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- Machards
Machards
Closes at 6:00pm
17 Hanover Square, London, W1S 1BN
Machards are an estate agent in London. They mainly list properties in N2, SW1 and W1. Over the last 6 months, they've listed 0 properties, with 4 currently on the market. They list properties for sale on Zoopla.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday Closed
- Sunday Closed
View all details
Machards Reviews (57)
Have you used this agent?
58%
7%
5%
4%
26%
All (57)
Seller (0)
Buyer (0)
Landlord (0)
Tenant (2)
General (55)
M Klimek
ABSOLUTELY AVOID THIS PLACE.
If there was only zero stars… A couple of weeks ago, water from the men’s toilet on our floor was literally flowing down the stairs and also through elevator shaft. The smell was disgusting, and there was visible sewage which we have to step into to be able to exit. And no - this wasn’t the first time something like this has happened.
We had no choice but to walk through that filthy water just to get out of the office. When I went to reception to ask for the bare minimum - reimbursement for cleaning my shoes - the regional manager, Farah, couldn’t have been more dismissive. Instead of helping, she snapped that they “aren’t liable for damages,” talked down to me like I was her child, and then turned away mid-conversation as if I wasn’t worth her time and said ‘you clearly don’t understand’ then turned her head towards display. This one clearly loves drama, seeing what other residents have to say. Maybe some management or how to deal with people classes... I just wanted to find some base ground as the damage was made from their fault, but they clearly don’t care. I had to spend £30 from my money to clean my shoes.
If this is how management treats people, it tells you everything you need to know.
Avoid this place at all costs!
27th Nov 2025 (16 weeks ago)
A Wadhwani
**BE ALERT! Before renting an office at 17 Hanover Square**
Speaking from my own experience, this building has been one of the most frustrating and poorly managed places I’ve ever worked in. The management felt completely irresponsible, and the manager in particular was extremely rude and dismissive. Sending multiple emails and reminders about urgent issues but she often wouldn’t respond at all, even when the problems were affecting our ability to run our business.
We dealt with a major water leakage from the second-floor bathroom, where filthy water poured into our office and even down to the first floor. It was a disgusting mess, and unbelievably, it took them more than two weeks just to dry the carpets. No temporary workspace, no solution, no urgency — nothing.
From over a month, our office is having problem with lights, and despite reporting it again and again, no one from management has taken any action. Working in the dark is completely unacceptable, yet they still ignore the situation.
On top of that, we’ve been experiencing constant internet problems — even though we pay separately for it — and the service barely works. Security is another huge issue: the main door is often left wide open, allowing anyone to walk in without a card. The lifts are almost always under maintenance, making it a daily struggle just to get to the office.
Overall, based on my experience, the building is mismanaged, unsafe, and completely unreliable. I strongly warn anyone considering renting here to think twice and investigate these issues thoroughly before committing.
27th Nov 2025 (16 weeks ago)
M Boudova
Extremely poor service and zero proactivity
We’ve been renting an office with Regus and honestly, the service has been consistently disappointing. Most of our emails are ignored unless we chase repeatedly, and even then updates are slow. For a paying client, the tone in some of the interactions, both in person and over email, has been surprisingly unprofessional.
Operational issues are constant. One lift is frequently out of order, and the male toilets have had recurring problems, including a full waste-water flood across the floor. We had to demand professional cleaning because this issue has happened before (though not on that scale) and was never properly cleaned.
To make things even worse, they once decided to close all toilets on all floors in our section of the building as a “precaution”. Absolutely wild solution to an ongoing problem.
We’ve also had a lighting issue in one of our offices dragging on for nearly two month. Instead of resolving it, they dropped off a few lamps as if that’s a serious solution. They did offer an alternative office, but it wasn’t workable for our operations. And still no actual resolution.
Even basic essentials like toilet paper take nearly 24 hours to be refilled. How that’s acceptable in a commercial workspace is beyond me.
Overall, the lack of proactivity, slow responses, and poor customer service make this a genuinely frustrating place to operate from. Would not recommend.
27th Nov 2025 (16 weeks ago)
H A
Subject: Formal Complaint – Unprofessional and Intimidating Conduct at Hanover Square Reception
Dear Sir/Madam,
I am submitting a serious complaint regarding the conduct of two reception staff members at Hanover Square.
During my visit today, I was spoken to in an extremely rude, dismissive, and unprofessional manner. One receptionist ignored my initial question, picked up the telephone, and failed to respond until I asked again. This was unnecessary and discourteous. Another receptionist then said to me, “You’ve been here 100 times, just go upstairs,” in a severely disrespectful, underestimating, and dis-honouring tone.
Their behaviour completely ignored basic customer satisfaction, care, and consideration towards me. I felt intimidated, unsupported, and placed under severe and unnecessary pressure.
No one seeking assistance or information should be spoken to or treated in this way. I request that this incident is formally acknowledged, reviewed, and that appropriate action is taken to prevent this from happening again.
Kind regards
6th Nov 2025 (19 weeks ago)
L Bond
Iman and Luis are an excellent reception team - super efficient and always helpful!!
12th Sep 2025 (6 mo. ago)
L Leelasena
Good convenient location. Mordern office building with good facilities.
7th Sep 2025 (6 mo. ago)
S Hassan
As a training company, we would like to extend our sincere appreciation to Ms. Iman for her warm hospitality and outstanding professionalism. We trust that this recognition will hold special value for her. With our highest regards.
20th Aug 2025 (6 mo. ago)
C Wood
The ultimate tag-team duo – Luis and Iman!
The most welcoming reception team I’ve ever come across. Always ready to go above and beyond, they greet you with a genuine smile every time. They have an incredible talent for reading a guest’s energy and matching it perfectly, ensuring each interaction feels personal and upbeat. Consistently delivering top-tier service for ORSA.
15th Aug 2025 (7 mo. ago)
M Tahan
Italian Schengen Visa application Center is in 5th floor. Quiet building.
7th Jul 2025 (8 mo. ago)
H Afzal
The reception team — especially Luis and Imaan — have been nothing short of exceptional. Their quiet consistency, warmth, and willingness to go above and beyond has made all the difference.
Whether it’s managing deliveries with care, resolving issues quickly, or simply showing up with patience and kindness, they bring a level of professionalism that’s rare to find. Imaan, in particular, has supported us where even the smallest gestures made a big impact.
You can tell they genuinely care about the people and the space they hold — and it shows. Thank you both for everything.
4th Jul 2025 (8 mo. ago)
B Saxena
Lovely and very helpful team at 17 Hanover Square. Iman is very supportive and always ready to help if any problem comes up at the building. 5 stars for her best client support.
13th Jun 2025 (9 mo. ago)
A Smith
Directly opposite the Liz line exit.
Facilities are good too.
7th Apr 2025 (11 mo. ago)
F Leghari
Unprofessional and Disorganised Experience
I had an office space with [Sanaee ltd ] and unfortunately, my experience was far from satisfactory. From the start, there were numerous issues that made working with them incredibly frustrating.
First, their communication was poor and inconsistent. I often found myself chasing them for updates or solutions . It actually started giving me mental health issues and I just left in one month’s time .
Customer service was another significant disappointment. Staff were either unavailable, dismissive, or outright rude when I brought up legitimate concerns. Instead of working collaboratively to resolve problems, I often felt ignored or brushed aside.
Ultimately, renting with Sanaee ltd ] turned out to be a regrettable decision. For anyone considering their services, I strongly advise caution and recommend looking elsewhere for a more reliable and professional provider.
Tenant
13th Jan 2025 (1 year ago)
A AD
Luis and Iman handle all of my inquiries efficiently and make sure everything is taken care of throughout every step of the way. Their friendly demeanour and attention to detail truly stands out. It's rare to encounter such outstanding customer service. Absolutely lovely people, blessed to have them as the reception team.
29th Nov 2024 (1 year ago)
C Sanca
Luis and Iman are the best. They always go above and beyond to make sure everyone’s day run smoothly.
28th Nov 2024 (1 year ago)
Y Jacobsen
Good place to hold meetings, interviews. Good location from the tube station
11th Nov 2024 (1 year ago)
M Romeu
Superb reception staff!
10th Nov 2024 (1 year ago)
J Dobson
Luis and Iman are lovely!! Ever so happy, helpful and efficient - couldn’t ask for better!
6th Nov 2024 (1 year ago)
L Lomas
When we first entered we had to wait at reception for a while just standing there until the receptionist actually acknowledged us, the place looks dirty and unsanitary, an appointment with the casting agency was booked for 11:30, we then waited 30 minutes until someone called for us, then we thought we was going to be seen, but we was actually just taken to a kitchen, got told to sit down and wait, and the wait time will be approximately 2 hours until we get seen, you would think that you would be seen at the time of your appointment, not nearly 3 hours after :(
7th Aug 2024 (1 year ago)
C Masih
Great meeting venue right in the centre of London
10th Mar 2024 (2 years ago)
N Sinclair
They literally can't even keep the lights on.
9th Feb 2024 (2 years ago)
Johanna
We had no internet for a month and now we have no lights in the office for over a week let's see how long it take for them to bother fixing it
18th Jan 2024 (2 years ago)
A Ymous
BE WARNED!
Our company had the great misfortune of working from Regus 17 Hanover, I joined the team after they had been settled to the office for a bit, to me it was apparent that the team their are about making money rather than customer service, although some of the team are lovely! The Community Manager needs to get more training on time keeping, conflict and customer service he doesn't react well if you challenge him. He laughed in the face of directors when they complained about the AC in the office being broken for months this summer, then basically saying take this up with my senior manager, the windows were also locked the toilets were constantly leaking or out of service or disgusting, the kitchens are not tended and dirty they often not cleaned before lunch, hot water boiler is hardly cleaned #Legionella, trash overflowing in the kitchens/ corridors. When you complain regularly you are treated like your the problem. The team will be friendly if you are not a problem, if you are a problem they try to reverse the situation and make out that you are not professional because you are asking simple questions but they get defensive or give vague answers. When you leave make sure you hand all cards back even the ones you have lost and already paid for otherwise they will charge £30+VAT per card, wipe the walls down of marks or they will charge redecoration, don't clean or move furniture as this is included in their restoration fees that you are tied in to as this is part of their agreement. All in all they are out to make ££ off you but not to deliver any kind of customer service in return for this or compensate for problems. They may offer cheaper price for the offices, but you are better going to a provider that will be transparent and honest and communicate with customers.
30th Aug 2023 (2 years ago)
C Hernandez
Amazing location, friendly staff, would definitely recommend!
11th May 2023 (2 years ago)
D Monkhouse
Meeting room was tired, small, cold and the tech couldn't be made to work. Fabulous...
6th May 2023 (2 years ago)
A Accountants
Good quality service and the staffs are very helpful.
12th Apr 2023 (2 years ago)
Z G.
The team at Regus is very helpful and accommodating. I have made use of the private office spaces as well as meeting rooms and the team has always been very cooperative. Location is great too!
20th Mar 2023 (2 years ago)
T Sin
The lifts on the T-side of the building have been regularly breaking down for several months now. They are now completely out of service and have been for over 3 weeks. Likewise, the air conditioning has not been working regularly since early December.
2nd Mar 2023 (3 years ago)
C Jeffreys
Excellent service and provided document scanning/ printing facilities at reception. Very polite and helpful.
21st Sep 2022 (3 years ago)
K K
The location and the environment of the building is so nice and the people at the reception are very nice and friendly.
16th Sep 2022 (3 years ago)
F Braha
Very convenient place. Very helpful staff. I will be using again.
16th Sep 2022 (3 years ago)
N Nu??
Nice place and very clean! Amazing reception team, very helpful!
16th Sep 2022 (3 years ago)
M Sarfaraz
Very friendly staff when ever i go to see the tailors at the regus they give me a warm welcome
16th Sep 2022 (3 years ago)
A Zibara
Staff very kind, supportive and very friendly
16th Sep 2022 (3 years ago)
A Youssef
(Translated by Google) The gentleman at the reception is very friendly and welcoming!
(Original)
Le monsieur a l’accueil est très sympathique et accueillant !
26th Aug 2022 (3 years ago)
D Samm
(Translated by Google) Very warm welcome, thank you to the people at the reception.
(Original)
Très bon accueil, merci aux personnes de l’accueil.
26th Aug 2022 (3 years ago)
P Tokarek
The overal service during the rental period was great.
The support team and reception always reacted to our requests like office furniture, repairs etc.
However, I'm deeply dissapointed with how Regus hides fees in the agreements. We received the invoice with restoration fee. This fee is mentioned in the contract, however, the amount of the fee is not shown in the main terms and conditions.
I only found it in the "House Rules". In our case when we received the House Rules document it stated £20 per m2, however, the invoice had higher number - £24/m2 and also increased office surface, which is not correct.
Even though fee increased we were not informed about it. Additionally, the office surface is calculated incorrectly. These resulted in higher charges which are not expected from a good business partner like Regus.
11th Apr 2022 (3 years ago)
D FITNESS
Cool square to relax and enjoy the sunshine if it's available
2nd Mar 2022 (4 years ago)
T Cruse
Well maintained and friendly staff
23rd Sep 2021 (4 years ago)
D Constantinescu
brilliant staff, very helpful, communicative, expedient, from reception to building manager. faultless.
30th Apr 2021 (4 years ago)
F Management
Amazing office with great staff!! Highly recommend
30th Apr 2021 (4 years ago)
J Wood
Very nice office's clean and tidy front desk very helpful in assisting you by letting the company you are visiting know you are there
23rd Apr 2021 (4 years ago)
L Javie
Great team,
I went last week and the staff was very professional. They helped me to solve a promble that I had. Excellent attend for part of Maria and Poonam (receptionists) ????????
13th Apr 2021 (4 years ago)
L Wallace
The team are wonderful and very kind
13th Apr 2021 (4 years ago)
L Ciarnau
Amazing reception team (Poonam &Maria)
13th Apr 2021 (4 years ago)
Zack
Regus staff at the office are good they do the best they can but have hands tied, however their accounts and operations teams are simply unprofessional, expect sums debited without approval and fines/charges without reason, accounts department is awful, no one can resolve anything, I have a 2 month issue which is still unresolved due to their incompetence, unfortunately service is getting worse.
I have logged a case and await a response and resolution..
9th Nov 2020 (5 years ago)
M assili
Best location in London.
25th Oct 2020 (5 years ago)
A Kouzmenkov
I arrived early for an appointment with Casting Talents and introduced myself and explained I was 10minutes early for my 11:45am appointment. The receptionist hardly acknowledged me and just gestured for me to sit down. I waited and when it had been 15minutes since my appointment was supposed to have started I asked the receptionist what was happening. She then made it sound as though I had not told her my name and time of appointment upon entry and that I should just go upstairs and wait there. Nobody met me upstairs for 10minutes which was even odder. Dreadful service and very disappointing to be treated like this.
14th Aug 2020 (5 years ago)
C Milam
These are THE WORST 'serviced' offices we have EVER rented!!! DO NOT COME HERE IF YOU WANT TO RUN A PROFESSIONAL BUSINESS!!!
The place is terrible, toilets are foul, cleaning is non existent and I we simply cannot bring clients here! Internet has been a continuing challenge and affects us badly on an ongoing basis!
DO NOT USE THESE OFFICES - YOU HAVE BEEN WARNED!!!
19th Aug 2019 (6 years ago)
F Bhatti
Have always had a very good customer experience from the staff when using office space here.
4th Jun 2019 (6 years ago)
G Message
Very poor customer services,Don't care about their own rent paying tenants. Sudden price hikes in invoices
Tenant
5th Mar 2018 (8 years ago)
What’sitsoundlike
PMGC. Very good company. Great location. Advise to use London bus / tube services.
27th Jan 2018 (8 years ago)
M Blackburn
Standard serviced office
30th Oct 2017 (8 years ago)
A Kendall
depends if its sunny or not :)
16th Jun 2017 (8 years ago)
R dahandla
regus suck
27th Apr 2017 (8 years ago)
S Maher
Contacted me after close of business on the day before my meeting to tell me that there had been an error on their booking system and insisted that I pay more or they will cancel the room. Meeting rooms show online at one price but they request payment of a higher price when it is too late to rearrange.
19th Jul 2016 (9 years ago)
C Pullen
Outstanding meeting facilities with great customer service
29th Nov 2013 (12 years ago)
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