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Our experience with Aspire Residential over our 4.5-year tenancy was deeply disappointing and frustrating. The agent who dealt with our tenancy, Sarah, consistently displayed an unprofessional and unpleasant attitude. Her tone was often rude, blunt, and passive-aggressive, making communication unnecessarily difficult and stressful.
Throughout our tenancy, we constantly had to chase for updates regarding maintenance issues or general queries about the property, as responses were either delayed or not provided at all. When we were seeking to end our tenancy early due to an ongoing issue, Sarah’s behaviour was particularly upsetting — she practically shouted down the phone at me while I was heavily pregnant, which was completely unacceptable.
When I raised concerns about her tone and conduct, they were entirely dismissed without any acknowledgement or attempt to address them. This lack of accountability and basic professionalism was extremely disappointing.
Overall, we would not recommend Aspire Residential. Our experience has left us feeling upset and dissatisfied, and we strongly believe that Sarah should be spoken to regarding her attitude and conduct. We will certainly never use Aspire Residential again.... Read more
29th Oct 2025 (20 weeks ago)