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An agent or a friend? What makes the distinction?<br><br>Buying a property can take time, and quite early into our search, my wife and I found ourselves saying, "We really hope we end up buying through Robert Leech."<br><br>The reason? Lisa.<br><br>We'd started building a relationship with Lisa through numerous viewings, conversations and even some pretty tough negotiations. And over time, we came to realise that our relationship with Lisa and Robert Leech was far more than just transactional.<br><br>Now, Lisa doesn't blur the lines about who she represents. She's instructed to get the best deal for her client, and rightly so. But what makes her different is that, despite us not being her client, we genuinely felt she had our best interests at heart too.<br><br>With every viewing, proposal or negotiation, Lisa wasn't just looking at the property or the numbers. She was thinking about our family. Guiding us in a way that protected us financially, supported us locally and helped us make sensible, informed decisions.<br><br>We never felt like just another couple of potential buyers. We felt like a family that Lisa had taken a personal interest in, almost as though she'd made it her responsibility to find us somewhere suitable, somewhere special, and somewhere we'd be happy for years to come.<br><br>And that's what makes the difference.<br><br>The friendly catch-ups in Pret, the completely unrelated jokes, the more personal conversations, and perhaps the biggest thing of all... Lisa is definitely not a 9–5’er.<br><br>It's almost like having a 24-hour PA. She's attentive, proactive, incredibly switched on and, frankly, blooming smart.<br><br>In the end, Lisa achieved the full asking price for her client. She did exactly what she was instructed to do. But somehow, she also made sure that we found and secured the home we'd been looking for.<br><br>So, an estate agent or a friend?<br><br>I think the best agents manage to become a bit of both.<br><br>A huge thank you to Lisa, Craig and the team at Robert Leech. You've made what can be a stressful and emotional experience feel personal, considered and genuinely enjoyable.<br><br>We couldn't recommend you highly enough.... Read more
12th Oct 2026 (15 days ago)