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Estate Agents in Central Inverness
Macleod & Maccallum - Inverness

Macleod & Maccallum

3.9

69 reviews

28 Queensgate Inverness, IV1 1DJ

Macleod & Maccallum Inverness are an estate agent in Central Inverness. They mainly list properties in IV2, IV3 and IV1. Over the last 6 months, they've listed 90 properties, with 41 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.

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Macleod & Maccallum - Inverness Reviews (69)

Have you used this agent?

All (69)

Seller (8)

Buyer (8)

Landlord (2)

Tenant (11)

General (40)

K A

As a tenant, I received a great service. Sarah-Anne was always very responsive and the few times we needed a repair, it was actioned very quickly.... Read more

Tenant

5th Oct 2026 (22 days ago)

L Graham

Excellent service from Gemma, our solicitor, who helped us to purchase a property in Inverness whilst living abroad (which wasn't without its challenges!) . She made it a smooth and easy process. Very many thanks.... Read more

Buyer

29th Jul 2026 (13 weeks ago)

D Anderson

Extremely poor communication.... Read more

13th Jul 2026 (15 weeks ago)

J Davidson

Dreadful - had to report then for the Scottish Legals Complaints Comission as they totally messed up a conveyancing job.... Read more

25th Jun 2026 (18 weeks ago)

F MacMillan

We have had a great experience so far renting a property through Macleod and MacCallum. Sarah-Anne (letting manager) has been extremely helpful in getting a rental that fitted what we were looking for (in a very scarce market). I have so far found the conpany good to work with, any other staff I've interacted with have been friendly, and they've been responsive to any communication or maintenance requests. Really recommend for property rental.... Read more

Tenant

6th Mar 2026 (7 mo. ago)

E Russell-Smith

We recently completed the sale of my parents’ home of almost 60 years, and I can’t speak highly enough of the service provided by Macleod & MacCallum. From start to finish, the marketing, sales and conveyancing process was handled with professionalism, clarity, and genuine care. A special mention to Emily Barclay, who truly went above and beyond. She offered expert support and thoughtful guidance through what was a significant and emotional milestone for our family. Her communication was prompt and reassuring, and she navigated a few complexities with calm efficiency. Alison Martin’s oversight was also excellent, ensuring a smooth completion and keeping us well-informed throughout. The whole experience felt very personal, and both the practical and emotional aspects of selling a much-loved family home were handled with empathy and integrity. Highly recommended.... Read more

Seller

8th Aug 2025 (1 year ago)

A Seddon

Rory Carson dealt with our purchase in Scotland as we were moving up from Cambridgeshire. I can’t praise him highly enough. He took care of everything with no stress or fuss and everything went so so smoothly. He was always so helpful and Kept us informed and was an absolute pleasure to deal with. Even to the point that he collected the keys for us so my husband travelling up with our 3 dogs didn’t even have to get out of the car as Rory brought them out to him !! Faultless and highly recommend... Read more

Buyer

4th Jul 2025 (1 year ago)

C

I thought I was doing the right thing by giving a Letting Agent a brand new flat ‘To Let’ We decided to check the flat in between clients, to find appliances beyond disgusting. I immediately contacted Macleod & MacCallum to complain and ask why it was in such a state the response I got from the Letting Manager and a Director of the company was extremely disappointing. The directors words to me - I have a property myself unfortunately that’s what your up against!! After my complaint M&M took ‘various’ companies to try and bring the appliances up to a decent standard but unfortunately an appliance has been left badly scratched which nothing can remove. They were paid them to look after this property and quite obvious they weren’t doing this, it disappointing that it took a complaint for them to act. The property was removed from them. I would NOT recommend this company!... Read more

Landlord

22nd May 2025 (1 year ago)

D Gray

Rented a property with Mac and Mac for nearly 10 years. The staff were always friendly and courteous. Every issue with the property or its contents over the years was dealt with in a timely manner. Highly recommended.... Read more

Tenant

21st May 2025 (1 year ago)

S Kumar

Excellent service that was fast and friendly. I got my first home mortgage through M&M, and the process went smoothly. Everything was handled online, and the email correspondence was efficient. The complex legal details were explained in an easy to understand way. A special shout out to Aiden for his outstanding service with my home purchase.... Read more

Buyer

15th May 2025 (1 year ago)

D Mackie

I rented a flat from macleod & maccallum for a couple of years, dealt with Karen, she was amazing, so helpful, no questions were to much hassle, would highly recommend ??????... Read more

Tenant

7th Mar 2025 (1 year ago)

A Ali

Really happy with the service. Kevin really went above and beyond. Thanks!... Read more

4th Mar 2025 (1 year ago)

I Mackenzie

I have had many property and business appointments. The whole team offer a friendly, efficient, professional service. I would recommend Macleod & MacCallum... Read more

5th Feb 2025 (1 year ago)

K Whyte

I have no hesitation in recommending Macleod & MacCallum, A very smooth process start to finish - Thank you Gemma & Emily.... Read more

20th Jan 2025 (1 year ago)

J Mimer

I highly recommend Macleod &macallum Alison Martin dealt with my house purchase efficiently my calls and emails were answered promptly and I was kept up to date with everything ,my purchase went ahead very smoothly and was completed swiftly... Read more

Buyer

4th Oct 2024 (2 years ago)

R Brian

Great help from start to finsh Great attention to detail.had pleasure off meeting whole team. All questions answered even daft ones. Great service Highly recommended. Well done karen... Read more

2nd Aug 2024 (2 years ago)

Gareth

We recently vacated a property that we were renting through Macleod & MacCallum. - In general we had minimal issues when reporting property maintenance and most work was carried out soon after being reported by a friendly local company. An ongoing issue with repeat black mould appearance was their only let down but it would have likely required major property updating due to the age of the house. We were also due to leave within a month or two of reporting the issue so we didn't feel it was worth pursuing to hard. - The medium review score comes predominantly from a data protection/GDPR stand point as we received emails meant for tennants of another property, the previous tenants of our property and the owners of our property. Each email contained personal information specific to the intended parties, with the final incident including financial information pertaining to the proposed sale of the home we were renting at the time. The above was a surprise in itself given that Macleod & MacCallum are predominantly a law firm, as well as an ongoing concern given that we'll never know if our own information has or will be shared through the same and apparent repeat error.... Read more

Tenant

28th May 2024 (2 years ago)

M Macintyre

Great, up front, friendly informed service... Read more

18th Apr 2024 (2 years ago)

M North

Quick professional services well recommend... Read more

26th Mar 2024 (2 years ago)

B Poulose

Poor Systems . They are not respecting our time they are not giving support for let seekers... Read more

Landlord

19th Mar 2024 (2 years ago)

G Stewart

Don't take on legal Aid... Read more

2nd Mar 2024 (2 years ago)

A Smith

Fantastic service, pointed me in the right direction and told me my rights.... Read more

1st Feb 2024 (2 years ago)

S Carruthers

Just rented a flat in Inverness through Mac and Mac. The attention from Karen in particular and the letting team in general, was first class. They couldn’t have been more accommodating. Wouldn’t hesitate to recommend.... Read more

Tenant

9th Dec 2023 (2 years ago)

alex1com

Slow to reply, miss things and don’t keep you informed of cost of account don’t use... Read more

10th Nov 2023 (2 years ago)

A Shore

Mac & Mac have dealt with the lease of our property for almost 20 years. I can't rate the staff in the lettings department highly enough, namely Gemma Duncanson (our first point of contact and always ready with help and advice), Sarah Anne Gow, Karen and Jane. Our thanks to all you girls. We decided this year (2023) to sell the property and were transferred to Janette Dillon, who dealt with the sale professionally and efficiently and secured the asking price for us. Many thanks Janette. Ultimately, we have to pass on our gratitude to Lindsay Bishop for handling the legal side with speed, efficiency and professionalism. Thank you also Lindsay. We definitely recommend Mac & Mac.... Read more

Seller

7th Nov 2023 (2 years ago)

K Svorad

Great agency! The lettings team is fantastic! I've just started my second tenancy with them. They tried to accommodate my needs and worked very hard to find me a new place after my landlord decided to sell my house. They're always approachable and supportive. I'm glad I could stay with them again! Highly recommended!... Read more

Tenant

9th Oct 2023 (3 years ago)

M MacKenzie

Very professional company to deal with. Used them for house sale recently. All staff very approachable and helpful. Communication was good and everything well explained. Special thanks to Lindsay Bishop and Bev for enabling a smooth and quick sale.... Read more

Seller

7th Jul 2023 (3 years ago)

V Renney

Very helpful and quick response. Using them for house conveyancing and will.... Read more

13th Jun 2023 (3 years ago)

G Taylor

I recently purchased a flat through MacLeod & MacCallum and unfortunately there have been issues ever since. The process to purchase was smooth and the estate agents were great, however it has quickly become apparent of historic leakage issues and ongoing problems throughout the property that hindered it uninhabitable and in need of costly repairs. It came to light quite quickly that the sellers were aware of the historic leaks and ongoing issues but chose not to disclose this information during the transaction. The surveyor believes these should have been disclosed in his opinion and my solicitors have informed me they believe this is a case of wilful misrepresentation on the part of the seller, which leaves a new buyer in a very difficult position. I am now faced with the burden of appointing a court solicitor to resolve the matter, as recommended by my solicitors. The entire ordeal has been very time-consuming so far, draining and financially challenging. While I cannot place the entire blame on MacLeod & MacCullum, their responses to my solicitors did not address the concerns we raised, hence now being informed they believe there was wilful misrepresentation and needing to take the matter further. I would advise not purchasing via them to avoid the same fiasco we are currently going through and avoid them at all costs.... Read more

Buyer

5th May 2023 (3 years ago)

I Skinner

Did a good job for us during our house purchase.... Read more

Buyer

2nd Mar 2023 (3 years ago)

T club

Limp employees Would not suggest this agency... Read more

8th Feb 2023 (3 years ago)

L Smith

Just finished a long let with Mac&Mac - excellent agent throughout tenancy. Our point of contact was Karen and she was so brilliant from start to finish. Highly recommend the agency.... Read more

Tenant

29th Jul 2022 (4 years ago)

C Maxwell

Without naming names, Our solicitor at Mac & Mac made the whole process of selling our property as pain free as it could be under the circumstances. I have no hesitation in recommending M&M for any conveyancing work in regard to selling a property and should the occasion arise again will certainly be using them.... Read more

Seller

25th Jul 2022 (4 years ago)

K Maxwell

Brilliant conveyancing, cannot fault our dealings with Mac and Mac. Katrina Ashbolt is fantastic. We have found her highly professional, but really approachable and an all-round good person. This is the second time Katrina has looked after a sale/purchase for us and I recommend her very very highly. It can be stressful buying and selling a property and at a time like that, it is important to have someone who is supportive and understanding. Katrina is just great, gets things done and keeps in touch and at the same time has a great sense of humour and is really likeable. Would always come to Mac and Mac and Katrina, she has been amazing. Thank you!!... Read more

Seller

5th Jul 2022 (4 years ago)

T McGuiness

Was told when I used them to buy a house,id get a free will , never happened... Read more

Buyer

28th Jun 2022 (4 years ago)

S Rasathurai

Good... Read more

17th Apr 2022 (4 years ago)

J McGowan

Needed help with an application for divorce and received straightforward advice and Gemma made a difficult situation a less stressful occasion than I had anticipated. Friendly ,courteous and professional service that could not be faulted... Read more

3rd Mar 2022 (4 years ago)

Mick

Dreadful correspondence, asked them to look over an important letter that had to be signed and sent away asap. Didn’t hear back for 2 weeks, by then, I had asked for advice elsewhere and sent the letter away. Poorly detailed prognosis, with mistakes. Ended up going with a bigger firm to represent me. Night and day. Pestered me with threatening letters demanding payment, although they were instructed to contact my solicitor regarding this issue. They were aware of my poor mental health caused by the accident, yet still threatened me with court action. Very disappointing... Read more

27th Feb 2022 (4 years ago)

D Canning

Very helpful staff.... Read more

25th Feb 2022 (4 years ago)

T Boles

Professional service providers ??????... Read more

15th Nov 2021 (4 years ago)

J Lea

it would have been good to be told that the guy I needed to talk to was on holiday for another 3 days. they lost business because my request was time limited went somewhere else.... Read more

31st Oct 2021 (4 years ago)

J harden

Tried to book viewing for a property. Explained that as I was moving into the area I could only do weekends to which I was informed by 2 members of staff that viewing of the property was Mon - Fri only. Agreed that it would be acceptable for me to view externally at the weekend. Left my contact details and told both staff that I was extremely keen on the property and subject to viewing would be likely to make an offer. Was very concerned to arrive at the property and find viewings taking place. The staff member present was very helpful and apologetic but could not allow us to view as we did not have a booking.... Read more

2nd Oct 2021 (5 years ago)

Anonymous Homeseller

All went well - no hitches and they were very helpful... Read more

Seller

1st Sep 2021 (5 years ago)

P Lauder

I’m eternally grateful to Macleod and Macallum for the fantastic service I received. I used both the family law and conveyancing services and I was overwhelmed by the great efforts all colleagues went to, in order to progress matters on my behalf. Importantly, they moved very quickly in all matters, something I’ve found not all firms do. I cannot recommend them highly enough.... Read more

15th Jul 2021 (5 years ago)

H Wade

Always helpful. Loads of properties.... Read more

13th Jun 2021 (5 years ago)

H McLeish

Sorted out my family issues quickly and without judgement. Jenna Thomson went above and beyond for me and even listened to my ramblings. Prompt and efficient replies with any queries I had and very professional. Highly recommend to anyone who requires a solicitor for family law.... Read more

20th May 2021 (5 years ago)

Lewis

I've just purchased a house with the help of Tomas Simpson at Macleod & MacCallum, and I cannot stress enough how far above and beyond Tomas went in ensuring everything went as smoothly as it possibly could. We were kept well informed at all times, everything well explained. They say buying a house is one of the most stressful times of your life, but things were made 100 times easier by Tomas. Thanks again, well appreciated! Lewis... Read more

Buyer

25th Nov 2020 (5 years ago)

J (Johnboi)

Great service from these guys! Fantastic... Read more

3rd Mar 2020 (6 years ago)

J McColl

Unhelpful, rushed.... Read more

29th Jan 2020 (6 years ago)

M gillies

Great service... Read more

22nd Dec 2019 (6 years ago)

M Baird

Details of House sales... Read more

Seller

26th Nov 2019 (6 years ago)

H Mcspadden

Excellent service, one interview, a couple of mails, no stress no waiting. No worry over bill either. Highly recommended, all staff very pleasant. A big thank you to all.... Read more

11th Nov 2019 (6 years ago)

C Kates

Good service so far...... Read more

16th Oct 2019 (7 years ago)

J Finlayson

Very considered consultations. Excellent service.... Read more

11th Oct 2019 (7 years ago)

M Gardiner

Very helpful staff in the rental department... Read more

5th Oct 2019 (7 years ago)

K Burnett

Went in and the letting agent was extremely rude to me and my girlfriend after I had cancelled a viewing that morning just to clarify it was not Pamela , (lettings)I know I’m young but I work with customers face to face every day as a sales executive and she was the worst example of how to greet people that are looking for somewhere to live,the lady said she was out of the office for an hour and explained she was the one that was meant to be doing the viewing , as soon as she started talking extremely rude to us and “telling us of” I said to my girlfriend we were leaving , absolute joke and I promise you you we won’t be going back , was greeted very well at places like rightmove and hspc , please don’t go to this place if your looking for property! Utter disappointment.... Read more

14th Aug 2019 (7 years ago)

A Stewart

Just finished a 2 year+ family case with Mac and Mac and found them to be attentive and pragmatic. All options laid out with costs so that I could make the best decision possible at the time. Like all protracted legal issues the costs ramp up but no surprises and I was given a nice discount on my final invoice which was appreciated. Meetings and phone calls accommodated quickly. I would happily, if needed (and I hope it isn't), use them again.... Read more

10th Jul 2019 (7 years ago)

G horne

Helpful service... Read more

10th Apr 2019 (7 years ago)

H Walker

Very knowledgeable firm. Would recommend.... Read more

28th Feb 2019 (7 years ago)

L Blu

Extremely upsetting experience with the staff. They use old pictures from before the tenants before us to try and con us and steal our deposit after moving out. Trying to sort out issues with staff and they keep cutting me off mid sentence and talking over me. Extremely rude, arrogant, condescending and ignorant responses to any concerns I tried to raise. Worst experience I've ever had when dealing with a letting agency. Staff seemed to have zero knowledge about the actual rental property and had the audacity to hang up on me twice because I wouldn't tolerate their disgusting attitudes towards me while trying to explain the items they were asking me to remove from the property in fact belonged to the landlord of said property. Definitely would avoid dealing with them again.... Read more

Tenant

13th Jun 2018 (8 years ago)

S milne

Staff friendly and helpful with all my legal needs... Read more

25th May 2018 (8 years ago)

J Douglas

Excellent service. Sorted my family law issues very quickly and efficiently. Highly recommended... Read more

6th May 2018 (8 years ago)

George

A very expert, helpful and pleasant team.... Read more

17th Feb 2018 (8 years ago)

H malt

Having used many solicitors over the years, the experience with this firm was one of the best I have had. The solicitor we dealt with, was extremely knowledgeable, very thorough in his approach and reliable, always returning calls and emails promptly and very attentive to the client. Our property transaction had many potential complications lurking, but it all went through smoothly. It was handled with ease and the fees were reasonable too, I felt.... Read more

17th Oct 2017 (9 years ago)

K King

Sorted out my legal issue quickly... Read more

6th May 2017 (9 years ago)

C Welch

Excellent service from the first viewing to getting handed over the keys to our rented property. Well recommended. Agents were very helpful and were just a phone call away when we needed them.... Read more

Tenant

30th Apr 2017 (9 years ago)

K Johnston

Poor correspondence from rental agents. No following up on references or notifying you on your references not coming through so that you can chase people. No updates on the fact that the place you have applied for has now been let out to someone else. I have heard this as well from two different individuals also who have had the 'pleasure' of dealing with this company.... Read more

Tenant

7th Apr 2017 (9 years ago)

Sam

Slow service, waiting weeks at a time for anyone to call you back... Read more

20th Feb 2017 (9 years ago)

K Shanks

Disappointed in the estate agents, your sales skills are very poor! Its a shame you let the rest of the company down. That's twice I have used them to sell a home, both times have been horrendous and will never use again!... Read more

Seller

20th Aug 2014 (12 years ago)

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