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I rarely leave negative reviews, but I felt it was important to share this experience.<br><br>The lady who showed us around the property unfortunately made what should have been an exciting viewing feel quite uncomfortable. We arrived and waited outside for around 10 minutes. She could clearly see us through the window but didn't come out to greet us or let us know there would be a slight delay until after we'd already been waiting.<br><br>Once the viewing began, within about three minutes we were already being reminded that we only had 10 minutes. I completely understand that viewings are time-limited, and I have no issue with a 10-minute appointment. However, the constant reminders and the feeling that we were being hurried through made it difficult to properly look around. It genuinely felt like she was breathing down our necks throughout.<br><br>She also wasn't particularly welcoming and came across as quite dismissive, which left us feeling uncomfortable. I've viewed a number of properties with different estate agents recently, so I have a good basis for comparison, and the difference in customer service was very noticeable.<br><br>I did try to provide Klarico with feedback over the phone, but before I had even finished explaining my first point, I was interrupted and met with a counterargument. As a result, I didn't feel it was worth continuing the conversation.<br><br>I want to stress that this review is about one individual's conduct and not the business as a whole. I simply hope the management team take this as constructive feedback, as first impressions and customer experience are incredibly important when people are making such significant decisions.... Read more
29th Jul 2026 (25 days ago)