L Mogg
I have never dealt with a solicitor so unhelpful! They never answer calls or emails and won’t even talk to our agent It’s been extremely difficult to have to do all of the legwork ourselves. Would def NOT recommend... Read more
2nd Feb 2026 (6 weeks ago)
A Wood
Maxine was amazing with our recent house sale. Very professional and efficient, keeping us informed throughout the process.... Read more
Seller
1st Nov 2025 (20 weeks ago)
H Mullen
We recently purchased a house with Gordon Jones and were extremely great full for everything Maxine had done for us. As first time buyers, everything can be a bit daunting, but Maxine made everything as smooth as possible for us, regular phone calls, answered any questions we had almost immediately and overall patient, understanding and kind! We both can’t thank her enough!... Read more
Buyer
23rd Oct 2025 (21 weeks ago)
Holly
Worst solicitors I’ve ever had the displeasure of coming into contact with.... Read more
10th Aug 2025 (7 mo. ago)
P man
Dear Mr Malcom i really appreciate your efforts and dedication which never made any second thoughts - we had our best time at the same property for years and we would 100% suggest Gordon Jones Estate agents to our friends and family.... Read more
Tenant
6th Aug 2025 (7 mo. ago)
D Coyle
Malcolm has been absolutely amazing from start to finish during our tenancy with Gordon Jones. Our home was absolutely perfect and although our time was cut short for personal reasons, we can’t fault the experience we had. Malcolm was always understanding, helpful in any given scenario and even post tenancy has continued to support us with any end of tenancy queries and references for our new rental. Cannot thank Malcolm and Gordon Jones enough for the experience we had here and were really sad to be leaving them!
Thank you again... Read more
Tenant
15th May 2025 (10 mo. ago)
H Taylor
Maxine was extremely helpful, and went above to make sure my house was sold . Very happy with the service from Gordon jones , and would definitely use their services again.... Read more
Seller
2nd May 2025 (10 mo. ago)
C Cheese

I would strongly advise against awarding more than a single star for this letting experience.
The property viewing, conducted by Malcolm, was unsatisfactory, offering only a brief look at a furnished unit and a rushed move-in process that appeared motivated by the need to quickly re-let after the previous tenant’s departure. Significant details were omitted from both the listing and the viewing, including the existence of a problematic electric meter that resulted in charges of nearly £200 per month for a single-occupancy studio flat, despite the tenant working full-time hours. There was also no disclosure regarding the poor condition of the boiler, which required up to 10 minutes to provide heating, nor mention of the single-glazed windows and persistent mould odour throughout the tenancy.
Upon early termination-prompted by the landlord’s intent to re-let the property to a business-a nearly £300 remarketing fee was unexpectedly imposed. After vacating, the letting agent falsely claimed to have informed the utility provider of the change in tenancy, resulting in bills for the new occupant being directed to the former tenant.
Communication throughout was severely lacking, with the agency displaying unprofessional conduct and the secretary frequently responding to queries in a rude and abrupt manner. Based on this experience, I would recommend avoiding this agency unless you are able to obtain full and transparent details about the property and associated costs prior to committing.... Read more
Tenant
29th Apr 2025 (10 mo. ago)
S Neal
Maxine at Gordon Jones estate agents has been excellent and extremely professional and kept me informed of any changes while dealing with my sale.I would recommend Maxine without hesitation.... Read more
Seller
7th Apr 2025 (11 mo. ago)
C Grant
All at Gordon Jones have helped make the process of selling the house simple and efficient.
Maxine went out of her way to help on many occasions and made the whole process less stressful.
Thanks for a great job.
Well done team!!!... Read more
Seller
1st Apr 2025 (11 mo. ago)
S W.
Had a very positive experience with Gordon Jones Estate Agents when looking for property to rent for my son. Malcolm is very understanding of a persons situation and has gone above and beyond to ensure the whole process went through smoothly. I would definitely recommend and use Gordon Jones again.... Read more
Tenant
10th Feb 2025 (1 year ago)
T Bushell
Maxine at Gordon Jones has provided an outstanding service to my family . We chose Gordon Jones as we have always been a customer of the solicitors so this was our first experience with the estate agents. Maxine from the first phone call to the end of the process has been efficient, helpful, professional and caring.
I would highly recommend Gordon Jones as an estate agents and with Maxine at the front of property sales they have an exceptional employee... Read more
4th Feb 2025 (1 year ago)
A valle
The service that we have had from Maxine, our estate agent, has been excellent. Especially, considering that our original buyer waited until 2 days before we were due to complete before attempting to force us to drop our price by up to £25,000 from his original offer almost 3 months earlier. This cost us our move to the Highlands of Scotland as the folk there were able to accept a cash offer within a few days of us telling them that our sale had fallen through. I have to add, that the professionalism of Gordon Jones & Co. is nothing short of first class.... Read more
Seller
3rd Feb 2025 (1 year ago)
R Mills
Have recently used Gordon Jones estate agents Maxine went above and beyond very friendly helpful down to earth person as this was our first time selling a property she explained everything to us every step of the way until completion would highly recommend the estate agents office.... Read more
Seller
31st Jan 2025 (1 year ago)
S Venning
Excellent property management. Recently I have had a change of tenants in my rental property. Malcolm made sure there was a swift and smooth transfer with virtually no down time. His professionalism in handling any problems tenants have means I know the property is in safe hands. Many thanks.... Read more
Landlord
30th Jan 2025 (1 year ago)
M Kabir
would never recommend anyone. she had cost me 1000 on my survey and solicitor fee, while omitted/ hiding significant info about the property. when i cam to know about this from my surveyor she was not apologetic at all.... Read more
Buyer
28th Jan 2025 (1 year ago)
M Deakin
We've just ended our letting with Gordon Jones and couldn't fault or experience at all, when we had a problem with the flat it was very rare to have to wait long for a call out and the agent was always very reasonable and fair.... Read more
Tenant
22nd Jan 2025 (1 year ago)
S Towner
Would give no stars if we could! Denise doesn't seem to do anything, she doesn't answer calls, she doesn't reply to emails. What should have been a pretty straightforward no chain sale took almost 6 months! Her secretary seemed to be the only person to actually do anything. Don't use if you value your sanity.... Read more
Seller
16th Jan 2025 (1 year ago)
S Curtiss
Amazing experience with Malcolm, it was a quick and hassle free process which really put me at ease. Moving house is usually very stressful but this was the smoothest move I have ever had thank you to Malcolm and the team at Gordon Jones Estate agents... Read more
6th Dec 2024 (1 year ago)
M Shaw
We rent out three houses with Gordon Jones and have done so for several years. We have used other agents in the past but Gordon Jones have always given us the best service. Malcolm is always helpfull, knowledgable and efficient. If you are looking for an agent to manage your properties I would highly recommend them.... Read more
Landlord
2nd Oct 2024 (1 year ago)
G Leek
We went through Gordon Jones to rent our property, Malcolm is very professional in what he does and advises, very thorough and experienced would highly recommend... Read more
Tenant
16th Sep 2024 (1 year ago)
S Perry
We have been dealing with Malcolm at Gordon Jones for many years. If you are looking to rent out a property Malcolm at Gordon Jones Lettings is very professional, knowledgeable and gives great customer service. We have used other letting agents but always go back to Malcolm at Gordon Jones.... Read more
Landlord
14th Sep 2024 (1 year ago)
R Rose
Very professional with friendly service , Malcolm let my flat in only 10 days... Read more
Landlord
30th Aug 2024 (1 year ago)
J Esposito
Maxine from Gordon Jones helped us to find our dream home recently and I cannot fault the service we have had from her. Most properties we viewed, the estate agent seemed to know very little about the property, where things were, what was under warranty and what wasn’t and typically they didn’t seem personable and just wanted the sale. Maxine is clearly someone who really cares about her job and genuinely answered every question about the property we had, from the warranty on the windows to the age of the boiler, she knew everything about this property. It really reassured us on the purchase and made us feel like we were in safe hands. It didn’t feel like we were dealing with a sales person but someone who cared about the seller and wanted to find the right buyer for them.
Thank you Maxine for all of your help on our purchase and for your incredibly professional, responsive and reassuring approach. We are so appreciative!... Read more
Buyer
1st Aug 2024 (1 year ago)
D Walker
Maxine at Gordan Jones Estate agents fully recommend using her as she sold my husbands house within a week and also my dads flat. Very kind and very professional lady. So if you want a quick sales please give Maxine at Gordan Jones a call.... Read more
Seller
1st Aug 2024 (1 year ago)
V burton
We haven't used the solicitors but did sell our house with Gordon Jones Estate agency .
From the moment Maxine walked into our home we were " sold " ( excuse the pun ) . She was friendly, approachable, brilliant sense of humour, which puts you at ease , a mind field of knowledge & walked us through the process at each stage . Always available to answer any queries we had & if not available would always get back to us quickly .
I cannot express , the beyond excellent service that Maxine delivers , and have no hesitation in recommending Gordon Jones estate agents but especially Maxine.... Read more
Seller
29th Jul 2024 (1 year ago)
S Cook
Excellent service, did everything I needed, and the little things like returning calls, explanations in english and friendly staff where a pleasant change to other solicitors I've had dealings with.... Read more
21st Apr 2023 (2 years ago)
D Sanderson
Very efficient, friendly, attention to detail. Thorough. Reasonably priced.... Read more
2nd Feb 2023 (3 years ago)
J Edwards
Needed to speak to these solicitors after a family member had a a-will with them, seems many years later now the correct advice wasn’t given and now we come to sell a property it’s still in the name of someone that dies 18 years ago, we rang to find out whether the correct action/ advice was given, the receptionist was dismissive once she knew we had appointed another solicitor for the property sale and the partner solicitor was very patronising… would not touch them again .... Read more
Seller
16th Nov 2022 (3 years ago)
A Lake
Professional, helpful, reasonably priced... Read more
13th Aug 2022 (3 years ago)
T Smith
The worst solicitor I have EVER come across in my life. Denise Watkins does not take calls, does not answer emails, doesn’t return calls, she doesn’t do ANYTHING. She has cost us two purchases now because of her sheer laziness. DO NOT USE THIS DREADFUL SOLICITORS.... Read more
25th Jul 2022 (3 years ago)
N P
Denise Watkins is shockingly slow doesn’t respond to enquires and has just made our property fall through. Avoid at all costs. Shouldn’t be practising. Shocking.... Read more
Seller
1st Feb 2022 (4 years ago)
Geo
We were asked to show some papers and Identification at the Rubery Office .
The person accompanying me had travelled 80 miles to show herself in person , with regards to a house purchase but on arrival we were not allowed beyond the office porchway.
It was entirely reasonable to request the person wear a mask but how can her identity be verified any more than mailing her documents in , as she was not asked to pop her mask off at any time .
It seemed more emphasis was placed on not allowing anyone , anywhere near the office .
I resent paying over £800 to be offered service in a doorway.
It seems to me it would be polite and professional to be invited inside .
G R Northfield... Read more
Buyer
24th Nov 2021 (4 years ago)
F spence
Friendly solicitors, listened to all our concerns and questions and were very informative.... Read more
24th Oct 2021 (4 years ago)
A Richardson
Letting agent Vikki, is so friendly, helpful and a delightful person to speak to.... Read more
Landlord
8th May 2021 (4 years ago)
Nathan2807
Great advice and definitely worth the money.... Read more
7th Feb 2020 (6 years ago)
P Faulkner
Sold our house last year ouselves used this agent, put offer in on a house in Beverly road and was rejected APPARENTLY!! Since found out as the vendor visited our property to fix our boiler transpired our offer was not put forward at all... we were so cheesed off ad was he. So personally I would ever deal with the estate agents themselves. A particular female estate agent dealt with us very underhand. I thought at the time it was all rather strange. Solicitors attached so so.slow no chain and took months. Checks for our property took time apparently but I wonder as checks its seems when we moved in not done as major problems with our house, contacted them never returned an email or call. Not.impressed at all with either. Think be best avoided....... Read more
Seller
4th Nov 2019 (6 years ago)
P Cresswell
Stuck in the past with their systems and they work very slow. However the advice is sound and if you can stand the old fashioned ways of doing business you could try them. Works well with their Estate Agency business next door, but again a bit slow.... Read more
22nd Oct 2019 (6 years ago)
D
We used this solicitors earlier on in the year to deal with the purchase of our property. I am sorry to say that we did not have a very good experience with this organisation. We were constantly being fobbed off and at one point actually lied to regarding the status of our purchase. Our solicitor literally avoided any contact with us and we were made to feel very unimportant and a lot of added stress was caused which did not need to happen.... Read more
Buyer
7th Sep 2019 (6 years ago)
A Strevens
Denise and the team have acted for me on a number of property purchases over the last 20 years and I can honestly say they are both thorough and professional. I trust them to always protect my interests and I am glad that we continue to work successfully together. Highly recommended.... Read more
Buyer
26th Feb 2019 (7 years ago)
M Peyton
Prompt professional services... Read more
27th Sep 2018 (7 years ago)
A Roe
Karen Hill is the best Estate Agent we have ever dealt with. Karen has gone over and above to help us find a house. There hasn't been anything that is not too much trouble. You get the personal approach when dealing with Karen that makes you feel like you are her only customer. I would highly recommend Gordon Jones & Co.... Read more
12th Apr 2017 (8 years ago)