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AVOID AT ALL COSTS!!<br><br>I cannot emphasise enough how appalling my experience with this letting agency has been. Based on my experience, I would strongly advise anyone considering renting a property through them to look elsewhere if possible. The level of service, communication and basic property management has been completely unacceptable. Below are just some of the issues I experienced throughout my tenancy.<br><br>Firstly, the condition of the room upon arrival was unacceptable. The room had clearly not been cleaned before I moved in, and the blinds fell out of the ceiling the first time I attempted to close them. As it was summer, this left me with a room that was extremely bright and, more importantly, completely exposed to people outside, compromising my privacy. When I contacted the agency to request an urgent repair, I was sent a message reading ‘You’ll have to cope with the light and get changed in the bathroom’. This response was dismissive and wholly inappropriate. Despite repeatedly contacting them and being given empty promises that the issue would be resolved as soon as possible, it took over a week for anyone to come and fix the blinds.<br><br>Throughout the tenancy, even basic necessities and reasonable communication seemed too much to expect. Myself and my housemates repeatedly contacted the agency about essential items that had not been provided, including a general waste bin, which we never received. On multiple occasions, I was not given sufficient advance notice that contractors would be entering my room. In some instances, I was at work and only discovered upon returning home that someone had been permitted to access my private room. This lack of communication was deeply concerning and left me feeling that my privacy was not being respected.<br><br>The agency also failed to deliver on what was promised in the tenancy agreement. The rent supposedly included a weekly cleaning service, yet the cleaner only appeared several months into the tenancy, after one of my housemates raised the issue by email. Furthermore, despite the agreement stating that rent would be paid weekly, invoices would arrive sporadically, sometimes three or four at a time on completely random days.<br><br>The final insult came at the end of my tenancy, when I was charged a £50 cleaning fee despite the room having been left cleaner than I received it. I was told to leave the room in the same condition as when I moved in, despite the fact that it had not been cleaned before my arrival. The bed sheets were already soiled when I arrived, so I removed them immediately and stored them separately rather than use someone else’s dirty bedding. I was subsequently charged for washing these sheets, despite never having used them throughout my tenancy. I was also charged for hoovering the floor, despite the agency never providing a hoover in the first place.<br><br>I cleaned the room to the best of my ability using the supplies available to me and left it in a better condition than I found it. To then be charged for cleaning that was necessary partly because of the condition in which the room was originally provided is absolutely infuriating.<br><br>Overall, this tenancy was an incredibly frustrating experience from beginning to end. Basic cleanliness, essential household items, timely repairs, respect for privacy, reliable communication and fair treatment at the end of a tenancy should be the bare minimum. Unfortunately, in my experience, this agency failed to meet these basic standards on multiple occasions.<br><br>I would not recommend this letting agency to anyone. Think very carefully before renting through them, and make sure you thoroughly document the condition of the property when you move in. Based on my experience, I would not use them again.... Read more
16th Oct 2026 (11 days ago)