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- Jeffrey Ross
Jeffrey Ross Estate Agents
4.2
181 reviews
- Branches 4
- Properties for sale 266
- Average time to sale 15 weeks
About Jeffrey Ross
Jeffrey Ross have 4 branches and they mainly list properties in CF64, CF24, CF11 and CF14. Over the last six months, they've listed 266 properties, with an average time to sale of 15 weeks.
Jeffrey Ross fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Jeffrey Ross operate, the average fee (charged by all agents) is 1.22%.
Get a quote for selling your property.Top performing Jeffrey Ross branches
Latest reviews for Jeffrey Ross
N Jones
5
We have just rented our house through the Pontcanna office and the service was fantastic from Gemma and Gwyn. We were really pleased with the rent achieved and we would highly recommend them.
31st Oct 2025 (20 weeks ago)
M Angeltveit
5
Landlady review - from the very beginning, Gwyn and Sheida have been a delight. They have swiftly and professionally dealt with all my questions and have made the process entirely straight forward for me. I’ve especially been happy with them being able to engage multiple different tradespeople and managing those processes from beginning to end with great results.
18th Oct 2025 (22 weeks ago)
Anonymous Homeseller
2
Unfortunately, for us Jeffrey Ross have not lived up to their reputation and the service which we expected. Whilst the staff have been friendly and overall communication has been pretty good, initially it was very difficult to make contact. Whilst we have been able to get an offer accepted on the house, there was very little interest/viewings which we think may have been due to the zero other promotion of our house other than listing it on their website and the usual right move etc, and even then the house description was incredibly limited and poor, and weeks later we are still waiting for a sign.
8th Oct 2025 (23 weeks ago)
W Evans
5
Pleasant renting experience with no issues. I Received my full deposit back, which I’m delighted about. Overall good experience!
3rd Oct 2025 (24 weeks ago)
L Ketcher
1
UPDATE:
Instead of accepting responsibility for their poor communication and errors, Jeffrey Ross has now issued me with a £300 withdrawal fee. This is despite the fact that I withdrew because of their failings, and despite the fact that I was even advised over the phone by one of their staff that perhaps it would be best to remove my property from the market with them.
To me, this says everything: minimum service, maximum profits. I feel they are more interested in securing fees than in properly looking after their clients. I would urge anyone considering using Jeffrey Ross to think carefully about the quality of service you can expect.
---
My experience with Jeffrey Ross has been very disappointing. Communication has consistently been poor, and I was left feeling that important details were not made clear when they should have been.
I accepted an offer over the phone believing it was unconditional, only to later discover that conditions had been attached. At no point during the call were these mentioned, which left me accepting something that wasn’t fully explained. I also became concerned that assumptions about works on the property were being made without my consent. On top of this, when my flat was advertised online through sites such as Rightmove and Zoopla, it was listed incorrectly as a house rather than an apartment, which shows a clear lack of care and attention to detail.
This reflects a serious lack of clear communication and accuracy, and I have since withdrawn my property from the market as I no longer have confidence in their service. I would urge others to think carefully before instructing this agency.
My response to Elliott:
To clarify, there is no leak in the property. The bathroom simply requires some minor painting beneath the sink, which had been commented on by viewers but never agreed to by me as a condition.
My concern remains that when the offer was presented to me over the phone, no conditions were mentioned at all. I specifically asked if there was anything else attached to the offer and was told there was not. On that basis, I accepted it instantly, only to later find that conditions had been included in writing. This is why I feel the communication fell short, I should have been fully informed of all terms at the time of the call.
This, combined with other issues such as my flat being listed online as a house rather than an apartment, has left me disappointed with the standard of service. I stand by my review and decision to withdraw the property from the market.
29th Sep 2025 (24 weeks ago)
T Burston
5
I recently had the pleasure of visiting Jeffrey Ross estate agents and must say i was well impressed with a Mr Julian Preston i found him very helpful and his knowledge of the industry outstanding i was made to feel at ease and everything was explained fully well done Jeffrey Ross estate agents and and a big thankyou Julian thumbs up from me ????
25th Sep 2025 (25 weeks ago)
All 4 Jeffrey Ross branches
Anonymous Homeseller
5
Nice people to deal with. Very competitive area of estate agents - rapport plays a big role.
13th May 2025 (10 mo. ago)
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Anonymous Homeseller
2
Unfortunately, for us Jeffrey Ross have not lived up to their reputation and the service which we expected. Whilst the staff have been friendly and overall communication has been pretty good, initially it was very difficult to make contact. Whilst we have been able to get an offer accepted on the house, there was very little interest/viewings which we think may have been due to the zero other promotion of our house other than listing it on their website and the usual right move etc, and even then the house description was incredibly limited and poor, and weeks later we are still waiting for a sign.
8th Oct 2025 (23 weeks ago)
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N Jones
5
We have just rented our house through the Pontcanna office and the service was fantastic from Gemma and Gwyn. We were really pleased with the rent achieved and we would highly recommend them.
31st Oct 2025 (20 weeks ago)
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Anonymous Homeseller
4
Made a stressful experience much easier. Nothing was too much trouble when contacting office and Sarah Francis kept me informed at all times, more than solicitors did ! Would also like to mention Lewis Manners and Sarah Bunting for their professionalism and always returning my numerous phone calls.
23rd Jan 2023 (3 years ago)
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