M Shahzad

I had the pleasure of spending a year living in this mouldy flat which caused me and my husband breathing problems. Despite all the mould, we continued cleaning and managing the situation as we were made aware of the fact that there’s not much that can be done to resolve this.
Due to the mould, a large number of our clothes got ruined and as a result the landlord had to install wall insulation and a new wardrobe. Regardless, due to the structural set up of the flat, the mould could not be avoided and it came back. The agent and landlord pressured and bullied us into trying to accept or admit that the mould was purely due to our ventilation habits despite the fact that the above two flats had the same issue and our bathroom windows were open 24/7 but the bathroom still had mould, hence indicating a structural issue.
Unnecessary dispute over deposit. It took us 5 months to get our deposit back and we had to raise a dispute with the TDS in order to get most of it back. The agent wasted our time as they agreed to pay the amount back but a few days later claimed they had “clicked the wrong button” on the portal, hence leading to the reopening of the case, wasting more of our time.
Furthermore, the estate agents are owned/run by the landlords family. As opposed to doing the correct thing, the employees working here decided to support their rogue landlord/relative in his ridiculous demands and chose to purposely delay the return of our deposit to irritate/harass us. We felt bullied and the claims made by them were all lies and bullying tactics to get us to agree we were at fault, when we were not.
I have also emailed to ask about the complaints procedure as Lisa O’Mahoney who works for this company in the property management department was of no help to us and supported the landlord in this ridiculous demands/claims as opposed to explaining to him that he was wrong. Regardless, raising a complaint won’t do much as this is family run so they will probably just ignore me.
Worst experience I’ve ever had of dealing with mould and a landlord who is either an expert at lying and making things up, or extremely forgetful! Thankfully, the TDS decision was in our favour and we got the majority of our money back. Please avoid where possible, these people will bully and harass the heck out of you! Knowing that there is a massive mould issue here, the ridiculous landlord/agent have still brought new tenants in, worst thing is they even have two little kids, I feel awful for them! No regard/concern for tenant health, only want to steal people’s money where possible.... Read more
Tenant
10th Dec 2025 (14 weeks ago)
K K
This is an excellent Estate Agency. They are very customer focused and extremely helpful. David is always just a phone call away and is very friendly and approachable. They may not be "famous" like other nationwide estate agents but the service, advice and proactiveness is one of the best!... Read more
16th Dec 2024 (1 year ago)
K Wec
A fantastic local estate agents. They are very knowledgeable about the area and local market. If you are selling your house then these are the estate agents to go with. David is excellent and wants to help you get a good and positive outcome. As a seller, he made sure that my buyer was genuine and not - very importantly - wasting my time and going to leave the transaction!! As an individual, he is a true gentleman, very friendly and very positive. Couldn't recommend them highly enough!... Read more
Seller
10th Nov 2024 (1 year ago)
K Parekh
Sovereign House are excellent! If you are selling a home in the area then don't go anywhere else!! I was recommended Sovereign House by a friend and I would happily recommend them to local residents. There is a reason why so many other estate agents in the area have come and gone but Sovereign House are still there! David is fantastic, knowledgeable and very calm. He has the patience of a saint!! He is very proactive and supportive! I asked him numerous times to do various things related to my transaction and no task was too big or complex for him. Truly excellent!... Read more
Seller
10th Nov 2024 (1 year ago)
B Wallis
The help and advice given was excellent.
I have no hesitation in recommending Sovereign estate agents.... Read more
11th Oct 2024 (1 year ago)
J Chemma
**Review for [Estate Agent's Name]**
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I recently had the pleasure of working with David during the purchase of my new home, and I cannot recommend sovereign highly enough!
They took the time to understand my needs and preferences, providing tailored recommendations that aligned perfectly with what I was looking for. What impressed me most was their attention to detail, ensuring that I was well-informed.
Throughout the entire process, David was incredibly responsive and proactive. He guided me through every step. He has strong negotiation skills to ensure I got the best possible deal, which I greatly appreciated!
Overall, I couldn't be happier with my experience working with Sovereign and thank you for helping me find my perfect home!... Read more
Buyer
8th Oct 2024 (1 year ago)
E Hossain
It was a fantastic service from Sovereign House Estate Agents. David, in particular was really helpful and always up to date with the update. Wishing them a good luck.... Read more
5th Oct 2024 (1 year ago)
Z Hussain
Dave was fantastic throughout a challenging purchase. Great communication and always available to provide support. Many thanks!... Read more
Buyer
15th Jun 2024 (1 year ago)
H Suleman
Steve has extensive knowledge of the area and been selling houses in Clayhall for over 20+ years. Helped us with our new house purchase and it was a smooth process start to end. Highly recommended.... Read more
Buyer
17th Feb 2024 (2 years ago)
Steve at Sovereign Homes has been amazing. Within 3 weeks of property being on the market we have had plenty of interest/viewings and 4 x offers. Steve certainly has excellent local market knowledge and keeps us updated on a daily basis with progress/updates.... Read more
Seller
3rd Jul 2023 (2 years ago)
H Silver
Professional to date... Read more
29th Sep 2022 (3 years ago)
J gladstein
David was fantastic throughout wouldn’t use anyone else... Read more
28th Jun 2022 (3 years ago)
K kook80
One of the worst estate agents around. They won't give your offer to the buyer even though it was highest. Don't ever sell or buy through them.... Read more
28th Apr 2021 (4 years ago)
J Lipman
Please ladies and gents be aware of this estate agents. They will try to play yourself as well as the buyer to try to achieve more money. They say they will try to get you as much as possible and how confident they are. But when I spoke to the buyer I found out the truth. He owner is miserable, and the lady is a very good liar! Please don’t allow them to cheat you also.... Read more
Seller
13th Sep 2019 (6 years ago)
N Dilaurentis
Rubbish... Read more
15th Aug 2018 (7 years ago)
R vaheesan
People.. Keep away from this old fashion agent and his lady assistant. Told me the housing market in its worst slump (March 2018) in his 30 yrs in the industry and another agent in Barkingside sold my house in 3 weeks.... Read more
Seller
21st Jun 2018 (7 years ago)