5

I recently had the pleasure of working again with Debra Barton, Senior Negotiator and Jennifer Yeates in the Lettings Team at Chappell & Matthews, during the process of securing a new tenant for my Clifton property, and I cannot recommend their services highly enough.
From the outset, they both demonstrated an exceptional level of professionalism and efficiency. The attention to detail throughout the documentation process was outstanding — every form, agreement and supporting requirement was handled accurately and without delay. It was clear that they have a thorough command of lettings procedures and compliance requirements, even as we transition into new legislative regulations, which gave me complete confidence that everything was being managed correctly.
What particularly impressed me was Debra's proactive approach to managing timescales. She kept me fully informed at every stage, communicated clearly and promptly, and ensured that the transition to the new tenancy arrangement progressed smoothly and on schedule. There was never a moment where I felt uncertain about where things stood or what the next step would be.
The calm, organised manner and evident dedication to delivering a seamless experience for both landlord and tenant made what can often be a stressful process feel entirely straightforward. They are both a real asset to the Chappell & Matthews team, and I would not hesitate to continue to work with them again in the future.... Read more
13th Apr 2026 (25 days ago)