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I would strongly advise others to think very carefully before renting through this agency, based on my experience.<br>When we offered the full asking price for the property, the agent told us there was another interested party and asked whether we wanted to increase our offer. Under pressure to secure somewhere to live, we raised our offer by £100. We were then told the supposed other party had increased their offer again. When we refused to go any higher, the other interest suddenly disappeared. The whole process left us feeling uncomfortable and questioning how the situation had been handled.<br><br>On moving in, the property was in far worse condition than expected. It was dirty, several pieces of furniture were broken or unusable, and we even found rubbish behind one of the beds. Some essential items—like oven racks and the dishwasher—were missing or not working. It took around six months before certain issues were acknowledged at all. Discovering that the carbon monoxide alarm did not function was particularly alarming and made us feel that tenant safety was not being prioritised.<br><br>The moving-out process was equally frustrating. Despite repeatedly asking about our deposit, we were told the landlord was “not available,” which stalled the process until we escalated it through the deposit protection scheme. During that process, we received claims from the landlord that we strongly disagreed with, including allegations about furniture disposal when, from our perspective, the item had only been moved between rooms. The total amount claimed was significantly higher than the deposit itself, which we found extremely unreasonable. Also the agency has been very unhelpful in regards of getting into contact with the landlord, eventhough he is an employee of the agency.<br><br>Based on all of this, our experience with this agency was overwhelmingly negative, and I personally would not rent through them again... Read more
30th Jul 2026 (24 days ago)