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Their rhetoric does not play out
I wouldn’t have given any stars had that been an option! The initial valuation and the interaction with the staff at the Burnley team was great; they said they would do all the viewing and their speed at communication was good, however, this changed after a couple of months. It soon became apparent that most weekend and all after office hours viewings were mine to do - I was not told of this during our meeting. Communication was very poor, I had to do all the chasing for information and even when I sent emails, many of these were not replied to. I requested a couple of changes, one to the description of my outside space - this took way too long to happed and the other was to remove the advertisement board as it didn’t seem to serve any purpose other than to advertise the company, this took months! When I eventually did sell, I came home to find the board back up with a sold sign on, they did not ask if this was okay. I was unsure of my ‘dedicated agent’ but as time went on I was given to a new team member who seemed to be very inexperienced, he then moved to a division in a different county and my account moved with him.
I would not recommend this company - their sale pitch does NOT match the reality of their service.... Read more
26th Jul 2025 (7 mo. ago)