5

We have recently bought and sold with Bradford & Howley Harpenden.
I’ll admit I was initially skeptical about using Bradford & Howley again after a poor experience with staff at their St. Albans branch roughly five years ago when offering on a property. However, the Harpenden team has completely shifted my perspective with their handling of both our sale and purchase.
The front-end of the process was remarkably efficient. We had more than 30 viewings in just two weeks, and the team was incredibly accommodating, working around our busy schedule to fit in initial and second viewings without any friction.
Sarah Hollik, Senior Sales Associate was standout—her communication was proactive, consistent, and she kept us informed every step of the way. Aside from her professional capability she's also an extremely considerate person and keeps the customer at the centre of every decision she makes.
Liam Howley jumped in to assist at the precise moment he was required. When the sale demanded a higher level of attention, Liam stepped up personally to manage escalations, which gave us a lot of confidence during the more stressful parts of the move.
In a high-pressure market, they managed our expectations clearly and maintained a professional standard throughout.
The only constructive feedback I would like to share was around the Sales Progression. We felt there was a lack of proactivity in this department, and it often felt like things only moved when we stepped in to chase them for critical time-bound movement.
That being said, the overall service from the Harpenden office was professional and proactive. They successfully navigated a complex move for us, and I wouldn't hesitate to recommend them as a solid independent local agency.... Read more
5th Mar 2026 (13 days ago)