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Very poor experience with Will @ Marsh & Parsons.<br>Low balled on price and then agency had the gall to change agents halfway through. Will's Communication as new agent was consistently bad: emails ignored, minimal updates about significance of isues faced, thry had a complete breakdown in their relationship with my tenant, I had to chase constantly with no responses.<br>Marketing was also misleading: poor photos with bad angles (despite feedback), making a king bedroom look like a single, and key areas like the bathroom weren’t shown. They also repeatedly refused to correct an incorrect address listing (shown as a main road), which hurt enquiries significantrly. Claimed they couldnt fix but easily solved by another agent. Marketed aggressively as BTL property in listing despite agreeing to target FTBs?!<br>A call to request updates was horrendous: defensive, dismissive tone, constant interruptions, no clear next steps, and refusal to take responsibility for the lack of communication - talked over constantly and threatened to hang up when asked for next steps rather than aggro. Blamed everything on tenant (and then even myself as vendor!) rather than offering what to do. So aggressive and sexist I actually made a complaint.<br>Overall, unprofessional from start to finish. Could not secure even one viewing over 3 months. Would not recommend.... Read more
15th Jun 2026 (20 days ago)