L E
Arranged a viewing for a property and the estate agent was unprepared.
They were not sure of the property they were meant to be showcasing and picked up the wrong keys.
They tried to go back to the office and get the correct keys and realised they are at another estate agents (who were closed).
15 minutes later the agent proceeds to blame his customers and joint agents for being unprepared for their own viewings. After I closed down further interest the agent attempts to argue down the phone - I hung up.... Read more
9th Feb 2026 (5 weeks ago)
E perry

Having just dealt with the renting process on behalf of my parents, Ian Watkins team have been nothing but fantastic from start to finish.
From the getgo we had the pleasure of dealing with Kirsty from the lettings team.
Her kindness, compassion and willingness to help us has been exceptional. Whilst handling the whole process with the upmost professionalism.
With my father being disabled & parents of a certain age, we took on the (at times) daunting task of handling everything that is involved with renting a property. I can honestly say, we wouldn't have got through it so smoothly if it wasn't for Kirsty. She was quite literally on hand to help, also out of office hours or on her days off!
Her dedication, knowledge and great sense of humour made it, dare I say... enjoyable!
My mother has spoken to Ian Watkins directly since they've moved in and she says he's also extremely accommodating and had a warm manor when a few small queries have arisen that were dealt with immediately.
For example, the toilet wasn't flushing properly when they moved in and within hours (on 'Christmas Eve) after reporting the issue, a plumber was on their doorstep to rectify the problem!
With all of the above said, goes without saying that I 'highly' recommend Ian Watkins Estate Agents. A fabulous five star team & service, with a warm dedicated attitude.
Thank you team and Kirsty, you are clearly a valuable member of 'team Watkins' and like I said, we wouldn't have done this move without you!... Read more
Tenant
22nd Jan 2026 (8 weeks ago)
M Stead
I was recommended to Ian Watson and in particular Kirsty by a close friend who had experienced outstanding service when buying a property a few years ago. He literally had five weeks to find a house and move (having sold his) or become homeless. Kirsty made it happen in a very helpful, friendly and professional way. Ian Watkins had the right property, at the right price, in the right location.
I recently decided I would move from Surrey to Worthing and obviously decided to get in touch with Kirsty. This time I needed to rent on a temporary basis, while I sold two properties and could then decide what I wanted to buy, where and a what price.
Kirsty lived up to my high expectations and found me a very suitable place to live while I sort things out. Again she was very helpful, listened to what was required, all in a friendly ,yet, professional manner. Very highly recommended.... Read more
22nd Sep 2025 (25 weeks ago)
S Holland
Ian and his team have been excellent in handling the sale of my Dad’s property. They are so efficient and have kept us up to date all the way through the process. It was also due to to them, specifically Suzanne, that a very tricky situation (caused by solicitors) was avoided. Would recommend them to anyone looking for an estate agency that goes over and beyond the standard service provided by most.... Read more
Seller
15th Sep 2025 (6 mo. ago)
S Fitzgerald
Having rented through various agents over many years I can highly recommend the letting department run by Kirsty at Ian Wakins.
The attention I received could not be faulted and all my concerns dealt with in an excellent and courteous manner ensuring that I was shown appropriate properties. I can highly recommend them and thank them for their kindness.... Read more
Tenant
12th Sep 2025 (6 mo. ago)
C Ferguson
I am very unhappy with my experience with these estate agents.
I booked a viewing of a property and nobody turned up.
When I phoned, they said they had tried to contact me by email and phone call, but apparently my email and phone number had both been taken down incorrectly.
I find this hard to believe since my contact details were read back out to me correctly at the time.
Overall a very poor and unorganised service... Read more
11th Sep 2025 (6 mo. ago)
C James
We recently sold our property through Ian Watkins. Excellent communication, keeping us informed all through the sales process.... Read more
Seller
29th Aug 2025 (6 mo. ago)
C Warland
After being with another Estate agents and not being happy our family decided to try Ian Watkins to become our managing agents for all our rental properties
Thank goodness we did because it made us realise how bad our previous Agents were.
Kirsty Jones has been so professional in managing the properties and resolving all the outstanding issues
I would highly recommend this company
Caroline Warland... Read more
Landlord
9th Jun 2025 (9 mo. ago)
S taylor
Excellent estate agents, very kind and helpful. Easy to deal with and knowledgeable about the property. Would recommend to anyone!... Read more
12th Apr 2025 (11 mo. ago)
M R
Having dealt with many letting agents in both my personal and professional life, I have to say the team at Ian Watkins are by far the best I’ve ever experienced. Specific compliments have to be given to Kirsty, who is friendly, knowledgeable and has really gone above and beyond for me, making my move easy and stress free. Few and far can provide the amazing customer service I’ve received from Kirsty and the team at Ian Watkins - I really can’t thank you enough!... Read more
Tenant
8th Apr 2025 (11 mo. ago)
Experience with Ian Watkins estate agents has been far better than previous agents. They offered a much better rate, and provide a more friendly service than previous agents. More importantly we are now under offer after just 2 months, whereas the other agents we were on virtually all last year with no offers.... Read more
Seller
28th Jan 2025 (1 year ago)
B Millikin
Ian and the team were absolutely amazing throughout the whole prosess, helped us navigate through as first time buyers and made everything stress free. Can't recormend more... Read more
Buyer
24th Jan 2025 (1 year ago)
L Parry
I went through the purchasing process of a property being sold by Ian Watkins Estate Agents and I was looking to purchase as quickly as possible. The small but highly experienced team have fantastic customer service and were great at keeping me informed on updates of the process. Due to working odd hours, I wasn't always contactable by phone. Other estate agents I spoke to insisted on trying to call me every time they wanted to speak to me but Ian and Suzanne were more than happy to oblige to my requests and work around my restrictions. I also got a brilliant care package from them when picking up the keys. I would happily purchase from them again, look to sell my property through them and recommend them to everyone. Thank you again to the team at Ian Watkins for helping to make a stressful process much simpler.... Read more
Buyer
8th Jan 2025 (1 year ago)
L Wilde
I've been renting from Ian Watkins since February 24, I am so please I ended up with them, Kirsty is a great support and always happy to answer my questions. Sorting any issues without any hesitation. Kirsty was amazing through the application process and worked with me as I was out of County at the time.
Many thanks
Liz, Dev n Gru... Read more
Tenant
17th Dec 2024 (1 year ago)
H Kurukose
We have rented with Ian Watkins twice now, and both experiences have been nice. As a family with a baby, maintenance issues were especially important for us, and they were as quick as possible to resolve them. Their kindness make renting with them stress free. Thank you for their reliable and family-friendly service :) Especially Kirsty She was always open and helpful.... Read more
Tenant
16th Nov 2024 (1 year ago)
K Courtney-Jones
Ian and his team went above and beyond to secure the property that I was interested in. Professional, friendly and efficient, great communication and accomodating. I would highly recommend.... Read more
Buyer
25th Sep 2024 (1 year ago)
F Wood
Friendly, supportive & informative team.... Read more
5th Sep 2024 (1 year ago)
I Farringdon
Best ever service from an estate agent. Very communicative and smooth experience. Special thanks to Suzanne and Ian for making this a stress free transaction by keeping us informed so regularly .... Read more
6th May 2024 (1 year ago)
G Booth
I have used Ian Watkins Estate Agents as the letting agent for my flat in Worthing for a number of years. The service and professionalism from the team there and specifically Kirsty Jones has been exceptional. I am sure that my tenants have been well looked after. I would recommend Kirsty and the team to any landlords without hesitation.... Read more
Landlord
24th Apr 2024 (1 year ago)
J Elliott
From start to finish, I can't fault Ian and his team. Their professionalism and efficiency in getting the job done with carend involvement throughout is unrivalled. Amazing team, highly recommended.... Read more
20th Apr 2024 (1 year ago)
S Stray
We have only been with Ian Watkins for the last 2 months but from the start we were treated with kindness and most importantly honesty. To Ian Watkins we are not just a house number, he knows us by name
The day of moving in we were given a gift box with lovely treats and a small concern about the house was dealt with quickly and efficiently. I have recommended them to friends and would strongly advise that you chose Ian Watkins too. A genuine review... Read more
Tenant
23rd Jan 2024 (2 years ago)
Ian and Kirsty were quite excellent in helping me through a difficult period regarding unsatisfactory tenants and I will use them when I come to sell the property in the future.
A truly excellent local estate agent.... Read more
Landlord
19th Dec 2023 (2 years ago)
K Sainsbury

Ian Watkins Estate Agents have been dealing with the sale of my late father's bungalow for us - which has just completed. For various reasons the sale turned out to be quite a complicated and very drawn-out. I cannot recommend Ian Watkins Estate Agents and everyone who works there highly enough. Communication was excellent: we were always kept informed of what was going on and they were always super helpful, friendly and professional. They went 'above and beyond' on so many occasions to help solve the many problems that cropped up with the bungalow. My sisters and I don't live in Worthing so it was so useful that Ian and his team were able to sort out roofers, plumbers, locksmiths etc for all the various problems that arose. As the bungalow was empty they were also extremely helpful in popping round to take meter readings when necessary, making sure the heating was on in cold weather and checking that the bungalow was secure. I cannot recommend Ian Watkins Estate Agents strongly enough - they really are the best estate agents I have every dealt with.... Read more
Seller
18th Dec 2023 (2 years ago)
R Wilby
We brought our new property through Ian Watkins Estate Agents and sold our old one as well. From our first meeting with Kirsty till the end date they were all absolutely brilliant, friendly and a delight to deal with. I have to give an extra shout out to Kirsty for her amazing performance when showing us around our new home and pretending to our children (at our request) that she pretend to be a friend of ours simply showing us her home so not to confuse them. Brilliant improv from Kirsty when she couldnt open the garage door. I dont intend on selling my home any time soon but if i do, id definitely use Ian Watkins Estate Agents again and highly recommend them. Thanks again guys... Read more
Seller
2nd Nov 2023 (2 years ago)
A hard
We’ve just recently sold my mums house with these guys, & it was a brilliantly smooth effort from start to finish. The whole team were great at keeping me informed at all times with how it was going. I need to say a big thank you to one team member in particular for going above & beyond when she showed the prospective buyers around too… Kirsty, you’re one in a million! Thanks Ian & Co, we’ll definitely be using you all again :)... Read more
Seller
1st Nov 2023 (2 years ago)
C Centre
Ian and his team have been fantastic - we recently purchased a home through this estate agent and it was a very smooth experience. Communication was excellent throughout and they were very helpful with getting access for builders quotes etc. Nothing was too much trouble, I’d highly recommend them... Read more
Buyer
18th Oct 2023 (2 years ago)
Z Cleary
Outstanding! We purchased our house through Ian Watkins and I only wish we had sold through them too! Ian and his team were exceptional from start to finish! We had regular communication more so than from our own estate agents. Ian is clearly an expert in his field and guided us through the process, nothing was too much trouble for Ian and his team, they were always happy to help and advise. We also received a lovely welcome package on completion of our new home which was a really lovely touch. An estate agent who truly care about their clients, highly recommend!... Read more
Buyer
19th Sep 2023 (2 years ago)
S Richards
Very helpful... Read more
30th Aug 2023 (2 years ago)
W K
Ian and his team have helped us to purchase the property in the past. When we thought the time was right to move, we went back to them. They were very approachable and professional and shown a lot of patience during our sell as we were struggling to find the right property for us as the market was very difficult.
They've managed to find us a buyer within a week and didn't give up on us when it fell through.
Their market expertise is amazing.
Highly recommended.... Read more
Seller
28th Jun 2023 (2 years ago)
A D
Really efficient and professional agency. Easy to deal with and will always go out of their way to assist you. Highly recommend.... Read more
26th Apr 2023 (2 years ago)
F Lower
Very professional and knowledgeable about the areas. Extremely helpful and friendly. I felt very comfortable viewing properties with them. We would definitely use them again and promote them . Many thanks... Read more
20th Apr 2023 (2 years ago)
J Yaffe
Ian Watkins and the team sold our flat. They are very efficient and helpful with advising us. Very helpful and when things become complicated in legal terms they were greats agents to jump between and help chase whenever I asked. Ian in particular became my go to and he helped even on his day off. I would recommend 100%.... Read more
Seller
19th Sep 2022 (3 years ago)
A P
I have just completed on my purchase and I have many years experience of selling and buying. I have to say that Ian and his team are exceptional and friendly. They chased and kept me updated. I really think they are in the top ten of Agencies! Great service thank you Suzy, Ian and the team.... Read more
Buyer
3rd Aug 2022 (3 years ago)
L Ansell
Can’t thank Ian Watkins estate agents enough, especially Suzy who was brilliant! Very friendly staff, so quick at replying to emails and phone calls. Thank you again for all your help!... Read more
25th Jul 2022 (3 years ago)
S Glykiotis
Bought our amazing home through Ian Watkins and I cannot emphasise enough how helpful and friendly the entire team was. Really great & personal service, received regular updates and they always did their best to answer our questions! Highly recommend. Special thanks to Suzanne, Ian & Kirsty.... Read more
Buyer
24th May 2022 (3 years ago)
K ansell
Really great service from a friendly group of estate agents. After so much difficulty getting a house to completion with larger estate agents, Ian Watkins and the company were really kind, professional and communicative. Very happy with the service and our lovely new home.... Read more
Buyer
1st Mar 2022 (4 years ago)
J mighty
Very good service and friendly both Ian and Suzanne kept me up to date with anything going on which was comforting at a difficult time selling mums house after she passed.. Thanks again... Read more
Seller
23rd Feb 2022 (4 years ago)
A Baker
With the current market conditions being what they are, My girlfriend and I were so grateful to have the pleasure of buying our next house through Suzy at Ian Watkins. She and the whole team have been so helpful in securing our onward move. Can't thank you enough!!... Read more
Buyer
15th Feb 2022 (4 years ago)
D Smith
Ian and his team have been so helpful throughout the purchase of our first home. Very approachable and always happy to help we would highly recommend using them!
A special thanks to Suzanne, who was great throughout the process especially during those stressful times of buying a property.... Read more
Buyer
5th Aug 2021 (4 years ago)
R Carrington
Great service... Read more
8th Jun 2021 (4 years ago)
B Hunt
Very professional and excellent service... Read more
12th May 2021 (4 years ago)
R Blackwell
Good service and friendly... Read more
19th Apr 2021 (4 years ago)
L Thomas
Cannot recommend enough full support and constant communication. House moving is never easy but Ian and his team take all the pressure away and make the whole process so much easier. I cannot recommend enough and would never use anyone else.... Read more
21st Feb 2021 (5 years ago)
R Brown
Ian and his team provided a professional and helpful service, particularly during the covid pandemic. We were updated regularly throughout the process which ended with a swift successful sale. Would be happy to recommend... Read more
Seller
16th Dec 2020 (5 years ago)
M cowell
excellent service,Ian was extremely hard working, throughout covid Ian personally attended all my viewings whilst selling the house ,couldn't of asked for more, highly recommended , happy to say we sold very quickly and would use again,ty... Read more
Seller
21st Oct 2020 (5 years ago)
D Blaydes
Just sold out Bungalow very presentation on web... Read more
Seller
4th Oct 2020 (5 years ago)
Dub
Very pleased with the speed and manner of selling my property through Ian Watkins, highly recommended... Read more
Seller
8th Sep 2020 (5 years ago)
C Chastell
Shop is ok with new stock, toilets are available, ( stills smells funny as before pandemic, no change there) had cuppachino in the cafe. Are they using smaller cups?... Read more
17th Aug 2020 (5 years ago)
C Parmenter
Just brought our first home from Ian Watkins. I would high recommend this Estate Agents. Always felt like I could ask a question no matter how big or small. Very professional and made a stressful experience a lot more relaxing!... Read more
Buyer
13th Aug 2020 (5 years ago)
S Jayne
Would highly recommend Ian Watkins Estate Agents! Made buying our first house easy and straightforward. Always professional and friendly when dealt with.
Thank you Ian, Kirsty and team... Read more
Buyer
12th Jul 2020 (5 years ago)
M Bardey
From the outset of contact with Ian our selling and buying process was professional, honest and open. The whole team, including those that accompanied viewings and that we contacted via the office were friendly and approachable. Suzanne is responsible for liaising with solicitors and conveyances and remained helpful throughout what is often a stressful time... her humour in times of need was greatly appreciated. We were lucky enough to move prior to lockdown and hope that Ian’s business has not been damaged by the enforced closure. Maybe not as digitally impressive as others, Ian is a local agent, with good knowledge, providing an excellent service at a very competitive price. I would not hesitate to recommend him.... Read more
Seller
22nd May 2020 (5 years ago)
J peters
Great service and communication throughout this lengthy process. Thanks to Ian and Susannah (sp?) for their input and efforts to ensure this sale/purchase went through. Thank you ????... Read more
2nd Apr 2019 (6 years ago)
donliza
Fantastic team. Ian is professional helpful and honest. I recommend this agent for renting or buying.... Read more
7th Dec 2018 (7 years ago)
M Daisy
Excellent service from Ian. Photos and property description of my bungalow prepared by Ian really did it justice and reflected the great property that it is. My preferences on the marketing were listened to and then enhanced by Ian's expert advice. Sale was agreed in a short timescale and completed wholly satisfactorily. A real 5 star service at a good fee.... Read more
Seller
6th Mar 2018 (8 years ago)
Q Akhtar
Spoke to Ian, very helpful. Had good knowledge about the market. And did everything he could to answer my questions. Thanks again!... Read more
12th Jun 2017 (8 years ago)
S West
Unrivalled service and experience... Read more
13th Jan 2017 (9 years ago)