L Lo
Took ages to resolve issues with the property including essential ones.
Coming at the property every few months to take photos indoors, felt very invasive.... Read more
Tenant
23rd Jan 2026 (8 weeks ago)
P Allen

If I could give these people zero stars, I would!, but won't allow !
I had a person living next door to me for four long years! It's was absolutely hell from day one that the person moved in. Cannabis coming into our house, police there all the time, the person was arrested 4 times, sectioned 3 times, has been abusive to all the neighborhood. It's only that this person who was continuously intoxicated with cannabis assaulted a neighbour was finally evicted. He had a six month eviction notice but nothing was done. Watts & Morgan did nothing in the 4 years of us constantly telling them about this abusive person via hundreds of emails. Give this company a wide birth, totally unprofessional people to deal with. They put my family through hell! They didn't even check this person out before being housed, the same problems were happening 10 years ago with the cannabis smell with this person. Total waste of time! All they were interested in is getting their money!!! No duty of care to any of the neighborhood!!
No quality of life for any of the neighbours for the last four years. Couldn't even sit in your own garden without being intoxicated with cannabis fumes, or worse still, abuse and violence!!
Keep well clear of Watts & Morgan of Cowbridge!!!!
Total Amateurs!!!! ????????????????... Read more
Landlord
21st Dec 2025 (12 weeks ago)
P Meta
Very bad. Laura was barely involved. Lost us a sale. We went to HRT.... Read more
Seller
3rd Oct 2025 (24 weeks ago)
Excellent professional service. Excellent communication throughout, especially from Matt and Laura.
Would highly recommend.... Read more
Seller
24th Sep 2025 (25 weeks ago)
J Wall
We’re currently in the process of a formal Subject Access Request and deposit dispute with this agency.
At the initial viewing, the agent openly apologised for the poor condition of the property, specifically mentioning the unpleasant smell of wet dog and the previous tenant’s paintwork. Because these issues were acknowledged by the agency themselves, we didn’t feel the need to raise a formal complaint. Instead, we resolved the problems ourselves, trusting that this goodwill would be reflected at the end of the tenancy.
Sadly, that hasn’t been the case. We’re now facing what we feel are unjustified deposit deductions, and are currently seeking full documentation under GDPR. If needed, we will escalate to the ICO and TDS.
We’ll update this review depending on how the situation is handled going forward.... Read more
Tenant
15th May 2025 (10 mo. ago)
I Hodges
Quick response to initial enquiry. Very responsive in dealing with the matters in hand.... Read more
6th May 2024 (1 year ago)
T marriott
Firstly, it really helped that office works so tightly together, with everybody well informed on the properties on their books. As with most properties there is a lot of back and forth and the response rate on this was fantastically fast, always someone at the end of the phone (definitely the strong link in the chain). They understand the market, transaction and legal process intricately, and on many occasion gave top notch advice on this that you would struggle to find elsewhere. With the help of Richard and his team, were able to complete on a transaction that might have otherwise been a lot harder had we not gone to Watts & Morgan. I would highly recommend them for anyone looking for professional and highly qualified estate agency.... Read more
16th Aug 2023 (2 years ago)
A Stubbs
I could not fault Natalie and Laura for helping me through purchasing a property through them. From the first day I rang to arrange a viewing I was greeted by such politeness by a gentleman on the phone, to a warm and welcoming viewing with Natalie and a relatively easy process with the seller and Laura. The day I picked up my keys I was greeted with a friendly team in a wonderful office in Cowbridge. Thank you all so much for giving me the smoothest journey I could wish for, especially doing so on my own. Will definitely recommend you to anyone and use you in the future!... Read more
Buyer
27th Jul 2023 (2 years ago)
P Davies
I cannot talk highly enough about the service I recently received from Watts and Morgan in Cowbridge.
I asked a few estate agents to value my house when I was looking to sell and Lewys has brilliant, advising on how to maximise value but also being realistic about what would be achieved. Whilst the property was on the market, I dealt with Lewys, Matt and Laura - all were very professional and responsive to keep me informed with how the sale was progressing.
I also purchased a property through Watts and Morgan and again the service received was top quality.
If you're looking to sell, do not hesitate to get in touch with Watts and Morgan as you'll be in great hands.... Read more
Seller
26th Jul 2023 (2 years ago)
R Hopkins
From the initial valuation by Richard, the viewings by Matthew and the dealings we had with several other members of the team including Lewys, Laura and Natalie, we found the whole team to be professional and reliable with excellent communication throughout. What is usually a stressful experience - selling and moving home was made a far smoother process. Would recommend Watts and Morgan Cowbridge to anyone and will use them again in future.... Read more
Seller
12th Sep 2022 (3 years ago)
B Johnson
Endless emails to get anything repaired. A banister came off which took months to fix, I even had an email asking who else used the banister and how much weight did they put on it!!!
Recently emailing for months to get a window handle fixed....
Total armatures.... Read more
Tenant
15th May 2022 (3 years ago)
S Kelly
Found it difficult to find what i was looking for social distancing non exsistant... Read more
13th Mar 2021 (5 years ago)
M Caddy
Fantastic service. All queries answered speedily, and wanting to take measurements, we did ask to revisit the property we are buying a number of times. Nothing is too much trouble and they were happy to accommodate us at short notice. The team are really friendly and we would use them in the future as we are impressed with their professionalism for all parties.... Read more
Buyer
4th Jan 2021 (5 years ago)
H Evans
Lewis was fantastic. Only problem is now i want the house he showed me around????????... Read more
4th Feb 2020 (6 years ago)
P Gibson
*****... Read more
21st Mar 2019 (6 years ago)
C David
Pleasant transaction and very helpful... Read more
31st Jan 2019 (7 years ago)