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We have just purchased a house which was marketed and sold by Murrays, and they also marketed and sold the next house above in the chain - two houses in a chain of four properties / five parties. We have been very disappointed with our communications with Murrays. A date was pencilled in as a completion date, and after waiting weeks for what we thought was the last piece of paperwork, we were told by Murrays 'Great news, they will start the searches now' - adding months on to the timeframe. Then the top of the chain had a property fall though and resumed their search from the beginning, and this was hidden from us as we waited month after month for them to 'be ready', not knowing they didn't even have a property. Much later, we discovered the house we were purchasing had no heating upstairs but was marketed as having such. When raising this, Murray's immediately took the mention of radiators off their website and the Rightmove listings and denied any responsibility for listing the house inaccurately, blaming the vendors for not checking the details. Less than a fortnight before completion, we'd receive end-of-the-day calls telling us the date was being pulled, causing so much stress we eventually asked for all comms to go through the solicitor. And on completion, they didn't arrange for us to collect the keys (our very efficient estate agent organised this for us), didn't congratulate us or check in that all was ok, nothing. Very disappointed and would not recommend.... Read more
17th Oct 2025 (22 weeks ago)