Anonymous Homeseller
Persuaded by them to change from another agent & wished we hadn't.
Poor communication,- we constantly had to chase them for any information. Messages from us were not passed on.
Often found information from them to be incorrect.
Generally felt unsupported& uninformed.... Read more
Seller
11th Mar 2026 (7 days ago)
M Arasteh
Great service... Read more
3rd Mar 2026 (15 days ago)
K Davis
Original review below. Follow up review
David from Vivien Horder followed up my previous review and based on his efforts to make amends we took the offer for a follow up valuation.
The cause of the issue was explained and David was knowledgable and personable.
Both my wife and I were impressed by the service and would have every confidence in using Vivien Horder for our property listing.
Very disappointing service. Booked a valuation and the agent never showed up. We called the office after waiting 15 minutes past appointment time. The office said the agent (Luke) should be with us or at least on his way as it’s on his calendar. We were then be called shortly after by Luke who explained it was not on his calendar so he had not been reminded to attend.
Appreciate issues can occur but the differing story from office to agent is suspicious and then no effort to attend on the same day after keeping us waiting was more disappointment.... Read more
N mumford
We instructed Joe Moore at Vivien Horder last year and have been beyond impressed with him as an individual and with the firm generally. Joe was so supportive and gave such sound advice on the market and how best to proceed as well as how to navigate the various stages. Having dealt with many estate agents over the years Joe stands out as going above and beyond. For all these reasons I wouldn't hesitate to recommend Joe and Vivien Horder.... Read more
27th Jul 2025 (7 mo. ago)
C Davidson
We were extremely happy with the service we received from all of the team at Vivien Horder Estate Agents. We accepted an offer on our house within days of it being listed at a price we were very happy with. We were able to reach someone from the team very easily at any time, even outside of office hours and the whole process of selling our house and buying our new one (also through Vivien Horder) was very straightforward and stress free.
I would thoroughly recommend Vivien Horder if you are looking for an estate agent in Dorset.... Read more
Seller
3rd Jun 2025 (9 mo. ago)
S Waterman
Joe provided an excellent and friendly service on the sale of my parents' bungalow, and went the extra mile to advise on clearance arrangements and other bits and pieces, that made the whole process much easier than expected. I can highly recommend Vivien Horder.... Read more
Seller
4th May 2025 (10 mo. ago)
K Peaty
Highly recommend - selling or buying. Start to finish. Thank you to Dave, Luke and the team.... Read more
10th Apr 2025 (11 mo. ago)
H Mant
I can’t thank Vivian Horder enough for how they managed our house sale. From start to finish they were professional, courteous, honest and friendly. The house we were buying had quite a few conveyancing complications but Luke @ Vivian Horder went well over and above what he needed to, in order to support us and help progress the transaction. Most importantly, there was a time that I was very upset and Luke acted with such integrity and support it was like speaking with a friend. The majority of us don’t associate “estate agents” with honesty, integrity and friendliness but all the staff at Vivian Horder embody these attributes. Thank you all for all you’ve done and in helping us sell our beautiful first home to move to a larger family home. We are truly grateful for the effort you’ve put in. I wouldn’t hesitate to recommend them to anybody..... Read more
Seller
8th Apr 2025 (11 mo. ago)
L Stephens
Our experience with Vivien Horder was nothing short of excellent. While it’s easy to write a glowing review after the keys are finally in hand, we would have shared the same positive feedback throughout the entire process. Although we met a few members of the team, we primarily worked with Joe Moore, and his communication was amazing. He was solution-focused, professional, and personable—which made the whole experience much smoother.
We chose Vivien Horder to sell our property and ended up buying through them as well. Looking back, we're so glad it worked out that way. Without their expertise and support, we might still be in the process of selling and buying now. They ensured our solicitors stayed on track by keeping things moving forward. Even during one of their busiest periods, we felt prioritised. We highly recommend Vivien Horder.... Read more
Seller
29th Mar 2025 (11 mo. ago)
S güven
I can highly recommend Vivien Horder Agent! Fantastic service, very efficient and great communication to keep me informed throughout the process. Thank you very much!!!... Read more
24th Mar 2025 (11 mo. ago)
L Gillingham
Excellent service as always! Horders really do care about their clients and are always a pleasure to deal with.... Read more
18th Nov 2024 (1 year ago)
H fox
Joe at Vivien Horders was the agent on our purchase. He was extremely helpful throughout the whole process (it was a long and drawn out chain with various hiccups) but he was always on hand and quick to reply to emails / calls and chase the chain etc. Great service. Thank you so much !... Read more
Buyer
15th Nov 2024 (1 year ago)
M Sylvester
Vivien Horder Estate Agents have been fantastic from start to finish. Helpful, friendly, professional and efficient, they advised me and guided me through the house sale. Special mention for David and for Joe who helped smooth the way! Highly recommended.... Read more
Seller
15th Nov 2024 (1 year ago)
A Maxwell
We recently sold through Vivien Horders and couldn’t praise them (especially Joe) highly enough. The level of service was at times above and beyond. A friendly and honest family run business. Totally recommend. Thanks again. Aly and katya... Read more
Seller
15th Nov 2024 (1 year ago)
C Kene
Exceptional work from this local estate agent company. We cannot fault their attention to detail and keeping us informed throughout the sale process. Definitely recommend this company for buying g and selling a house!... Read more
Seller
16th Sep 2024 (1 year ago)
R Cook
The service we received from Horders was absolutely excellent from viewing the property until completion. All of the staff were so kind and helpful. Special thanks to Luke, as he dealt with our purchase. He couldn't have been more helpful. If he wasn't sure about anything we asked, he contacted the relevant person and called us back with the information. I would definitely use Vivien Horders again.... Read more
Buyer
19th Aug 2024 (1 year ago)
S Langdown
Professional sales and lettings department. Highly recommend.... Read more
29th Jul 2024 (1 year ago)
S O'Donnell
I can highly recommend Vivien Horders, a local run, family business.
From start to finish they gave me first class excellent care and guidance in a very professional way whilst remaining down to earth and friendly.
Luke especially, worked tirelessly for me, chasing where necessary and keeping me well informed at all times.
The whole team are great I cannot thank you enough.... Read more
21st Jul 2024 (1 year ago)
J Matthews
Excellent service and support throughout our house buying process. Highly recommended... Read more
Buyer
10th Jul 2024 (1 year ago)
E Lewis
I had been trying to get back onto the market for many years and when I eventually found the right house (and all the planets aligned) Luke (and the team) were very helpful. I found the bigger high street agents very pushy (and they had priority customers who had mortgages with them) so to use VH you get that honest family run customer care. Totally recommended.... Read more
Buyer
7th Jul 2024 (1 year ago)
M Schulkins
We have recently exchanged on our purchase in Blandford and are extremely grateful for the help and support given by the whole team and, in particular, by Joe Moore.... Read more
Buyer
28th Mar 2024 (1 year ago)
B Arnett
Me and my partner bought through Horders and we can safely say we won't be going anywhere else in the future. Fantastic service, very efficient and great communication to keep us informed throughout the process. Top marks to Dave, Luke, Joe and co :)... Read more
Buyer
9th Feb 2024 (2 years ago)
E Swyer
Luke at Vivien Horder has been a great agent in helping me and my partner purchase our first property. Luke was accommodating with numerous appointments and made us feel at ease.... Read more
Buyer
31st Jan 2024 (2 years ago)
P Owen
The service we received from Luke at all stages of our purchase was excellent. With back up from the team behind him, I would recommend the company with no worries... Read more
Buyer
28th Oct 2023 (2 years ago)
J M
Professional and very friendly. Was a pleasure to work with and great communication. Will definitely work with them again in the future if it arises.... Read more
12th Aug 2023 (2 years ago)
A Ford
A first class service. If you are looking for a reliable, friendly and effective way of selling your house, I would highly recommend this agent. Unlike others, there was no over-promising sales pitch, communication was great throughout and everyone went above and beyond to ensure a successful sale was achieved. Thank you Team Horder!... Read more
Seller
27th Jul 2023 (2 years ago)
P Bannister
Helpful... Read more
23rd Apr 2023 (2 years ago)
E Trajkovska
Very friendly staff.
I was mainly dealing with Lettings team- Sue and Vanessa- they helped me to find a perfect property for myself.
Great communication, very quickly dealing with maintenance side, very understandable.
Will recommend! ????????... Read more
Tenant
22nd Sep 2022 (3 years ago)
B Collins
Do not buy on lady bailey residential park, or it’s run like a regime, The park owners staff are very aggressive and there is no community, a residential committee is not allowed as the residents are scared to commit to one. I live here and it’s not a welcoming place, that is driven by the park owner and his staff to enforce a non community atmosphere BEWARE YOU'VE BEEN ADVISED... Read more
1st Sep 2022 (3 years ago)
S barr
A great family run business... Read more
1st Sep 2022 (3 years ago)
J M
Very efficient and helpful staff.... Read more
21st Jul 2022 (3 years ago)
I Deacon
First time renting and Sue & Vanessa were fantastic throughout our tenancy, always quick to resolve any issues with the property! Would highly recommend!... Read more
6th Jun 2022 (3 years ago)
L Burns
Professional, friendly and very efficient. Would recommend them to anyone ????... Read more
20th May 2022 (3 years ago)
Managing to buy our new property could have been horrendous in the current market and we had real disappointment with the first house we tried to purchase but after visiting Vivien Horder and viewing a property they were marketing we were blown away by the superb support throughout the process we received (special thanks to Luke). They kept us fully informed and made sure the transaction was kept on track. We wouldn't hesitate to recommend this agent and when the time eventually comes for us to move on they will be our first choice to market our property.... Read more
Buyer
8th Apr 2022 (3 years ago)
S Robotham
A really enjoyable and pleasant experience with a great friendly team. We’ve just bought our first house together and all of the staff couldn’t do more to help us in every aspect. A special thanks goes to Tom who really did keep us in the loop, updated and was more than happy to go the extra mile. Cheers!... Read more
Buyer
26th Mar 2022 (3 years ago)
W childs
Vivien Horder helped me and my partner with our first house purchase. From the off they were genuine, attentive and very helpful regarding the house and the area. They allowed us to visit the house multiple times and we’re always quick to respond to questions and any problems between solicitors etc. I couldn’t recommend them enough for purchasing and I have no doubt we will use them if/when we sell in the future.... Read more
Buyer
18th Feb 2022 (4 years ago)
S Higgins
Brilliant sevice and food... Read more
18th Dec 2021 (4 years ago)
Alex
Site was very easy to navigate through.... Read more
5th Sep 2021 (4 years ago)
J Morrison
Just wanted to thank the team at Vivien Horder for all their help with our recent purchase. Thank you Tom so much for securing the purchase of our beautiful new home and a special mention in regards of Luke who has been always so lovely to deal with, nothing was ever too much trouble for him, a really professional young man and a pleasure to talk to.... Read more
Buyer
26th Jul 2021 (4 years ago)
B Purple
Very nice and helpful. Don't feel rushed and any questions answered,great communication... Read more
20th May 2021 (4 years ago)
M las
Very friendly peoples... Read more
8th May 2021 (4 years ago)
J Robinson
Always a pleasure to deal with.... Read more
12th Feb 2021 (5 years ago)
A Langton
The go to local estate agents!... Read more
21st Dec 2020 (5 years ago)
Absolutely fantastic service, they could not have done more for us.
We had particularly difficult property selling circumstance with lots of complications and they fought our corner every step of the way.
Thank you!... Read more
Seller
17th Dec 2020 (5 years ago)
David and the team at VH, absolutely went way and above the call of duty in assisting my purchase of a property listed with them in DT11.
The purchase was challenging due to my unhelpful solicitor, the property was unlisted and finally Co Vid.
I am convinced that without the trusted communication of David at VH and them pushing to keep everything on track the sale would have crashed.
David communicated to keep me up to date at every key stage, and was the vital go between for all parties. When problems came up he adopted a solution focused attitude to iron out any problems.
I really can't thank the team enough. In short they were brilliant at communicating, efficient and honesty. It was David who acted as the glue to keep everything together and the process moving forward. I absolutely recommend David and his team as a service you can trust.... Read more
Buyer
19th Nov 2020 (5 years ago)
J Jenkins
Great friendly staff very professional.... Read more
6th Nov 2020 (5 years ago)
K Palmer
Can't rate highly enough,super friendly and efficient!... Read more
24th Oct 2020 (5 years ago)
G Ingram
Very helpful selling my mother-in-law's bungalow for her. Kept us in the loop & even offered to take her food parcels during COVID-19 lockdown.... Read more
Seller
15th Sep 2020 (5 years ago)
M Carter
Excellent! First class communication allowing a stress free experience... Read more
17th Jul 2020 (5 years ago)
H Druce
Vivien Horder have absolutely gone above and beyond in helping myself and my partner to purchase our first house, everyone was extremely helpful and professional.
The team supported us through the whole process, being first time buyers we were pretty clueless on what we needed to do and when we needed to do things, but they have been so helpful in guiding us through all the necessary stages and offering help even when it is outside of their role. They responded to emails very quickly and were always available when we needed to call them.
When we got the keys to our house it was also a lovely surprise to receive a bag of goodies and a card. I cannot recommend Vivien Horder highly enough and thank you so much!... Read more
Buyer
8th May 2020 (5 years ago)
D Nutley
Went with them, they treated us like peasants inspecting every 3 months. Avoid... Read more
Tenant
16th Nov 2017 (8 years ago)
C Bryant
This company is a great example of what is good about some estate agents. They offer a caring and exceptional service.... Read more
11th Aug 2016 (9 years ago)
J Grant
David & his team have displayed, over the years, an enviable local knowledge & provide exemplary customer service for all property related matters!!... Read more
4th Aug 2016 (9 years ago)