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Very disappointing experience – Deposit deductions and poor communication<br><br>(Don’t waste your time)<br><br>My experience with this letting agency has been extremely frustrating. Following the end of our tenancy, we were presented with £1,125 in proposed deductions, including £250 for cleaning, £50 for oven cleaning, £240 for replacing three mattresses, £315 for redecoration across two bedrooms, £225 for damage to a landing wall, £45 for rubbish removal.<br><br>I emailed the agency on 3 September to formally dispute the proposed deductions, explain that a number of the marks and defects were already present before we moved in, and request the original check-in inventory, photographs and an itemised breakdown of the charges. I did not receive a response to that email.<br><br>Instead, I later received an email reiterating the deductions and demanding an additional £705 on top of the £420 deposit already being held.<br><br>What has been particularly disappointing is the lack of communication and the fact that my original concerns were not addressed before further payment was requested. I believe tenants should be provided with clear evidence to support such substantial charges and given a proper response when they raise legitimate questions.<br><br>Although the deposit is protected by TDS, I am still left disputing these charges and seeking the supporting evidence I originally requested.<br><br>Based on my experience, I would advise prospective tenants to keep detailed records, take photographs when moving in and out, and retain all correspondence regarding their deposit. I would not be comfortable recommending this agency based on how this matter has been handled.... Read more
15th Oct 2026 (12 days ago)