst experience I had renting a house.
Tenant
4th Aug 2022 (3 years ago)
T M
Nice and.friendly staff
30th Jul 2022 (3 years ago)
M Northover
My apartment block in Birmingham thats managed by FleetMilne is always looked after very well. From time to time when we need Nicola and her team I'm always impressed by the speed and efficiency they strive for. Not that I have too many problems but even the small things the FleetMilne team sort. I'm very impressed with their support its almost like staying in a 5 star hotel sometimes considering the level of service they offer.
Landlord
17th Jul 2022 (3 years ago)
A Lui
Responsive agent company in Birmingham. Helpful, quick response, proactive, can understand my needs and provide suitable choices, managed to help us to rent a wonderful property with reasonable cost with a very limited time. My family is highly appreciated and recommended this agency for whom just arrived from HK, especially one of the agent named Alison who has made my day, answered numbers of our question professionally. And team Alex, thank you so much for your quick response in the first place and thanks for assigning Alison to us, she is our hero!
10th Jul 2022 (3 years ago)
W Wang
Very professional letting agent, super supportive and always response you in no time. Highly recommend and I'd love to give one more extra star for Alex.
6th Jul 2022 (3 years ago)
T Olaoye
Simar was great at her customer service she was really patient with all my antics and kept professional the entire time
23rd Jun 2022 (3 years ago)
F Duppy
Avoid this agency at all cost or if you don’t have a choice make sure take photos of the entire property on moving in date. As this agency will tick you into keeping your deposit and blame you for things that was already there. They are just out to make money off you.
22nd Jun 2022 (3 years ago)
F Hughes
Super super helpful with helping my wife and I relocate from Hong Kong to Birmingham. Went above and beyond to find us a place and take care of everything we needed to move before we left Hong Kong and made sure we were good to go upon our arrival. Would highly recomend to anyone looking for a property in the area
Tenant
9th Jun 2022 (3 years ago)
S Karl
Really great company! Working with their agent Kirsty to find a property to buy has been an absolute pleasure - professional, helpful and a joy to engage with. She made the process easy and kept me up to date at all times.
Buyer
9th Jun 2022 (3 years ago)
B Kaiser
Fleetmilne were very friendly and tried to tailor the viewing to suit myself, unlike other previous agencies that I've had experiences with. Fleetmilne made great effort to keep me up to date with other properties via WhatsApp. To this day I am still working closely with him to find a place I can call home.
9th Jun 2022 (3 years ago)
T Khaufman
Excellent experience renting a new flat with FleetMilne Estate Agents. Good service from the whole team, fast and efficient and they helped me secure an excellent rental property. I worked closely with Yousaf Muhammad who was very professional, showed me some quality properties and ultimately helped me negotiate and land the property that I wanted. I highly recommend Fleet and would happily use them again in the future.
Tenant
8th Jun 2022 (3 years ago)
R Mccoy
I worked with one of their agents for a few months during my apartment search in Birmingham. He was one of the most responsive and understanding agents as we worked through the process of finding and locking down a place for my two friends and I to live. He consistently answered questions, updating us on deadlines, and guided us through the leasing process. If anyone is looking for an agent/company to find an apartment, highly highly highly recommend this one! So professional yet personal and attentive, helping to find a place that matched my flatmate and I’s needs perfectly. 100% recommend!
Tenant
8th Jun 2022 (3 years ago)
F Contrearas
Would definitely recommend in the future!
7th Jun 2022 (3 years ago)
B Scott
Ini is so polite and lovely. She was very helpful, thank you Ini.
7th Jun 2022 (3 years ago)
L Winn
Iniluwa sent me the matches and her going the extra mile took the stress out of moving home for me. Thank you
7th Jun 2022 (3 years ago)
L Walla
Its refreshing to speak to an estate agent who actually listen to your requirements and want to find a property that it is suitable. Kirsty was super helpful by recommending some buildings and areas that matched what i was looking for considering i was brand new to the area. 5 star service
7th Jun 2022 (3 years ago)
M Taylor
Had a really great experience with Danielle who did a fantastic job at keeping me updated with everything. No issues whatsoever, everything was seamless. Thanks for all of your help.
6th Jun 2022 (3 years ago)
A Randy
Just wanted to say a big thank you to Alex Cattanach for helping me find my flat. He was very knowledgeable, professional and helpful.
6th Jun 2022 (3 years ago)
M Theriault
Having rented with other agents and had poor service, my experience with Fleetmilne has definitely set some high standards that will be hard to beat.
Tenant
5th Jun 2022 (3 years ago)
A Linda
Great service :-) Made moving into Birmingham very easy and stress-free. Very good communication and quick response times
4th Jun 2022 (3 years ago)
E Dufours
Inioluwa kept me updated regularly and explained each part of the sales process. Much appreciated as it was my first time selling a property.
Seller
1st Jun 2022 (3 years ago)
R Lacroix
I highly recommend Fleetmilne. I find them very courteous efficient and very professional and always get a very quick response whenever I have any queries
1st Jun 2022 (3 years ago)
M Kaddatz
Nicola was very responsive and helped push my sale through to a quick completion, despite lots of issues with my solicitors along the way! Much appreciated.
Seller
31st May 2022 (3 years ago)
A Bagnall
Fleetmilne managed to get me moved in within a week when I needed urgent accommodation. Thank you so much for your help especially Alex and Inioluwa
Tenant
30th May 2022 (3 years ago)
J Baker
Nice clean property at move in. Thanks Fleetmilne
Tenant
28th May 2022 (3 years ago)
F alloin
Felt like my needs were listened to straight away and I was made a priority when helping me find what I was after. Yousifs attitude and responsiveness was great and I’d highly recommend going to him again. Cheers Yousif!!!
27th May 2022 (3 years ago)
Sara
This company is a scam. The estate agent Yousaf Muhammad refused several times when I asked to view the property - he claimed to be 'too busy' and harassed for me to pay £5000 upfront. According to him, the video of the property was enough, despite me not knowing if any of the appliances even work and the condition of the property itself, as the video is rushed and doesn't show him thoroughly showing the property at all. In addition, he claimed that the landlady would give me the keys within a week. When I explained I had no contact received from the landlady, he demanded I pay the £5000 within the next hour and threatened I would lose my holding deposit and letting, if I didn't pay, despite being refused to see the property in person. Along with this pressure and constant unprofessionalism, I was told after I pay the holding deposit, all marketing materials for the property would be taken down, yet it still remained on their site the entire time. When I questioned Yousaf, he refused to answer as to why and pressured me more to pay the £5000. This company deserves 0 stars and after reading the other Google Reviews, I see why everyone else agrees. Avoid this company and save your money, this is the worst letting agency I have ever come across.
- In response to the reply, Yousaf claimed there wasn't a problem with referencing and his mannerism was highly unprofessional throughout this process. The applicant is still waiting for your email response.
25th May 2022 (3 years ago)
J Jyden
Smooth experience from the offset
24th May 2022 (3 years ago)
C Maryan
Great selection of properties in Brum city centre
23rd May 2022 (3 years ago)
T KAL
Smooth experience from the offset
22nd May 2022 (3 years ago)
S Lavoie
Professional and efficient service that gives me a hassle-free experience
21st May 2022 (3 years ago)
R Braman
Great to see the impact of some staffing changes. I now have a great property manager who really cares about my property - very happy landlord and would recommend if you're looking for a professional and efficient letting agent.
Landlord
20th May 2022 (3 years ago)
D Dunn
Beautiful property - very happy
19th May 2022 (3 years ago)
J Sanders
Would recommend if new to Birmginham
18th May 2022 (3 years ago)
W Rios
Helped me find a great property that could accept me and my cat after weeks of being turned away from other lettings agents.
Tenant
18th May 2022 (3 years ago)
R Morris
Fleetmilne are an excellent, highly organised team. Knowledgeable in all areas, friendly and professional. We have a long standing working relationship and would recommend to anyone looking for an excellent management company that will go the extra mile to meet their needs.
17th May 2022 (3 years ago)
T Aloue
Professional and friendly letting agent. We rented a property via Allison. She was friendly, attentive, patient and understanding what our family needed. Thank you!!
Tenant
16th May 2022 (3 years ago)
L Bartin
Yousaf was a nice friendly guy. He answered any questions I had even used whatsapp. This Estate agents helped me secure my home with a couple of days. Great service and communication.
Tenant
15th May 2022 (3 years ago)
R Maria
Mr Alex help me find nice house. Thank you.
15th May 2022 (3 years ago)
F naiila
Finally an Estate Agent that provides clear rental statemtents on time. And they pick up the phone!!
Landlord
13th May 2022 (3 years ago)
M Morgan
Led me through the process with no issues
12th May 2022 (3 years ago)
M Paul
Excellent service. As a landlord, I recently switched to their management services for my city centre apartment. It was refreshing having one point of contact - Yousaf was super-responsive and was quick to secure us a high-quality tenant. Should have switched over years ago.
Landlord
11th May 2022 (3 years ago)
Oliva
I would 100% recommend using services from fleetmile and especially Ini to help you find your home in Birmingham!
9th May 2022 (3 years ago)
J Root
Alex has been very professional, experienced and helpful in our search to find our apartment. Highly recommend. His advice and support through closing was invaluable. He was polite, available, friendly, and knowledgeable. We could not have done it without him.
Buyer
8th May 2022 (3 years ago)
R Walker
Easy communication and efficient
7th May 2022 (3 years ago)
D Miller
Yousaf did a brilliant viewing, even though we didn't choose that flat in the end. I am still looking but he is really responsive
6th May 2022 (3 years ago)
E Jean
Alex and the team on Colmore Row did an excellent job in renting out my apartment. They found a tenant within a week for the full monthly rental. So far the process has been very professional, as has the service. I trust that this will be the case throughout the tenancy agreement.
Landlord
6th May 2022 (3 years ago)
T Bobby
me and my housemate always speak to the same person (Gemma) and they fix our problems. This is important
5th May 2022 (3 years ago)
T Johnson
Rhoda is very gentle and patient! Since it was my first time to rent an apartment in the UK, I did not understand many things and there were many cultural differences. But It was Rhoda who helped me interpret and assisted me through the rental process. Here I personally give very satisfied praise!
Tenant
29th Apr 2022 (3 years ago)
A Elliott
It's a really good agency. As an international student, I don't know the process of renting a house in The UK at all. Along the way, I encountered problems but Alison who has been patient to teach me, I finally rent an ideal house!
Tenant
29th Apr 2022 (3 years ago)
J Neth
the pandemic caused no issues, I was so pleased
28th Apr 2022 (3 years ago)
R Peters
I like Stacey as she is full of information and useful. Thank you Staccey!
27th Apr 2022 (3 years ago)
R Weeb
I like that the team at FleetMilne are small like a family and they make me feel special
27th Apr 2022 (3 years ago)
H Freeman
I rented with Fleetmilne for 1 and a half years and thoroughly enjoyed it. Issues were resolved really quickly, the whole tenancy has been made really easy and big up to the landlord at Kenyon Forge and the building management team. Gemma has been extremely helpful too and helped make my move out very easy! Thank you!
Tenant
26th Apr 2022 (3 years ago)
T Phillip
Very reassured by management services, so decided to instruct. Alex was good.
Landlord
24th Apr 2022 (3 years ago)
A Staywart
Yousaf was great and on time, thank you
24th Apr 2022 (3 years ago)
CC
Avoid :( They appear to seriously struggle (and not care) about being able to recruit decent enough staff. Staff must be very poorly paid to care so little about their customers - and clearly incentivised to rip people off through extra charges especially when moving out :(
18th Apr 2022 (3 years ago)
C corbett
I've been looking for a property in the Birmingham city centre but I couldn't find a property that was right for me. I contacted FleetMilne and they understood what I was looking for and showed me some amazing properties. They found a property that was exactly right for me! They were so helpful and friendly.
Buyer
11th Apr 2022 (3 years ago)
D Jordan
Nicola and her team provide an extremely high quality service. We have been letting with FleetMilne for almost 3 years now and throughout that time I have received faultless service as a landlord. The team are very efficient, courteous and always go the extra mile to help where they can. Our tenants have equally had only good things to say about their experiences too. I have no hesitation in recommending them.
Landlord
11th Apr 2022 (3 years ago)
A Sahota
Friendly and knowledgeable staff! Highly recommend to those seeking property within the city centre.
10th Apr 2022 (3 years ago)
C crag
Really nice staff, felt like dealing with an old friend. They understood the objectives I have for my future portfolio as a first time investor. But what is priceless - they made my next BIG step feel like a stole, and provided detailed knowledge on where my money is best left to grow. Thanks again to Alex and Kirsty!
8th Apr 2022 (3 years ago)
S Perkins
I've used Fleetmilne for the last 4 years and have nothing but good things to say about them. They have a helpful, responsive and professional approach backed up by extensive knowledge. If you need an apartment in Birmingham, definitely check them out. Very happy!
Tenant
8th Apr 2022 (3 years ago)
P bistis
I'll add another awful review! Unfortunately I didn't see the reviews before renting the place. They tried to overcharge my flatmate and myself after leaving the place just because one radiator was dusty and the oven wasn't perfect (which was the case when we entered the house as well). Also they tried to charge us for things they didn't do during our tenancy, such us mould removal. They kept £390 from our deposit, we said we are willing to pay £40 and the case went to DPS. The DPS decided we need to pay £80. It was clear FleetMilne was trying to overcharge us... Also they were very slow whenever we needed something from them. Finally there where constructions around our building that started April-May 2021 and didn't finish till October when we left the house, which they never told us when we decided to rent the place (October 2020)
Tenant
7th Apr 2022 (3 years ago)
O Asf
Avoid this agency for your peace of mind.
Every single response from them is provocative, 0 Understanding, 0 Communication, 0 Manners, all they care about is money and whats ironic is its you would think that they are the ones covering the rent on your behalf from the way they write to you. Very bad agency such a shame I can’t rate it with 0 stars
25th Feb 2022 (4 years ago)
M Williams
When people say that lettings agencies are generally dodgy and immoral, they're probably talking about ones like FleetMilne. We moved into a flat with unlivable mold behind the bathroom tiles. It took us 3 days to discover we were short of breath and had red rashes and lumps over our arms and legs and another 3 days to discover the cause of them. We were dealt with Karolina Sobanska at FleetMilne and she couldn't have seemed less bothered. After weeks of back and forth whilst living elsewhere, we had to pay a premium to end the tenancy.
We booked a professional cleaner as per the terms of our exit agreement but they also deducted another substantial amount from our deposit for a SECOND deep clean. We were also charged £90.00 to replace 6 lightbulbs that had apparently burnt out during the 3 days that we lived in the flat.
All in all, if you value peace of mind and don't want to deal with an agency that really couldn't care less about your health, welfare and general well-being then stay well away.
Tenant
25th Jan 2022 (4 years ago)
M Williams
When people say that lettings agencies are generally dodgy and immoral, they're probably talking about ones like FleetMilne. We moved into a flat with unlivable mold behind the bathroom tiles. It took us 3 days to discover we were short of breath and had red rashes and lumps over our arms and legs and another 3 days to discover the cause of them. We were dealt with Karolina Sobanska at FleetMilne and she couldn't have seemed less bothered. After weeks of back and forth whilst living elsewhere, we had to pay a premium to end the tenancy.
We booked a professional cleaner as per the terms of our exit agreement but they also deducted another substantial amount from our deposit for a SECOND deep clean. We were also charged £90.00 to replace 6 lightbulbs that had apparently burnt out during the 3 days that we lived in the flat.
All in all, if you value peace of mind and don't want to deal with an agency that really couldn't care less about your health, welfare and general well-being then stay well away.
Tenant
25th Jan 2022 (4 years ago)
V S
After 6months we've finally got our deposit back. I originally thought I'd type out a long review warning people about fleetmilne and their picky habits on checkout but I've run out of energy. Simply put, clean your house very thoroughly and take lots and lots of photos. If your experience is anything like mine, expect to have to fight for your deposit as they will try and charge you for every tiny change to the property. Good luck, you're going to need it.
Tenant
24th Dec 2021 (4 years ago)
V S
After 6months we've finally got our deposit back. I originally thought I'd type out a long review warning people about fleetmilne and their picky habits on checkout but I've run out of energy. Simply put, clean your house very thoroughly and take lots and lots of photos. If your experience is anything like mine, expect to have to fight for your deposit as they will try and charge you for every tiny change to the property. Good luck, you're going to need it.
Tenant
24th Dec 2021 (4 years ago)
R Dessington
Now that we've got our money back - honestly where to begin. After 12 months of dealing with FM I've not even got the willpower to waste loads of time writing this. Unresponsive, unprofessional, unreasonable throughout. Issues that we agreed in our initial contract were never resolved. Every sensible request was an issue. The landlord wasn't any better, terribly unresponsive and clearly not bothered about his/her flat (e.g. furniture belonged in my Great Grandmother's house). Such a shame as it has the potential to be a nice flat, but they're just not bothered. I could go on but I've got better things to do. If you're thinking of renting (christ let along buying) from these jokers - do yourself a favour and don't. Look at the reviews, they're all shocking and they clearly have to buy good ones to balance them out. Will never return.
Tenant
28th Sep 2021 (4 years ago)
R Dessington
Now that we've got our money back - honestly where to begin. After 12 months of dealing with FM I've not even got the willpower to waste loads of time writing this. Unresponsive, unprofessional, unreasonable throughout. Issues that we agreed in our initial contract were never resolved. Every sensible request was an issue. The landlord wasn't any better, terribly unresponsive and clearly not bothered about his/her flat (e.g. furniture belonged in my Great Grandmother's house). Such a shame as it has the potential to be a nice flat, but they're just not bothered. I could go on but I've got better things to do. If you're thinking of renting (christ let along buying) from these jokers - do yourself a favour and don't. Look at the reviews, they're all shocking and they clearly have to buy good ones to balance them out. Will never return.
Tenant
28th Sep 2021 (4 years ago)
A Davidson
During the 6 months I was a tenant with fleetmilne, I experienced multiple problems.
There was a leaking sink in the property that we requested to get repaired. A contractor came to visit and said they would order the parts. then they turned up with the wrong size of part and then said there was problems getting the required part. (started off blaming covid and then the supplier gave the wrong part to the contractor and then billed them multiple times) in the end when i stated we were going to move on from the property, the sink got repaired.
We signed up to goodlord to sort all of our bills out. This was not done and i had to set everything up besides council tax. For some reason our supplier was changed to scottish power a month after we moved in ( i assume this was done by goodlord) and no notice was given to us as our flat number was not put on the correspondence address. this lead to us missing letters and getting threatened by bailiffs.
The property had a ventilation issue causing mould to appear on the wall and carpet of the main bedroom. when we approached fleetmilne numerous times, they said they will send a contractor out. This took a few weeks. another few weeks went by and we found out (via chasing, this was not originally communicated to us) that the landlord was dealing with it.
We were given a timeline for return of deposit, this was late as fleetmilne didn't manage their resources. Our property manager went on annual leave and didn't allocate the deposit return to another member of her team.
The replies we received were rude and not helpful.When an urgent issue needed to be raised, we got no reply for days. Miscommunication throughout our time at the property.
When we met the landlord, she was not happy with the way fleetmilne were managing her property either. She stated that she had been charged for items that had not been completed yet and was shocked when she arrived at the property.
Positives - Alex Cattanach
Tenant
27th Sep 2021 (4 years ago)
A Davidson
During the 6 months I was a tenant with fleetmilne, I experienced multiple problems.
There was a leaking sink in the property that we requested to get repaired. A contractor came to visit and said they would order the parts. then they turned up with the wrong size of part and then said there was problems getting the required part. (started off blaming covid and then the supplier gave the wrong part to the contractor and then billed them multiple times) in the end when i stated we were going to move on from the property, the sink got repaired.
We signed up to goodlord to sort all of our bills out. This was not done and i had to set everything up besides council tax. For some reason our supplier was changed to scottish power a month after we moved in ( i assume this was done by goodlord) and no notice was given to us as our flat number was not put on the correspondence address. this lead to us missing letters and getting threatened by bailiffs.
The property had a ventilation issue causing mould to appear on the wall and carpet of the main bedroom. when we approached fleetmilne numerous times, they said they will send a contractor out. This took a few weeks. another few weeks went by and we found out (via chasing, this was not originally communicated to us) that the landlord was dealing with it.
We were given a timeline for return of deposit, this was late as fleetmilne didn't manage their resources. Our property manager went on annual leave and didn't allocate the deposit return to another member of her team.
The replies we received were rude and not helpful.When an urgent issue needed to be raised, we got no reply for days. Miscommunication throughout our time at the property.
When we met the landlord, she was not happy with the way fleetmilne were managing her property either. She stated that she had been charged for items that had not been completed yet and was shocked when she arrived at the property.
Positives - Alex Cattanach
Tenant
27th Sep 2021 (4 years ago)
V Vikraman
The worst agency just send mail that they have property and the same time they don't have also.
Don't know why they bother to mail.
13th Sep 2021 (4 years ago)
S Mayer
Would not recommend. Very dishonest people.
21st Aug 2021 (4 years ago)
C Tella
Awful experience and poor management. They do not respond back to enquires unless you chase them up on it. Their professionalism is not there especially from their administrator. Also, they deflect from problems you raise with them, making it somehow your fault. Avoid!!!
18th Aug 2021 (4 years ago)
C Tella
Awful experience and poor management. They do not respond back to enquires unless you chase them up on it. Their professionalism is not there especially from their administrator. Also, they deflect from problems you raise with them, making it somehow your fault. Avoid!!!
18th Aug 2021 (4 years ago)
D Karwanski
Has been a tenant for almost a 1 year.Had no issues until 'checking out' The agency has charged me and my partner for almost 400 pounds for a 'wipeover'.Wouldn't ever recommend to anyone.
Tenant
6th Aug 2021 (4 years ago)
J Mathias
Very unhelpful and dishonest company. I was once even cursed at when they got fed up with replacing the washing machine in my flat. Would not recommend.
Tenant
4th Aug 2021 (4 years ago)
I Ali
AVOID FLEET MILNE AT ALL COSTS PLEASE!!
Good: Alex Cattanach.
Bad: Reading all the reviews is actually quite a releif to myself and my wife, beacuse it confirms that we are not crazy. This was our first time renting a property and really did not know where to start, Alex really did help finding us this place. However from the very first day we moved in it was absloute hell. The flat was left in an awful state, mould, dust, fluff, hair you name it (its funny in the video everything looked so nice, that video must be from years ago) So much misscommunication from the property manager led me to believe I should just wait for bills from energy, water and council tax (Again first time renting so didnt know how it worked) after a whole month of waiting for these bills I found I am not even with the energy supplier that I was supposedly signed up to through fleet milne. This led to multiple late payments and debts with certain companies which is not a good start to renting life.
Moving on, the kitchen light was broke and we were cooking in the dark for a whole month, they had no urgency to fix it and they didnt really care it seemed. As for the kitchen lights multiple other lights kept breaking in the flat, not to mention that the power went out 7 times in total during our stay and again they just did not care.
The freezer was broken and our advice was "eat the food quickly and then defrost it" laughable really, especially after we just did a big grocery shop. They did not even care enough to send out a temporary freezer so we could actually defrost it quicker. The process of getting a replacement freezer took a month.
They are now trying to squeeze every penny from us and trying to do anything possible to keep our deposit. £234 for professional cleaning, they did not even professional clean the property before we moved in. They are trying to blame us for mould on the celing of the bathroom when there is not even ventialtion in there. We mentioned this to them in an email and they simply ignored it. They are not very truthful with the way they go about things, they dont care and all they do is say sorry which is text book customer service and to be honest you haver to say that. For all our troubles they sent an M&S gift basket for the troubles we had, not really fair considering how much we struggled.
They will read 10% of the email and ignore the rest, they lie and they just point the finger at the tennants rather than actually resolving anything. They over charge you for everything and then will do everything in their power to keep your deposit. They won't listen to reason and simply do not care about the tennants.
Please please avoid Fleet Milne at all costs.
Ps when they respond to your reviews all they say is you are not on our system like you never existed.
Tenant
27th Jul 2021 (4 years ago)
S Khan
Can't be trusted to see out your tendency hassle free.
Tenant
8th Jul 2021 (4 years ago)
S Khan
Can't be trusted to see out your tendency hassle free.
Tenant
8th Jul 2021 (4 years ago)
R Johnson
I have recently moved into a property managed by Fleetmilne and just wanted to leave a review on how increcibly clean and spotless the property was when we moved in. A 5 Star service from the cleaning company for our pre move-in deep clean. Really pleased :)
Tenant
17th Jun 2021 (4 years ago)
C etac
This agency was highly dismmive, I recently move in the city and wanted to move in a flat,
You have to wait 1 weeks for a viewing and cannot replace your appointment to view a flat that you found more attractive onlineon their website, unless you are willing to wait another week (like you don't have a job).
At the end they canceled my viewing and did not propose another option, if it was only for them I would have stayed in a hotel for edges.
They are not treating you like a client but just some kind of person who's waisting their time.
Hopefully I contacted another agency, so Thanks for nothing.
Cynthia
9th Jun 2021 (4 years ago)
C etac
This agency was highly dismmive, I recently move in the city and wanted to move in a flat,
You have to wait 1 weeks for a viewing and cannot replace your appointment to view a flat that you found more attractive onlineon their website, unless you are willing to wait another week (like you don't have a job).
At the end they canceled my viewing and did not propose another option, if it was only for them I would have stayed in a hotel for edges.
They are not treating you like a client but just some kind of person who's waisting their time.
Hopefully I contacted another agency, so Thanks for nothing.
Cynthia
9th Jun 2021 (4 years ago)
J Gonçalves
I recently moved to the UK from Spain, and my experience with this enterprise has been nothing but troublesome.
They are charging you an excessive amount of money for a very poor service.
0/10, Would not recommend!
28th May 2021 (4 years ago)
J Gonçalves
I recently moved to the UK from Spain, and my experience with this enterprise has been nothing but troublesome.
They are charging you an excessive amount of money for a very poor service.
0/10, Would not recommend!
28th May 2021 (4 years ago)
S James
Worst letting agency ever, they will scam you from dawn 'til dusk!!! Beware a lot of fake reviews on here aswell, presumably to boost their image.
Tenant
28th May 2021 (4 years ago)
L Ward
Great experience with Dust in Time Cleaning LTD through FleetMilne to clean my apartment balcony. Emma and her team responded quickly and efficiently and cleaned my balcony well. Thank you!
21st May 2021 (4 years ago)
L Ward
Great experience with Dust in Time Cleaning LTD through FleetMilne to clean my apartment balcony. Emma and her team responded quickly and efficiently and cleaned my balcony well. Thank you!
21st May 2021 (4 years ago)
E Crew
Have worked with a number of letting agents in Birmingham over the years and I can honestly say FleetMilne are the most professional company I’ve ever worked with. A really nice friendly bunch of people to work with too who are always happy to go that extra mile in everything they do. From my experience there is no other letting agent like them! Keep up the excellent work guys. ????
Landlord
18th May 2021 (4 years ago)
E Crew
Have worked with a number of letting agents in Birmingham over the years and I can honestly say FleetMilne are the most professional company I’ve ever worked with. A really nice friendly bunch of people to work with too who are always happy to go that extra mile in everything they do. From my experience there is no other letting agent like them! Keep up the excellent work guys. ????
Landlord
18th May 2021 (4 years ago)
R Parkes
I have dealt with Fleetmilne for the last 10 years and the quality of service and friendliness of the staff is just superb. They were so efficient with the whole application process and they dealt with any issue we had through our rental, can’t rate them enough. Keep up the amazing work guys.
Tenant
15th May 2021 (4 years ago)
R Parkes
I have dealt with Fleetmilne for the last 10 years and the quality of service and friendliness of the staff is just superb. They were so efficient with the whole application process and they dealt with any issue we had through our rental, can’t rate them enough. Keep up the amazing work guys.
Tenant
15th May 2021 (4 years ago)
C Bodard
Great company, always a pleasure to deal with and very helpful!
15th May 2021 (4 years ago)
Z P
Rented with this company for 3 years and their customer service got progressively worse. I had a number of maintenance issues that took months to fix including a broken bathroom tube light and a water damaged wall. My last account manager Karolina was utterly atrocious, she was condescending and unprofessional. It's a shame as there are some good people working in the agency but I have to give it a 1 star based on my account manager.
Also response to the reply, I definitely did rent from here, why would I lie about all these details?
Tenant
9th May 2021 (4 years ago)
H Stockwell
My experience as a tenant with Fleetmilne has been absolutely awful.
During our 6 month time in a small one bed flat, we struggled throughout our tenancy to contact anyone from fleetmilne. On move in, the flat was not clean and there was mould in our bathroom. In addition, our fridge was broken, which was not fixed for over a month. Our heating did not work throughout our time there.
After chasing via email and phone, nearly a month after moving out, we received our check-out report. We we're shocked to discover that Fleetmilne had taken off nearly all of our deposit for costs such as an oven valet, carpet steam clean and fixing a 'lose toilet flush'. We disputed our deposit over email, with no luck and we're eventually forced to use the DPS resolution service. We have since received the majority of our deposit back.
I would not recommend Fleetmilne and I would not rent from them again. They offer no protection or support for tenants and are awful at communicating.
Tenant
4th May 2021 (4 years ago)
A Adams
When we moved out we anticipated they would try and con us out of our deposit due to how horrific they had been up until that point
What they didn't know is we hired a professional cleaning company to send a team to spend 8 hours deep cleaning everything. They provided us with a 20 page cleaning report at the end with photo evidence.
Move out day came and Fleetmilne sent their own report detailing over 100 things wrong. Dirty surfaces, stains, you name it. All completely fabricated with blurry, distant photos. They even threw some items on the floor to make it look messy. They demanded our deposit.
Then we unloaded the bombshell, our own report. Guess what, within 10 minutes we got our full deposit back. Had we not had that evidence we would of been fleeced.
We are also not leaving this issue as is, as we feel many customers are also being scammed. This evidence is being passed onto the relevant organisations.
Tenant
1st May 2021 (4 years ago)
A Adams
When we moved out we anticipated they would try and con us out of our deposit due to how horrific they had been up until that point
What they didn't know is we hired a professional cleaning company to send a team to spend 8 hours deep cleaning everything. They provided us with a 20 page cleaning report at the end with photo evidence.
Move out day came and Fleetmilne sent their own report detailing over 100 things wrong. Dirty surfaces, stains, you name it. All completely fabricated with blurry, distant photos. They even threw some items on the floor to make it look messy. They demanded our deposit.
Then we unloaded the bombshell, our own report. Guess what, within 10 minutes we got our full deposit back. Had we not had that evidence we would of been fleeced.
We are also not leaving this issue as is, as we feel many customers are also being scammed. This evidence is being passed onto the relevant organisations.
Tenant
1st May 2021 (4 years ago)
M Evans
Having just left Flat 1.3 at Shaftesbury house Birmingham managed by Fleetmilne id advise anyone looking to rent through this company to avoid.
The managment is poor. Takes weeks to respond to queries. No pre or post meetings when receiving / delivering keys.
At end of lease charge obscene money if they feel you damaged anything. Which would be avoided with a meet when moving in and out.
Having to pay for legitinate items i have no issue. But this company add issues that are pre existing.
My advise would be avoid. If you cant avoid take pictures of everything on move in day and itemise. Dont be trusting as i was, as they pay a company to itemise. Shame they arent consistent in reports.
Poor service and glad to be away from company.
Tenant
9th Apr 2021 (4 years ago)
M Evans
Having just left Flat 1.3 at Shaftesbury house Birmingham managed by Fleetmilne id advise anyone looking to rent through this company to avoid.
The managment is poor. Takes weeks to respond to queries. No pre or post meetings when receiving / delivering keys.
At end of lease charge obscene money if they feel you damaged anything. Which would be avoided with a meet when moving in and out.
Having to pay for legitinate items i have no issue. But this company add issues that are pre existing.
My advise would be avoid. If you cant avoid take pictures of everything on move in day and itemise. Dont be trusting as i was, as they pay a company to itemise. Shame they arent consistent in reports.
Poor service and glad to be away from company.
Tenant
9th Apr 2021 (4 years ago)
P Hulme
As a tenant in a city centre property 'managed' by Fleetmilne, we have had numerous problems. As landlords ourselves, we appreciate problems can happen but what Nicola fails to appreciate is that it's how you manage them and the communication around them that matters. And in Fleetmilne's case, they don't. Our heating system has been broken since we moved in 6 months ago; their solution being to provide a small and incredible energy inefficient blow heater. We had no shower for a month - in either bathroom. After pushing the issue we were provided with keys to access to another shower, in another building a block away. And somehow after all of this, and being forced to make an official complaint, Nicola couldn't quite bring herself to apologise or accept any responsibility at all on behalf of the company. Instead her responses were sarcastic, and condescending, whilst trying to tenuously deflect blame to us. We appreciate not everything can be fixed immediately, and that the landlord is partially to blame, but communication is key, and attitude is everything.
Tenant
5th Apr 2021 (4 years ago)
T Colhoun
I have been with over ten different letting agencies in my life so far, and without a doubt this one was the worst. They are just waiting to squeeze as much money out of you as they possibly can, while offering a very poor service. What a bloody joke!
Tenant
4th Apr 2021 (4 years ago)
D Sharp
I was a tenant in the flat managed by fleet milne and their service was truly terrible. The company took 6 months to organise a broken shelf to be refitted, they never replaced the fridge freezer, despite reporting it broken the day we moved in, and took weeks of chasing to respond to any problem. At the end of the tenancy, they have attempted to charge us for dirty carpets, despite paying for a professional clean and the carpets being filthy on arrival, which again was reported. They have also attempted to charge us for items that are still safe and sound in the apartment and attempted to charge us for damages that were recorded in the inventory when we moved in. They have refused to even discuss our disputes over the deposit charges, meaning we have been forced to go through the DPS disputes claims, wasting our time. The company is ran by amateurs and every time you call, someone new will be dealing with your account and therefore know nothing about it. Avoid.
Tenant
30th Mar 2021 (4 years ago)
D Sharp
I was a tenant in the flat managed by fleet milne and their service was truly terrible. The company took 6 months to organise a broken shelf to be refitted, they never replaced the fridge freezer, despite reporting it broken the day we moved in, and took weeks of chasing to respond to any problem. At the end of the tenancy, they have attempted to charge us for dirty carpets, despite paying for a professional clean and the carpets being filthy on arrival, which again was reported. They have also attempted to charge us for items that are still safe and sound in the apartment and attempted to charge us for damages that were recorded in the inventory when we moved in. They have refused to even discuss our disputes over the deposit charges, meaning we have been forced to go through the DPS disputes claims, wasting our time. The company is ran by amateurs and every time you call, someone new will be dealing with your account and therefore know nothing about it. Avoid.
Tenant
30th Mar 2021 (4 years ago)
D Giles
Really poor management company. They do not respond to issues while renting the property and take any opportunity to deduct money from your deposit. I moved in and had to leave after 6 months due to their service, and still waiting for my deposit over 2 months later.
UPDATE: Almost 1 year later and a DPS Dispute claim, I have finally got the deposit I was owed. Can't believe how much time has been wasted.
Tenant
28th Mar 2021 (4 years ago)
A Dinu
Do not recommend!!Please read this and think twice if u really want to rent from them! The service they provide and the way they treat their tenants is shocking and disgraceful.
I paid upfront the deposit and rent before even getting the key which isnt standard procedure and the state they gave me the flat in is a let down. The shower did not work for a full 18 days and my heating didnt work for 3 nights(I moved in on 1st december 2020) so it was absolutely freezing and I had no choice but to shower at work and in friends houses.i told them I want compensation and they refused to pay me any so I withheld £200 and they threaten to take interest on it and take it away from my deposit at the end of my tenacy, which is wrong considering this is their fault.
On top of that, 2 months after tenancy I received my EICR and it turns out the assessment of the state of this flat came out unsatisfactory and there's 11 matters that came out with a C2 code which means they are a high risk to a tenant and they need urgent work, and this is all according to the government webiste.
They do not care of their tenants safety and please do not rent any of their properties.
Tenant
9th Mar 2021 (5 years ago)
P Caine
Fast and effective at letting out my property, they work very hard to create a personal yet professional touch
Landlord
20th Jan 2021 (5 years ago)
J Sharp
Super helpful and friendly team. Everyone I've spoken to has been very personable and really nice. They always do their best to resolve any issues and are always quick at replying and getting back to you when you need.
20th Jan 2021 (5 years ago)
J Sharp
Super helpful and friendly team. Everyone I've spoken to has been very personable and really nice. They always do their best to resolve any issues and are always quick at replying and getting back to you when you need.
20th Jan 2021 (5 years ago)
M Wragg
I have worked with Fleet Milne in both a professional and personal capacity and have found the staff be knowledgeable, approachable and very professional. I would highly recommend any client of mine to Fleet Milne. Great City Centre agent!
18th Jan 2021 (5 years ago)
M Wragg
I have worked with Fleet Milne in both a professional and personal capacity and have found the staff be knowledgeable, approachable and very professional. I would highly recommend any client of mine to Fleet Milne. Great City Centre agent!
18th Jan 2021 (5 years ago)
Ayah
Worst experience ever, never think to rent a flat from them as they wouldn’t Listen to tanent’s needs or fix any damages. Hard to receive any response from them and they closed the line while discussing my problem with them. Very rude and unprofessional.
Tenant
17th Jan 2021 (5 years ago)
A Cove
Great business to work with
16th Jan 2021 (5 years ago)
D Neale
Having let properties through FleetMilne I would comfortably advocate their services. Proactive, professional, friendly - excellent all round.
Landlord
15th Jan 2021 (5 years ago)
D N
Having let properties through FleetMilne I would comfortably advocate their services. Proactive, professional, friendly - excellent all round.
Landlord
15th Jan 2021 (5 years ago)
P Abernethy
Friendly, professional letting company that really understood what I was looking for and made the whole process so much easier than I was expecting!
15th Jan 2021 (5 years ago)
S H
By far the worst letting agency I have dealt with. Account Managers answer calls under aliases names so they don’t have to deal with follow up questions. What an absolute joke!! This company employs sociopaths not normal staff.
This is my second month of renting with Fleet Milne, the account manager in question is incredibly rude, unhelpful and dishonest. I have requested many items and fixtures required for the flat, keep getting told it will be resolved and a contractor will attend the property to fix the issues, nothing has materialized except from false promises with zero follow up.
Do not waste your time with this company, nothing more than a fancy logo. Will definitely not be renewing my lease with them again.
follow up review 05/02/2020
Christmas has been and gone- finally had a toaster, microwave and hoover delivered.
The washing Machine has been broken for over a month as well as the heater not working in the living room since I moved in. The account manager I was dealing with previously Patricia Linares has left (or has been sacked) probably due to her incompetency. New account Manager doesn't seem any better off, probably be another month before i get a washing machine. Just wanted to put it out there that renting with this agency will cause you nothing more than a headache.
Final update 31/12/2020
Moved out second week of November with a £400 cleaning charge for Fleetmilne. The flat hadn't been cleaned prior to me moving and by no means was it 'dirty' when I moved out. Outrageous to say the least that for 2 bedroom flat a £400 surcharge was applied. New tenants have moved in with the same advice of rent as seen. My question is the lack of mortality for a company like this to operate under. DO NOT RENT from Fleetmilne unless you are prepared to be HIT by ridiculous charges as much. Be Aware!
Tenant
31st Dec 2020 (5 years ago)
D Majeed
Tenancy finished on the 2nd September. Never received my cleaning bill till 100 days after. They wanted £626 for cleaning a 2 bedroom apartment. I managed to get it down to £426, by the way still criminal. Terrible at replying at e-mails, my account manager changed 3 times in the space of 12 months. Terrible at communication, claim they don’t have records of e-mails and also will rip you off. Only way the reply is if you CC the CEO of the company. Would never ever recommend anyone to rent with them. Great when you want to secure the flat and shockingly bad after that.
One of my worst experiences this year was with fleetmilne, after everything that has gone on this year, they somehow made it worse. DO NOT USE!
Tenant
17th Dec 2020 (5 years ago)
Z Pela
I have been renting with FleetMilne since August 2020 and the quality of service provided by the agency is shocking. The staff don't reply to emails and seem to ignore complaints. Issues reported at the start of the tenancy are not resolved months after. Despite trying to communicate on the phone multiple times the staff are always busy and never call back. They also seem to not care that the property has been rented under a different address than it's registered with the council and actively refuse to investigate it further. Would not recommend renting with them.
Tenant
10th Dec 2020 (5 years ago)
Z Pela
I have been renting with FleetMilne since August 2020 and the quality of service provided by the agency is shocking. The staff don't reply to emails and seem to ignore complaints. Issues reported at the start of the tenancy are not resolved months after. Despite trying to communicate on the phone multiple times the staff are always busy and never call back. They also seem to not care that the property has been rented under a different address than it's registered with the council and actively refuse to investigate it further. Would not recommend renting with them.
Tenant
10th Dec 2020 (5 years ago)
M Araujo
267£ cleanings for a 1bed apartment deducted from deposit. Ignored various emails asking to fix things in the apartment and then charged us. Pointless to argue. HORRIBLE EXPERIENCE. Do not recommend.
Probably would have been cheaper if the queen cleaned the apartment.
Tenant
2nd Dec 2020 (5 years ago)
S Scherrer
Scam company. Do not trust.
They will:
- over charge repairs and go against agreements just to charge you more.
- give you the run around that you can't react anymore and charge you for things you did not agree too and blame it on "Your account manager must have sent you an email regarding this". No he hasn't however, thank you for charging me extra.
- not compensate you for "mistakes" they did to over charge you.
But, please don't forget: "You can be released from the contract if you pay £600".
They will squeeze any amount of money out of you and you can't do anything against it. Read all the negative comments on Google. They all say the same.
They manage our property and are scam artist.
P.S. YES, I do have a rental agreement with you. Don't try to play the innocent card that "You are not in our system" as you do with other negative reviews.
Such a shady company.
Landlord
16th Nov 2020 (5 years ago)
J Butcher
Finally, an agent who is patient, responsive and knows what they are doing - highly recommended.
6th Nov 2020 (5 years ago)
S D
I had absolutely no issues when renting a property from FleetMilne, they were attentive and responsive at all times. I've recommended them to a few friends who have moved to Birmingham and they've all had a similar experience from viewings to move-in.
Tenant
6th Nov 2020 (5 years ago)
E Black
struggled with another local agency for an entire year and was just not worth the money and stress, fleetmilne have provided an exceptional service and have only had positive things to say about them throughout
6th Nov 2020 (5 years ago)
Anonymous Tenant
Very expensive, and very poor service. Avoid this letting agency if you don't like suffering.
Tenant
2nd Nov 2020 (5 years ago)
E adewole
We provide cleaning services for FleetMilen and their response to invoices is excellent
30th Oct 2020 (5 years ago)
T Romaniewicz
Really organised team first class customer service
6th Oct 2020 (5 years ago)
C Kandola-Sangha
Our letting consultant Danielle helped us tremendously through the initial stages of our move in to our new property as well as helping keep an open communication stream with our landlord which helped us with getting things in order for the property
Tenant
28th Sep 2020 (5 years ago)
K Ennis
I worked with Alex Cattanach of fleetmilne and he did a superb job finding me an apartment in Birmingham. He was professional, super responsive, and went above and beyond in helping me (An international from the USA WITH a 6 hour time difference. Multiple other agencies I worked with were the exact opposite, and never seemed to answer. What I like about fleetmilne is that they actually keep up to date their inventory of apartments, while other places leave theirs up when it has already been rented/sold. Keep in mind, the decorations of apartments aren't necessarily what you get. Mine came without any appliances, and the single wardrobe wasn't nearly enough for two people, let alone one.
Buyer
15th Sep 2020 (5 years ago)
K Ennis
I worked with Alex Cattanach of fleetmilne and he did a superb job finding me an apartment in Birmingham. He was professional, super responsive, and went above and beyond in helping me (An international from the USA WITH a 6 hour time difference. Multiple other agencies I worked with were the exact opposite, and never seemed to answer. What I like about fleetmilne is that they actually keep up to date their inventory of apartments, while other places leave theirs up when it has already been rented/sold. Keep in mind, the decorations of apartments aren't necessarily what you get. Mine came without any appliances, and the single wardrobe wasn't nearly enough for two people, let alone one.
Tenant
15th Sep 2020 (5 years ago)
C Featherstone
Incredibly poor service provided, and they aggressively over-charged for repairs to normal wear-and-tear damage. I would strongly advise anyone to avoid them, and if you are with them already, keep very accurate records of anything. Make sure you take pictures and send them to FM. They will try to pull every con in the book, assume the worst in any interaction with them.
If they were actually competent, maybe I could let them off their dodgy charges. But actually, they just aren't any good at their jobs. If it wasn't so annoying, they would be laughable.
Landlord
3rd Sep 2020 (5 years ago)
A Cleaves
Great service. After struggling with another agent for months these guys got things sorted within a couple of weeks. V happy
31st Jul 2020 (5 years ago)
D Wisdom
Easy application for rental property. Very professional agents and an Easy moving in process.
I would highly recommend this estate agency and excellent communication throughout the process ????
Ash was very accommodating when needing to view 4 properties in a day and very helpful/knowledgeable
Tenant
11th May 2020 (5 years ago)
J Docker
I have been a client of FleetMilne for 8 years and in that time have received nothing short of an above and beyond level of service from the team. What impresses me the most is their relentless approach to providing an exceptional experience no matter what the circumstance. Hats off to you team you're doing an outstanding job. Keep going.
6th Apr 2020 (5 years ago)
C gurung
Since CRM Residential/Students became independent in 2004, as per my record findings- Since 2005 ‘Fleetmilne’ has been providing us excellent service throughout, in respect to services relating to Sales and Lets for our Clients. The staffs are genuinely professional with a human touch and we wish to keep our relation until end’s end. -Administrative & Lettings Advisor, CRM Students/Residential
Landlord
24th Mar 2020 (5 years ago)
Buzz
Best customer service best company
27th Feb 2020 (6 years ago)
Ken
Fleetmile are so helpful and provide a speedy services to resolve my urgent request. The reason I said that as I need to provide some letting document for my solicitor ASAP, Fleetmile understood my issue take immediate action and coordinate all the work to provide the document for me within a day.
Landlord
26th Feb 2020 (6 years ago)
D Fan
1.they try to “earn” as much money as they could from landlord.
2. One of the worst things was I spend 2 times money on the same thing in 3 months.
3. They won’t let you know the fee goes up until you ask
4. They won’t take the pictures on the new furnitures or the replaced things they mentioned, it let me doubt the truth of the fact.
4. Very poor customer service
Landlord
30th Jan 2020 (6 years ago)
L Birvydaite
AVOID AT ALL COSTS.
Would not even give one star if that was possible.
To begin with, before renting property, as it was furnished, I asked about possibility for landlord removing sofas/beds/other furniture, that were in a questionable condition, and I did not want to sleep myself nor allow my kids near it, so after a week I asked them and they were still "chasing landlord and removal" to find out if that is ok. Storage was full of rubbish and nothing was checked before we moved in - there was a mold behind heater. Asked them to fix it as soon as we moved in 12th of November, until now no answer. Oven not working - none cares to fix it. If I enquire their typical answer is "we are chasing landlord". They only reply if you say you will start paying less rent . I been with other agencies like Martin and Co, Dixons.. Never had such problems before. Communication is rubbish, they only care to take your money but not about you nor problems you are experiencing. Absolutely not reccomended.
Tenant
21st Jan 2020 (6 years ago)
L Benson
Was first to view the property, I said I wanted it then and there, made the offer they asked for, chased them up several times for over a week because I had not heard anything from them even though I “secured the property” Then after dodging my calls, to receive an email stating they have taken someone else’s offer.
Do not use this agency they clearly do not care. Not happy.
9th Dec 2019 (6 years ago)
B Zhao
It takes AGES for the new property management team to reply emails. And the problem is still not fixed after two months!!!
2nd Dec 2019 (6 years ago)
R hitchin
Worst letting agent out there. Still won’t release my deposit 10 weeks later.
Paid for a professional clean that they insist on charging me again for.
Sealant not anti mould and defective, yet charging for this too.
Charged me fees as well
Tenant
2nd Dec 2019 (6 years ago)
P Silcox
Throughout the process of letting my apartment, FleetMilne have been very professional. Explanation of terms, their offer and general communication has been very good – they even managed to find a tenant for my apartment off-plan which was greatly appreciated.
Landlord
22nd Nov 2019 (6 years ago)
A Power
Scammers. Avoid they will just steal your money.
29th Oct 2019 (6 years ago)
L Ying
Agent really sucks, they don’t really help you at all, after paying the holding deposit they won’t even reply you anymore. I’m about to move in within few days, they still don’t reply me? I don’t know what’s up but will go to their office and ask what the f is wrong with replying tenant messages.
Tenant
22nd Sep 2019 (6 years ago)
A Dudú
Very bad experience. Customer service clearly exists until you have to pay the fee, after that they don't even pick up the phone. Changed their mind about some clauses in the contract just after I paid the fee. Avoid.
11th Sep 2019 (6 years ago)
O Bridgland
Found the service received incredibly smelly. This company seems to write their own rules, bunch of pirate like rip off merchants who I will NEVER deal with again.
8th Aug 2019 (6 years ago)
B Jones
Would give 0/5 if possible. Unhelpful, lazy, liars from start to finish. I couldn’t wait for the year to be over so I could find someone else to rent from. Would not recommend to anyone.
Tenant
6th Aug 2019 (6 years ago)
R Stone
I've been renting through Fleetmilne for 3 years, and they have been outstanding throughout. Any maintenance issues have been swiftly resolved, often within 24 hours, emails are almost always answered the same day and the property itself is lovely. If I ever needed to move, I'd look for another property managed by Fleetmilne as I'd know exactly what I was getting and wouldn't have to worry.
Tenant
31st Jul 2019 (6 years ago)
A K
I have been very happy with the service Fleetmilne have provided to me as a landlord. From helping me find suitable properties for sale, helping me furnish them ready for rental, finding suitable tenants and then managing the rental for me, the service has always been efficient, friendly and professional.
Landlord
29th Jul 2019 (6 years ago)
K Sniggah
Uber expensive
29th Jul 2019 (6 years ago)
L zhao
[On booking appointment to view property] I was phoning up on Saturday morning to book appointment. Jayde and Asna were very professional in scheduling by location and have been very polite and tentative throughout. I later found out around 12pm that the confirmed time wouldn't work for me and phoned up again. They were again very helpful in updating and rebooking for me. Beforehand, Sophie was communicatingwith me to recommend suitable properties and advising me options to view them (including coming in person and FaceTime viewing). Thanks to them and very nice experience so far.
6th Jul 2019 (6 years ago)
J brekalo
Great service and communication throughout our tenancy. We were really pleased with the way they handled any issues and were always polite and helpful. Highly recommended!
Tenant
3rd Jul 2019 (6 years ago)
G Gedik
All you were so kind and helpful. Thank you.
3rd Jun 2019 (6 years ago)
S Lally
I was looking to buy my 1st investment property in B'ham and time was limited since I had to head abroad again, so it was necessary for quick viewings and some guidance. I met Anton and his team who were exceptional and very professional from the outset. Anton himself is very pleasant and a true professional who is very knowledgeable on the real estate market. He took immediate initiative and time out almost everyday for suitable viewings. He was very proactive, and at the same time he aligned me to some of his partners who I could liaise with on the financing and tax structure side. I was able to find a property within a few weeks and they promptly found me an ideal tenant as promised. My experience so far has been outstanding and I will be investing in additional properties shortly, all of which I intend to manage thru Anton and the exceptional team at FleetMilne. I have also referred other immediate family members to Anton this year and he continues to impress. Being a foreign landlord, he has been very responsive and really does make my life easier. Highly recommended!
Landlord
19th Apr 2019 (6 years ago)
A Fernández
They changed me three times the price for the same property, in my opinion they try to take from you the maximun quantity of your money as it is possible. They accept rent me a house and finally changed the conditions and didn't allow me rent the flat. Fortunately, now, I know that the price of the flat is very abusive.
Tenant
12th Apr 2019 (6 years ago)
A Kurtis
I’m often told that I’m a difficult tenant, having had worked in the industry for so long but my experience with Fleetmilne particularly the customer service from Alex has has been excellent and they come highly recommended. Thanks Alex.
Tenant
2nd Apr 2019 (6 years ago)
A Thiti
You need to prepare to spend a massive amount of money if you want to use this service. They will charge you a fortune for all things "professional" in exchange for a kind of service equivalent to some glorified phone receptionist. If you end up with a greedy landlord who tries to take all of your deposit, don't expect them to help you because for these people they only care about landlords. You are on your own. Just be prepared financially and emotionally to deal with the pain.
P.S. To FleetMilne team, don't even bother trying to discredit the review. I was definitely a real customer. Instead of going after reviews making lame excuses, it'd be nicer to spend more time on quality control and make sure your staff do the jobs they're supposed to.
Tenant
20th Jan 2019 (7 years ago)
H W.
We are surprised to see that there are quite a few negative reviews for this company, as it is not in line with our experience at all. We rented with Fleetmilne for almost three years and were very happy with everything. Replies were always prompt, issues were addressed very quickly, and everything went smooth with the handover and deposit. Even though the fees aren't low, we had a great service in return and so didn't mind. A special thanks to Becky, who was always there for us and got things sorted immediately!
Tenant
16th Dec 2018 (7 years ago)
A Cutler
Great leasing Agent! I've recently just extended my tenancy on the apartment. If I have any questions or queries, I know Becky will email back same day. Highly recommended!
Tenant
11th Dec 2018 (7 years ago)
C M
The worst of the worst!!! They beg you to give a good review the second you move in!!!! Don’t do it!!
They lie to you and when that doesn’t work they are rude and disrespectful!!
If you care about honesty and decency avoid at ALL costs!!!!!!!!
If I could leave a minus star I would! If I read the reviews I never would have fallen into this trap with them!
10th Dec 2018 (7 years ago)
D Travis
Not sure the issues that others have had in here but I have been with them renting for 18 months. They were excellent upfront and accomodating with service requests throughout my stay. Communications with Annabel always stayed responsive. I do appreciate that there are costs involved in renting that are always tbh extortionate for what they are (a little paperwork) and paying to renew a tenancy contract is something I have never experienced before and I have rented for over 10 years across the UK. Move out was simple and straightforward and deposit returned very efficiently (within a week).
Tenant
7th Dec 2018 (7 years ago)
B K
Rude, unprofessional and unorganised. Also attempted to charge an unfair cleaning fee upon exit. Wish I had read the negative reviews before signing up with them. They were initially extremely nice (before anything was signed) but that very quickly turned sour. Suspect alot of these 5 star reviews are fake. Avoid at all cost!
7th Dec 2018 (7 years ago)
A Patel
Ridiculous fees for every little thing. They’ll try to make money out of you for nothing. They say estate agents are thieves but these lot take the biscuit!
7th Dec 2018 (7 years ago)
A Rafi
Completely dishonest and inexcusable behaviour from Fleetmilne. No clean had been carried out on moving into the property yet they are charging us for a professional clean on exit - this despite agreeing at the beginning of the tenancy that they owe us the clean on exit, and the property being returned in a better condition than we received it! Seems like this is a recurring theme from other reviews. Now going through the courts to rightfully claim our deposit back. Beware of renting with Fleetmilne, they will try to steal money in whichever way possible. Appalling.
Tenant
7th Dec 2018 (7 years ago)
M kayley
Treated us shockingly.
Estate agent was running late so we hung around for 30 minutes waiting only for the estate agent to no show as she had to go to her next viewing missing us out.
No point did the agent phone us. We asked why and they said she was too busy showing other clients round. Offered another viewing but the week after
6th Sep 2018 (7 years ago)
F Ogunds
Fantastic service throughout my tenancy period of over a year. Thanks to Becky and the rest of the team for making my stay stress-free
Tenant
30th Aug 2018 (7 years ago)
K Hadjielia
At first everything seems perfect. Smooth procedures and professional handling that ends in a complete rip off when it comes to your deposit. We were charged 730GBP (which was then dropped to 600) for cleaning (even though we hired professional cleaners) and painting (for just a few marks). Don't trust them. I assume they are good if you are a landlord but don't rent with them. It was the first property I rented and l learned a lot.
Tenant
23rd Aug 2018 (7 years ago)
A Rajah
We were keen to view a property and tried many, many times to get in contact with fleetmilne although to no avail. Three of us attempted to contact them throughout the day although no-one bothered to answer, not even their mobile numbers that were present. When we did get an email reply (4 days later) it was extremely generic and didn't answer our questions about the property. They have come across very unprofessional and unhelpful!
18th Jul 2018 (7 years ago)
M KIRKHAM
We have rented via Fleetmilne for 2 years. We are very impressed with their excellent customer service particularly in dealing promptly with any maintenance issues.
Tenant
5th Jul 2018 (7 years ago)
M Emmanouel
I have been with Fleetmilne for 11 years as a Landlord ....the service has been great throughout and they just completed the sale of my property. I would thouroughly recommend them as the best city centre letting and sales agents
Seller
30th May 2018 (7 years ago)
T Rose
I could not be happier with the service I received buying a property through FleetMilne. Kirsten and Cooshanti dealt with the whole process brilliantly and always responded quickly and helped however they could. Thank you so much!!
Buyer
21st May 2018 (7 years ago)
S Ricci
The team at Fleetmilne is excellent to say the least. We have worked closely with Kirsten who very professionally managed every milestone of the sales process and took a lot of stress away from us. It wasn’t an easy project, but she managed to bring it to completion very efficiently and keeping communication open and transparent at all times with all parties involved. It is not easy to find estate agencies that operate with such high standards, so this is SUPER recommended to anyone who is looking to sell/buy a property.
Seller
18th May 2018 (7 years ago)
R Pato
Terrible service! They'll be nice and helpful while you're finding a property but once you're in it's like a snowball that gets worse every interaction you have you them. I gave them a 5 star review after moving in but now that I'm about to leave I can only say that it's not as good as it seems!
Tenant
30th Apr 2018 (7 years ago)
A Brogan
FleetMilne were excellent to deal with. We needed a rental property quickly ready to start a new job. We found a flat and were moved in 7 days later. The checkout has been faultless.
Additionally, my highest praise and thanks to Richard, Terry, and the team at Kenyon Forge (managed by FleetMilne). Their friendliness, experience and professionalism made our time there excellent.
Tenant
4th Apr 2018 (7 years ago)
B Javid
I have experience of many letting agencies and Fleet-Milne are first class! Very professional and deal with issues promptly. I would definitely recommend.
Landlord
13th Mar 2018 (8 years ago)
V Gagariga
Worked with FleetMilne as a tenant and later purchased the property I rented. Their professionalism and efficiency cannot be faulted, issues were dealt with speedily with minimal disruption to me or my schedule. Will definitely welcome working with them as a landlord
Seller
14th Feb 2018 (8 years ago)
J Graham
Fleetmilne are by far the most professional and brilliant agency to work with. I rented in the City through them for several years and found their whole way of operating second to none. Prompt & efficient service, an exceptional accont manager, Gemma and any maintenance issues resolved swiftly by their super handy man, Wayne. Having moved out of the City and experienced the frankly lack lustre service of other agencies, I can't rate highly enough the service that Fleetmilne provide. Anyone looking to move to the City, Fleetmilne Property should be your first port of call!
Tenant
8th Dec 2017 (8 years ago)
A Williams
I find it unfortunate that I have to write a review for an ongoing problem... but I have have rented an apartment from these astate agents at Kenyon forge and I have never encountered so many problems from faulty taps to bugs, silver fish to be exact. I have had groops of them running around in my bathroom, kitching all the places you really don’t want to encounter any types of bugs period...
After contacting the astate agent I have had two visits from pest control that we all do respect but I shouldn’t have to face when I pay £760 a month for the Proporty, the fist occasion I wasn’t t in my apartment when they attended and the apartment was left a mess dirty shoe prints on the floor only to be advised that if I want the toxic chemicals to work I would need to refrain from moping the floor... never the less I encounterd more of these bugs so I contacted the estate agent a second time for the process to only be repeated... leaving the apartment smelling very toxic so consiquently I couldent have my younger brother over for fear that he may become ill from the fumes, not to mention the fact the apartment again was left in a much worse state. I think this is an issue no one should have to deal with and if so you shouldn’t face such steep prices. The prevention for the problem is so half hearted the last time they didn’t even apply the bath panel proporly. This is not to mention the other issues I have faced in only 2 months of being in the property for example the spot light falling and hitting me when getting out of the shower, the tap exploding in the kitching slashing red hot water on to me... these people are cowboys and I hope you don’t encounter the same problems I have had. Fleetmilne are definitely one to be avoided
Tenant
14th Nov 2017 (8 years ago)
D Clark
Great service from FleetMilne who acted on both a letting and later sale for me. Excellent communication at every stage. Couldn't fault them.
Seller
6th Nov 2017 (8 years ago)
E Palmer
Really welcoming and helpful. Exceptionally professional with regards to moving in/out and resolving issues during tennancy happily and quickly. Will be staying with Fleetmilne as long as I can!
Tenant
29th Oct 2017 (8 years ago)
J Murtagh
Earlier this year, I bought an apartment through FleetMilne on Colemore Row in Birmingham City Centre. After months of researching Estate And Rental Agents that focussed on Properies within the City, FleetMilne were by far the most informed, professional and efficient company that I'd approached. My initial dealings was with the Sales Team. Being out of the country for the majority of the year with work, I was working in a very tight time scale, so I had an initial meeting with the Sales Team who learned of my budget, what it was that I wanted in my first investment property and the yield percentage that I was hoping to achieve, amongst other things. After a very short amount of time, they'd found me a property to view that fitted my criteria perfectly, and my offer was made and accepted on the day of viewing.
Fleetmilne guided and advised me throughout the process, giving me contacts for Mortgage Advisors and Solicitors who proved themselves to be second to none. On completion of the sale, I was assigned a Business Development Manager who visited the property with me to advise me on how I could achieve maximum rental and yield on the property with few but necessary improvements. Again, not being in the country to facilitate these improvements myself, FleetMilne offered me contacts to Furniture Installations Teams and Contractors who were able to complete the improvements, within my budget and to an amazing standard whilst I was away. I was then assigned an Accounts Manager who together with the Marketing Team put the property on the Rental Market. The professional photographs that the Fleetmilne Marketing Team took were incredible and were definitely a contributing factor to how quickly I received a rental offer after the apartment went online. When the advert was up, there were two other Penthouse Suites available in the same building through Right Move and Zoopla and the photographs made my apartment very clearly stand out from the rest. I received an offer on my apartment within 4 working days of the apartment being advertised and tenants moved in the following day.
I knew the moment I made my initial contact with FleetMilne that they were exactly the type of people I wanted to work with. Their honest, non-pretentious, down-to-earth approach did not undermine their professionalism, knowledge and efficiency in dealing with me as a first time investor, and I enjoyed working with them so much so, that I'm currently purchasing a new apartment through them for myself.
Landlord
27th Oct 2017 (8 years ago)
D Davison
Wouldn't use another agency in Birmingham City Centre. Second to none service from the lettings team. Give you all the information required during your viewing and really know their stuff. I will continue to recommend!
Landlord
27th Oct 2017 (8 years ago)
A Nicholson-Evans
Rented with FleetMilne several years ago, good & fair service offered. Would recommend.
Tenant
26th Oct 2017 (8 years ago)
A Barber
Great experience renting with FleetMilne, Cooshanti found us the perfect apartment and was available for advice and calls whenever we needed her! After two months in the apartment we are still incredibly happy and would definitely use FleetMilne again!
Tenant
18th Oct 2017 (8 years ago)
C Silva
Efficient and very professional team. If you are moving to Birmingham, this should be the first agency to visit (and probably you won't need to visit another)! ;)
18th Oct 2017 (8 years ago)
L Francis
The team are very helpful. Buying a property is not an easy thing. The team helped me a lot in the whole process. Thanks!
Buyer
18th Oct 2017 (8 years ago)
H Dyke
The team at FleetMilne are fantastic, they have really impressed me and have completely taken the stress out of managing a property. They are efficient, organised and very personable - quite a different experience to any other agency and excellent value for the service received.
Landlord
10th Oct 2017 (8 years ago)
E VILLAGE.
I was a tenant with FleetMilne for a few years and absolutely couldn't fault the service. I initially had quite a young guy showing me around apartments so was dubious but, to my surprise, he was knowledgeable, helpful and authoritative throughout the process of finding and securing a place. From then it was the perfect tenant/agency experience. We had a few problems during our tenancy – nothing major but a few ‘wear and tear’ issues and the FM team were on it straight away and made sure we got things sorted. If there were any delays, they kept us in the loop to save frustration. We’ve moved out of Birmingham now but I still recommend FleetMilne first to anyone looking to rent. They’re a pretty young team so completely on my level, and not only are they good at their jobs, but passionate and good fun too! A totally unique experience to any other letting agency I’d been with! 10 out of 10 from Tara!
Tenant
3rd Oct 2017 (8 years ago)
J Mcguinness
Just handed my keys back after 12 months in my apartment. Have to admit this agency were really good at looking after me and I would highly recommend them.
2nd Oct 2017 (8 years ago)
Kieran
During our tenancy FleetMilne were hard to get in contact with and any issues with the flat took a long time to resolve. When we left the flat FleetMilne unfairly tried to keep a large portion of our deposit, mainly through an extortionate cleaning fee from their recommended cleaners. When trying to resolve these issues with FleetMilne I found them to be rude and dismissive. The company has questionable ethics and it is clear their main goal is to squeeze as much money out of their tenants as possible. I would never rent with them again.
Tenant
30th Sep 2017 (8 years ago)
S Seymore
Having recently moved to Birmingham, I used the services of the FleetMilne team to rent my apartment in the city. My experience with FleetMilne was really positive considering some of the estate agents i've dealt with in the past. All the staff I spoke to were really helpful however a special thanks goes to Emily who handled everything for me from start to finish.
Tenant
19th Jul 2017 (8 years ago)
S Das
Really bad and unprofessional !!
They have not given me back my deposit and it's more than a month.
In short very abrupt, no common sense and totally biased towards landlords
Taking them to deposit protection scheme.
Really bad service !!
Tenant
19th Jun 2017 (8 years ago)
L O'Leary
Terrible agents with a terrrible attitude making any discussion with them impossible. I want to give them zero stars for their customer service and professionalism at the end of a contract.
- They claim I as a named tenant on my boyfriends lease gave them permission to renew his lease for a 12 month fixed term contract. Ridiculous. I did not. I said 'we would consider signing a 12 month contract if they converted the study into a bedroom'. No contract appeared though and my partner signed nothing yet now they are refusing to return our deposit. Apparantly that email from me was us agreeing to all the terms and conditions on a contract they produced when we handed in our notice. Worst shock ever. We had just bought a new flat and money is tight so completely heartless.
- Beware if they can say a named tenant agreed to a fixed term contract, they have no morals. They will say anything to fleece you of your deposit.
- We have left the apartment three weeks now and have still not heard anything about our deposit.
- We gave 9 weeks notice and said they could have access to the apartment at any time. Only one viewing was completed in that time. Our apartment is new, high standard furnished and city centre. They clearly made no effort / put it on the market for too high.
- We stated that the 2 apartments on either side of us were being rented for £200 cheaper / month yet they insisted that they knew best. The flat is now on the market for 3 months and no takers!! They are money hungry theaves!
Feel free to leave a comment below if you would like more information and I can contact you. Pick a different agent is my advice. We rented in London before here and I can honestly say its fairer there.
Tenant
19th Jun 2017 (8 years ago)
D Marks
Terrible, don't believe their clever marketing, just the same as the worst landlord you've ever had.
Landlord
6th May 2017 (8 years ago)
B Robbins
Horrific. Awful customer service, awful responsiveness (if any). Seem to lose documents at will and are the least helpful mediators between a tenant and a landlord I've ever encountered. To be avoided.
2nd May 2017 (8 years ago)
L Davis
Having rented apartments from a number of agents in the city in the past, I can honestly say that FleetMilne are by far the best and easiest to work with. Even down to simple things like confirming viewings, when so many other agents just didn't turn up. The entire process was made easy and the care during the tenancy has been fantastic. Would recommend to all.
Tenant
31st Mar 2017 (8 years ago)
J Casement
The worst rental experience ever. Left me with a balcony covered in moss for close to two years after advising it would be dealt with when we moved in. And now haven't returned our deposit close to two months after moving out. They are claiming £120 to clean the apartment which we cleaned on leaving and over £600 for a sliding wardrobe door that came off its roller and crack the glass. The door is available on Wickes for less than £200. Staff are overly rude and when I escalated to a director they couldnt care less, they offered me £100 in compensation for having no balcony for close to two years and when I asked to see the invoice for the sliding wardrobe door, the director Irma Deeming advised I didn't need to see the invoice at this stage.
Tenant
15th Mar 2017 (9 years ago)
A Batal
Greedy corporate thugs. They are a money making institution and you are just a number.
They will find whatever way to suck every penny out of you, either by increasing the rent drastically (in the coldest rudest way) or by forcing you to opt for their "preferred" cleaning agency (don't dare go with a different one, they will make you pay) which costs surreal amounts of money (You can only guess how much they get out of it) or by the crazy check out fee, HOW MUCH DOES IT COST TO PRINT A FEW PAGES?
Stay away from this agency, find one that respects you and your home!
Tenant
8th Mar 2017 (9 years ago)
R Cordeiro
Unhappy generally with Fleetmilne. The staff were reasonably friendly but their fees were far above the market rate. You can tell where your money is going when you look at all the marketing done by the agency including all the fake reviews on google!
23rd Nov 2016 (9 years ago)
M Haywood
Absolutely fantastic service throughout couldn't fault one bit!
27th Oct 2016 (9 years ago)
M Al-Shuwaiee
Very friendly service
14th Dec 2015 (10 years ago)
T Nomad
What's with all the fake reviews.
22nd Jun 2015 (10 years ago)
Yogesh
Very good service.
7th Mar 2012 (14 years ago)
V Cummins
Thank you so much so all of your help and superb customer service! everything has run so smoothly and we absolutely adore our new apartment... my partner and I have every bit of confidence in FleetMilne and. I would highly recommend FleetMilne to anyone looking to rent or selling our property. Thank you again
Tenant
6th Jan 2012 (14 years ago)
M McCarthy
Fleetmilne are a great letting & Sales agency,The whole Team are all very professional but with a very friendly approach. Im happy to recommend them to would be buyers or Tenants!
5th Jan 2012 (14 years ago)
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