
I've rated this for the £500 estate agent fee, not the £2000 listing fee. The first Purple Bricks estate agent that visited to value the property and explain the service was Dean and he was excellent. Of the local estate agents I spoke to, his valuation was the best researched and his advice to list the property as "offers over", the most appropriate. The other estate agents all made unrealistic valuations much higher than the final sale price. The property was listed within days and Dean was very helpful during this process. We then paid a further £500 to have an estate agent show potential buyers around the property. Unfortunately, this was not Dean but one of his colleagues, Caroline. She insisted on open house viewings on a Saturday. This meant that some potential buyers weren't able to attend and those that did had limited time to view. We vacated the property during viewings, leaving Caroline with a set of keys. On two occasions we returned home to find the back door wide open. Having subsequently spoken to those buyers that were interested, she often gave them the wrong information on the property. Once we found a buyer Caroline's attention quickly drifted away and attempts to get her to liaise with the buyer proofed fruitless in the vast majority of cases, with her often ignoring any requests for her to call us. This led to the sale taking two months longer than necessary, with our seller's estate agent often having to provide advice and support to move the sale along. I would recommend Purple Bricks if you are not in a chain and have a relatively straightforward property sale. The advice on valuation and listing was excellent and the quality of the photographs and listing text was good.... Read more
Seller
13th Jan 2022 (4 years ago)