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Very disappointing experience.<br><br>I enquired through Rightmove about an apartment in Stockton and received no response. I then called several times and was repeatedly told someone would call me back, but nobody did. I eventually searched the company website, found the manager’s email address and contacted him directly, yet I still received no reply.<br><br>A viewing was eventually arranged, but the person showing me around could not answer basic questions about availability, moving dates, tenancy terms or possible service charges.<br><br>There was also no personal follow-up after the viewing, only an automated survey text. I liked the apartment, but by that stage I had lost confidence in the agency and decided not to proceed.<br><br>The fact that I also emailed the managing director to raise these concerns and he has not bothered to respond says it all.<br><br>Poor communication, no meaningful follow-up and a complete failure to capture or act on a genuine customer enquiry.... Read more
5th Aug 2026 (18 days ago)