L Barton
Having Louise as a single point of contact made such a difference, attentive, considerate, pragmatic (very much needed in the UK market!) and working alongside you. The journey of selling and purchasing a house can be challenging, however dont underestimate how having the right estate agent on your side can make all the difference. High recommend for Louise from me.... Read more
Seller
14th Jun 2025 (9 mo. ago)
M herridge
Had a lovely experience with urban and country homes . Louise sims has been so helpful and organised getting me and my family into are first rental home . Would definitely recommend to anyone !... Read more
Tenant
8th Apr 2025 (11 mo. ago)
S brown

A very different experience. It took us close to two years on and off to sell our property, going through a range of emotions. Typically we went with our local market leader as they priced it the highest and in true fashion marked the price down and down to eventually well below its true value. We took it off the market feeling really deflated and feeling a bit lost. We were then recommended to give Louise at Urban & Country a go. Louise had a completely different approach to how to sell a house, she was in constant touch and only brought round potential buyers once she had done her due-diligence on them. She really changed the whole proposition by different photographs, video and narrative. She also pointed out the potential and flexibility of our property by highlighting areas of the outside that other Estate agents didn’t even bother to show. Louise sold our property at exactly the price we wanted and instead of saying goodbye she stayed by our side and helped us with our ongoing purchase with good solid advice. We really felt that Louise was genuine and a hard worker. You don’t find many companies out there that would phone you on a Saturday night at 9pm to give you feedback. We would only ever recommend Urban & County if you Really want to sell your property.
Thank you Louise!... Read more
Seller
17th Jan 2025 (1 year ago)
A Gatial

Urban and Country Homes Dorset is without doubt the most professional , caring, attentive and efficient my husband and I have ever come across, we have moved many times over the last few years. Urban and Country Homes Dorset sold our last property for us under very difficult circumstances, as it was leasehold. They dealt with a lease extension on our behalf and concluded our sale whist keeping us informed of the transactions at all times. We bought this current property through them too. Louise at all times advised us, kept us informed took great care of us both under difficult circumstances again, showing us a professional, caring and very attentive approach to the negotiations . We both are very very grateful to such a great company, all of our queries were answered without delay, Louise also dealt with our solicitors on our behalf. We both have no hesitation to recommend Urban and Country Homes Dorset and Louise in particular to our friends and relatives who live in the Bournemouth area. She has assisted them all with the same concise and professional approach as she showed to us... Read more
Seller
16th Jan 2025 (1 year ago)
R Roy
We have dealt with a good number of estate agents over many years. This was by far the worst experience we have had. Sadly we found the basic levels of customer service lacking, such as answering calls, acknowledging voicemail and whatsapp messages, returning calls and messages and providing meaningful updates. We felt the company valued the interests of our buyer above us, the fee paying clients.... Read more
Seller
20th Dec 2024 (1 year ago)
M horne
Louise was in fact the sellers estate agent but the effort, professionalism and helpfulness throughout the whole process I thought she was working for me. Very friendly, absolute 5 star service and would recommend to anyone looking for an estate agent. 5/5... Read more
Buyer
14th Aug 2024 (1 year ago)
C Francis
They have been nothing but perfect. Louise couldn't do anymore for us and id like to thank her for making a tough transition (by solicitors) more manageable. Recommend to everyone.... Read more
15th May 2024 (1 year ago)