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Estate Agents in Battersea
Johns & Co - Nine Elms

Johns & Co - Nine Elms

2.7

34 reviews

Closes at 6:00pm

1 New Mill Rd, Nine Elms, London, SW11 7AW

Johns & Co Nine Elms are an estate agent in Battersea. They mainly list properties in SW11, SW8 and SE1. Over the last 6 months, they've listed 52 properties, with 126 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 10:00am - 6:00pm
Sunday Closed

View all details

Accreditations

Johns & Co - Nine Elms Reviews (34)

Have you used this agent?

All (34)

Seller (1)

Buyer (3)

Landlord (3)

Tenant (20)

General (7)

C Kucuk

We rented an apartment through Johns & Co at approximately £5,500 per month, with our tenancy handled by Ralph. Unfortunately, the start of the tenancy was extremely disappointing and far below the standard one would reasonably expect at this price level. During the first week we encountered a number of serious issues. The property had not been properly prepared at move-in, the fire alarms were not functioning initially, and a malfunctioning door lock resulted in my mother being unable to exit the property for an extended period. In addition, we experienced no heating for around five days, no hot water or proper shower for approximately six days, and the fridge remained non-functional for more than a week, meaning we were unable to store food. There were also other faults including leaks and malfunctioning appliances. What was particularly concerning was the slow response to these issues. Despite the number of problems, no one from the agency attended the property to assess the situation in person, and communication largely consisted of messages while repairs were arranged gradually over time. While some issues were eventually addressed, the overall experience during the first week of the tenancy caused significant disruption and was not consistent with the expectations for a property marketed as a premium apartment.... Read more

Tenant

12th Mar 2026 (6 days ago)

L R

Johns&Co is the letting agent managing my flat at Battersea Power Station. In July 2025, Johns&Co collected rent of more that £19k from my tenant in advance to cover the period from September 2025 to February 2026. The tenant attended their office in person and made the payment with a member of Johns&Co staff. However, a representative from their accounts department, Matthew, later informed me that the funds were only received and allocated on 31 January 2026, which is untrue. This statement contradicts the actual payment date and appears to be an attempt to justify the prolonged holding of my funds. Matthew’s communication was accusatory and misleading, and he failed to take responsibility for the error. Due to this matter, I have instructed a solicitor to address the issue formally.... Read more

Landlord

4th Feb 2026 (6 weeks ago)

F alsabhan

This real estate office is one of the worst in the area. At first, I was welcomed very well, but after signing the contract everything changed—especially from the employee named Rayan. I was asked to pay the full amount even though I provided all the required documents that prove I can pay monthly as an employee. I submitted everything, yet they insisted on a full year’s payment in advance. Less than a week later, they requested a visit to inspect the apartment. I agreed, but no one showed up. Two days later, they asked again, and this continued for two months. I couldn’t enjoy a single weekend. When I stopped responding, they opened the apartment while I was asleep more than once, which terrified me, and some belongings went missing—whether taken by them or someone else, I don’t know. I was shocked by their rude, harsh behavior and complete lack of respect and professionalism. I felt as if I were living in a charity housing unit, not in an apartment I paid a large amount for in one full payment. They are basically a whole gang managed by a director who runs things randomly, claiming he is related to the tower owner. That is not a valid reason for such actions. I have never seen or dealt with a real estate office as terrible as this one. I warn everyone against them. And at the end of the contract, I did not receive my security deposit—they stole it like professional thieves.... Read more

Tenant

26th Nov 2025 (16 weeks ago)

Y Hao

My experience with agent Charlie Carter has been disappointing. As a landlord in the same building, I received no response from him when raising repeated late-night noise issues reported by my tenant. I also have serious concerns about how my wife’s personal contact details came into Mr Carter’s possession, as we were never given any explanation for this. This has caused unnecessary stress for both myself and my tenant. I hope the firm will review its internal communication and data-handling practices, as my experience has fallen far short of what I would expect from a professional agency.... Read more

Landlord

24th Nov 2025 (16 weeks ago)

L Ivanova

Heavily favoring the interests of landlords, perhaps even addressing them exclusively. Dissatisfied with the customer service and the way clients are treated, I had to stop working with the agent and deal only with the manager due to unprofessionalism. If you are looking to rent, take your business elsewhere. Otherwise, expect to be taken advantage of.... Read more

Tenant

15th Aug 2025 (7 mo. ago)

D Zhou

Extremely unprofessional service. Emails been ignored for a few months. No professional cleaning before the tenancy starts. None of the maintenance problems have been addressed or resolved within the 12 months period.... Read more

Tenant

28th Jul 2025 (7 mo. ago)

S Orudzheva

This has been one of the most stressful experiences I’ve ever had with a letting agency. My tenancy was supposed to start on June 27th. I had paid the rent in full, sent confirmation, and was ready to move — but they didn’t release the keys until the afternoon of June 30th. I was told my payment hadn’t been received, only to later find out (through their own internal confirmation) that it had been received on time. They lied — and because of that, I lost three crucial days. To make things worse, I had to vacate my previous flat (also rented through Johns & Co) by July 1st. That left me with less than 24 hours to organise movers, coordinate everything, and get into a new flat. It was overwhelming, expensive, and emotionally exhausting. When I finally entered the property, it was dirty. Old junk from previous tenants was still there, and the apartment clearly hadn’t been professionally cleaned — despite this being explicitly included in the offer. I asked about the state of the flat and was given yet another made-up excuse. Random people came to “clean” later, but with no proof it was a professional service. Much of the mess remained untouched. I requested a refund for the three days I paid rent without access. Charlie, the assistant manager in Johns&Co Nine Elms, refused. No explanation, no responsibility, no empathy. This isn’t the first bad experience I’ve had with this agency. At the end of my previous tenancy, they tried to charge me £44 for a supposedly “dirty” velvet chair, despite a deep clean being done by their own contractors. That chair wasn’t even stained — just brushed in the wrong direction. They also charged me £150 for a scratch on the wall that wasn’t visible in my move-out video. There’s no pricing transparency — just arbitrary charges with no justification. The only person who showed any respect and actual willingness to help was Naomi. She had handled my previous tenancy and, despite not being directly responsible for the new one, stepped in when Cynthia (the agent who rented me the new flat) and Charlie both ignored my messages. Naomi at least tried to find solutions, while the others avoided all responsibility. Even though, Naomi was the one who wanted to charge me 44£ for the chair which was fully clean. Tenants deserve to be treated like human beings — not as problems. Based on my experience, I would strongly advise others to be cautious before renting with this agency.... Read more

Tenant

26th Jul 2025 (7 mo. ago)

Anna

Completely dissatisfied with the service. 1. Be careful as the flat you rent could be for sale and they won’t tell you until you move in. After they will start harassing with calls and viewings even if you refuse them. 2. The agents are not attentive at all , we were without heating in the flat for weeks in winter without anyone even responding to us. 3. They don’t return full deposit even after you agree. After negotiating on the deposit return, where they wanted to charge us for things which previously were already in the flat. They didn’t return the fully agreed deposit hoping we would not notice a difference of £500. If I could put zero stars , I would... Read more

Tenant

18th Jul 2025 (7 mo. ago)

N Whittingham

We've had numerous issues including rodents, bathroom windows that wouldn't open, leaking taps. Issues were resolved fast at first, but the rodent issue has been ongoing for months now - we have holes in the flat that go directly to the street, which still hasn't been resolved and is a literal health hazard.... Read more

Tenant

5th Jun 2025 (9 mo. ago)

C Chen

Worst and most irresponsible agent I’ve experienced so far. Been stood up twice within a week.... Read more

26th May 2025 (9 mo. ago)

E Kinsella

Johns & Co tried to withhold our deposit with very little basis when moving out of our property in Nine Elms. We challenged this and brought it to the TDS, who agreed with us and enforced Johns & Co to pay the full undisputed deposit. I wouldn’t expect shady tactics like this from quite a big letting agent such as Johns & Co. If letting from them, don’t let them swindle you out of your deposit which they most likely do to all tenants. Would never rent from them again after the experience.... Read more

Tenant

23rd Oct 2024 (1 year ago)

Cloud

Stay away from these people! AVOID! This is the worst agency I've ever dealt with. A lot of promises at the beginning until you sign the contract, money is all they care about. They won't do their job, ignore your emails and messages. I would give minus 5 rating if I could.... Read more

8th Oct 2024 (1 year ago)

D Bulteel

I had a fantastic experience as a first time buyer with over and beyond help throughout the process. Dominic in particular was fantastic, providing updates and progress from week, to weekends, to even his annual leave, to help us meet milestones. Highly recommend and will buy/sell in future with them.... Read more

Buyer

12th Sep 2024 (1 year ago)

A I

They scam people with apartments. They rent out dirty, broken places with promises to fix everything by your move-in day, but it never happens. The staff are complete idiots—unprofessional and lazy—only interested in getting the payment and avoiding any responsibility.... Read more

Tenant

22nd Aug 2024 (1 year ago)

S W

Amy and Nicholas are incredibly professional and very friendly. They made the renting process smooth and stress-free with clear communication and efficient handling of all paperwork. Especially since we lived in Scotland before, we couldn't come to London to view the apartment. Nicholas went above and beyond to provide virtual tours and detailed information of the apartment. Highly recommended!... Read more

Tenant

23rd Jul 2024 (1 year ago)

I M

Lack of return calls, texts, and emails is a real problem with this group. When we have emergencies and need to reach our Property Manager, we really struggle. Using their app to schedule Engineering work is rather useless and they do not respond. If are looking to live in Nine Elms - I would encourage you to try a different leading company.... Read more

Tenant

15th Jul 2024 (1 year ago)

L duff

I was very impressed with Graham who showed me a house in Brentford , he was very professional,knew the details of the house and was very professional, also a very nice easy man to deal with.. Thank you Graham.... Read more

24th Jun 2024 (1 year ago)

V o

Horrible experience. I rented a flat with a mould on the shower ceiling, they promised to fix the issue after I move in. Then they proceeded to ignore me for 1 and a half years. In that time the mould developed, and water damage worsened. I started spamming them with emails for 3 months after a year of being ignored and they finally fixed it. Mould developed so badly whole shower ceiling had to be removed and replaced. Now, when I ask them about compensation, they again just ignore me. Stay away from these guys, bad experience even by london agent standards.... Read more

Tenant

4th Jun 2024 (1 year ago)

M Evans

We paid 6 months in advance - at a premium price - for a luxury apartment. Upon arrival, we found severe water damage and mould in the apartment - as confirmed by third-party mould inspector. Evidence suggests they knew about the water damage months ago and neglected to fix it or tell us about it before we signed the lease. We never moved in - and were left scrambling to find something else (we live abroad and were coming for 6 months). They fixed the leak but refuse to adequately remove the mould, and don’t want to return our rent… even though mold inspection report says the place is hazardous to health! So now we’ve had to hire a lawyer and will likely have to take them to court. It’s a nightmare. The agents are negligent at best and deceptive at worst.... Read more

Tenant

14th Apr 2024 (1 year ago)

Seena

Do not rent a house or flat from this agency if you are a student or a foreigner. They don't return the deposit money, they disturb you every day, they send emails every day, and they destroy your privacy. If you don't use the cleaning company that owns by john&co, they will charge you by force and rubbing your money. If you ask for help related to flat or if there is a problem, they don't answer you and pass each other. Their employees are very liars.... Read more

Tenant

28th Feb 2024 (2 years ago)

G Fakhreddine

Not Recommended - unreliable, not helpful, below par service.... Read more

28th Jan 2024 (2 years ago)

D Phillips

John's & Co did a great job in helping us sell our flat in Embassy Gardens. We decided on joint agency, as our flat had been let through a different Estate Agent without any issues, so we felt it only fair we gave them the opportunity as well. In hindsight, this was a big mistake and we should have gone with sole agency, as John's & Co had significantly more viewings, which eventually led to a good cash buyer offer and subsequent completion. My wife and I have transacted other properties in different locations and this is the best experience we've had with an Estate Agent. The initial guidance and onboarding of the sale instruction with Mihaela was very helpful and following that, Jack Traisneau handled our transaction. Jack did a great job communicating with us frequently whilst trying to find us a buyer and subsequently throughout the enquiries stage between solicitors, which without doubt helped move things along to a satisfactory completion. We would have no hesitation in using John's & Co again.... Read more

Seller

24th Jan 2024 (2 years ago)

M Popov

We have a number of issues in which, by agreement, an employee of the company, Joshua Wadmore, was supposed to help us. We called many times and were never connected to him under various pretexts. They always promised to call back, but Joshua Wadmore never called. As soon as we signed a contract and moved into the apartment, it turned out that the water from the taps was not really flowing, and was barely warm. We have contacted this agency many times to help somehow solve problems, but we are ignored by both our manager and the one who is responsible for this. We are extremely dissatisfied with the attitude towards us, it’s just a real humiliation to ask for things that should have been resolved by the time we were allowed into the apartment. The rating is humiliatingly terrible.... Read more

Tenant

5th Dec 2023 (2 years ago)

D liu

If you're renting in the nine elms area, you might try Johns and Co, if you're looking for an agent in Johns and Co. I highly recommend that you sign directly with Cynthia. When you this do so, you'll understand that she'll help you find the comfort of a place to call your own.... Read more

Tenant

1st Nov 2023 (2 years ago)

Z Cao

Rayan Choudry is very kind and helpful ! When we informed him of my rental needs, he promptly provided me with suitable properties to choose from. He was more than happy to answer any questions I had, even out of hours.... Read more

Tenant

9th Sep 2023 (2 years ago)

L poku

Until Cherelle Tomlinson took over my letting file , I’d been far from happy with the level of service from the lettings team. She’s made all the difference and restored my confidence in Johns & Co through her effective management with quick response times. Thanks Cherelle.... Read more

Landlord

4th Aug 2023 (2 years ago)

Z

dishonest, negligent and bullying tactics used with agents from this company. DO NOT waste your time with them, they genuinely don't care about you!... Read more

11th May 2023 (2 years ago)

L Puletti

We made a purchase of a flat in London through Johns&Co. The Agent Jack Traisneau was excellent: competent and always super available at any moment. Indeed he assisted us in tasks outside his duty which was precious for us leaving outside UK (such as process formalities in our account, find contractor etc)... Read more

Buyer

31st Mar 2023 (2 years ago)

A M

Had the best experience working with Jack over the last 6 months trying to find the perfect flat for us. He's been amazing from the very beginning and has succeeded in finding exactly what we needed. Highly recommend!... Read more

30th Mar 2023 (2 years ago)

D Banire

Judy is an exceptional sales estate agent who provided me with an outstanding service. She helped me find my dream flat, and I couldn't be happier with the result. Throughout the entire process, Judy was professional, knowledgeable, and attentive to my needs. Her guidance and expertise were invaluable, and she always went above and beyond to ensure that everything ran smoothly. Her communication skills are exceptional, and I was always kept informed of any developments. I would highly recommend Judy to anyone looking for a dedicated and reliable sales estate agent. Her assistance was invaluable, and I am grateful for her help in finding my perfect home.... Read more

Buyer

23rd Mar 2023 (2 years ago)

M

Great experience with Johns&Co. Chloe and Amy were professional and always on the ball with any queries or communications.... Read more

9th Feb 2023 (3 years ago)

KISHAN

Having rented three different apartments with Johns and Co., in recent years, I wanted to commend the high levels of service that I have received. A firm of estate agents I would most definitely recommend. Special thanks to Sam Orme in the Nine Elms office and Ivan Fiaccabrino in the Canary Wharf office - the two best letting agents I have had the pleasure of dealing with. In the Renewals team: Duncan, Fern and Cherelle - you have all been most thorough and efficient,…and to Nancy and Alex in property management, my thanks also.... Read more

Tenant

7th Feb 2023 (3 years ago)

E Pocock

Chloe from Johns & Co helped us secure our first flat together! I couldn’t recommend her enough, she went above and beyond to ensure all references were completed and went out of her way to chase all parties to complete what they needed to to get our tenancy over the line. She was extremely attentive and kind and having had poor experiences with letting agents in the past it was a breath of fresh air, couldn’t recommend the company enough, thank you!... Read more

Tenant

3rd Feb 2023 (3 years ago)

S badat

Chloe has been the most amazing help with renting our flat. She understood all our needs and overall helped in all aspects in the process of moving. She was very quick to respond to any and all questions and queries. Chloe is an amazing person and so easy going, she will help make your troubles seem trivial.... Read more

Tenant

28th Jan 2023 (3 years ago)

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