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As a first-time landlord, I was nervous about managing a rental property myself, which is why I chose Westcoast Properties' fully managed lettings service. While the onboarding team at the Burnham branch were helpful and professional, unfortunately the same cannot be said for the Lettings Management team based in Weston-Super-Mare.<br><br>Throughout the tenancy, communication was extremely poor. As a landlord, I received little to no proactive updates and only obtained an inspection report after chasing for it. Basic responsibilities were also neglected, including arranging the annual boiler service despite my numerous emails and phone calls over the course of a year. Many of my communications were either ignored or went unanswered.<br><br>Following the departure of my final tenant, I again received no communication regarding the checkout process, the final inspection report, or the return of my property keys. Once more, I was left to chase for information myself. When I eventually regained access to the property, I discovered damage to a window that had not been identified in the checkout report, along with missing meter keys. When I raised these concerns, I was informed that checking whether windows function correctly is not included in their inspections and “window handles would be deemed as landlord responsibility”.<br><br>I found this response particularly unacceptable given that Westcoast held all sets of keys and had sole access to the property throughout the tenancy. As a landlord, I was unable to access the property myself during this period and therefore relied entirely on the inspections and property management services that I was paying for. To be told that identifying a broken window was my responsibility, despite not having access to the property and entrusting its management to Westcoast, was both disappointing and unreasonable.<br><br>Overall, the lack of communication, attention to detail, accountability and professionalism throughout the tenancy made what should have been a straightforward experience unnecessarily stressful. A fully managed service should provide landlords with confidence and peace of mind; unfortunately, my experience was the exact opposite. Based on my experience, I would not recommend Westcoast Properties' lettings management service to other landlords.... Read more
13th Aug 2026 (10 days ago)