A Saunders
Very happy with nettie she was really lovely... Read more
26th Feb 2026 (20 days ago)
S Goodwill
Poppy & Kay are extremely professional. They take wonderful care of my property management and respond quickly to emails. All problems are handled without stress. Always at the end of the phone and they keep me informed at all times. I couldn’t be happier with the service they provide... Read more
Landlord
22nd Feb 2026 (24 days ago)
J Davis-Nunes
Katy Patmore is so helpful and knowledgeable.... Read more
13th Feb 2026 (5 weeks ago)
S hunter
Excellent team in Adam , Sammy and Jenni. Queries always answered quickly and efficiently.... Read more
5th Feb 2026 (6 weeks ago)
L Coulson
Smart have completely changed my opinion on renting agencies. Personable, quick to action and just great staff all round. I highly recommend them.... Read more
5th Feb 2026 (6 weeks ago)
A Barry
They are brilliant, the whole process of renting with them was straightforward.
If i have any issues with the property i only have to phone or email and they reply promptly and it is dealt with.
Very happy with all aspects of their service... Read more
Tenant
5th Feb 2026 (6 weeks ago)
M Nicholls
Poppy continues to go above and beyond for us. She originally showed us around our rented property and has been incredibly helpful and supportive ever since.
She is never too busy, never too stressed, and is always happy to help. When we had a leak in the property that caused some damage, the situation was handled so professionally and efficiently that it gave us complete confidence we would be fully supported if any further issues arose.
We absolutely adore Poppy and think she’s brilliant at her job.
Thanks, Poppy!... Read more
Tenant
5th Feb 2026 (6 weeks ago)
A allder
Nettie Reid was both calm and incredibly kind throughout our meeting. She took the time to explain every detail about the property, ensuring I felt fully informed. I can honestly say I’ve never met a more friendly estate agent. I want to highly commend Nettie for her exceptional work and dedication... Read more
4th Feb 2026 (6 weeks ago)
S Woods
First class agency to work with as a tenant, no fuss and easy to use digital services supplemented with a friendly and professional team who are willing to go above and beyond to help when needed.... Read more
Tenant
27th Jan 2026 (7 weeks ago)
D Whelan
Smart Estate Agents are incredibly efficient and easy to communicate with. Whenever an issue appeared with the flat they dealt with it quickly and professionally, always being very clear in their communications and brilliant at following up with contractors to make sure they got the job done.... Read more
Tenant
14th Jan 2026 (9 weeks ago)
C Jones
Bad experience for me . Very stressful and frustrating trying to get agreed my deposit returned.... Read more
Tenant
20th Nov 2025 (17 weeks ago)
C Fernandez
Jenni was excellent to work with. She communicated clearly and responded quickly, making the entire move smooth and stress-free. I highly recommend Jenni for anyone planning a move.
I would also like to thank Smart Property Group for their support and professionalism throughout the process.... Read more
28th Oct 2025 (20 weeks ago)
T Freeman
Great communication and fast to help solve any maintenance issues or other problems you run into as a tenant.... Read more
Tenant
28th Oct 2025 (20 weeks ago)
T Pavey
Despite a decent level of communication throughout a 2 year tenancy with SMART, I was very unimpressed by how they dealt with the moving-out process. Communication regarding inventory and deposit deductions was very poor, and we ended up waiting almost 2 months for them to confirm deposit deductions with us. Our deposits were only returned to us when we enquired (after a further 2 weeks of zero contact) about them, and I then received an email which essentially stated that they had forgotten to action our deposit return.... Read more
Tenant
23rd Sep 2025 (25 weeks ago)
M Rafiq
I was searching property from last few months, I contacted with your office. Office staff gave me a prompt reply. Here I’m not going to forget to mention the name of JENNI WELLS, she helped me a lot. On time of viewing she explained everything, and the main thing she helped me from start to end. She attended my calls all time and gave good response with all information which I needed. I gave 5 star to your management and
JENNI WELLS. Company name Smart Estate Agent... Read more
A Boyes
Overall, I'm really pleased with the service that Smart have offered and feel confident going forwards with letting through them.... Read more
Landlord
30th May 2025 (9 mo. ago)
A Basu
This was my first time renting and the team at Smart were very helpful, always responsive and a pleasure to engage with. Sorting problems fast and letting you know when things are good Adam, Kate, Jenni and Poppy provide an excellent service and a friendly atmosphere.... Read more
Tenant
28th Sep 2024 (1 year ago)
B Lucas-Chave
Very quick and convenient... Read more
17th Sep 2024 (1 year ago)
M Andrew
Of all my years renting, smart has been the best letting and property management I have come by. They are friendly, caring, efficient and very responsive. They tended to any of our needs swiftly and professionally and were very considerate of our time and circumstances. The process of renting can be very stressful and wearing but with Smart it was a breeze, we felt taken care of and confident. I would 100% recommend to anyone and wish they could be everywhere so that I can be certain I will have another great experience where I move to next.... Read more
Tenant
10th Sep 2024 (1 year ago)
L Truscott
We have found the moving experience with Smart to be a good one. We like that all our forms etc are in an online portal and found staff to be personable and approachable.... Read more
Tenant
7th Sep 2024 (1 year ago)
Noon
Adam has been very lovely all throughout the sign up process for our property, acting swiftly when things one of us dropped out and had a replacement, reached out for any and all needs and discussed it with us promptly. No messing about, no fuss. Just a lovely straight forward service from both Adam and SMART.... Read more
Tenant
4th Sep 2024 (1 year ago)
T Ryono
Kate Ellery, Adam Cowey and Jenni Wells have all been very helpful to get us on our feet and understand how renting and billing works and what is and isn’t included. They are very quick at responding when or if we have enquiries and have been a massive help overall!... Read more
Tenant
4th Sep 2024 (1 year ago)
E El-Mousa
I had a great experience with Adam Cowey, Kate Ellery and Jenni Wells. They have great attention to detail and were super helpful with any hitches or problems during the process. Communication was stellar and I never had trouble reaching anyone.
The system set up for house maintenance and receipts is also really helpful and makes like much easier.... Read more
Tenant
4th Sep 2024 (1 year ago)
M Oliver
Everyone has been spot on from the start. Brilliant communication, always pleasant and the odd questions I have had have been answered quickly.... Read more
13th Aug 2024 (1 year ago)
M mehrabani
Jenni was perfect. She listened to my circumstances patiently and promised me to pass it over to the landlord to help me.
thanks to Jenni... Read more
Landlord
17th May 2024 (1 year ago)
A G
I had a viewing today with Jenni who was incredibly helpful, professional, and welcoming! I am very hopeful that Smart will be able to assist me with my property search and would definitely recommend them to friends.... Read more
17th May 2024 (1 year ago)
K Robinson
Very pleased with all of the staff at Smart Penryn. We had quite a ‘journey’ trying to sell but Smart were very proactive and helpful with their marketing advice. Basically they didn’t give up on us and went above and beyond when necessary, as a result we have finally completed on our sale. Special thanks to Lucy who was always friendly and professional. Would 100% recommend Smart .... Read more
Seller
11th May 2024 (1 year ago)
B Lowe
Excellent service... Read more
5th Apr 2024 (1 year ago)
M Alvey
Since taking over from Heather & Lay the service has improved from an already excellent agent. I have recommended them to others looking to let. For me as a landlord who wants minimal ‘hassle’ it’s great that you provide such a comprehensive service.... Read more
Landlord
3rd Mar 2024 (2 years ago)
V Byard
It is no exaggeration to say that Kate, Poppy and Adam, and the staff at Smart Estate Agent (Penryn) have restored my faith in letting agents. From the first day with Smart, the level of care and responsiveness I have received has been incredible. Kate, Poppy and Adam have been remarkable and should be lauded for the consistently fantastic service they offer to their clients. They have managed my lease from negotiation and agreement to the present day, and at every point they have been flawlessly and immediately communicative, transparent, and helpful. Any concerns or issues I have identified have had a response in incredibly quick time, whether online or in person, and I have never had to chase an answer or worry that the Smart Estate Agent staff wouldn't respond. They are consummately professional and friendly, thoughtful, and empathetic, and have always made me feel valued and validated as a tenant.... Read more
Tenant
28th Feb 2024 (2 years ago)
S sunshine
Always friendly and supportive when on the rare occasions that I may need a professional to fix a problem Kate Ellery has always stood out but I would like to also mention Adam and Poppy.... Read more
28th Feb 2024 (2 years ago)
N Dey
Great management , very efficient and gets the work done... Read more
28th Feb 2024 (2 years ago)
B Mask
Had an arranged appointment with Kate Ellery who was highly professional and helpful in any concerns. Highly recommended estate agents... Read more
27th Feb 2024 (2 years ago)
IanW
Efficient, pro-active and positive... Read more
27th Feb 2024 (2 years ago)
R A
Quick to respond to emails and enquiries with a friendly disposition and care to resolve any issues promptly.
Well presented, professional and pleasant interactions.... Read more
27th Feb 2024 (2 years ago)
R Layton
I honestly can't say enough about this company. I have been with a few different estate agents and never felt comfortable with issues or queries but since moving into my home over a year ago with smart estate agents, I have never felt more at ease. Everyone is easy to contact and easy to talk too and I am always reassured with kindness with any of my issues... Read more
Tenant
27th Feb 2024 (2 years ago)
S Foll
Both Kate and Adam have been friendly and helpful since we began letting our property over a year ok. All faults have been dealt with professionally and quickly. I would highly recommend Smart Estate agents based on our experience.... Read more
Landlord
27th Feb 2024 (2 years ago)
A Dixit
I had a very positive and comforting viewing experience with this agent! The whole process was smooth and timely. The agent was knowledgeable and welcoming! I'm keen to connect with Smart Estate for more property searches!... Read more
8th Feb 2024 (2 years ago)
F Anderson
Couldn't recommend more! A great agency with professional, friendly and caring staff who go out of their way to help.... Read more
6th Feb 2024 (2 years ago)
L 1
The agent that showed me around the property was friendly and very informative.... Read more
5th Feb 2024 (2 years ago)
N Edney
Great service from all the staff at Smart. Very professional and respond quickly and efficiently.... Read more
5th Feb 2024 (2 years ago)
D Lower
Easy to get in contact with them either through email or phone and they're usually quick to sort out any problems or at least point us in the right direction to get stuff sorted... Read more
5th Feb 2024 (2 years ago)
M Panrucker
They were very friendly and gave quick responses. Gave us all the information and documentations needed.... Read more
2nd Feb 2024 (2 years ago)
S Black
They were extremely helpful and reassuring for the entire process, especially for new students. They were perfectly quick to assist and communicate any payments or changes in the process.... Read more
25th Jan 2024 (2 years ago)
I Goldie
Applying for the house was a difficult process due to external factors, such as guarantors insurance and tenancy changes. However, our agents, Poppy, Adam and Kate were always extremely helpful and polite. The house tour was done very well and a good experience, they answered all questions we had. They always responded to emails extremely quickly and helped us understand the process and were very helpful.... Read more
25th Jan 2024 (2 years ago)
L Kelly
I have recently started renting a flat through SMART estate agents and the team are really pleasant and helpful. The process was smooth and informative throughout and the online processes for signing documents and checking inventory were exemplary. Very pleased all round.... Read more
Tenant
12th Jan 2024 (2 years ago)
A Vaughan
We had a great experience - the team were really friendly and answered all our questions. Poppy who showed us around was very friendly and helpful!... Read more
11th Jan 2024 (2 years ago)
C Jibueze
Being my first renting in the UK in the winter I had a lot of doubts but Kate was very helpful even came to assist me with the heating and gas cooker set up. We were up till evening reading the manual and trying to get it to work. I would have frozen if not for their assistance. Thank you... Read more
Tenant
11th Jan 2024 (2 years ago)
tomtomthebear
Been a tenant for 7 years and never an issue... Read more
Tenant
11th Jan 2024 (2 years ago)
P Nunes
A very professional and reliable company... Read more
10th Jan 2024 (2 years ago)
R Cridland
Kay, Natasha and Lucy are always very responsive and have found us high quality tenants for our buy to let property. Highly recommended... Read more
Landlord
9th Jan 2024 (2 years ago)
River
Very nice and professional services... Read more
8th Jan 2024 (2 years ago)
L Trist
Kay Patmore, Natasha Mcloughlin & Lucy Hattam have all been really helpful whenever we have needed them.... Read more
8th Jan 2024 (2 years ago)
D Cruse
Very friendly and professional staff... Read more
8th Jan 2024 (2 years ago)
R Brown
Excellent service all round on all of our tenanted properties, we are very happy to recommend this company!... Read more
Landlord
8th Jan 2024 (2 years ago)
T Abraham
A very efficient and friendly service offered by the team... Read more
5th Jan 2024 (2 years ago)
J Norris
The service provided by Smart Estate Agent is second to none. I had the pleasure of dealing with them in relation to a rental property. From start to finish the process was absolutely effortless. I have dealt with lots of Estate Agents over the years and I can honestly say that Smart Estate Agent has excellent customer service and it is clear that they pride themselves on their professional but friendly communication. Every time I called the phone was answered promptly and professionally and any queries were dealt with there and then. I would not hesitate to recommend them to anyone looking to rent a property. I would particularly like to thank Kate Ellery, Poppy-Mae and Adam Cowey who made the who process so smooth. Thank you.... Read more
Tenant
8th Dec 2023 (2 years ago)
P pope
From the start I have received a very professional service from Smart Estate Agents. Poppy managed my viewing process and has been outstanding providing all the information I asked for and constantly keeping me informed with any updates and helping me if I needed any. Smart Estate Agents certainly deserve all the praise they have been getting in their reviews as they provide a very responsive and friendly service.... Read more
7th Dec 2023 (2 years ago)
R Soellner
As a tenent for a rental property we have had a great experience with Smart! Sammy managed the process from viewing the house all the way to key collection and was very organised and helpful at all stages. We had a difficult situation with a garantor and she remained professional, calm and kind throughout. Thank you Sammy for your help!... Read more
Tenant
30th Nov 2023 (2 years ago)
L Willis
The team are always really helpful and keep me updated with anything I need to know. They are always quick to find new tenants as and when a tenancy ends.... Read more
Landlord
27th Nov 2023 (2 years ago)
M Chelsea
Kay Patmore was absolutely brilliant. I haven’t met an agent that has come close to her in regards of knowledge, friendliness and experience in regards to lettings. She made myself and my partner comfortable about wanting to move into a property that we will know that we will be looked after and any questions that were needed can be answered.... Read more
Tenant
27th Oct 2023 (2 years ago)
V Controlled
Smart estate agents have been fab from start to finish. They were kind enough to provide me with virtual viewings, a video tour of the property, and an extra viewing which made my move from up country so much easier... Read more
Tenant
16th Oct 2023 (2 years ago)
T Ross
I cannot speak more highly of the professional service I received.
It felt like the staff truly cared about my wellbeing and experience. All interactions were warm and friendly, every query was swiftly dealt with and on moving in the agents made contact to enquire after my wellbeing and ask if I needed help with anything. This meant a lot, especially having moved to a new area.
Thank you again and I would highly recommend to family and friends.... Read more
Tenant
15th Oct 2023 (2 years ago)
J Clarkson
We had an amazing experience with Smart Estate Agents, they made every aspect of our renting very simple and understandable, and were available whenever needed for questions.
All maintenance issues we notified them of were responded to incredibly quickly and fixed within a few days of reporting every time.
We found Adam and Kate to be super helpful throughout the whole process.... Read more
Tenant
10th Oct 2023 (2 years ago)
S world
Very good experience with Lucy she is very nice and supportive... Read more
5th Oct 2023 (2 years ago)
R Gilchrist
Highly recommended. As a prospective tenant who had not rented for a number of years, Kate Ellery and her team (Poppy-Mae Wright and Adam Cowey) were super helpful throughout the entire process, responding straight away to any questions we had.... Read more
Tenant
3rd Oct 2023 (2 years ago)
B Salmon
Kate and her team have been really helpful and its all been a really pleasant and easy experience... Read more
26th Sep 2023 (2 years ago)
J Acres
Overall, our tenancy was hosted very well by Adam and Kate and they made the whole process very manageable for a group of students moving in to a rental property for the first time. Will definitely be recommending them!... Read more
Tenant
18th Sep 2023 (2 years ago)
H Elliott
A super responsive team who make an otherwise scary processes, simple and reassuring!... Read more
15th Sep 2023 (2 years ago)
M Hook
Kate Ellery and Adam Cowey were both amazingly helpful. I would highly recommend both them and SMART estate agents.... Read more
14th Sep 2023 (2 years ago)
K Anyanwu
Smart Estate Agent came through for me when I was desperately in search of a place in Cornwall. Their service is outstanding and professional, with quick responses to issues/faults. All thanks to my property manager, Adam Cowey, and Kate Ellery, you guys made my stay stress-free. I strongly recommend them to anyone searching for a place in Cornwall.... Read more
Tenant
12th Sep 2023 (2 years ago)
L potts
Kate Ellery and Adam Cowey were very helpful during our entire stay here, they responded to queries quickly and were always available when needed - would recommend!!... Read more
Tenant
12th Sep 2023 (2 years ago)
R Stearn
We moved in not knowing what to expect as it was our first rented property. Adam Cowey and Kate Ellery from Smart really helped us settle in and gave us all the information we needed to ease our minds. Their customer service is impeccable and the property is beautiful.... Read more
Tenant
12th Sep 2023 (2 years ago)
S Hamon
I would like to recommend Lucy Crockett ,she is lovely ,friendly and professional, nothing is too much trouble .
Great Assist to Smart Estate Agents
Many Thanks... Read more
11th Sep 2023 (2 years ago)
S Hollands
Smart Estate Agents have been genuinely caring , compassionate and professional . My elderly parents found themselves vulnerable after a life changing incident and needing to rent for the first time whilst their home was rebuilt .
Kate and Sammy especially were so supportive and made the whole process that seemed daunting at the time , a breeze.
We will be forever grateful to you , you know how hard it’s all been for us , so thank you all so very much :)... Read more
Tenant
22nd Aug 2023 (2 years ago)
L Hardaker

I recently had the pleasure of working with Smart Estate Agent in Penryn, and I can confidently say that they exceeded my expectations every step of the way.
From the moment I moved into the property (Initially with Heather and Lay which then transferred to Smart Estate Agents), Sammy took great care of my account throughout, ensuring a smooth and hassle-free experience - What a legend!
One of the things that stood out to me about Smart Estate Agent is their exceptional customer service. Kate, in particular, played a crucial role in helping me throughout the transferring company process. She was always available to answer my questions and address any concerns I had. Her knowledge and professionalism were evident, and she consistently went above and beyond to ensure my satisfaction.
I was also fortunate to have Adam assist me during my time with Smart Estate Agent. It was a great relief to know that I had a reliable and dedicated team looking after the property I rented.
When the time came to return the keys, I visited their office, and I was impressed to find Sammy, Kate, and Adam all present. This level of teamwork and coordination demonstrated their commitment to providing excellent service - wish I could have stuck around to chat to them more but I was in a rush for an appointment.
It's reassuring to know that Smart Estate Agent values their clients and takes pride in their work.
Overall, my experience with Smart Estate Agent in Penryn was incredibly positive. Their team of professionals, including Sammy, Kate, and Adam, went above and beyond to ensure my needs were met and that I had a seamless experience.
The landlord in particular went above and beyond to support me through lockdowns, restrictions and when the going got tough. The kindness I learnt from them, I will pass onto the next person.
I highly recommend Smart Estate Agent to anyone looking for a reliable and trustworthy real estate agency.... Read more
Tenant
22nd Aug 2023 (2 years ago)
F Shkreli
The height of power... Read more
16th Aug 2023 (2 years ago)
A Clark
Always helpful and great to deal with, Kay Patmore especially went above and beyond the other day when I needed to pick up my keys. I was driving in from Wales and had many delays that made me miss my key pick up appointment at the house. Kay was kind enough to stay after closing time for the agency at the offices to allow me enough to time to pick up my keys as it was my only chance to do so due to personal matters.
I'm so grateful and greatly appreciate all the help I received that day and all help that myself and roommates have been given as we've moved into our new rental managed by them.
Thank you again to Kay and all the staff at Smart!... Read more
Tenant
11th Aug 2023 (2 years ago)
D Wall
Adam was very helpful and patient and answered all questions..... Read more
11th Aug 2023 (2 years ago)
S Davies
Adam was on time, very pleasant greeting, easy property to show, in excellent condition, all questions answered in easygoing manner, faultlessl.... Read more
8th Aug 2023 (2 years ago)
J Naylor
Sammy & Adam have been a great help throughout our tenancy! Would highly recommend them & Smart.... Read more
Tenant
31st Jul 2023 (2 years ago)
V Mitchell
Always available, friendly, helpful and efficient.... Read more
30th Jul 2023 (2 years ago)
M Pellow
Working with Sammy Jones at Smart Estate Agents was an absolute pleasure. Their professionalism ensured a stress-free move in experience. They understood our needs and provided valuable insights about the property. Highly recommended!... Read more
Tenant
25th Jul 2023 (2 years ago)
S Middleton
Kate Ellery, has always been approachable ,, and helpfuland given me help whenever there's been a problem
Very efficient land knowledgeable... Read more
24th Jul 2023 (2 years ago)
S Coates
All messages helpful and repairs addressed quickly. Very pleased with the service.... Read more
22nd Jul 2023 (2 years ago)
M Greet
Thank you for the property report, and photos. We are pleased with report, and pleased to know that the tenants are happy. Problems that occur are dealt with efficiently.... Read more
Landlord
20th Jul 2023 (2 years ago)
J Clooney
As a landlord living overseas, good communication is key. Just wanted to thank Adam & Kate for their outstanding communication and support. Thank you guys and keep up the good work.... Read more
Landlord
7th Jul 2023 (2 years ago)
E Hibberd
Great service. Adam has been incredibly friendly, helpful and very professional. He's been excellent. Thank you!... Read more
23rd Jun 2023 (2 years ago)
MrMrHamish
Was treated very well and helpfully by Smart Estate Agent and our point of contact Kate Ellery... Read more
21st Jun 2023 (2 years ago)
A (MissFosterMaths)
Kate has been really helpful with booking viewings and the application process. As a teacher, I have struggled to make viewings at certain times, however Kate has been really flexible and even offered me viewings outside of her working day.... Read more
19th Jun 2023 (2 years ago)
E Midona
Honestly, probably the best letting agents I've ever interacted with. Adam, Kate, and the lovely person I spoke to (whose name escapes me) have all been wonderful in our process of trying to find a property, always keeping good communication, and helping us where ever they can. They update us as soon as possible and we're never left in the dark about any of it.... Read more
14th Jun 2023 (2 years ago)
J Lystiuk
My wife and I had the pleasure of working with Alistair during our search for a rental. Although we did not end up with a rental from their agency, Alistair ensure that we were looked after. His extensive knowledge of the local area, friendly demeanor and professionalism made us feel confident that we were well informed about all the properties we viewed. I highly recommend Smart Estate Agent and if you can, work with Alistair...you won't be disappointed! Thanks again Alistair!... Read more
6th Jun 2023 (2 years ago)
J Dalisay
Ms Kate Ellery been really helpful. Definitely deserve a 5 star service... Read more
24th May 2023 (2 years ago)
D H
Brilliant letting agent. Kate's been great from start to finish. 5 stars ????... Read more
Landlord
23rd May 2023 (2 years ago)
M Watson
Smart Estate Agents have been among the most responsive and friendly estate agents we have dealt with in our search for a new home. I would particularly like to commend Sammy who is a breath of fresh air. They have always found the time to chat to us, answer any queries, and it feels like they genuinely care. It's very heartening to encounter such a warm person when you're in a difficult situation, it really does make all the difference. Thank you!... Read more
14th May 2023 (2 years ago)
B Doyle
I had a property viewing with Sammy and she was amazing! Funny and friendly and put me straight at ease. Great viewing, very efficient and informative! Thank you Sammy! Nicest viewing I’ve had!... Read more
9th May 2023 (2 years ago)