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Extremely poor experience dealing with Hilton Estates.<br><br>Construction works at a neighbouring property resulted in roof tiles and building debris being left in the shared alleyway, which damaged my Ethernet cable and left my internet connection to my outhouse/office unusable.<br><br>I repeatedly contacted Hilton Estates about the issue and was repeatedly told that it would be dealt with. I was also told that a skip would be arranged to clear the debris. It ultimately took approximately one month for the alleyway to be cleared.<br><br>In the meantime, I had to take matters into my own hands and arrange the necessary repair to my damaged network connection. I have now paid £450 for the repair and installation work myself, as well as £96.95 for replacement equipment and materials, bringing my total costs to £546.95.<br><br>I have provided the relevant invoices, receipts and supporting evidence, yet despite the repair now being completed, I still have not received payment or clear confirmation that the £546.95 will be reimbursed.<br><br>There was also a telephone conversation in which reimbursement of the repair costs was discussed, which I have retained for my records.<br><br>While I acknowledge that the alleyway has now finally been cleared, taking approximately a month to resolve the issue and the continued failure to resolve the outstanding reimbursement are extremely disappointing.<br><br>The communication and handling of this matter have been poor throughout. I would strongly recommend keeping detailed records, photographs, invoices and written confirmation of any commitments when dealing with this company.... Read more
7th Sep 2026 (7 weeks ago)