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I rarely leave negative reviews, but I feel it’s important to share my experience.<br>When we instructed this agency, we were assured that the office was well staffed and that they would conduct viewings on our behalf. However, on every single occasion a viewing was arranged, we were told they were unable to attend and we had to carry them out ourselves. This happened repeatedly, despite clear assurances at the outset that viewings would be handled by the agency.<br>There were also multiple occasions where calls rang out in the “well staffed” office. This was particularly concerning as it potentially impacted prospective buyers trying to make contact and created an impression of poor availability.<br>Throughout the sale process, communication was extremely disappointing. Numerous emails and phone calls at critical stages went unanswered, which caused unnecessary stress during what was already a complex transaction.<br>What has been most frustrating is the continued lack of acknowledgement of these failings, even after a formal complaint was raised. Rather than addressing the service concerns constructively, the focus appeared to move straight to enforcing payment terms.<br>Property transactions are stressful enough without added communication issues. Based on my experience, I would not recommend their service.... Read more
18th Feb 2026 (28 days ago)