D Atkinson

What a fantastic company!!! Property management that really cares about the landlord and tenant experience. Any issues are dealt with immediately and communicated straight away which is really important to me as a landlord. So happy to have found a manager that shares my principles and cares about the tenant experience. I had put off writing this review due to a terrible experience with previous property manager (Haart) who did not care at all for the tenant or landlord ignoring maintenance issues and failing to communicate or respond to either tenants or landlord communication efforts. For this reason I wanted a good amount of time to pass whilst working with One Sales and Lettings to ensure my review of their services was accurate. I have been working with One sales and Lettings now for 15 months but had been in communication for around two years and am very happy to give a 5 start review. Excellent company and service that take great pride in what they do, something missing from many companies these days. Thank you to Amy and your team, I look forward to many years working together. Highly recommend to tenants and landlords alike.... Read more
Landlord
12th Jan 2026 (9 weeks ago)
H Kenyon
Amazing experience with one sales and lettings. The letting agent Amy was absolutely brilliant and helped so much, and still continues to be brilliant throughout my tenancy!????... Read more
Tenant
18th Jul 2025 (8 mo. ago)
H S
We’ve just completed on a house listed by One leggings & Sales and all I can say is I wish I’d used them for the sale of my house! Amy is nothing short of outstanding, she truly cares, is super on the ball and nothing is too much of an ask. I would recommend her to friends & family looking to rent/sell their properties and we wouldn’t think twice of using if we ever sell.... Read more
Buyer
18th Jul 2025 (8 mo. ago)
L Jones
Amy at One Lettings was really helpful and explained everything, making the whole process easy having not gone through the renting process before. Communication was great. Would highly recommend.... Read more
Tenant
28th Mar 2025 (11 mo. ago)
K Lily
Enquired about a letting for my property, Amy was a great help and I shall definitely be using her services again in the future.... Read more
Landlord
14th Mar 2025 (1 year ago)
W Jones
Very good survice was really helpful with it been my first property and didn’t have any knowledge what to do so kind throw out... Read more
Buyer
4th Mar 2025 (1 year ago)
Tom
Enquired regarding a property and spoke to Amy who was very helpful and knowledgeable in helping me.... Read more
9th Feb 2025 (1 year ago)
F Owen
Amy provided an excellent service and I would highly recommend her. She is extremely knowledgeable and really helped me. She is very professional and a pleasure to work with.... Read more
7th Feb 2025 (1 year ago)
C Pardoe
Quick reply very happy... Read more
9th Jan 2025 (1 year ago)
B osborn
Quick reply and helped me find my former property to live in... Read more
Tenant
2nd Jan 2025 (1 year ago)
R S
Amy at One Sales and Lettings is excellent to work with. Great communication and efficient, friendly service. I can’t recommend them enough!... Read more
23rd Sep 2024 (1 year ago)
A Maj
I cannot praise Amy at One Lettings enough for their outstanding support during a challenging period for me. When I was facing an urgent need for a new home, Amy went above and beyond to help me. Her empathy, dedication, and swift action were truly remarkable. They took the time to understand my needs, offering valuable advice and putting me first. Communication was clear and timely, and they guided me seamlessly through the entire process, making what could have been a stressful experience smooth and manageable. Their professionalism and genuine care made a significant difference during this time. I wholeheartedly recommend One Lettings to anyone in need of a responsive and compassionate lettings agent. Five stars without a doubt!... Read more
Tenant
16th Sep 2024 (1 year ago)
K O'Donnell
Amy was always quick to respond & very helpful... Read more
14th Aug 2024 (1 year ago)
W Lee
Excellent communication very grateful for Amy’s help.Shame not all letting agents are as professional and friendly. Top marks
THANKS SO MUCH AMY... Read more
Landlord
12th Aug 2024 (1 year ago)
O Abolarinwa
I recommend One Lettings to anyone looking for a reliable and communicative letting agency. Their team, especially Amy, was absolutely wonderful. From the very beginning, their communication was exceptional. Thank you once again for your service!... Read more
Landlord
10th Jul 2024 (1 year ago)
A Adebonojo
Prompt and effective staffs... Read more
4th Jul 2024 (1 year ago)
D Wetten
Professional service and quick responses, everything you need when you are looking for a property. A stress free experience.... Read more
18th Apr 2024 (1 year ago)
T Trigg
One Sales and Lettings have been brilliant! Helpful and understanding which made me feel at ease, would definitely recommend them to anyone... Read more
14th Mar 2024 (2 years ago)
N Akhtar
Amy and the whole team are amazingly friendly who have been so helpful throughout the whole process of my lettings journey
Very responsive, with accurate and honest feedback, will definitely recommend to friends and family... Read more
Landlord
1st Mar 2024 (2 years ago)
S pubuduni
Best letting agent ever??... Read more
Landlord
26th Feb 2024 (2 years ago)
Annie
I thank you guys so much for your help, it has been a wonderful experience letting you guys do the job, and to find the right home for me and my family., tha.k you very much @onesalesandlettings.... Read more
6th Feb 2024 (2 years ago)
A Kelly
Helpful and friendly staff, prompt with replies and great customer service.... Read more
31st Jan 2024 (2 years ago)
M M
We were tenants with Amy and One sales and letting for around 5 years and had a great experience from start to finish. Everything required was done smoothly and if we ever had any issues they were dealt with promptly. Many thanks to Amy and the team!... Read more
Tenant
19th Dec 2023 (2 years ago)
C Dube
Amazing team and guide me through entire process, 100 % recommended one.... Read more
12th Dec 2023 (2 years ago)
Tray
A very pleasant experience dealing with this company, the staff were friendly, professional and kept me updated... Read more
8th Dec 2023 (2 years ago)
P Staff
very well done Thanks... Read more
7th Nov 2023 (2 years ago)
L Ella
Couldn't be happier with the service. Friendly, very quick, efficient and really helped me in my difficult situation!... Read more
12th Oct 2023 (2 years ago)
A Lumb
We have been working together for a few years now as their contractor. Amy is easy to reach, very helpful and always goes out of her way to help us in any situation. It is a pleasure to work with One Sales and Lettings... Read more
23rd Jun 2023 (2 years ago)
Y Hill
I am really happy to be moving into my new home, Stonewater housing have been amazing, professional and made everything easier whilst moving into my new property, they go above and beyond with excellent staff and customer service.
I would recommend them highly.... Read more
Tenant
19th May 2023 (2 years ago)
C Hamilton
Efficient and friendly. Offering an
excellent service.
I would highly recommend.... Read more
31st Mar 2023 (2 years ago)
M moogoo
amy is extremely helpful, delightful and passionate about helping you in finding properties, her communication skills and promptness are second to none. she always communicates well and calls on time when she says she will. fantastic woman and a fantastic business. thankyou so very much. emma cordwell... Read more
13th Mar 2023 (3 years ago)
A Price
Had been struggling to find somewhere nice before I came across One lettings, couldn't recommend enough!!... Read more
Tenant
10th Feb 2023 (3 years ago)
S Goud
It was really great move in and I appreciate one sales and lettings, they are nice and helpful.... Read more
10th Feb 2023 (3 years ago)
M chitla
I have used two other agents in derby getting the rent into my account as a landlord has often being delayed very happy with amy’s proficient sending off the rent. Really helps and thank you.... Read more
Landlord
10th Feb 2023 (3 years ago)
B Munteanu
It was a great experience and a very easy moving. Thanks a lot for the team!... Read more
10th Feb 2023 (3 years ago)
L Savings
Amy is great! Fantastic customer service and communication is great... Read more
8th Feb 2023 (3 years ago)
F Shafigh
Fantastic got my flat to rent sorted with in a few days. Very friendly clear communication, was so easy to deal with and they manage to solve any issue quickly and efficiently. Thanks Amy... Read more
Tenant
8th Feb 2023 (3 years ago)
A Sahu
For others she might be the best letting agent but for me she was very rude.... Read more
Landlord
7th Feb 2023 (3 years ago)
L Forbes
I found the service given by One Sales and Lettings to have been exceptional. Always quick to respond to tenant's and landlord issues .Any request for further information would always be delivered in a timely manner.... Read more
5th Feb 2023 (3 years ago)
S Bannister
Amy was brilliant, from booking me in for the show round, answering all the questions I had,
To the actual process of getting the property I wanted, everything went so smoothly and loved my welcome pack at the end
Would highly recommend this company... Read more
Tenant
28th Jan 2023 (3 years ago)
U Okereke
3 Bailey street Nottingham.
I am really happy to have been one of the lucky one who was given opportunity to rent from housing associate. Heather has been a professional and has done so well that I have no option than to put up this review.I must be sincere with you, the process was transparent, The staff who attended to me (Heather) was very kind and patience and polite. She has a golden heart and can go extra mile to help. She facilitated the whole process very fast and rendered help where necessary. I will say that housing associate has done well though am still new to the property, I hope to still see them doing well in the future. Am also waiting for the maintenance team to get my heaters working as it's freezing this period. Am looking forward to seeing them come to repair the heaters.
To "Heather" (staff who attended to me) you are amazing, I am indebted to you for your kind gesture. Thank you so much.... Read more
Tenant
20th Jan 2023 (3 years ago)
E Barro
Prompt, professionals and very helpful... Read more
19th Jan 2023 (3 years ago)
J Collins
Amy was extremely helpful and the process was very quick and easy.... Read more
18th Jan 2023 (3 years ago)
P t
Amy is amazing and takes the stress away with creative solutions.... Read more
17th Jan 2023 (3 years ago)
S scarah
Amy has been fantastic for the last 4 years i have rented through her, always picks the phone up when i call and gets any issues resolved quickly for me, would recommend using this company to rent a home!!!!!!... Read more
Tenant
13th Jan 2023 (3 years ago)
B Lomax
Amy and the team at One Sales and Lettings are brilliant, kind and very helpful ???? I highly recommend this letting agency as they helped me and my husband find a lovely home!... Read more
Tenant
9th Jan 2023 (3 years ago)
L Jones
I have 2 properties that One Lettings manage and the service has been great. I would highly recommend them.... Read more
Landlord
7th Jan 2023 (3 years ago)
A A
Dont know how you hacked my email address but here's your review as requested considering ive never contacted yourselves !!!
I wouldn't recommend moving to derby the most rundown town ive ever visited, arrogant people, virtually nothing to do nightlife is dead just like the condition of the houses and streets if you're not wanting to achieve anything in life then its the place for you !!... Read more
7th Jan 2023 (3 years ago)
M Kumar
The service rendered by One Sales and Lettings is amazing. Amy has been a thorough professional. Very quick to respond and resolve any issues reported. As a tenant in the property, Iam delighted with the customer service. Keep doing good work !... Read more
Tenant
5th Jan 2023 (3 years ago)
P Rose
The whole experience with One Sales and Lettings is fantastic! Property condition reports are clear and concise, invoices/receipts are prompt and annual certificates are addressed in good time to ensure that everything goes smoothly. If you have any questions, Amy responds quickly and is always happy to help. If you're looking for a stress free landlord experience, look no further.... Read more
Landlord
4th Jan 2023 (3 years ago)
M Spooner
Excellent service and communication with one sales and lettings, I would highly recommend!... Read more
4th Jan 2023 (3 years ago)
S Wong
Thank you so much Martin for your fast response and friendly communication.... Read more
4th Jan 2023 (3 years ago)
C Shah
Amy is a professional, fair & friendly estate agent. She is a throwback to a person who puts principles first. It’s refreshing to experience an agent that treats tenants and landlords equally & fairly. There were some issues in the property I was renting where the landlord had been dishonest from the start about an issue in the property which impacted my health negatively. Amy worked hard to resolve the issue(s) in question. She made a concerted effort to liaise between myself & the landlord to create a positive outcome. She didn’t side with the landlord as most estate agents probably would have done in this instance. In a capitalist world where money is more often than not put ahead over values & principles I was impressed to experience liaising with a lady who displayed integrity in her words & actions. I am grateful for the short interaction with Amy & wish her every success for the future.... Read more
Tenant
27th Oct 2022 (3 years ago)
B Rira
Communication with her is amazing, she always ensures that everything is done and she takes pride in what she does. Very happy with the this agency thank you Amy... Read more
21st Oct 2022 (3 years ago)
A Flynn
Dealt with a lady called Amy, excellent customer service along with fantastic communication. Will be a pleasure to deal with this lady/company in the future.... Read more
4th Aug 2022 (3 years ago)
C 4learners
Super place to take care of my portfolio. Nothings too much and I have found Amy and the team very quick to call me back with solutions and updates. Can not thank you enough and my business is doing great. As always appreciated.... Read more
20th Jul 2022 (3 years ago)
J Dean
One Sales and Lettings is a professional business that delivers. The staff are professional, helpful and approachable. I have known Amy for a number of years and I have been impressed by the excellent standards, knowledge, skill and approach to finding people their new homes albeit to buy or rent. I would strongly recommend One Lettings to anyone.... Read more
20th Jul 2022 (3 years ago)
E Hobbs
Great estate agents! Would highly recommend Would like to say a special thank you to Amy for all her hard work she put in to get us our property, amazing lady!! Great Communication and got things moving very quickly when needed. Much appreciated thank you guys!... Read more
15th Jul 2022 (3 years ago)
M Sander
OneLettings has helped me find a home to rent in the build up to Christmas for an affordable price. Amy is an excellent estate agent, and she made the whole process easy and simple. I would definitely recommend her services.... Read more
Tenant
29th Dec 2021 (4 years ago)
D Bladon
Couldn’t have asked for a better service by Amy! From the viewings through to completion Amy really made the whole process as seamless and as straight forward as selling a house can be - highly recommend!... Read more
Seller
8th Dec 2021 (4 years ago)
J Caunt
Very professional service. Helpful and responsive and very knowledgeable - thank you.... Read more
30th Dec 2020 (5 years ago)
R Sturmey
Never called me back.... Read more
6th Oct 2020 (5 years ago)
R Winter
Great customer service!... Read more
23rd Jul 2020 (5 years ago)
Sally
A big thank you for selling our house on Birches Lane South Wingfield . A professional service from start to finish .One Sales and Lettings made what could have been a stressful time particularly during lockdown stress free resulting in a smooth sale . I cannot praise Amy and her team enough for this .... Read more
Seller
3rd Jun 2020 (5 years ago)
Amy
Great customer service as always.... Read more
3rd Jun 2020 (5 years ago)
A Ali
What I noticed is the good quality and professional handling , dealing and solving cases of your customers , especially by Miss Amy. You therefore merit very exceptional ratings . Wish you the best luck and success and
God bless you
Abbas... Read more
29th May 2020 (5 years ago)
J wathen
One Lettings are a fantastic lettings and management agency. We trust them time and time again with letting and managing our properties across the Midlands. The team manage to provide a professional yet personal service every time.... Read more
Landlord
6th Dec 2019 (6 years ago)
P Hall
I would highly recommend Amy at One Lettings. Very professional service, best lettings company in Derby.... Read more
Landlord
1st Dec 2019 (6 years ago)
J Briscomb
Always found Amy knowledgeable and professional in all dealings.... Read more
22nd Nov 2019 (6 years ago)
M bates
Very professional and hepful... Read more
25th Oct 2019 (6 years ago)
T Payne
Brilliant customer service. The communication was first class. The appointment to view the property was so quick & I am so pleased that I found this company. Definitely recommend them.... Read more
22nd Feb 2019 (7 years ago)
R Bilan
One letting is the one place that I highly recommend. Offers Great customer service and great staff who will help you with all you letting enquires.... Read more
15th Nov 2018 (7 years ago)
F gigliorosa
Since four months I was looking for a property suitable for me, my sister and our pets and I won't be grateful enough to Amy who helped me to find my current house! She is very friendly, professional and always available to give me an answer when I've got some doubt.
Thank you, One Lettings!... Read more
Tenant
26th Aug 2018 (7 years ago)
J sand
Having used many managing agents for my properties as a property investor and developer nationwide, I decided for using a relatively newly formed company with a team of experienced vetted individuals within the property sector.
After providing the initial one and two properties, One Lettings now manage block apartments and streets with consecutive properties for me.
I no longer ask "advise" or "thoughta" and just let One Lettings "get on with it," which from an individual whose property is not a sideline but a livelihood takes a lot!
To give this company true justification, don't take this review for it, however ring them up and ask for Jay and direct any queries to me!... Read more
Landlord
11th Feb 2018 (8 years ago)
S Bennett
As someone who is extremely time poor, Amy and her team were more than happy to be prompt with my application and seal the deal with a property I had my heart set on. With an extremely competitive market here in the Derby/Nottingham area I can safely say that 1 Lettings were a pleasure to do business with.... Read more
Tenant
4th Jan 2018 (8 years ago)
J Wathen
Following her speedy and successful letting of one of our local properties at a surprisingly good rent we asked Amy at One Lettings to seek new tenants for four flats we recently acquired. Once again she found excellent tenants without delay two of whom have paid the first six months rent in advance, completing all the paperwork etc with the utmost professionalism. As a result we have appointed One Lettings to manage our entire portfolio and are once again delighted with the professionalism, efficiency and competence Amy has shown at all times.
We wouldn't hesitate to recommend her services to any potential landlords or tenants seeking a truly personal service so lacking with the majority of today's agents.
J Wathen, Director, Kingcroft Homes Ltd. Derby... Read more
Landlord
12th Sep 2017 (8 years ago)
B Patel
My wife and I are so impressed with Amy. She is very professional yet personal and friendly which is a great balance of qualities. Over the years we have dealt with many agents; good and bad. We don't say this lightly but Amy has to be one of the best. Cannot fault her in any way -she keeps her word and is reliable. If I were one of her competitors I would be quietly worried as they do not come close in what they offer. Keep up the excellent work Amy!... Read more
29th Aug 2017 (8 years ago)
R Bell
I used One Lettings for my most recent buy to let property. This agency stands out from all others I have used, with a very hands on attitude, letting the property within 24 hours and a very personal touch. I will certainly be using One Lettings going forward and would recommend to others.... Read more
Landlord
17th Mar 2017 (9 years ago)
R Jowett
Rented a house through Amy at One lettings and she made it hassle and stress free! She's very efficient and keeps you up to date during the process! Would definitely recommend! Even now we're settled and she still checks in with us! So lovely :) thank you One Lettings!... Read more
Tenant
17th Mar 2017 (9 years ago)